Diglin_Chat - Magento Extension

Developers

Zopim Live Chat - Official Version 2

Overview

Did you know that 83% of consumers need some kind of customer support when making an online purchase? And 45% of customers abandon an online transaction if their questions or concerns are not addressed quickly.
Businesses that interact with potential customers online are better placed to build a connection and increase their revenues. The Zopim live chat app will let you answer your customer’s questions in real time and ease them into a purchase.
With Zopim Live Chat, visitors to your website will be able to chat directly with you through the widget and you can manage multiple conversations through the online Dashboard.

Key Features:

Mobile optimized: your customers can chat with you from any device using our mobile optimized chat widget
Proactive chat: rather than chatting with every single person yourself, you can increase the chances of high value engagement (and more sales) by using Triggers to automatically reach every visitor
Advanced analytics: our analytics dashboard lets you monitor visitor flow, usage patterns, and lets you jump in whenever a customer might need help

What makes Zopim the best choice for live chat?

We’re the most popular live chat provider in the world - loved by over 150,000 businesses
A simple and highly customizable chat widget to complement your website and taste
User friendly dashboard lets you monitor visitor activity and manage chats
24 hour live chat support from our trained experts on any weekday (visit Zopim.com)
Available in over 40 languages

Some Geeky Facts

Works across most major desktop and mobile browsers (Internet Explorer 6+, Firefox, Google Chrome, Opera, Safari)
Average uptime is 99.8%.
HTML5 dashboard
iPhone, Android, and BlackBerry apps
Integrates seamlessly with UserVoice, Salesforce, Highrise, Batchbook, Zendesk, vTiger and many more.

Documentation

Extension features
This module allows you to integrate the Zopim Chat service into your Magento installation in a quick way. You can sign in into Zopim from Magento backend, it will enable and automatically configure the basic configuration of your Zopim Widget.
Additionally, you can use the advanced configuration to configure all options available from the Zopim Dashboard but directly from your Magento installation and per store view if needed:

Chat Window theme (color, title, size, position)
Chat Badge (text, image, color)
Chat Bubble (title, color)
Concierge (title, byline, avatar picture)
Message Style (coming soon)
Minimized Chat Button (online and offline messages)

Post installation
If you have an error 404 after install the extension and you get access to the configuration pages, do the followings:

Clear your cache, see the menu System > Cache Management
Login and logout from your backend to update the access control
Or after installation, save again the Administrator Role to get access to the configuration page of this module. Go to your Magento Backend, then Menu System > Permissions > Roles > Administrator and save again this role.
Just configure the key of your account by signin into your Zopim account from the Magento menu Zopim Chat > Account Setup to automatically set the basic configuration or go into the configuration System > Configuration > Diglin > Zopim Chat and fill manually the fields "Email Address" and "Key". If you don't have an account, you can get it one directly from the Magento configuration Zopim Chat page, thanks to the link or directly get one from Zopim Website.
If you do manually, you have to find this key. Go into the Zopim Dashboard then click on "Widget" in the sidebar and find the link "Embed Zopim Live Chat Widget. In the area where the html code is generated, you can find after //zopim.com/?xyzbufoisfgsigsgdgjbsk. Copy the text after the question mark '?' to the Magento configuration field for the "Key of your account".

Customized template
If you have a customized template, check that you have getChildHtml('before_body_end') in files /frontend/mypackage/mytemplate/template/page/1column.phtml, 2columns-left.phtml, 2columns-right.phtml, 3columns.phtml and empty.phtml after getChildHtml('footer') Eventually you will need to copy the file app/design/frontend/base/default/layout/chat.xml in your layout template.

Demo

Frontend - http://demo.diglin.com/magento/
Backend (login: zopim / pass: zopim2014) - http://demo.diglin.com/magento/admin

Support

Regarding the Magento Extension: for any questions, installation support or problem, please visit http://support.diglin.com/
Regarding Zopim Chat itself, please visit http://www.zopim.com
Code is available on Github

Releases (12)

Date	Version	Notes
2015-10-31	2.1.0	- 2.1.0: Update for SUPEE 6788 - 2.0.8: Update for SUPEE 6285 - 2.0.6: Change menu structure (Zopim Chat is in Menu Customer) - 2.0.5: Force SSL use while connecting to Zopim server to get account information - 2.0.4: Fix cache issue - 2.0.3 Update Zoppim Assets and add Cache Support - 2.0.2: fix a bug on specific server configuration - Zend_Log error fix - 2.0.0: Complete new version - support of the new widget and API
2015-08-03	2.0.8	- 2.0.8: compatibility with latest SUPEE 6285 patch - 2.0.7: fix upgrade setup for migration from 1.x to 2.x of this module - 2.0.6: Change menu structure - 2.0.5: Force SSL use while connecting to Zopim server to get account information - 2.0.4: Fix cache issue - 2.0.3 Update Zoppim Assets and add Cache Support - 2.0.2: fix a bug on specific server configuration - Zend_Log error fix - 2.0.0: Complete new version - support of the new widget and API
2015-05-15	2.0.7	- 2.0.7: fix upgrade setup for migration from 1.x to 2.x of this module - 2.0.6: Change menu structure - 2.0.5: Force SSL use while connecting to Zopim server to get account information - 2.0.4: Fix cache issue - 2.0.3 Update Zoppim Assets and add Cache Support - 2.0.2: fix a bug on specific server configuration - Zend_Log error fix - 2.0.0: Complete new version - support of the new widget and API
2015-04-26	2.0.6	- 2.0.6: Change menu structure - 2.0.5: Force SSL use while connecting to Zopim server to get account information - 2.0.4: Fix cache issue - 2.0.3 Update Zoppim Assets and add Cache Support - 2.0.2: fix a bug on specific server configuration - Zend_Log error fix - 2.0.0: Complete new version - support of the new widget and API
2015-02-10	2.0.5	-2.0.5: Force SSL use while connecting to Zopim server to get account information - 2.0.4: Fix cache issue - 2.0.3 Update Zoppim Assets and add Cache Support - 2.0.2: fix a bug on specific server configuration - Zend_Log error fix - 2.0.0: Complete new version - support of the new widget and API
2014-12-18	2.0.3	- 2.0.3 Update Zoppim Assets and add Cache Support - 2.0.2: fix a bug on specific server configuration - Zend_Log error fix - 2.0.0: Complete new version - support of the new widget and API
2014-05-22	2.0.2	- 2.0.2: fix a bug on specific server configuration - Zend_Log error fix - 2.0.0: Complete new version - support of the new widget and API
2014-02-13	2.0.1	- 2.0.0: Complete new version - support of the new widget and API
2013-05-24	1.3.0	- 1.3.0: change design package from default to base - Version 1.2.0: - add color swatches in configuration page to get the correct color for the window, give back configuration for theme of the window, fix the donation button. Please donate now :-) - Version 1.1.1: comment/remove in the layout xml file the option which force some display options. Add some Zopim changes.
2012-02-21	1.2.0	- Version 1.2.0: - add color swatches in configuration page to get the correct color for the window, give back configuration for theme of the window, fix the donation button. Please donate now :-) - Version 1.1.1: comment/remove in the layout xml file the option which force some display options. Add some Zopim changes.
2012-02-13	1.1.1	- Version 1.1.1: comment/remove in the layout xml file the option which force some display options. Add some Zopim changes.
2011-09-11	1.1.0	This module allows you to integrate the zopim chat into your Magento installation. You can get access to the Zopim Dashboard directly from the Magento backend. This module allows you to configure for each store view: Text for the bubble and the chat bar/panel Display or not by default some chat elements (bubble, window, button) Define color (depending on Zopim package paid) Display the name and email of the logged customer Define where to place the button (bottom left or right) Automatically or not, set the language of the chat (based on Magento locale or not) The difference with the official Zopim Chat Module is that here you can define the configuration for each store. It's not possible in the official one and won't be possible unless the developer decide to refactor his code. Key Benefits by using Zopim Chat Unparalleled Freedom: Users have a choice of replying via a web browser, favorite IM client (Gtalk, Yahoo! Messenger, AIM or MSN), or their mobile phone. Seamless User Experience: The user interface is designed to be pleasing and intuitive for online businesses as well as their visitors. Chats are also blazing fast so chats sent are received almost instantaneously. Chat widget designs are versatile and suits every website's needs. * Powerful Features: - Get access to real-time analytics and information about your visitors. - Use our Intelligent Trigger System to automatically engage high-value visitors. - Get suggestions to frequently asked questions. - And many more powerful features that makes customer engagement a breeze Documentation Just configure the key of your account in Menu System > Configuration > Rissip > Zopim Chat To find this key, go into the Zopim Dashboard then click on Setting and find the link "Embed widget on my site". In the area where the html code is generated, you can find after //zopim.com/?xyzbufoisfgsigsgdgjbsk. Copy the text after the question mark to the Magento configuration field for the "Key of your account".