CloudGento™ is the first and only complete, channel platform independent, customer relationship management (CRM) solution available to multi-channel online retailers. Companies can now manage all customer service and support operations from a single source and entirely within salesforce.com’s Service Cloud 2.
CloudGento enables Magento customers to manage all customer service and support from a single source. Powered completely by salesforce.com, the leader in customer relationship management (CRM) and cloud computing, this solution is the first 100% native integration between Magento and salesforce.com, meaning there are no extraneous systems or potential points of failure. All Magento customers, orders, products and shipping details are sent directly into Salesforce using Magento’s APIs. So, by leveraging Cloud Conversion and the salesforce.com Service Cloud™, Magento customers can now take advantage of the most advanced customer service available today.
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