HusseyCoding_Sirportly - Version 1.0.3

Version Notes

Added tickets tab to order view page

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Release Info

Developer Hussey Coding
Extension HusseyCoding_Sirportly
Version 1.0.3
Comparing to
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Code changes from version 1.0.2 to 1.0.3

Files changed (9) hide show
  1. app/code/community/HusseyCoding/Sirportly/Block/Adminhtml/Sales/Order/View/Tab/SirportlyTickets.php +64 -0
  2. app/code/community/HusseyCoding/Sirportly/Helper/Data.php +54 -0
  3. app/code/community/HusseyCoding/Sirportly/controllers/Sales/OrderController.php +52 -0
  4. app/code/community/HusseyCoding/Sirportly/etc/config.xml +24 -1
  5. app/design/adminhtml/default/default/layout/sirportly.xml +21 -0
  6. app/design/adminhtml/default/default/template/sirportly/sales/order/view/tab/sirportlytickets.phtml +43 -0
  7. package.xml +6 -6
  8. skin/adminhtml/default/default/sirportly/css/ordertickets.css +5 -0
  9. skin/adminhtml/default/default/sirportly/js/ordertickets.js +52 -0
app/code/community/HusseyCoding/Sirportly/Block/Adminhtml/Sales/Order/View/Tab/SirportlyTickets.php ADDED
@@ -0,0 +1,64 @@
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1
+ <?php
2
+ class HusseyCoding_Sirportly_Block_Adminhtml_Sales_Order_View_Tab_SirportlyTickets extends Mage_Adminhtml_Block_Template implements Mage_Adminhtml_Block_Widget_Tab_Interface
3
+ {
4
+ public function _construct()
5
+ {
6
+ parent::_construct();
7
+ $this->setTemplate('sirportly/sales/order/view/tab/sirportlytickets.phtml');
8
+ }
9
+
10
+ public function getOrder()
11
+ {
12
+ return Mage::registry('current_order');
13
+ }
14
+
15
+ public function getTabLabel()
16
+ {
17
+ return $this->__('Sirportly Tickets');
18
+ }
19
+
20
+ public function getTabTitle()
21
+ {
22
+ return $this->__('Sirportly Tickets');
23
+ }
24
+
25
+ public function getTabClass()
26
+ {
27
+ return 'ajax only';
28
+ }
29
+
30
+ public function getClass()
31
+ {
32
+ return $this->getTabClass();
33
+ }
34
+
35
+ public function getTabUrl()
36
+ {
37
+ return $this->getUrl('sirportly/sales_order/sirportlyTickets', array('_current' => true));
38
+ }
39
+
40
+ public function canShowTab()
41
+ {
42
+ return true;
43
+ }
44
+
45
+ public function isHidden()
46
+ {
47
+ return false;
48
+ }
49
+
50
+ public function getCustomerEmail()
51
+ {
52
+ return $this->getOrder()->getCustomerEmail();
53
+ }
54
+
55
+ public function getCustomerName()
56
+ {
57
+ return $this->getOrder()->getCustomerName();
58
+ }
59
+
60
+ public function getTicketsByEmail()
61
+ {
62
+ return Mage::helper('sirportly')->getTicketsByEmail($this->getCustomerEmail());
63
+ }
64
+ }
app/code/community/HusseyCoding/Sirportly/Helper/Data.php CHANGED
@@ -190,4 +190,58 @@ class HusseyCoding_Sirportly_Helper_Data extends Mage_Core_Helper_Abstract
190
  $return = Mage::getStoreConfig('sirportly/' . $config . '/' . $field);
191
  return !empty($return) ? $return : Mage::getStoreConfig('sirportly/ticketassign/' . $field);
192
  }
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
193
  }
190
  $return = Mage::getStoreConfig('sirportly/' . $config . '/' . $field);
191
  return !empty($return) ? $return : Mage::getStoreConfig('sirportly/ticketassign/' . $field);
192
  }
193
+
194
+ public function getTicketsByEmail($email)
195
+ {
196
+ if ($id = $this->_getContactIdByEmail($email)):
197
+ $params = array('contact' => $id, 'sort_by' => 'updated_at', 'order' => 'desc');
198
+ $client = $this->_getRequestObject('/api/v2/tickets/contact', $params);
199
+ $result = $this->_sendRequest($client, true);
200
+
201
+ if (!empty($result['records'])):
202
+ $tickets = $result['records'];
203
+ $pages = (int) $result['pagination']['pages'];
204
+ if ($pages > 1):
205
+ $current = 1;
206
+ while ($pages >= $current):
207
+ $current++;
208
+ $params = array('contact' => $id, 'sort_by' => 'updated_at', 'order' => 'desc', 'page' => $current);
209
+ $client = $this->_getRequestObject('/api/v2/tickets/contact', $params);
210
+ $result = $this->_sendRequest($client, true);
211
+ if (!empty($result['records'])):
212
+ $tickets = array_merge($tickets, $result['records']);
213
+ endif;
214
+
215
+ if ($current >= 10 || empty($result['records'])):
216
+ break;
217
+ endif;
218
+ endwhile;
219
+ endif;
220
+
221
+ return $tickets;
222
+ endif;
223
+ endif;
224
+
225
+ return array();
226
+ }
227
+
228
+ private function _getContactIdByEmail($email)
229
+ {
230
+ $params = array('query' => $email, 'limit' => 1, 'types' => 'email');
231
+ $client = $this->_getRequestObject('/api/v2/contacts/search', $params);
232
+ $result = $this->_sendRequest($client, true);
233
+
234
+ if (!empty($result[0]['contact']['id'])):
235
+ return $result[0]['contact']['id'];
236
+ endif;
237
+
238
+ return false;
239
+ }
240
+
241
+ public function getTicketUpdates($reference)
242
+ {
243
+ $params = array('ticket' => $reference);
244
+ $client = $this->_getRequestObject('/api/v2/ticket_updates/all', $params);
245
+ return $this->_sendRequest($client, true);
246
+ }
247
  }
app/code/community/HusseyCoding/Sirportly/controllers/Sales/OrderController.php ADDED
@@ -0,0 +1,52 @@
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1
+ <?php
2
+ include_once("Mage/Adminhtml/controllers/Sales/OrderController.php");
3
+ class HusseyCoding_Sirportly_Sales_OrderController extends Mage_Adminhtml_Sales_OrderController
4
+ {
5
+ public function sirportlyTicketsAction()
6
+ {
7
+ $this->_initOrder();
8
+ $html = $this->getLayout()->createBlock('sirportly/adminhtml_sales_order_view_tab_sirportlyTickets')->toHtml();
9
+ $translate = Mage::getModel('core/translate_inline');
10
+ if ($translate->isAllowed()) {
11
+ $translate->processResponseBody($html);
12
+ }
13
+ $this->getResponse()->setBody($html);
14
+ }
15
+
16
+ public function sirportlyUpdatesAction()
17
+ {
18
+ $result = 'failed';
19
+ $updates = false;
20
+ if ($reference = $this->getRequest()->getParam('reference')):
21
+ if ($updates = Mage::helper('sirportly')->getTicketUpdates($reference)):
22
+ $result = 'success';
23
+ $updates = $this->_buildUpdateHtml($updates);
24
+ endif;
25
+ endif;
26
+
27
+ $this->getResponse()->setBody(Zend_Json::encode(array('result' => $result, 'updates' => $updates)));
28
+ }
29
+
30
+ private function _buildUpdateHtml($updates)
31
+ {
32
+ $return = array();
33
+ $count = 0;
34
+ foreach ($updates as $update):
35
+ $timestamp = strtotime($update['posted_at']);
36
+ $timestamp = date('M jS, Y, g:i a', $timestamp);
37
+ $return[$count]['timestamp'] = $timestamp;
38
+ if (!empty($update['author']['name'])):
39
+ $return[$count]['name'] = $update['author']['name'];
40
+ elseif (!empty($update['author']['first_name']) && !empty($update['author']['last_name'])):
41
+ $return[$count]['name'] = $update['author']['first_name'] . ' ' . $update['author']['last_name'];
42
+ else:
43
+ $return[$count]['name'] = 'Unknown';
44
+ endif;
45
+ $return[$count]['subject'] = $update['subject'];
46
+ $return[$count]['message'] = nl2br($update['message']);
47
+ $count++;
48
+ endforeach;
49
+
50
+ return $return;
51
+ }
52
+ }
app/code/community/HusseyCoding/Sirportly/etc/config.xml CHANGED
@@ -2,7 +2,7 @@
2
  <config>
3
  <modules>
4
  <HusseyCoding_Sirportly>
5
- <version>1.0.2</version>
6
  </HusseyCoding_Sirportly>
7
  </modules>
8
  <global>
@@ -21,6 +21,11 @@
21
  <class>HusseyCoding_Sirportly_Model</class>
22
  </sirportly>
23
  </models>
 
 
 
 
 
24
  </global>
25
  <frontend>
26
  <routers>
@@ -51,5 +56,23 @@
51
  </observers>
52
  </core_config_data_save_after>
53
  </events>
 
 
 
 
 
 
 
54
  </adminhtml>
 
 
 
 
 
 
 
 
 
 
 
55
  </config>
2
  <config>
3
  <modules>
4
  <HusseyCoding_Sirportly>
5
+ <version>1.0.3</version>
6
  </HusseyCoding_Sirportly>
7
  </modules>
8
  <global>
21
  <class>HusseyCoding_Sirportly_Model</class>
22
  </sirportly>
23
  </models>
24
+ <blocks>
25
+ <sirportly>
26
+ <class>HusseyCoding_Sirportly_Block</class>
27
+ </sirportly>
28
+ </blocks>
29
  </global>
30
  <frontend>
31
  <routers>
56
  </observers>
57
  </core_config_data_save_after>
58
  </events>
59
+ <layout>
60
+ <updates>
61
+ <sirportly>
62
+ <file>sirportly.xml</file>
63
+ </sirportly>
64
+ </updates>
65
+ </layout>
66
  </adminhtml>
67
+ <admin>
68
+ <routers>
69
+ <sirportly>
70
+ <use>admin</use>
71
+ <args>
72
+ <module>HusseyCoding_Sirportly</module>
73
+ <frontName>sirportly</frontName>
74
+ </args>
75
+ </sirportly>
76
+ </routers>
77
+ </admin>
78
  </config>
app/design/adminhtml/default/default/layout/sirportly.xml ADDED
@@ -0,0 +1,21 @@
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1
+ <?xml version="1.0"?>
2
+ <layout>
3
+ <adminhtml_sales_order_view>
4
+ <reference name="sales_order_tabs">
5
+ <action method="addTab">
6
+ <name>sirportly_tickets</name>
7
+ <block>sirportly/adminhtml_sales_order_view_tab_sirportlyTickets</block>
8
+ </action>
9
+ </reference>
10
+ <reference name="head">
11
+ <action method="addItem">
12
+ <type>skin_js</type>
13
+ <name>sirportly/js/ordertickets.js</name>
14
+ </action>
15
+ <action method="addItem">
16
+ <type>skin_css</type>
17
+ <name>sirportly/css/ordertickets.css</name>
18
+ </action>
19
+ </reference>
20
+ </adminhtml_sales_order_view>
21
+ </layout>
app/design/adminhtml/default/default/template/sirportly/sales/order/view/tab/sirportlytickets.phtml ADDED
@@ -0,0 +1,43 @@
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1
+ <div class="entry-edit">
2
+ <div class="entry-edit-head">
3
+ <h4 class="icon-head">
4
+ Ticket history for <?php echo $this->getCustomerName(); ?> (<?php echo $this->getCustomerEmail(); ?>)
5
+ </h4>
6
+ </div>
7
+ <fieldset>
8
+ <table cellspacing="10" width="100%">
9
+ <colgroup>
10
+ <col width="100">
11
+ <col width="100">
12
+ </colgroup>
13
+ <thead>
14
+ <tr>
15
+ <th>Status</th>
16
+ <th>Priority</th>
17
+ <th>Subject</th>
18
+ </tr>
19
+ </thead>
20
+ <tbody>
21
+ <?php $count = 0; ?>
22
+ <?php foreach ($this->getTicketsByEmail() as $ticket): ?>
23
+ <?php $count++; ?>
24
+ <tr class="sirportly-ticket-click" onclick="thisordertickets.getUpdates('<?php echo $ticket['reference']; ?>')">
25
+ <td><?php echo $ticket['status']['name']; ?></td>
26
+ <td><?php echo $ticket['priority']['name']; ?></td>
27
+ <td><?php echo $ticket['subject']; ?></td>
28
+ </tr>
29
+ <tr id="target-<?php echo $ticket['reference']; ?>" class="sirportly-ticket-target">
30
+ <td colspan="3"></td>
31
+ </tr>
32
+ <?php endforeach; ?>
33
+ </tbody>
34
+ </table>
35
+ </fieldset>
36
+ </div>
37
+ <script type="text/javascript">
38
+ //<![CDATA[
39
+ var thisordertickets = new ordertickets();
40
+ thisordertickets.hideTargets();
41
+ thisordertickets.updateurl = "<?php echo Mage::helper('adminhtml')->getUrl('sirportly/sales_order/sirportlyUpdates'); ?>";
42
+ //]]>
43
+ </script>
package.xml CHANGED
@@ -1,18 +1,18 @@
1
  <?xml version="1.0"?>
2
  <package>
3
  <name>HusseyCoding_Sirportly</name>
4
- <version>1.0.2</version>
5
  <stability>stable</stability>
6
  <license uri="http://opensource.org/licenses/osl-3.0.php">OSL</license>
7
  <channel>community</channel>
8
  <extends/>
9
  <summary>Magento to Sirportly integration.</summary>
10
- <description>Create Sirportly helpdesk tickets via the Magento contact form, and when payments fail.</description>
11
- <notes>Checked compatibility with Magento 1.8.0.0</notes>
12
  <authors><author><name>Hussey Coding</name><user>husseycoding</user><email>info@husseycoding.co.uk</email></author></authors>
13
- <date>2013-09-30</date>
14
- <time>11:00:57</time>
15
- <contents><target name="magecommunity"><dir name="HusseyCoding"><dir name="Sirportly"><dir name="controllers"><file name="TicketController.php" hash="c3e74986c4d7c79a02a0a8df2564e174"/></dir><dir name="etc"><file name="adminhtml.xml" hash="31ce0056778c58c2430b0b2cccb9b1a5"/><file name="config.xml" hash="1be555bfcaa5d7304ec350f49ef81ced"/><file name="system.xml" hash="af6f7f8ac461ac21ada683270f124ad9"/></dir><dir name="Helper"><file name="CheckoutData.php" hash="08531cf50917af39a587802e3876a5f3"/><file name="Data.php" hash="0cf851c67a22e98bdafa7bc45b8f4a18"/></dir><dir name="Model"><file name="Observer.php" hash="a14e57ea58ba025f62483efd650b55fa"/><dir name="System"><dir name="Config"><dir name="Source"><dir name="Department"><file name="Contact.php" hash="681e7d40a46fec9fc43690b298fc18d6"/></dir><file name="Department.php" hash="f8a708f2e042365bd892bfd1f392fec3"/><dir name="Priority"><file name="Contact.php" hash="3415f060eac9c459afc1b0cef7b0a028"/></dir><file name="Priority.php" hash="682065ee3cdcab991e5fd252730c8640"/><dir name="Status"><file name="Contact.php" hash="47d7f3976f25eff30a2ef816a6682e26"/></dir><file name="Status.php" hash="60fd06d1743463ad345afa2cb1827e9d"/><dir name="Team"><file name="Contact.php" hash="d851dd72b7278cf1b755c8bfba869bcc"/></dir><file name="Team.php" hash="1b1fc5cfb6c50a74a57aba2252f43874"/></dir></dir></dir></dir></dir><dir name="Common"><dir name="etc"><file name="system.xml" hash="6c9ba9f227b9adfc9abf97f17b46fdbf"/></dir></dir></dir></target><target name="mageetc"><dir name="modules"><file name="HusseyCoding_Sirportly.xml" hash="a92236145783da6931bf04a2028ae285"/><file name="HusseyCoding_Common.xml" hash="31e82d3d9b3179c2fa9e002f9669da47"/></dir></target><target name="magedesign"><dir name="frontend"><dir name="base"><dir name="default"><dir name="layout"><file name="sirportly.xml" hash="60e4095bd8f1dcf51c3ae0c2daa70147"/></dir><dir name="template"><dir name="sirportly"><file name="contact.phtml" hash="4225d9efe951991fb3a21a276be0f6c7"/></dir></dir></dir></dir></dir></target><target name="mageskin"><dir name="frontend"><dir name="base"><dir name="default"><dir name="js"><file name="sirportlysubmit.js" hash="d6a80d54715f19ff7811a6d9d69daa9a"/></dir></dir></dir></dir></target></contents>
16
  <compatible/>
17
  <dependencies><required><php><min>5.1.0</min><max>6.0.0</max></php></required></dependencies>
18
  </package>
1
  <?xml version="1.0"?>
2
  <package>
3
  <name>HusseyCoding_Sirportly</name>
4
+ <version>1.0.3</version>
5
  <stability>stable</stability>
6
  <license uri="http://opensource.org/licenses/osl-3.0.php">OSL</license>
7
  <channel>community</channel>
8
  <extends/>
9
  <summary>Magento to Sirportly integration.</summary>
10
+ <description>Create Sirportly helpdesk tickets via the Magento contact form, and when payments fail. Also view customer tickets on the admin order view page.</description>
11
+ <notes>Added tickets tab to order view page</notes>
12
  <authors><author><name>Hussey Coding</name><user>husseycoding</user><email>info@husseycoding.co.uk</email></author></authors>
13
+ <date>2013-10-17</date>
14
+ <time>08:23:04</time>
15
+ <contents><target name="magecommunity"><dir name="HusseyCoding"><dir name="Sirportly"><dir name="Block"><dir name="Adminhtml"><dir name="Sales"><dir name="Order"><dir name="View"><dir name="Tab"><file name="SirportlyTickets.php" hash="9a4bdbc45f0b1fe4fbd8de88db5bbb1a"/></dir></dir></dir></dir></dir></dir><dir name="controllers"><dir name="Sales"><file name="OrderController.php" hash="4fdf8bd73ce40473934063ec68207328"/></dir><file name="TicketController.php" hash="c3e74986c4d7c79a02a0a8df2564e174"/></dir><dir name="etc"><file name="adminhtml.xml" hash="31ce0056778c58c2430b0b2cccb9b1a5"/><file name="config.xml" hash="8b63b53e615be2544a3eb207d013c9da"/><file name="system.xml" hash="af6f7f8ac461ac21ada683270f124ad9"/></dir><dir name="Helper"><file name="CheckoutData.php" hash="08531cf50917af39a587802e3876a5f3"/><file name="Data.php" hash="f1eed8b19d4b368faf1021d6be35dc5a"/></dir><dir name="Model"><file name="Observer.php" hash="a14e57ea58ba025f62483efd650b55fa"/><dir name="System"><dir name="Config"><dir name="Source"><dir name="Department"><file name="Contact.php" hash="681e7d40a46fec9fc43690b298fc18d6"/></dir><file name="Department.php" hash="f8a708f2e042365bd892bfd1f392fec3"/><dir name="Priority"><file name="Contact.php" hash="3415f060eac9c459afc1b0cef7b0a028"/></dir><file name="Priority.php" hash="682065ee3cdcab991e5fd252730c8640"/><dir name="Status"><file name="Contact.php" hash="47d7f3976f25eff30a2ef816a6682e26"/></dir><file name="Status.php" hash="60fd06d1743463ad345afa2cb1827e9d"/><dir name="Team"><file name="Contact.php" hash="d851dd72b7278cf1b755c8bfba869bcc"/></dir><file name="Team.php" hash="1b1fc5cfb6c50a74a57aba2252f43874"/></dir></dir></dir></dir></dir><dir name="Common"><dir name="etc"><file name="system.xml" hash="6c9ba9f227b9adfc9abf97f17b46fdbf"/></dir></dir></dir></target><target name="mageetc"><dir name="modules"><file name="HusseyCoding_Sirportly.xml" hash="a92236145783da6931bf04a2028ae285"/><file name="HusseyCoding_Common.xml" hash="31e82d3d9b3179c2fa9e002f9669da47"/></dir></target><target name="magedesign"><dir name="frontend"><dir name="base"><dir name="default"><dir name="layout"><file name="sirportly.xml" hash="60e4095bd8f1dcf51c3ae0c2daa70147"/></dir><dir name="template"><dir name="sirportly"><file name="contact.phtml" hash="4225d9efe951991fb3a21a276be0f6c7"/></dir></dir></dir></dir></dir><dir name="adminhtml"><dir name="default"><dir name="default"><dir name="layout"><file name="sirportly.xml" hash="9a18dd5ee50b5fcefd4fcd0d8429df82"/></dir><dir name="template"><dir name="sirportly"><dir name="sales"><dir name="order"><dir name="view"><dir name="tab"><file name="sirportlytickets.phtml" hash="5cb478d71bc9c8a086372725f815ccc2"/></dir></dir></dir></dir></dir></dir></dir></dir></dir></target><target name="mageskin"><dir name="frontend"><dir name="base"><dir name="default"><dir name="js"><file name="sirportlysubmit.js" hash="d6a80d54715f19ff7811a6d9d69daa9a"/></dir></dir></dir></dir><dir name="adminhtml"><dir name="default"><dir name="default"><dir name="sirportly"><dir name="css"><file name="ordertickets.css" hash="4cb89484b761ab95958207f29cc1e689"/></dir><dir name="js"><file name="ordertickets.js" hash="d040a67d7bb5e9b0f69a1b85c56be2e4"/></dir></dir></dir></dir></dir></target></contents>
16
  <compatible/>
17
  <dependencies><required><php><min>5.1.0</min><max>6.0.0</max></php></required></dependencies>
18
  </package>
skin/adminhtml/default/default/sirportly/css/ordertickets.css ADDED
@@ -0,0 +1,5 @@
 
 
 
 
 
1
+ .sirportly-ticket-click { cursor:pointer; }
2
+ .sirportly-ticket-target td { padding:15px; border:1px solid #e3e3e3; }
3
+ .sirportly-ticket-target .ticket-update span { font-weight:bold; width:100px; display:inline-block; }
4
+ .sirportly-ticket-target .ticket-update-subject { margin-bottom:5px; }
5
+ .sirportly-ticket-target .ticket-update-message { margin-bottom:10px; padding-bottom:10px; border-bottom:1px solid #e3e3e3; }
skin/adminhtml/default/default/sirportly/js/ordertickets.js ADDED
@@ -0,0 +1,52 @@
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1
+ var ordertickets = Class.create({
2
+ showTarget: function(reference) {
3
+ $("target-" + reference).show();
4
+ },
5
+ hideTarget: function(reference) {
6
+ $("target-" + reference).hide();
7
+ },
8
+ hideTargets: function() {
9
+ $$("tr.sirportly-ticket-target").each(function(e) {
10
+ e.hide();
11
+ }.bind(this));
12
+ },
13
+ shouldUpdate: function(reference) {
14
+ if ($("target-" + reference).visible()) {
15
+ return false;
16
+ } else {
17
+ return true;
18
+ }
19
+ },
20
+ getUpdates: function(reference) {
21
+ if (this.shouldUpdate(reference)) {
22
+ var parameters = {reference:reference};
23
+ new Ajax.Request(this.updateurl, {
24
+ parameters: parameters,
25
+ onSuccess: function(response) {
26
+ var contentarray = response.responseText.evalJSON();
27
+ if (typeof(contentarray) == "object") {
28
+ if (contentarray.result == "success") {
29
+ var updates = contentarray.updates;
30
+ this.updateTicket(reference, updates);
31
+ } else {
32
+ alert("Failed to get updates!")
33
+ }
34
+ }
35
+ }.bind(this)
36
+ });
37
+ } else {
38
+ this.hideTarget(reference);
39
+ }
40
+ },
41
+ updateTicket: function(reference, updates) {
42
+ var html = "";
43
+ updates.each(function(e) {
44
+ html += "<div class=\"ticket-update ticket-update-timestamp\"><span>Timestamp:</span>" + e.timestamp + "</div>";
45
+ html += "<div class=\"ticket-update ticket-update-name\"><span>Author:</span>" + e.name + "</div>";
46
+ html += "<div class=\"ticket-update ticket-update-subject\"><span>Subject:</span>" + e.subject + "</div>";
47
+ html += "<div class=\"ticket-update ticket-update-message\">" + e.message + "</div>";
48
+ }.bind(this));
49
+ $("target-" + reference).down().update(html);
50
+ this.showTarget(reference);
51
+ }
52
+ });