Uber customer care experience is the #1 driver for customer loyalty. Linc Care makes it easy for retailers to offer a personal and contextual customer care experience that wins loyalty and referral, at the same time reduces customer service cost.
Install in minutes, you will get a major face-lift for all your order confirmation and order shipped notification emails, which has:
A dynamically updated one-touch service center that
1. shows your customers live order tracking status right within the email at the time the customers open the emails. Click to see a live demo >>
2. offers your customers text message notifications on an opt-in basis for shipping and delivery (we are integrated to all shippers and manages both notifications and customer preference without any development on your end)
3. assists your customers on interactions with you. Let it be a product question or a general inquiry, Linc Care uses the customer’s own purchase details to intelligently guide the customer through a seamless experience, plus customers can request a call back or receive answers in text messages. We handle it all, and all you need is a customer service email address and reply the email inquiries :) Click to see a live demo >>
4. [Optional] assists your customers with return / exchange, where they can directly view the return policy, give you feedback on reasons for return, and directly print out shipping label.
Responsive Design for all Devices
Fully responsive design for large screens or small screens like smart phones, delighting on-the-go shoppers wherever they access their order status.
Dedicated Customer Success Team and Full Support for A/B Testing
Linc Care can be easily installed in minutes. But if you do need help or customization, regardless the size of your organization, we make sure you have a dedicated account manager to assist you.
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Linc Care is built by a team of seasoned technologists who brought to life large scale consumer products for companies like Google, Yahoo and Amazon. We were driven by the passion and believe that technology can truly empower mid-sized retail owners to compete and out-perform large retailers. We are new to Magneto platform, but are serving internet 1000 everyday. If you have feature requests and suggestions for us, please do contact Linc Care Support. We want to hear from you!
www.letslinc.com
The Linc Care Professional Services Team is available to help you customize your experience at: sales@linccare.com
Releases (1)
| Date | Version | Notes |
|---|---|---|
| 2014-12-12 | 1.0.0 | Welcome to the Linc Recommends extension for Magento. This extension requires the Linc Care extenstion. Please install that first or Linc Recommends will not function properly. Linc Recommends requires only a miminal installation and no configuration. Just install it has you would any extension. After installation you must enable cron if you it isn't already. Information about this can be found at http://www.magentocommerce.com/wiki/1_-_installation_and_configuration/how_to_setup_a_cron_job#magento_and_crontab Send any issues or comments to linc-care-issues-magento@letslinc.com |
