Version Notes
Ticket Support
Download this release
Release Info
| Developer | iMedia inc. |
| Extension | Imedia_TicketSupport |
| Version | 1.0.0.2 |
| Comparing to | |
| See all releases | |
Code changes from version 1.0.0.1 to 1.0.0.2
- app/code/community/Imedia/TicketSupport/etc/config.xml +12 -0
- app/code/community/Imedia/TicketSupport/etc/system.xml +18 -0
- app/design/frontend/base/default/template/imedia/im_ticket.phtml +13 -9
- app/locale/en_US/template/email/imedia/ticket_customer_replied_notification.html +1 -1
- package.xml +3 -3
app/code/community/Imedia/TicketSupport/etc/config.xml
CHANGED
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@@ -114,4 +114,16 @@
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</updates>
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</layout>
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</adminhtml>
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</config>
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</updates>
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</layout>
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</adminhtml>
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<default>
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<ticketsupport>
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<ticketsupport>
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<departments>Sales, Support, Customer Support</departments>
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</ticketsupport>
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</ticketsupport>
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<ticketsupport>
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<ticketsupport>
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<priority>Minor, Major, critical</priority>
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</ticketsupport>
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</ticketsupport>
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</default>
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</config>
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app/code/community/Imedia/TicketSupport/etc/system.xml
CHANGED
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@@ -42,6 +42,24 @@
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<show_in_website>1</show_in_website>
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<show_in_store>1</show_in_store>
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</enable_ticket>
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</fields>
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</ticketsupport>
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</groups>
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<show_in_website>1</show_in_website>
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<show_in_store>1</show_in_store>
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</enable_ticket>
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<departments translate="label">
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<label>Departments</label>
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<frontend_type>text</frontend_type>
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<sort_order>2</sort_order>
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<show_in_default>1</show_in_default>
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<show_in_website>1</show_in_website>
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<show_in_store>1</show_in_store>
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<comment>Please enter the departments to show on frontend eg: Sales, Support, Customer Support, etc. </comment>
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</departments>
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<priority translate="label">
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<label>Priority</label>
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<frontend_type>text</frontend_type>
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<sort_order>3</sort_order>
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<show_in_default>1</show_in_default>
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<show_in_website>1</show_in_website>
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<show_in_store>1</show_in_store>
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<comment>Please enter the Priority options to show on frontend eg: Minor, Major, etc. </comment>
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</priority>
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</fields>
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</ticketsupport>
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</groups>
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app/design/frontend/base/default/template/imedia/im_ticket.phtml
CHANGED
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@@ -10,19 +10,23 @@
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<label for="department">Department</label>
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<div class="input-box">
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<select name="t_department_id" id="t_department_id" title="Department " class="input-text">
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</div>
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<label for="priority">Priority</label>
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<div class="input-box">
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<select name="t_priority_id" id="t_priority_id" title="Priority " class="input-text">
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<option value="
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</select>
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</div>
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<label for="content" class="required">Message<em>*</em></label>
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<label for="department">Department</label>
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<div class="input-box">
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<select name="t_department_id" id="t_department_id" title="Department " class="input-text">
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<?php
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$department = Mage::getStoreConfig('ticketsupport/ticketsupport/departments');
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foreach(explode(',',$department) as $dept):
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?>
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<option value="<?php echo $dept; ?>"><?php echo $dept; ?></option>
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<?php endforeach; ?>
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</select>
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</div>
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<label for="priority">Priority</label>
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<div class="input-box">
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<select name="t_priority_id" id="t_priority_id" title="Priority " class="input-text">
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<?php
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$priority = Mage::getStoreConfig('ticketsupport/ticketsupport/priority');
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foreach(explode(',',$priority) as $Prty):
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?>
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<option value="<?php echo $Prty; ?>"><?php echo $Prty; ?></option>
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<?php endforeach; ?>
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</select>
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</div>
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<label for="content" class="required">Message<em>*</em></label>
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app/locale/en_US/template/email/imedia/ticket_customer_replied_notification.html
CHANGED
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@@ -47,7 +47,7 @@
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<tr>
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<td valign="top" style="padding:20px 10px">
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<h2 style="font-size:22px; font-weight:normal; line-height:22px; margin:0 0 11px 0;">Dear Admin</h2>
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<p>
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<p>Ticket Id<strong>{{var ticketId}}</strong></p>
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<h3>Customer Commented : {{var customerComment}}</h3>
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</td>
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<tr>
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<td valign="top" style="padding:20px 10px">
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<h2 style="font-size:22px; font-weight:normal; line-height:22px; margin:0 0 11px 0;">Dear Admin</h2>
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<p>You have received comment on following ticket id by customer <strong>"{{var customerName}}"</strong></p>
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<p>Ticket Id<strong>{{var ticketId}}</strong></p>
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<h3>Customer Commented : {{var customerComment}}</h3>
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</td>
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package.xml
CHANGED
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@@ -1,7 +1,7 @@
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<?xml version="1.0"?>
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<package>
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<name>Imedia_TicketSupport</name>
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<version>1.0.0.
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<stability>stable</stability>
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<license uri="http://opensource.org/licenses/osl-3.0.php">OSLv3.0</license>
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<channel>community</channel>
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@@ -11,8 +11,8 @@
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<notes>Ticket Support</notes>
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<authors><author><name>iMedia inc.</name><user>imedia</user><email>info@imediadesigns.org</email></author></authors>
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<date>2015-07-30</date>
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<time>
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-
<contents><target name="magecommunity"><dir name="Imedia"><dir name="TicketSupport"><dir name="Block"><dir name="Adminhtml"><file name="Customform.php" hash="676fdb9a20faf9357b6ff10020284cc5"/><dir name="Support"><dir name="Edit"><file name="Form.php" hash="7c5bd69e541caea2365f6a0eb2aba1eb"/><file name="Tab.php" hash="7163f1557e9add3b66b573a392b2feb3"/></dir><file name="Edit.php" hash="677cfed04ee75b8477f81a07ed760a06"/><file name="Grid.php" hash="df90a1cc09c0b2287194076959a523d5"/></dir><file name="Support.php" hash="e537a1ba0a398b2b93c17871b43e91da"/></dir><file name="Tickets.php" hash="8dea21fa40a39c358c1b7f2e83e47f8b"/><file name="Viewticket.php" hash="a2e977eb55c4cfda62d0f6466b1eadf4"/></dir><dir name="Helper"><file name="Data.php" hash="853e6d21026b308f7b20049a2cc62c5c"/></dir><dir name="Model"><file name="Details.php" hash="0791110fc1c7a781a20eacd2758f7111"/><dir name="Mysql4"><dir name="Details"><file name="Collection.php" hash="d19b1d2a88c790079260587f957a37aa"/></dir><file name="Details.php" hash="230f566a8cbce8696f4c3cdc15e67eae"/><dir name="Support"><file name="Collection.php" hash="9b1ca4ae091d600aa069cdf2a791fd24"/></dir><file name="Support.php" hash="387095b11aeb599d8c38d261eae1ec02"/></dir><file name="Support.php" hash="14d6048114c392a88f1179955d5c7b24"/></dir><dir name="controllers"><dir name="Adminhtml"><file name="SupportController.php" hash="3778a9a1f85ebc2d558364449c83565d"/></dir><file name="IndexController.php" hash="4ea0b5489c2ca05dae3444c72d6a35a7"/></dir><dir name="etc"><file name="adminhtml.xml" hash="86ada126d3956438bb7e7f552f632f7f"/><file name="config.xml" hash="
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<compatible/>
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<dependencies><required><php><min>5.1.0</min><max>6.0.0</max></php></required></dependencies>
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</package>
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<?xml version="1.0"?>
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<package>
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<name>Imedia_TicketSupport</name>
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<version>1.0.0.2</version>
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<stability>stable</stability>
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<license uri="http://opensource.org/licenses/osl-3.0.php">OSLv3.0</license>
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<channel>community</channel>
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<notes>Ticket Support</notes>
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<authors><author><name>iMedia inc.</name><user>imedia</user><email>info@imediadesigns.org</email></author></authors>
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<date>2015-07-30</date>
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<time>11:37:58</time>
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<contents><target name="magecommunity"><dir name="Imedia"><dir name="TicketSupport"><dir name="Block"><dir name="Adminhtml"><file name="Customform.php" hash="676fdb9a20faf9357b6ff10020284cc5"/><dir name="Support"><dir name="Edit"><file name="Form.php" hash="7c5bd69e541caea2365f6a0eb2aba1eb"/><file name="Tab.php" hash="7163f1557e9add3b66b573a392b2feb3"/></dir><file name="Edit.php" hash="677cfed04ee75b8477f81a07ed760a06"/><file name="Grid.php" hash="df90a1cc09c0b2287194076959a523d5"/></dir><file name="Support.php" hash="e537a1ba0a398b2b93c17871b43e91da"/></dir><file name="Tickets.php" hash="8dea21fa40a39c358c1b7f2e83e47f8b"/><file name="Viewticket.php" hash="a2e977eb55c4cfda62d0f6466b1eadf4"/></dir><dir name="Helper"><file name="Data.php" hash="853e6d21026b308f7b20049a2cc62c5c"/></dir><dir name="Model"><file name="Details.php" hash="0791110fc1c7a781a20eacd2758f7111"/><dir name="Mysql4"><dir name="Details"><file name="Collection.php" hash="d19b1d2a88c790079260587f957a37aa"/></dir><file name="Details.php" hash="230f566a8cbce8696f4c3cdc15e67eae"/><dir name="Support"><file name="Collection.php" hash="9b1ca4ae091d600aa069cdf2a791fd24"/></dir><file name="Support.php" hash="387095b11aeb599d8c38d261eae1ec02"/></dir><file name="Support.php" hash="14d6048114c392a88f1179955d5c7b24"/></dir><dir name="controllers"><dir name="Adminhtml"><file name="SupportController.php" hash="3778a9a1f85ebc2d558364449c83565d"/></dir><file name="IndexController.php" hash="4ea0b5489c2ca05dae3444c72d6a35a7"/></dir><dir name="etc"><file name="adminhtml.xml" hash="86ada126d3956438bb7e7f552f632f7f"/><file name="config.xml" hash="9836e9ca4abec9aa0ff4dae04f215d8b"/><file name="system.xml" hash="84f2617a82375452ff61788ef155c094"/></dir><dir name="sql"><dir name="imedia_ticketsupport_setup"><file name="mysql4-install-0.0.1.php" hash="55385e4aaaafe3d51450823d2757cb76"/></dir></dir></dir></dir></target><target name="magedesign"><dir name="adminhtml"><dir name="default"><dir name="default"><dir name="layout"><dir name="imedia"><file name="ticketsupport.xml" hash="4a35b24f42f8baf14989dbb84ed406b9"/></dir></dir><dir name="template"><dir name="imedia"><file name="tickets.phtml" hash="456f2d831d0c2343747fbb96ac377c5d"/></dir></dir></dir></dir></dir><dir name="frontend"><dir name="base"><dir name="default"><dir name="layout"><dir name="imedia"><file name="imedia_ticketsupport.xml" hash="fb4d235fcd1c607d0c0d53393e48e1bf"/></dir></dir><dir name="template"><dir name="imedia"><file name="im_ticket.phtml" hash="07e5fff10123dfd6f917db6e609fc6bd"/><file name="tickets.phtml" hash="f6fa4231fa368a714d697734ac0277ae"/><file name="viewticket.phtml" hash="9c9c1476d51495740c44ae35e433fc8c"/></dir></dir></dir></dir></dir></target><target name="mageetc"><dir name="modules"><file name="Imedia_TicketSupport.xml" hash="94ff663417e8ecc083e03067b2a70fea"/></dir></target><target name="mageskin"><dir name="adminhtml"><dir name="default"><dir name="default"><file name="ticketsupport.css" hash="6f52f89b8c6d78d28bf5bc6c43eac2cc"/></dir></dir></dir></target><target name="magelocale"><dir name="en_US"><dir name="template"><dir name="email"><dir name="imedia"><file name="ticket_admin_notification.html" hash="87f117f9ecf0f92ad450eb6c4ce9d3d0"/><file name="ticket_customer_notification.html" hash="9e7178a4a0258d3742765e54274fdac6"/><file name="ticket_customer_replied_notification.html" hash="c86db4978d007557eae08368460d4466"/></dir></dir></dir></dir></target></contents>
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<compatible/>
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<dependencies><required><php><min>5.1.0</min><max>6.0.0</max></php></required></dependencies>
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</package>
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