MageTracking_TicketSystem

Version Notes

First stable release 1.2.1

Release Info

Developer	Clarion Tech
Extension	MageTracking_TicketSystem
Version	1.2.1
Comparing to
See all releases

Version 1.2.1

Files changed (73) hide show

app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Cat.php +33 -0
app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Cat/Cat.php +43 -0
app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Cat/Edit.php +47 -0
app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Cat/Edit/Form.php +38 -0
app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Cat/Edit/Tab/Form.php +99 -0
app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Cat/Edit/Tabs.php +44 -0
app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Cat/Grid.php +113 -0
app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Ticketsystem.php +33 -0
app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Ticketsystem/Cat.php +44 -0
app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Ticketsystem/Edit.php +111 -0
app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Ticketsystem/Edit/Form.php +40 -0
app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Ticketsystem/Edit/Newtabs.php +45 -0
app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Ticketsystem/Edit/Tab/Form.php +218 -0
app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Ticketsystem/Edit/Tab/Newform.php +131 -0
app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Ticketsystem/Edit/Tabs.php +45 -0
app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Ticketsystem/Grid.php +147 -0
app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Ticketsystem/Mail.php +43 -0
app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Ticketsystem/Mail/Form.php +39 -0
app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Ticketsystem/Mail/Tab/Form.php +163 -0
app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Ticketsystem/Mail/Tabs.php +46 -0
app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Ticketsystem/Setting.php +41 -0
app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Ticketsystem/Setting/Form.php +40 -0
app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Ticketsystem/Setting/Tab/Form.php +193 -0
app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Ticketsystem/Setting/Tabs.php +46 -0
app/code/community/MageTracking/TicketSystem/Block/Cat.php +39 -0
app/code/community/MageTracking/TicketSystem/Block/Ticketsystem.php +40 -0
app/code/community/MageTracking/TicketSystem/Block/Ticketsystem/Edit.php +132 -0
app/code/community/MageTracking/TicketSystem/Block/Ticketsystem/Navigation.php +9 -0
app/code/community/MageTracking/TicketSystem/Block/Ticketsystem/View.php +54 -0
app/code/community/MageTracking/TicketSystem/Helper/Data.php +102 -0
app/code/community/MageTracking/TicketSystem/Helper/Mail.php +159 -0
app/code/community/MageTracking/TicketSystem/Helper/Mail_data.php +150 -0
app/code/community/MageTracking/TicketSystem/Helper/Phpmailer.php +1897 -0
app/code/community/MageTracking/TicketSystem/Helper/Smtp.php +1113 -0
app/code/community/MageTracking/TicketSystem/Helper/Ticket.php +789 -0
app/code/community/MageTracking/TicketSystem/Helper/TicketFunctions.php +550 -0
app/code/community/MageTracking/TicketSystem/Helper/email-example.html +174 -0
app/code/community/MageTracking/TicketSystem/Model/Answers.php +11 -0
app/code/community/MageTracking/TicketSystem/Model/Cats.php +12 -0
app/code/community/MageTracking/TicketSystem/Model/Groups.php +14 -0
app/code/community/MageTracking/TicketSystem/Model/Mail.php +14 -0
app/code/community/MageTracking/TicketSystem/Model/Messages.php +14 -0
app/code/community/MageTracking/TicketSystem/Model/Mysql4/Answers.php +12 -0
app/code/community/MageTracking/TicketSystem/Model/Mysql4/Answers/Collection.php +10 -0
app/code/community/MageTracking/TicketSystem/Model/Mysql4/Cats.php +12 -0
app/code/community/MageTracking/TicketSystem/Model/Mysql4/Cats/Collection.php +10 -0
app/code/community/MageTracking/TicketSystem/Model/Mysql4/Groups.php +12 -0
app/code/community/MageTracking/TicketSystem/Model/Mysql4/Groups/Collection.php +10 -0
app/code/community/MageTracking/TicketSystem/Model/Mysql4/Mail.php +12 -0
app/code/community/MageTracking/TicketSystem/Model/Mysql4/Mail/Collection.php +10 -0
app/code/community/MageTracking/TicketSystem/Model/Mysql4/Messages.php +24 -0
app/code/community/MageTracking/TicketSystem/Model/Mysql4/Settings.php +12 -0
app/code/community/MageTracking/TicketSystem/Model/Mysql4/Settings/Collection.php +10 -0
app/code/community/MageTracking/TicketSystem/Model/Mysql4/Ticketsystem.php +12 -0
app/code/community/MageTracking/TicketSystem/Model/Mysql4/Ticketsystem/Collection.php +10 -0
app/code/community/MageTracking/TicketSystem/Model/Settings.php +14 -0
app/code/community/MageTracking/TicketSystem/Model/Status.php +26 -0
app/code/community/MageTracking/TicketSystem/Model/Ticketsystem.php +147 -0
app/code/community/MageTracking/TicketSystem/controllers/Adminhtml/CatController.php +180 -0
app/code/community/MageTracking/TicketSystem/controllers/Adminhtml/MailController.php +117 -0
app/code/community/MageTracking/TicketSystem/controllers/Adminhtml/SettingController.php +121 -0
app/code/community/MageTracking/TicketSystem/controllers/Adminhtml/TicketsystemController.php +676 -0
app/code/community/MageTracking/TicketSystem/controllers/IndexController.php +371 -0
app/code/community/MageTracking/TicketSystem/etc/config.xml +191 -0
app/code/community/MageTracking/TicketSystem/sql/ticketsystem_setup/mysql4-install-1.2.1.php +181 -0
app/design/adminhtml/default/default/layout/ticketsystem.xml +21 -0
app/design/frontend/base/default/layout/ticketsystem.xml +42 -0
app/design/frontend/base/default/template/ticketsystem/add.phtml +155 -0
app/design/frontend/base/default/template/ticketsystem/edit.phtml +109 -0
app/design/frontend/base/default/template/ticketsystem/navigation.phtml +42 -0
app/design/frontend/base/default/template/ticketsystem/view.phtml +75 -0
app/etc/modules/MageTracking_TicketSystem.xml +9 -0
package.xml +18 -0

app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Cat.php ADDED Viewed

	@@ -0,0 +1,33 @@


1	+ <?php
2	+ /**
3	+ * Sofhere SofTicket Magento Component
4	+ *
5	+ * NOTICE OF LICENSE
6	+ *
7	+ * This source file is subject to the GNU (3.0)
8	+ * that is bundled with this package in the file LICENSE.txt.
9	+ * It is also available through the world-wide-web at this URL:
10	+ * http://opensource.org/licenses/gpl-3.0.html
11	+ * If you did not receive a copy of the license and are unable to
12	+ * obtain it through the world-wide-web, please send an email
13	+ * to license@sofhere.com so we can send you a copy immediately.
14	+ *
15	+ * @category design_default
16	+ * @author sofhere.com
17	+ * @package Sofhere_SofTicket
18	+ * @copyright Copyright (c) 2008-2009 Sofhere IT Solutions.(http://www.sofhere.com)
19	+ * @version 0.5 beta
20	+ * @license http://opensource.org/licenses/gpl-3.0.html GNU GENERAL PUBLIC LICENSE (GNU 3.0)
21	+ */
22	+
23	+ class MageTracking_TicketSystem_Block_Adminhtml_Cat extends Mage_Adminhtml_Block_Widget_Grid_Container
24	+ {
25	+ public function __construct()
26	+ {
27	+ $this->_controller = 'adminhtml_cat';
28	+ $this->_blockGroup = 'ticketsystem';
29	+ $this->_headerText = Mage::helper('ticketsystem')->__('View Departments');
30	+ $this->_addButtonLabel = Mage::helper('ticketsystem')->__('New Department');
31	+ parent::__construct();
32	+ }
33	+ }

app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Cat/Cat.php ADDED Viewed

	@@ -0,0 +1,43 @@


1	+ <?php
2	+ /**
3	+ * Sofhere SofTicket Magento Component
4	+ *
5	+ * NOTICE OF LICENSE
6	+ *
7	+ * This source file is subject to the GNU (3.0)
8	+ * that is bundled with this package in the file LICENSE.txt.
9	+ * It is also available through the world-wide-web at this URL:
10	+ * http://opensource.org/licenses/gpl-3.0.html
11	+ * If you did not receive a copy of the license and are unable to
12	+ * obtain it through the world-wide-web, please send an email
13	+ * to license@sofhere.com so we can send you a copy immediately.
14	+ *
15	+ * @category design_default
16	+ * @author sofhere.com
17	+ * @package Sofhere_SofTicket
18	+ * @copyright Copyright (c) 2008-2009 Sofhere IT Solutions.(http://www.sofhere.com)
19	+ * @version 0.5 beta
20	+ * @license http://opensource.org/licenses/gpl-3.0.html GNU GENERAL PUBLIC LICENSE (GNU 3.0)
21	+ */
22	+ class MageTracking_TicketSystem_Block_Adminhtml_Cat extends Mage_Adminhtml_Block_Widget_Form_Container
23	+ {
24	+ public function __construct()
25	+ {
26	+ parent::__construct();
27	+
28	+ $this->_objectId = 'id';
29	+ $this->_blockGroup = 'ticketsystem';
30	+ $this->_controller = 'adminhtml_cat';
31	+
32	+ $this->_updateButton('save', 'label', Mage::helper('ticketsystem')->__('Save Department'));
33	+ $this->_updateButton('delete', 'label', Mage::helper('ticketsystem')->__('Delete Department'));
34	+
35	+ }
36	+
37	+ public function getHeaderText()
38	+ {
39	+ if( Mage::registry('cat_data') ) {
40	+ return Mage::helper('ticketsystem')->__("Edit Department");
41	+ }
42	+ }
43	+ }

app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Cat/Edit.php ADDED Viewed

	@@ -0,0 +1,47 @@


1	+ <?php
2	+ /**
3	+ * Sofhere SofTicket Magento Component
4	+ *
5	+ * NOTICE OF LICENSE
6	+ *
7	+ * This source file is subject to the GNU (3.0)
8	+ * that is bundled with this package in the file LICENSE.txt.
9	+ * It is also available through the world-wide-web at this URL:
10	+ * http://opensource.org/licenses/gpl-3.0.html
11	+ * If you did not receive a copy of the license and are unable to
12	+ * obtain it through the world-wide-web, please send an email
13	+ * to license@sofhere.com so we can send you a copy immediately.
14	+ *
15	+ * @category design_default
16	+ * @author sofhere.com
17	+ * @package Sofhere_SofTicket
18	+ * @copyright Copyright (c) 2008-2009 Sofhere IT Solutions.(http://www.sofhere.com)
19	+ * @version 0.5 beta
20	+ * @license http://opensource.org/licenses/gpl-3.0.html GNU GENERAL PUBLIC LICENSE (GNU 3.0)
21	+ */
22	+ class MageTracking_TicketSystem_Block_Adminhtml_Cat_Edit extends Mage_Adminhtml_Block_Widget_Form_Container
23	+ {
24	+ public function __construct()
25	+ {
26	+ parent::__construct();
27	+
28	+ $this->_objectId = 'id';
29	+ $this->_blockGroup = 'ticketsystem';
30	+ $this->_controller = 'adminhtml_ticketsystem';
31	+
32	+ $this->_updateButton('delete', 'label', Mage::helper('ticketsystem')->__('Delete Department'));
33	+
34	+ $this->_updateButton('save', 'label', Mage::helper('ticketsystem')->__('Save Department'));
35	+
36	+ }
37	+
38	+
39	+ public function getHeaderText()
40	+ {
41	+ if( Mage::registry('cat_data') && Mage::registry('cat_data')->getId() ) {
42	+ return Mage::helper('ticketsystem')->__("Edit Department '%s'", Mage::registry('cat_data')->getData('name'));
43	+ } else {
44	+ return Mage::helper('ticketsystem')->__('New Department');
45	+ }
46	+ }
47	+ }

app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Cat/Edit/Form.php ADDED Viewed

	@@ -0,0 +1,38 @@


1	+ <?php
2	+ /**
3	+ * Sofhere SofTicket Magento Component
4	+ *
5	+ * NOTICE OF LICENSE
6	+ *
7	+ * This source file is subject to the GNU (3.0)
8	+ * that is bundled with this package in the file LICENSE.txt.
9	+ * It is also available through the world-wide-web at this URL:
10	+ * http://opensource.org/licenses/gpl-3.0.html
11	+ * If you did not receive a copy of the license and are unable to
12	+ * obtain it through the world-wide-web, please send an email
13	+ * to license@sofhere.com so we can send you a copy immediately.
14	+ *
15	+ * @category design_default
16	+ * @author sofhere.com
17	+ * @package Sofhere_SofTicket
18	+ * @copyright Copyright (c) 2008-2009 Sofhere IT Solutions.(http://www.sofhere.com)
19	+ * @version 0.5 beta
20	+ * @license http://opensource.org/licenses/gpl-3.0.html GNU GENERAL PUBLIC LICENSE (GNU 3.0)
21	+ */
22	+ class MageTracking_TicketSystem_Block_Adminhtml_Cat_Edit_Form extends Mage_Adminhtml_Block_Widget_Form
23	+ {
24	+ protected function _prepareForm()
25	+ {
26	+ $form = new Varien_Data_Form(array(
27	+ 'id' => 'cat_form',
28	+ 'action' => $this->getUrl('//save'), array('id' => $this->getRequest()->getParam('id')),
29	+ 'method' => 'post',
30	+ 'enctype' => 'multipart/form-data'
31	+ )
32	+ );
33	+
34	+ $form->setUseContainer(true);
35	+ $this->setForm($form);
36	+ return parent::_prepareForm();
37	+ }
38	+ }

app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Cat/Edit/Tab/Form.php ADDED Viewed

	@@ -0,0 +1,99 @@


1	+ <?php
2	+ /**
3	+ * Sofhere SofTicket Magento Component
4	+ *
5	+ * NOTICE OF LICENSE
6	+ *
7	+ * This source file is subject to the GNU (3.0)
8	+ * that is bundled with this package in the file LICENSE.txt.
9	+ * It is also available through the world-wide-web at this URL:
10	+ * http://opensource.org/licenses/gpl-3.0.html
11	+ * If you did not receive a copy of the license and are unable to
12	+ * obtain it through the world-wide-web, please send an email
13	+ * to license@sofhere.com so we can send you a copy immediately.
14	+ *
15	+ * @category design_default
16	+ * @author sofhere.com
17	+ * @package Sofhere_SofTicket
18	+ * @copyright Copyright (c) 2008-2009 Sofhere IT Solutions.(http://www.sofhere.com)
19	+ * @version 0.5 beta
20	+ * @license http://opensource.org/licenses/gpl-3.0.html GNU GENERAL PUBLIC LICENSE (GNU 3.0)
21	+ */
22	+ class MageTracking_TicketSystem_Block_Adminhtml_Cat_Edit_Tab_Form extends Mage_Adminhtml_Block_Widget_Form
23	+ {
24	+
25	+ protected function _prepareForm()
26	+ {
27	+ $form = new Varien_Data_Form();
28	+ $this->setForm($form);
29	+ $fieldset = $form->addFieldset('cat_form', array('legend'=>Mage::helper('ticketsystem')->__('Edit Department')));
30	+
31	+ $fieldset->addField('name', 'text', array(
32	+ 'label' => Mage::helper('ticketsystem')->__('Name'),
33	+ 'class' => 'required-entry',
34	+ 'required' => true,
35	+ 'name' => 'name',
36	+ ));
37	+
38	+ /*$fieldset->addField('pophost', 'text', array(
39	+ 'label' => Mage::helper('ticketsystem')->__('Pop 3 Host'),
40	+ 'class' => 'required-entry',
41	+ 'required' => true,
42	+ 'name' => 'pophost',
43	+ ));
44	+
45	+ $fieldset->addField('popuser', 'text', array(
46	+ 'label' => Mage::helper('ticketsystem')->__('Pop 3 User'),
47	+ 'class' => 'required-entry',
48	+ 'required' => true,
49	+ 'name' => 'popuser',
50	+ ));
51	+
52	+ $fieldset->addField('poppass', 'password', array(
53	+ 'label' => Mage::helper('ticketsystem')->__('Pop 3 Password'),
54	+ 'class' => 'required-entry',
55	+ 'required' => true,
56	+ 'name' => 'poppass',
57	+ ));*/
58	+
59	+
60	+ $fieldset->addField('email', 'text', array(
61	+ 'label' => Mage::helper('ticketsystem')->__('Email'),
62	+ 'class' => 'required-entry',
63	+ 'required' => true,
64	+ 'name' => 'email',
65	+ ));
66	+
67	+ $fieldset->addField('signature', 'textarea', array(
68	+ 'label' => Mage::helper('ticketsystem')->__('Signature'),
69	+ 'class' => 'required-entry',
70	+ 'required' => true,
71	+ 'name' => 'signature',
72	+ 'style' => 'width: 600px',
73	+ ));
74	+
75	+ $fieldset->addField('hidden', 'hidden', array(
76	+ 'label' => Mage::helper('ticketsystem')->__('Hidden'),
77	+ 'name' => 'hidden',
78	+ ));
79	+
80	+ $fieldset->addField('reply_method', 'select', array(
81	+ 'name' => 'reply_method',
82	+ 'label' => Mage::helper('ticketsystem')->__('Reply Method'),
83	+ 'title' => Mage::helper('ticketsystem')->__('Reply Method'),
84	+ 'class' => 'input-select',
85	+ 'style' => 'width: 250px',
86	+ 'options' => array('url' => Mage::helper('ticketsystem')->__('Send URL to load ticket'), 'message' => Mage::helper('ticketsystem')->__('Show message in email')),
87	+ ));
88	+
89	+
90	+ if ( Mage::getSingleton('adminhtml/session')->getCatData() )
91	+ {
92	+ $form->setValues(Mage::getSingleton('adminhtml/session')->getCatData());
93	+ Mage::getSingleton('adminhtml/session')->setCatData(null);
94	+ } elseif ( Mage::registry('cat_data') ) {
95	+ $form->setValues(Mage::registry('cat_data')->getData());
96	+ }
97	+ return parent::_prepareForm();
98	+ }
99	+ }

app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Cat/Edit/Tabs.php ADDED Viewed

	@@ -0,0 +1,44 @@


1	+ <?php
2	+ /**
3	+ * Sofhere SofTicket Magento Component
4	+ *
5	+ * NOTICE OF LICENSE
6	+ *
7	+ * This source file is subject to the GNU (3.0)
8	+ * that is bundled with this package in the file LICENSE.txt.
9	+ * It is also available through the world-wide-web at this URL:
10	+ * http://opensource.org/licenses/gpl-3.0.html
11	+ * If you did not receive a copy of the license and are unable to
12	+ * obtain it through the world-wide-web, please send an email
13	+ * to license@sofhere.com so we can send you a copy immediately.
14	+ *
15	+ * @category design_default
16	+ * @author sofhere.com
17	+ * @package Sofhere_SofTicket
18	+ * @copyright Copyright (c) 2008-2009 Sofhere IT Solutions.(http://www.sofhere.com)
19	+ * @version 0.5 beta
20	+ * @license http://opensource.org/licenses/gpl-3.0.html GNU GENERAL PUBLIC LICENSE (GNU 3.0)
21	+ */
22	+ class MageTracking_TicketSystem_Block_Adminhtml_Cat_Edit_Tabs extends Mage_Adminhtml_Block_Widget_Tabs
23	+ {
24	+
25	+ public function __construct()
26	+ {
27	+ $this->setId('cat_tabs');
28	+ $this->setDestElementId('edit_form');
29	+ $this->setTitle(Mage::helper('ticketsystem')->__('Departments'));
30	+ parent::__construct();
31	+
32	+ }
33	+
34	+ protected function _beforeToHtml()
35	+ {
36	+ $this->addTab('form_section', array(
37	+ 'label' => Mage::helper('ticketsystem')->__('Departments'),
38	+ 'title' => Mage::helper('ticketsystem')->__('Departments'),
39	+ 'content' => $this->getLayout()->createBlock('ticketsystem/adminhtml_cat_edit_tab_form')->toHtml(),
40	+ ));
41	+
42	+ return parent::_beforeToHtml();
43	+ }
44	+ }

app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Cat/Grid.php ADDED Viewed

	@@ -0,0 +1,113 @@


1	+ <?php
2	+ /**
3	+ * Sofhere SofTicket Magento Component
4	+ *
5	+ * NOTICE OF LICENSE
6	+ *
7	+ * This source file is subject to the GNU (3.0)
8	+ * that is bundled with this package in the file LICENSE.txt.
9	+ * It is also available through the world-wide-web at this URL:
10	+ * http://opensource.org/licenses/gpl-3.0.html
11	+ * If you did not receive a copy of the license and are unable to
12	+ * obtain it through the world-wide-web, please send an email
13	+ * to license@sofhere.com so we can send you a copy immediately.
14	+ *
15	+ * @category design_default
16	+ * @author sofhere.com
17	+ * @package Sofhere_SofTicket
18	+ * @copyright Copyright (c) 2008-2009 Sofhere IT Solutions.(http://www.sofhere.com)
19	+ * @version 0.5 beta
20	+ * @license http://opensource.org/licenses/gpl-3.0.html GNU GENERAL PUBLIC LICENSE (GNU 3.0)
21	+ */
22	+ class MageTracking_TicketSystem_Block_Adminhtml_Cat_Grid extends Mage_Adminhtml_Block_Widget_Grid
23	+ {
24	+ public function __construct()
25	+ {
26	+ parent::__construct();
27	+ $this->setId('catGrid');
28	+ $this->setDefaultSort('name');
29	+ $this->setDefaultDir('ASC');
30	+ $this->setSaveParametersInSession(true);
31	+ }
32	+
33	+ protected function _prepareCollection()
34	+ {
35	+ $collection = Mage::getModel('ticketsystem/cats')->getCollection();
36	+ $this->setCollection($collection);
37	+ return parent::_prepareCollection();
38	+ }
39	+
40	+
41	+ protected function _prepareColumns()
42	+ {
43	+ $this->addColumn('ID', array(
44	+ 'header' => Mage::helper('ticketsystem')->__('ID'),
45	+ 'align' =>'right',
46	+ 'width' => '50px',
47	+ 'index' => 'ID',
48	+ ));
49	+
50	+ $this->addColumn('name', array(
51	+ 'header' => Mage::helper('ticketsystem')->__('Name'),
52	+ 'align' =>'left',
53	+ 'index' => 'name',
54	+ ));
55	+
56	+ $this->addColumn('email', array(
57	+ 'header' => Mage::helper('ticketsystem')->__('Email'),
58	+ 'align' =>'left',
59	+ 'index' => 'email',
60	+ ));
61	+
62	+ $this->addColumn('signature', array(
63	+ 'header' => Mage::helper('ticketsystem')->__('Signature'),
64	+ 'align' =>'left',
65	+ 'index' => 'signature',
66	+ ));
67	+
68	+ $this->addColumn('Action',
69	+ array(
70	+ 'header' => Mage::helper('ticketsystem')->__('Action'),
71	+ 'width' => '100',
72	+ 'type' => 'action',
73	+ 'getter' => 'getId',
74	+ 'actions' => array(
75	+ array(
76	+ 'caption' => Mage::helper('ticketsystem')->__('Edit'),
77	+ 'url' => array('base'=> '//edit'),
78	+ 'field' => 'id'
79	+ ),
80	+ ),
81	+ 'filter' => false,
82	+ 'sortable' => false,
83	+ 'index' => 'stores',
84	+ 'is_system' => true,
85	+ ));
86	+
87	+ $this->addExportType('//exportCsv', Mage::helper('ticketsystem')->__('CSV'));
88	+ $this->addExportType('//exportXml', Mage::helper('ticketsystem')->__('XML'));
89	+
90	+ return parent::_prepareColumns();
91	+ }
92	+
93	+ protected function _prepareMassaction()
94	+ {
95	+ $this->setMassactionIdField('ticketsystem_id');
96	+ $this->getMassactionBlock()->setFormFieldName('ticketsystem');
97	+
98	+
99	+ $this->getMassactionBlock()->addItem('delete', array(
100	+ 'label' => Mage::helper('ticketsystem')->__('Delete'),
101	+ 'url' => $this->getUrl('//massDelete'),
102	+ 'confirm' => Mage::helper('ticketsystem')->__('Are you sure?')
103	+ ));
104	+
105	+ return $this;
106	+ }
107	+
108	+ public function getRowUrl($row)
109	+ {
110	+ return $this->getUrl('//edit', array('id' => $row->getId()));
111	+ }
112	+
113	+ }

app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Ticketsystem.php ADDED Viewed

	@@ -0,0 +1,33 @@


1	+ <?php
2	+ /**
3	+ * Sofhere SofTicket Magento Component
4	+ *
5	+ * NOTICE OF LICENSE
6	+ *
7	+ * This source file is subject to the GNU (3.0)
8	+ * that is bundled with this package in the file LICENSE.txt.
9	+ * It is also available through the world-wide-web at this URL:
10	+ * http://opensource.org/licenses/gpl-3.0.html
11	+ * If you did not receive a copy of the license and are unable to
12	+ * obtain it through the world-wide-web, please send an email
13	+ * to license@sofhere.com so we can send you a copy immediately.
14	+ *
15	+ * @category design_default
16	+ * @author sofhere.com
17	+ * @package Sofhere_SofTicket
18	+ * @copyright Copyright (c) 2008-2009 Sofhere IT Solutions.(http://www.sofhere.com)
19	+ * @version 0.5 beta
20	+ * @license http://opensource.org/licenses/gpl-3.0.html GNU GENERAL PUBLIC LICENSE (GNU 3.0)
21	+ */
22	+
23	+ class MageTracking_TicketSystem_Block_Adminhtml_Ticketsystem extends Mage_Adminhtml_Block_Widget_Grid_Container
24	+ {
25	+ public function __construct()
26	+ {
27	+ $this->_controller = 'adminhtml_ticketsystem';
28	+ $this->_blockGroup = 'ticketsystem';
29	+ $this->_headerText = Mage::helper('ticketsystem')->__('View Tickets');
30	+ $this->_addButtonLabel = Mage::helper('ticketsystem')->__('New Ticket');
31	+ parent::__construct();
32	+ }
33	+ }

app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Ticketsystem/Cat.php ADDED Viewed

	@@ -0,0 +1,44 @@


1	+ <?php
2	+ /**
3	+ * Sofhere SofTicket Magento Component
4	+ *
5	+ * NOTICE OF LICENSE
6	+ *
7	+ * This source file is subject to the GNU (3.0)
8	+ * that is bundled with this package in the file LICENSE.txt.
9	+ * It is also available through the world-wide-web at this URL:
10	+ * http://opensource.org/licenses/gpl-3.0.html
11	+ * If you did not receive a copy of the license and are unable to
12	+ * obtain it through the world-wide-web, please send an email
13	+ * to license@sofhere.com so we can send you a copy immediately.
14	+ *
15	+ * @category design_default
16	+ * @author sofhere.com
17	+ * @package Sofhere_SofTicket
18	+ * @copyright Copyright (c) 2008-2009 Sofhere IT Solutions.(http://www.sofhere.com)
19	+ * @version 0.5 beta
20	+ * @license http://opensource.org/licenses/gpl-3.0.html GNU GENERAL PUBLIC LICENSE (GNU 3.0)
21	+ */
22	+
23	+ class MageTracking_TicketSystem_Block_Adminhtml_Ticketsystem_Cat extends Mage_Adminhtml_Block_Widget_Form_Container
24	+ {
25	+ public function __construct()
26	+ {
27	+ parent::__construct();
28	+
29	+ $this->_objectId = 'id';
30	+ $this->_blockGroup = 'cat';
31	+ $this->_controller = 'adminhtml_cat';
32	+
33	+ $this->_updateButton('save', 'label', Mage::helper('ticketsystem')->__('Save Department'));
34	+ $this->_updateButton('delete', 'label', Mage::helper('ticketsystem')->__('Delete Department'));
35	+
36	+ }
37	+
38	+ public function getHeaderText()
39	+ {
40	+ if( Mage::registry('cat_data') ) {
41	+ return Mage::helper('ticketsystem')->__("Edit Department");
42	+ }
43	+ }
44	+ }

app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Ticketsystem/Edit.php ADDED Viewed

	@@ -0,0 +1,111 @@


1	+ <?php
2	+ /**
3	+ * Sofhere SofTicket Magento Component
4	+ *
5	+ * NOTICE OF LICENSE
6	+ *
7	+ * This source file is subject to the GNU (3.0)
8	+ * that is bundled with this package in the file LICENSE.txt.
9	+ * It is also available through the world-wide-web at this URL:
10	+ * http://opensource.org/licenses/gpl-3.0.html
11	+ * If you did not receive a copy of the license and are unable to
12	+ * obtain it through the world-wide-web, please send an email
13	+ * to license@sofhere.com so we can send you a copy immediately.
14	+ *
15	+ * @category design_default
16	+ * @author sofhere.com
17	+ * @package Sofhere_SofTicket
18	+ * @copyright Copyright (c) 2008-2009 Sofhere IT Solutions.(http://www.sofhere.com)
19	+ * @version 1.0
20	+ * @license http://opensource.org/licenses/gpl-3.0.html GNU GENERAL PUBLIC LICENSE (GNU 3.0)
21	+ */
22	+
23	+
24	+ class MageTracking_TicketSystem_Block_Adminhtml_Ticketsystem_Edit extends Mage_Adminhtml_Block_Widget_Form_Container
25	+ {
26	+ public function __construct()
27	+ {
28	+ parent::__construct();
29	+
30	+ $this->_objectId = 'id';
31	+ $this->_blockGroup = 'ticketsystem';
32	+ $this->_controller = 'adminhtml_ticketsystem';
33	+
34	+ $this->_updateButton('delete', 'label', Mage::helper('ticketsystem')->__('Delete Ticket'));
35	+
36	+ if( $this->getId() )
37	+ $this->_updateButton('save', 'label', Mage::helper('ticketsystem')->__('Reply to Message'));
38	+ else
39	+ $this->_updateButton('save', 'label', Mage::helper('ticketsystem')->__('Save Ticket'));
40	+
41	+
42	+ if($this->getId() )
43	+ $this->_addButton('transfer_cats', array(
44	+ 'label' => Mage::helper('ticketsystem')->__('Transfer Department'),
45	+ 'class' => 'transfer_cats',
46	+ 'onclick' => 'transferCats(\''. $this->getUrl('//transcat', array("id" => $this->getRequest()->getParam("id"))) .'\')',
47	+ 'level' => -1
48	+ ), 100);
49	+
50	+ if($this->getId() )
51	+ $this->_addButton('newstat', array(
52	+ 'label' => Mage::helper('ticketsystem')->__('Set New Status'),
53	+ 'class' => 'newstat',
54	+ 'onclick' => 'newStatus(\''. $this->getUrl('//setstat', array("id" => $this->getRequest()->getParam("id"))) .'\')',
55	+ 'level' => -1
56	+ ), 100);
57	+
58	+
59	+
60	+ $this->_formScripts[] = "
61	+
62	+
63	+ function newStatus(url){
64	+ var newStatus= document.forms['edit_form'].new_status.value;
65	+ if (newStatus =='0'){
66	+ alert('". Mage::helper('ticketsystem')->__('Please select a status'). "');
67	+ }else{
68	+ document.forms['edit_form'].action=url+'new_status/'+newStatus+'/';
69	+ document.forms['edit_form'].submit();
70	+ }
71	+ }
72	+
73	+ function transferReps(url){
74	+ var representative= document.forms['edit_form'].rep.value;
75	+ if (representative =='0'){
76	+ alert('". Mage::helper('ticketsystem')->__('Please select a representative'). "');
77	+ }else{
78	+ document.forms['edit_form'].action=url+'reps/'+representative+'/';
79	+ document.forms['edit_form'].submit();
80	+ }
81	+ }
82	+
83	+ function transferCats(url){
84	+ var category= document.forms['edit_form'].cat.value;
85	+ var cats_message= document.forms['edit_form'].trans_msg.value;
86	+ var cat_alert= document.forms['edit_form'].cat_alert.value;
87	+ if (category =='0'){
88	+ alert('". Mage::helper('ticketsystem')->__('Please select a department'). "');
89	+ }else{
90	+ document.forms['edit_form'].action=url+'cats/'+category+'/'+'message/'+ cats_message +'/cat_alert/'+cat_alert+'/';
91	+ document.forms['edit_form'].submit();
92	+ }
93	+ }
94	+ ";
95	+ }
96	+
97	+
98	+ public function getId()
99	+ {
100	+ return (Mage::registry('ticketsystem_data') && Mage::registry('ticketsystem_data')->getId());
101	+ }
102	+
103	+ public function getHeaderText()
104	+ {
105	+ if( $this->getId() ) {
106	+ return Mage::helper('ticketsystem')->__("Edit Ticket '%s'", $this->htmlEscape(Mage::registry('ticketsystem_data')->getId()));
107	+ } else {
108	+ return Mage::helper('ticketsystem')->__('New Ticket');
109	+ }
110	+ }
111	+ }

app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Ticketsystem/Edit/Form.php ADDED Viewed

	@@ -0,0 +1,40 @@


1	+ <?php
2	+ /**
3	+ * Sofhere SofTicket Magento Component
4	+ *
5	+ * NOTICE OF LICENSE
6	+ *
7	+ * This source file is subject to the GNU (3.0)
8	+ * that is bundled with this package in the file LICENSE.txt.
9	+ * It is also available through the world-wide-web at this URL:
10	+ * http://opensource.org/licenses/gpl-3.0.html
11	+ * If you did not receive a copy of the license and are unable to
12	+ * obtain it through the world-wide-web, please send an email
13	+ * to license@sofhere.com so we can send you a copy immediately.
14	+ *
15	+ * @category design_default
16	+ * @author sofhere.com
17	+ * @package Sofhere_SofTicket
18	+ * @copyright Copyright (c) 2008-2009 Sofhere IT Solutions.(http://www.sofhere.com)
19	+ * @version 0.5 beta
20	+ * @license http://opensource.org/licenses/gpl-3.0.html GNU GENERAL PUBLIC LICENSE (GNU 3.0)
21	+ */
22	+ class MageTracking_TicketSystem_Block_Adminhtml_Ticketsystem_Edit_Form extends Mage_Adminhtml_Block_Widget_Form
23	+ {
24	+ protected function _prepareForm()
25	+ {
26	+ $form = new Varien_Data_Form(array(
27	+ 'id' => 'edit_form',
28	+ 'action' => $this->getUrl('//save', array('id' => $this->getRequest()->getParam('id'))),
29	+ 'method' => 'post',
30	+ 'enctype' => 'multipart/form-data'
31	+ )
32	+ );
33	+
34	+ $form->setUseContainer(true);
35	+ $this->setForm($form);
36	+ return parent::_prepareForm();
37	+ }
38	+
39	+
40	+ }

app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Ticketsystem/Edit/Newtabs.php ADDED Viewed

	@@ -0,0 +1,45 @@


1	+ <?php
2	+ /**
3	+ * Sofhere SofTicket Magento Component
4	+ *
5	+ * NOTICE OF LICENSE
6	+ *
7	+ * This source file is subject to the GNU (3.0)
8	+ * that is bundled with this package in the file LICENSE.txt.
9	+ * It is also available through the world-wide-web at this URL:
10	+ * http://opensource.org/licenses/gpl-3.0.html
11	+ * If you did not receive a copy of the license and are unable to
12	+ * obtain it through the world-wide-web, please send an email
13	+ * to license@sofhere.com so we can send you a copy immediately.
14	+ *
15	+ * @category design_default
16	+ * @author sofhere.com
17	+ * @package Sofhere_SofTicket
18	+ * @copyright Copyright (c) 2008-2009 Sofhere IT Solutions.(http://www.sofhere.com)
19	+ * @version 0.5 beta
20	+ * @license http://opensource.org/licenses/gpl-3.0.html GNU GENERAL PUBLIC LICENSE (GNU 3.0)
21	+ */
22	+ class MageTracking_TicketSystem_Block_Adminhtml_Ticketsystem_Edit_NewTabs extends Mage_Adminhtml_Block_Widget_Tabs
23	+ {
24	+
25	+ public function __construct()
26	+ {
27	+ parent::__construct();
28	+ $this->setId('ticketsystem_tabs');
29	+ $this->setDestElementId('edit_form');
30	+ $this->setTitle(Mage::helper('ticketsystem')->__('Ticket Information'));
31	+ }
32	+
33	+ protected function _beforeToHtml()
34	+ {
35	+ $this->addTab('form_section', array(
36	+ 'label' => Mage::helper('ticketsystem')->__('Ticket Information'),
37	+ 'title' => Mage::helper('ticketsystem')->__('Ticket Information'),
38	+ 'content' => $this->getLayout()->createBlock('ticketsystem/adminhtml_ticketsystem_edit_tab_newform')->toHtml(),
39	+ ));
40	+
41	+ return parent::_beforeToHtml();
42	+ }
43	+
44	+
45	+ }

app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Ticketsystem/Edit/Tab/Form.php ADDED Viewed

	@@ -0,0 +1,218 @@


1	+ <?php
2	+ /**
3	+ * Sofhere SofTicket Magento Component
4	+ *
5	+ * NOTICE OF LICENSE
6	+ *
7	+ * This source file is subject to the GNU (3.0)
8	+ * that is bundled with this package in the file LICENSE.txt.
9	+ * It is also available through the world-wide-web at this URL:
10	+ * http://opensource.org/licenses/gpl-3.0.html
11	+ * If you did not receive a copy of the license and are unable to
12	+ * obtain it through the world-wide-web, please send an email
13	+ * to license@sofhere.com so we can send you a copy immediately.
14	+ *
15	+ * @category design_default
16	+ * @author sofhere.com
17	+ * @package Sofhere_SofTicket
18	+ * @copyright Copyright (c) 2008-2009 Sofhere IT Solutions.(http://www.sofhere.com)
19	+ * @version 0.5 beta
20	+ * @license http://opensource.org/licenses/gpl-3.0.html GNU GENERAL PUBLIC LICENSE (GNU 3.0)
21	+ */
22	+ class MageTracking_TicketSystem_Block_Adminhtml_Ticketsystem_Edit_Tab_Form extends Mage_Adminhtml_Block_Widget_Form
23	+ {
24	+ protected function _prepareForm()
25	+ {
26	+ $form = new Varien_Data_Form();
27	+ $this->setForm($form);
28	+ $fieldset = $form->addFieldset('ticketsystem_form', array('legend'=>Mage::helper('ticketsystem')->__('Ticket Information')));
29	+
30	+ $fieldset->addField('ID', 'label', array(
31	+ 'label' => Mage::helper('ticketsystem')->__('Ticket ID'),
32	+ 'id' => 'ID',
33	+ 'name' => 'ID',
34	+ ));
35	+ $fieldset->addField('hidden_ID', 'hidden', array(
36	+ 'label' => Mage::helper('ticketsystem')->__('Ticket ID'),
37	+ 'id' => 'hidden_ID',
38	+ 'name' => 'hidden_ID',
39	+ ));
40	+
41	+ $fieldset->addField('status', 'label', array(
42	+ 'name' => 'status',
43	+ 'label' => Mage::helper('ticketsystem')->__('Status'),
44	+ 'id' => 'status',
45	+ 'title' => Mage::helper('ticketsystem')->__('Status'),
46	+ ));
47	+ $fieldset->addField('hidden_status', 'hidden', array(
48	+ 'name' => 'hidden_status',
49	+ 'label' => Mage::helper('ticketsystem')->__('Status'),
50	+ 'id' => 'hidden_status',
51	+ 'title' => Mage::helper('ticketsystem')->__('Status'),
52	+ ));
53	+
54	+ $fieldset->addField('subject', 'label', array(
55	+ 'label' => Mage::helper('ticketsystem')->__('Subject'),
56	+ 'id' => 'subject',
57	+ 'name' => 'subject',
58	+ ));
59	+ $fieldset->addField('hidden_subject', 'hidden', array(
60	+ 'label' => Mage::helper('ticketsystem')->__('Subject'),
61	+ 'id' => 'hidden_subject',
62	+ 'name' => 'hidden_subject',
63	+ ));
64	+
65	+ $fieldset->addField('name', 'label', array(
66	+ 'label' => Mage::helper('ticketsystem')->__('Name'),
67	+ 'id' => 'name',
68	+ 'name' => 'name',
69	+ ));
70	+ $fieldset->addField('hidden_name', 'hidden', array(
71	+ 'label' => Mage::helper('ticketsystem')->__('Name'),
72	+ 'id' => 'hidden_name',
73	+ 'name' => 'hidden_name',
74	+ ));
75	+
76	+ $fieldset->addField('email', 'label', array(
77	+ 'label' => Mage::helper('ticketsystem')->__('Email'),
78	+ 'id' => 'email',
79	+ 'name' => 'email',
80	+ ));
81	+ $fieldset->addField('hidden_email', 'hidden', array(
82	+ 'label' => Mage::helper('ticketsystem')->__('Email'),
83	+ 'id' => 'hidden_email',
84	+ 'name' => 'hidden_email',
85	+ ));
86	+
87	+ $fieldset->addField('phone', 'label', array(
88	+ 'label' => Mage::helper('ticketsystem')->__('Phone'),
89	+ 'id' => 'phone',
90	+ 'name' => 'phone',
91	+ ));
92	+ $fieldset->addField('hidden_phone', 'hidden', array(
93	+ 'label' => Mage::helper('ticketsystem')->__('Phone'),
94	+ 'id' => 'hidden_phone',
95	+ 'phone' => 'hidden_phone',
96	+ ));
97	+
98	+ $fieldset->addField('orders', 'label', array(
99	+ 'label' => Mage::helper('ticketsystem')->__('Order'),
100	+ 'id' => 'orders',
101	+ 'name' => 'orders',
102	+ ));
103	+ $fieldset->addField('hidden_order', 'hidden', array(
104	+ 'label' => Mage::helper('ticketsystem')->__('Order'),
105	+ 'id' => 'hidden_order',
106	+ 'phone' => 'hidden_order',
107	+ ));
108	+
109	+ $fieldset->addField('priority', 'select', array(
110	+ 'name' => 'priority',
111	+ 'label' => Mage::helper('ticketsystem')->__('Priority'),
112	+ 'id' => 'priority',
113	+ 'title' => Mage::helper('ticketsystem')->__('Priority'),
114	+ 'class' => 'input-select',
115	+ 'style' => 'width: 250px',
116	+ 'options' => array('1' => Mage::helper('ticketsystem')->__('Low'), '2' => Mage::helper('ticketsystem')->__('Medium'), '3' => Mage::helper('ticketsystem')->__('High')),
117	+ ));
118	+
119	+ $fieldset->addField('cat', 'select', array(
120	+ 'name' => 'cat',
121	+ 'label' => Mage::helper('ticketsystem')->__('Department'),
122	+ 'id' => 'cat',
123	+ 'title' => Mage::helper('ticketsystem')->__('Department'),
124	+ 'class' => 'input-select',
125	+ 'style' => 'width: 250px',
126	+ 'options' => $this->getCategories(),
127	+ ));
128	+
129	+ if ((Mage::registry('ticketsystem_data')->getData('trans_note'))){
130	+ $fieldset->addField('trans_note', 'textarea', array(
131	+ 'label' => Mage::helper('ticketsystem')->__('Transfer Note'),
132	+ 'required' => false,
133	+ 'name' => 'trans_note',
134	+ 'style' => 'width: 600px; rows:5; background:#f2f2f2; height: 50px;',
135	+ 'readonly' => 'readonly',
136	+ ));
137	+ }
138	+ $fieldset->addField('trans_msg', 'textarea', array(
139	+ 'label' => Mage::helper('ticketsystem')->__('Optional Department Message'),
140	+ 'required' => false,
141	+ 'name' => 'trans_msg',
142	+ 'style' => 'width: 600px; height: 60px;',
143	+ ));
144	+ $fieldset->addField('cat_alert', 'checkbox', array(
145	+ 'name' => 'cat_alert',
146	+ 'label' => Mage::helper('ticketsystem')->__('Department Send Alert'),
147	+ 'class' => 'attribute-checkbox',
148	+ ));
149	+
150	+ $fieldset->addField('message', 'textarea', array(
151	+ 'label' => Mage::helper('ticketsystem')->__('Message'),
152	+ 'required' => false,
153	+ 'name' => 'message',
154	+ 'class' => 'input-select',
155	+ 'style' => 'width: 600px; background:#f2f2f2; height: 120px;',
156	+ 'readonly' => 'readonly',
157	+ ));
158	+
159	+ $statuses= Mage::getSingleton('ticketsystem/status');
160	+
161	+ $fieldset->addField('new_status', 'select', array(
162	+ 'name' => 'new_status',
163	+ 'label' => Mage::helper('ticketsystem')->__('New Status'),
164	+ 'id' => 'new_status',
165	+ 'title' => Mage::helper('ticketsystem')->__('New Status'),
166	+ 'class' => 'input-select',
167	+ 'style' => 'width: 150px',
168	+ 'options' => $statuses->getOptionArray(),
169	+ ));
170	+
171	+ $fieldset->addField('answer', 'textarea', array(
172	+ 'label' => Mage::helper('ticketsystem')->__('Answer'),
173	+ 'required' => false,
174	+ 'name' => 'answer',
175	+ 'style' => 'width: 600px; height: 120px;',
176	+ ));
177	+
178	+
179	+ if ( Mage::getSingleton('adminhtml/session')->getTicketSystemData() )
180	+ {
181	+ $form->setValues(Mage::getSingleton('adminhtml/session')->getTicketSystemData());
182	+ Mage::getSingleton('adminhtml/session')->setTicketSystemData(null);
183	+ } elseif ( Mage::registry('ticketsystem_data') ) {
184	+ $form->setValues(Mage::registry('ticketsystem_data')->getData());
185	+ }
186	+ return parent::_prepareForm();
187	+ }
188	+
189	+ public function getRepresantatives()
190	+ {
191	+ //$reps=Mage::registry('ticketsystem_represantatives');
192	+ $model_reps= Mage::getModel('admin/user');
193	+ $return_array=array();
194	+
195	+
196	+ foreach ($model_reps->getCollection()->load() as $key=>$val) {
197	+ $name=$val->getData('firstname').' '.$val->getData('lastname');
198	+ $return_array[$val->getData('user_id')]= $name;
199	+ }
200	+
201	+ return $return_array;
202	+ }
203	+
204	+ public function getCategories() {
205	+ $cats=Mage::registry('ticketsystem_categories');
206	+ $return_array=array();
207	+ array_unshift($return_array,'');
208	+ if ($cats)
209	+ foreach ($cats as $key=>$val){
210	+ if ($val){
211	+ $name=$val->getData('name');
212	+ $return_array[$val->getData('ID')]= $name;
213	+ }
214	+ }
215	+ return $return_array;
216	+ }
217	+
218	+ }

app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Ticketsystem/Edit/Tab/Newform.php ADDED Viewed

	@@ -0,0 +1,131 @@


1	+ <?php
2	+ /**
3	+ * Sofhere SofTicket Magento Component
4	+ *
5	+ * NOTICE OF LICENSE
6	+ *
7	+ * This source file is subject to the GNU (3.0)
8	+ * that is bundled with this package in the file LICENSE.txt.
9	+ * It is also available through the world-wide-web at this URL:
10	+ * http://opensource.org/licenses/gpl-3.0.html
11	+ * If you did not receive a copy of the license and are unable to
12	+ * obtain it through the world-wide-web, please send an email
13	+ * to license@sofhere.com so we can send you a copy immediately.
14	+ *
15	+ * @category design_default
16	+ * @author sofhere.com
17	+ * @package Sofhere_SofTicket
18	+ * @copyright Copyright (c) 2008-2009 Sofhere IT Solutions.(http://www.sofhere.com)
19	+ * @version 0.5 beta
20	+ * @license http://opensource.org/licenses/gpl-3.0.html GNU GENERAL PUBLIC LICENSE (GNU 3.0)
21	+ */
22	+ class MageTracking_TicketSystem_Block_Adminhtml_Ticketsystem_Edit_Tab_NewForm extends Mage_Adminhtml_Block_Widget_Form
23	+ {
24	+ protected function _prepareForm()
25	+ {
26	+ $form = new Varien_Data_Form();
27	+ $this->setForm($form);
28	+ $fieldset = $form->addFieldset('ticketsystem_form', array('legend'=>Mage::helper('ticketsystem')->__('Ticket information')));
29	+
30	+ $fieldset->addField('name', 'text', array(
31	+ 'label' => Mage::helper('ticketsystem')->__('Name'),
32	+ 'id' => 'name',
33	+ 'name' => 'name',
34	+ 'class' => 'required-entry',
35	+ 'required' => true,
36	+ ));
37	+
38	+ $fieldset->addField('subject', 'text', array(
39	+ 'label' => Mage::helper('ticketsystem')->__('Subject'),
40	+ 'id' => 'subject',
41	+ 'name' => 'subject',
42	+ 'class' => 'required-entry',
43	+ 'required' => true,
44	+ ));
45	+
46	+ $fieldset->addField('email', 'text', array(
47	+ 'label' => Mage::helper('ticketsystem')->__('Email'),
48	+ 'id' => 'email',
49	+ 'name' => 'email',
50	+ 'class' => 'required-entry',
51	+ 'required' => true,
52	+ ));
53	+
54	+ $fieldset->addField('phone', 'text', array(
55	+ 'label' => Mage::helper('ticketsystem')->__('Phone'),
56	+ 'id' => 'phone',
57	+ 'name' => 'phone',
58	+ 'required' => false,
59	+ ));
60	+
61	+ $fieldset->addField('orders', 'text', array(
62	+ 'label' => Mage::helper('ticketsystem')->__('Order'),
63	+ 'id' => 'order',
64	+ 'name' => 'orders',
65	+ 'required' => false,
66	+ ));
67	+
68	+ $fieldset->addField('priority', 'select', array(
69	+ 'name' => 'priority',
70	+ 'label' => Mage::helper('ticketsystem')->__('Priority'),
71	+ 'id' => 'priority',
72	+ 'title' => Mage::helper('ticketsystem')->__('Priority'),
73	+ 'class' => 'required-entry',
74	+ 'style' => 'width: 250px',
75	+ 'required' => true,
76	+ 'options' => array('1' => Mage::helper('ticketsystem')->__('Low'), '2' => Mage::helper('ticketsystem')->__('Medium'), '3' => Mage::helper('ticketsystem')->__('High')),
77	+ ));
78	+
79	+ $fieldset->addField('cat', 'select', array(
80	+ 'name' => 'cat',
81	+ 'label' => Mage::helper('ticketsystem')->__('Department'),
82	+ 'id' => 'cat',
83	+ 'title' => Mage::helper('ticketsystem')->__('Department'),
84	+ 'class' => 'input-select',
85	+ 'style' => 'width: 250px',
86	+ 'required' => true,
87	+ 'options' => $this->getCategories(),
88	+ ));
89	+
90	+
91	+ $fieldset->addField('message', 'textarea', array(
92	+ 'label' => Mage::helper('ticketsystem')->__('Message'),
93	+ 'required' => false,
94	+ 'name' => 'message',
95	+ 'style' => 'width: 600px',
96	+ 'class' => 'required-entry',
97	+ 'required' => true,
98	+ ));
99	+
100	+
101	+ if ( Mage::getSingleton('adminhtml/session')->getTicketSystemData() )
102	+ {
103	+ $form->setValues(Mage::getSingleton('adminhtml/session')->getTicketSystemData());
104	+ Mage::getSingleton('adminhtml/session')->setTicketSystemData(null);
105	+ } elseif ( Mage::registry('ticketsystem_data') ) {
106	+ $form->setValues(Mage::registry('ticketsystem_data')->getData());
107	+ }
108	+ return parent::_prepareForm();
109	+ }
110	+
111	+ public function getRepresantatives() {
112	+ $reps=Mage::registry('ticketsystem_represantatives');
113	+ $return_array=array();
114	+ foreach ($reps as $key=>$val){
115	+ $name=$val->getData('name');
116	+ $return_array[$key]= $name;
117	+ }
118	+ array_unshift($return_array,'');
119	+ return $return_array;
120	+ }
121	+
122	+ public function getCategories() {
123	+ $cats=Mage::registry('ticketsystem_categories');
124	+ $return_array=array();
125	+ foreach ($cats as $key=>$val){
126	+ $name=$val->getData('name');
127	+ $return_array[$key]= $name;
128	+ }
129	+ return $return_array;
130	+ }
131	+ }

app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Ticketsystem/Edit/Tabs.php ADDED Viewed

	@@ -0,0 +1,45 @@


1	+ <?php
2	+ /**
3	+ * Sofhere SofTicket Magento Component
4	+ *
5	+ * NOTICE OF LICENSE
6	+ *
7	+ * This source file is subject to the GNU (3.0)
8	+ * that is bundled with this package in the file LICENSE.txt.
9	+ * It is also available through the world-wide-web at this URL:
10	+ * http://opensource.org/licenses/gpl-3.0.html
11	+ * If you did not receive a copy of the license and are unable to
12	+ * obtain it through the world-wide-web, please send an email
13	+ * to license@sofhere.com so we can send you a copy immediately.
14	+ *
15	+ * @category design_default
16	+ * @author sofhere.com
17	+ * @package Sofhere_SofTicket
18	+ * @copyright Copyright (c) 2008-2009 Sofhere IT Solutions.(http://www.sofhere.com)
19	+ * @version 0.5 beta
20	+ * @license http://opensource.org/licenses/gpl-3.0.html GNU GENERAL PUBLIC LICENSE (GNU 3.0)
21	+ */
22	+ class MageTracking_TicketSystem_Block_Adminhtml_Ticketsystem_Edit_Tabs extends Mage_Adminhtml_Block_Widget_Tabs
23	+ {
24	+
25	+ public function __construct()
26	+ {
27	+ parent::__construct();
28	+ $this->setId('ticketsystem_tabs');
29	+ $this->setDestElementId('edit_form');
30	+ $this->setTitle(Mage::helper('ticketsystem')->__('Ticket Information'));
31	+ }
32	+
33	+ protected function _beforeToHtml()
34	+ {
35	+ $this->addTab('form_section', array(
36	+ 'label' => Mage::helper('ticketsystem')->__('Ticket Information'),
37	+ 'title' => Mage::helper('ticketsystem')->__('Ticket Information'),
38	+ 'content' => $this->getLayout()->createBlock('ticketsystem/adminhtml_ticketsystem_edit_tab_form')->toHtml(),
39	+ ));
40	+
41	+ return parent::_beforeToHtml();
42	+ }
43	+
44	+
45	+ }

app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Ticketsystem/Grid.php ADDED Viewed

	@@ -0,0 +1,147 @@


1	+ <?php
2	+ /**
3	+ * Sofhere SofTicket Magento Component
4	+ *
5	+ * NOTICE OF LICENSE
6	+ *
7	+ * This source file is subject to the GNU (3.0)
8	+ * that is bundled with this package in the file LICENSE.txt.
9	+ * It is also available through the world-wide-web at this URL:
10	+ * http://opensource.org/licenses/gpl-3.0.html
11	+ * If you did not receive a copy of the license and are unable to
12	+ * obtain it through the world-wide-web, please send an email
13	+ * to license@sofhere.com so we can send you a copy immediately.
14	+ *
15	+ * @category design_default
16	+ * @author sofhere.com
17	+ * @package Sofhere_SofTicket
18	+ * @copyright Copyright (c) 2008-2009 Sofhere IT Solutions.(http://www.sofhere.com)
19	+ * @version 0.5 beta
20	+ * @license http://opensource.org/licenses/gpl-3.0.html GNU GENERAL PUBLIC LICENSE (GNU 3.0)
21	+ */
22	+
23	+ class MageTracking_TicketSystem_Block_Adminhtml_Ticketsystem_Grid extends Mage_Adminhtml_Block_Widget_Grid
24	+ {
25	+ public function __construct()
26	+ {
27	+ parent::__construct();
28	+ $this->setId('ticketsystemGrid');
29	+ $this->setDefaultSort('timestamp');
30	+ $this->setDefaultDir('ASC');
31	+ $this->setSaveParametersInSession(true);
32	+ }
33	+
34	+
35	+ protected function _prepareCollection()
36	+ {
37	+ $collection = Mage::getModel('ticketsystem/ticketsystem')->getCollection();
38	+ $this->setCollection($collection);
39	+ return parent::_prepareCollection();
40	+ }
41	+
42	+ protected function _prepareColumns()
43	+ {
44	+ $this->addColumn('timestamp', array(
45	+ 'header' => Mage::helper('ticketsystem')->__('Timestamp'),
46	+ 'align' =>'left',
47	+ 'index' => 'timestamp',
48	+ 'width' => '125px',
49	+ ));
50	+
51	+ $this->addColumn('subject', array(
52	+ 'header' => Mage::helper('ticketsystem')->__('Subject'),
53	+ 'align' =>'left',
54	+ 'index' => 'subject',
55	+ 'width' => '200px',
56	+ ));
57	+
58	+ $this->addColumn('ID', array(
59	+ 'header' => Mage::helper('ticketsystem')->__('ID'),
60	+ 'align' =>'right',
61	+ 'width' => '70px',
62	+ 'index' => 'ID',
63	+ ));
64	+
65	+ $this->addColumn('name', array(
66	+ 'header' => Mage::helper('ticketsystem')->__('Name'),
67	+ 'align' =>'left',
68	+ 'index' => 'name',
69	+ 'width' => '200px',
70	+ ));
71	+
72	+ $this->addColumn('email', array(
73	+ 'header' => Mage::helper('ticketsystem')->__('Email'),
74	+ 'width' => '250px',
75	+ 'index' => 'email',
76	+ ));
77	+
78	+ $statuses= Mage::getSingleton('ticketsystem/status')->getOptionArray();
79	+ $this->addColumn('status', array(
80	+ 'header' => Mage::helper('ticketsystem')->__('Status'),
81	+ 'align' => 'left',
82	+ 'width' => '150px',
83	+ 'index' => 'status',
84	+ 'type' => 'options',
85	+ 'options' => $statuses,
86	+ ));
87	+
88	+ $this->addColumn('Action',
89	+ array(
90	+ 'header' => Mage::helper('ticketsystem')->__('Action'),
91	+ 'width' => '100',
92	+ 'type' => 'action',
93	+ 'getter' => 'getId',
94	+ 'actions' => array(
95	+ array(
96	+ 'caption' => Mage::helper('ticketsystem')->__('Edit'),
97	+ 'url' => array('base'=> '//edit'),
98	+ 'field' => 'id'
99	+ )
100	+ ),
101	+ 'filter' => false,
102	+ 'sortable' => false,
103	+ 'index' => 'stores',
104	+ 'is_system' => true,
105	+ ));
106	+
107	+ $this->addExportType('//exportCsv', Mage::helper('ticketsystem')->__('CSV'));
108	+ $this->addExportType('//exportXml', Mage::helper('ticketsystem')->__('XML'));
109	+
110	+ return parent::_prepareColumns();
111	+ }
112	+
113	+ protected function _prepareMassaction()
114	+ {
115	+ $this->setMassactionIdField('ticketsystem_id');
116	+ $this->getMassactionBlock()->setFormFieldName('ticketsystem');
117	+
118	+
119	+ $this->getMassactionBlock()->addItem('delete', array(
120	+ 'label' => Mage::helper('ticketsystem')->__('Delete'),
121	+ 'url' => $this->getUrl('//massDelete'),
122	+ 'confirm' => Mage::helper('ticketsystem')->__('Are you sure?')
123	+ ));
124	+
125	+ $status = Mage::getSingleton('ticketsystem/status');
126	+ $this->getMassactionBlock()->addItem('status', array(
127	+ 'label'=> Mage::helper('ticketsystem')->__('Change status'),
128	+ 'url' => $this->getUrl('//massStatus', array('_current'=>true)),
129	+ 'additional' => array(
130	+ 'visibility' => array(
131	+ 'name' => 'status',
132	+ 'type' => 'select',
133	+ 'class' => 'required-entry',
134	+ 'label' => Mage::helper('ticketsystem')->__('Status'),
135	+ 'values' => $status->getOptionArray(),
136	+ )
137	+ )
138	+ ));
139	+ return $this;
140	+ }
141	+
142	+ public function getRowUrl($row)
143	+ {
144	+ return $this->getUrl('//edit', array('id' => $row->getId()));
145	+ }
146	+
147	+ }

app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Ticketsystem/Mail.php ADDED Viewed

	@@ -0,0 +1,43 @@


1	+ <?php
2	+ /**
3	+ * Sofhere SofTicket Magento Component
4	+ *
5	+ * NOTICE OF LICENSE
6	+ *
7	+ * This source file is subject to the GNU (3.0)
8	+ * that is bundled with this package in the file LICENSE.txt.
9	+ * It is also available through the world-wide-web at this URL:
10	+ * http://opensource.org/licenses/gpl-3.0.html
11	+ * If you did not receive a copy of the license and are unable to
12	+ * obtain it through the world-wide-web, please send an email
13	+ * to license@sofhere.com so we can send you a copy immediately.
14	+ *
15	+ * @category design_default
16	+ * @author sofhere.com
17	+ * @package Sofhere_SofTicket
18	+ * @copyright Copyright (c) 2008-2009 Sofhere IT Solutions.(http://www.sofhere.com)
19	+ * @version 0.5 beta
20	+ * @license http://opensource.org/licenses/gpl-3.0.html GNU GENERAL PUBLIC LICENSE (GNU 3.0)
21	+ */
22	+
23	+
24	+ class MageTracking_TicketSystem_Block_Adminhtml_Ticketsystem_Mail extends Mage_Adminhtml_Block_Widget_Form_Container
25	+ {
26	+ public function __construct()
27	+ {
28	+ parent::__construct();
29	+
30	+ $this->_objectId = 'id';
31	+ $this->_blockGroup = 'ticketsystem';
32	+ $this->_controller = 'adminhtml_ticketsystem';
33	+
34	+ $this->_updateButton('save', 'label', Mage::helper('ticketsystem')->__('Save Mail Responses'));
35	+ }
36	+
37	+ public function getHeaderText()
38	+ {
39	+ if( Mage::registry('ticketsystem_maildata') ) {
40	+ return Mage::helper('ticketsystem')->__("Edit Mail Responses");
41	+ }
42	+ }
43	+ }

app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Ticketsystem/Mail/Form.php ADDED Viewed

	@@ -0,0 +1,39 @@


1	+ <?php
2	+ /**
3	+ * Sofhere SofTicket Magento Component
4	+ *
5	+ * NOTICE OF LICENSE
6	+ *
7	+ * This source file is subject to the GNU (3.0)
8	+ * that is bundled with this package in the file LICENSE.txt.
9	+ * It is also available through the world-wide-web at this URL:
10	+ * http://opensource.org/licenses/gpl-3.0.html
11	+ * If you did not receive a copy of the license and are unable to
12	+ * obtain it through the world-wide-web, please send an email
13	+ * to license@sofhere.com so we can send you a copy immediately.
14	+ *
15	+ * @category design_default
16	+ * @author sofhere.com
17	+ * @package Sofhere_SofTicket
18	+ * @copyright Copyright (c) 2008-2009 Sofhere IT Solutions.(http://www.sofhere.com)
19	+ * @version 0.5 beta
20	+ * @license http://opensource.org/licenses/gpl-3.0.html GNU GENERAL PUBLIC LICENSE (GNU 3.0)
21	+ */
22	+
23	+ class MageTracking_TicketSystem_Block_Adminhtml_Ticketsystem_Mail_Form extends Mage_Adminhtml_Block_Widget_Form
24	+ {
25	+ protected function _prepareForm()
26	+ {
27	+ $form = new Varien_Data_Form(array(
28	+ 'id' => 'mail_form',
29	+ 'action' => $this->getUrl('//save'),
30	+ 'method' => 'post',
31	+ 'enctype' => 'multipart/form-data'
32	+ )
33	+ );
34	+
35	+ $form->setUseContainer(true);
36	+ $this->setForm($form);
37	+ return parent::_prepareForm();
38	+ }
39	+ }

app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Ticketsystem/Mail/Tab/Form.php ADDED Viewed

	@@ -0,0 +1,163 @@


1	+ <?php
2	+ /**
3	+ * Sofhere SofTicket Magento Component
4	+ *
5	+ * NOTICE OF LICENSE
6	+ *
7	+ * This source file is subject to the GNU (3.0)
8	+ * that is bundled with this package in the file LICENSE.txt.
9	+ * It is also available through the world-wide-web at this URL:
10	+ * http://opensource.org/licenses/gpl-3.0.html
11	+ * If you did not receive a copy of the license and are unable to
12	+ * obtain it through the world-wide-web, please send an email
13	+ * to license@sofhere.com so we can send you a copy immediately.
14	+ *
15	+ * @category design_default
16	+ * @author sofhere.com
17	+ * @package Sofhere_SofTicket
18	+ * @copyright Copyright (c) 2008-2009 Sofhere IT Solutions.(http://www.sofhere.com)
19	+ * @version 0.5 beta
20	+ * @license http://opensource.org/licenses/gpl-3.0.html GNU GENERAL PUBLIC LICENSE (GNU 3.0)
21	+ */
22	+
23	+ class MageTracking_TicketSystem_Block_Adminhtml_Ticketsystem_Mail_Tab_Form extends Mage_Adminhtml_Block_Widget_Form
24	+ {
25	+
26	+ protected function _prepareForm()
27	+ {
28	+ $form = new Varien_Data_Form();
29	+ $this->setForm($form);
30	+ $fieldset = $form->addFieldset('ticketsystem_mail', array('legend'=>Mage::helper('ticketsystem')->__('New Ticket Reply').'   : '.Mage::helper('ticketsystem')->__('Message sent when a new ticket is opened')));
31	+ $data =Mage::registry('ticketsystem_maildata');
32	+
33	+ $fieldset->addField('ticket_response', 'checkbox', array(
34	+ 'label' => Mage::helper('ticketsystem')->__('Enable'),
35	+ 'title' => Mage::helper('ticketsystem')->__('Enable'),
36	+ 'name' => 'ticket_response',
37	+ 'id' => 'ticket_response',
38	+ 'value' => 1,
39	+ 'checked' => $data->getData('ticket_response')
40	+ ));
41	+
42	+ $fieldset->addField('ticket_subj', 'text', array(
43	+ 'label' => Mage::helper('ticketsystem')->__('Subject'),
44	+ 'class' => 'required-entry',
45	+ 'required' => true,
46	+ 'name' => 'ticket_subj',
47	+ ));
48	+
49	+ $fieldset->addField('ticket_msg', 'textarea', array(
50	+ 'label' => Mage::helper('ticketsystem')->__('Message'),
51	+ 'class' => 'required-entry',
52	+ 'required' => true,
53	+ 'name' => 'ticket_msg',
54	+ ));
55	+
56	+
57	+
58	+ $fieldset = $form->addFieldset('ticketsystem_newmessagereply', array('legend'=>Mage::helper('ticketsystem')->__('New Message Reply').'   : '.Mage::helper('ticketsystem')->__('Message sent everytime a reply is made to a ticket.')));
59	+
60	+ $fieldset->addField('message_response', 'checkbox', array(
61	+ 'label' => Mage::helper('ticketsystem')->__('Enable'),
62	+ 'required' => false,
63	+ 'name' => 'message_response',
64	+ 'value' => 1,
65	+ 'checked' => $data->getData('message_response')
66	+ ));
67	+
68	+ $fieldset->addField('message_subj', 'text', array(
69	+ 'label' => Mage::helper('ticketsystem')->__('Subject'),
70	+ 'class' => 'required-entry',
71	+ 'required' => true,
72	+ 'name' => 'message_subj',
73	+ ));
74	+
75	+ $fieldset->addField('message_msg', 'textarea', array(
76	+ 'label' => Mage::helper('ticketsystem')->__('Message'),
77	+ 'class' => 'required-entry',
78	+ 'required' => true,
79	+ 'name' => 'message_msg',
80	+ ));
81	+
82	+
83	+
84	+ $fieldset = $form->addFieldset('ticketsystem_categorytransfernotification', array('legend'=>Mage::helper('ticketsystem')->__('Department Transfer Notification').'   : '.Mage::helper('ticketsystem')->__('Message sent when a message has been transfered to a different department.')));
85	+
86	+ $fieldset->addField('trans_response', 'checkbox', array(
87	+ 'label' => Mage::helper('ticketsystem')->__('Enable'),
88	+ 'required' => false,
89	+ 'name' => 'trans_response',
90	+ 'value' => 1,
91	+ 'checked' => $data->getData('trans_response')
92	+ ));
93	+
94	+ $fieldset->addField('trans_subj', 'text', array(
95	+ 'label' => Mage::helper('ticketsystem')->__('Subject'),
96	+ 'class' => 'required-entry',
97	+ 'required' => true,
98	+ 'name' => 'trans_subj',
99	+ ));
100	+
101	+ $fieldset->addField('trans_msg', 'textarea', array(
102	+ 'label' => Mage::helper('ticketsystem')->__('Message'),
103	+ 'class' => 'required-entry',
104	+ 'required' => true,
105	+ 'name' => 'trans_msg',
106	+ ));
107	+
108	+
109	+
110	+
111	+
112	+ $fieldset = $form->addFieldset('softicket_answermessage', array('legend'=>Mage::helper('ticketsystem')->__('Answer Message').'   : '.Mage::helper('ticketsystem')->__('Message sent when answering a ticket, changing it is not recommended.')));
113	+
114	+ $fieldset->addField('answer_subj', 'text', array(
115	+ 'label' => Mage::helper('ticketsystem')->__('Subject'),
116	+ 'class' => 'required-entry',
117	+ 'required' => true,
118	+ 'name' => 'answer_subj',
119	+ ));
120	+
121	+ $fieldset->addField('answer_msg', 'textarea', array(
122	+ 'label' => Mage::helper('ticketsystem')->__('Message'),
123	+ 'class' => 'required-entry',
124	+ 'required' => true,
125	+ 'name' => 'answer_msg',
126	+ ));
127	+ /*
128	+ $fieldset = $form->addFieldset('ticketsystem_transresponse', array('legend'=>Mage::helper('ticketsystem')->__('Representative Transfer Notification').'   : '.Mage::helper('ticketsystem')->__('Message sent when a ticket has been transfered to a different representative.')));
129	+ $fieldset->addField('rep_trans_response', 'checkbox', array(
130	+ 'label' => Mage::helper('ticketsystem')->__('Enable'),
131	+ 'required' => false,
132	+ 'name' => 'rep_trans_response',
133	+ 'value' => 1,
134	+ 'checked' => $data->getData('rep_trans_response')
135	+ ));
136	+
137	+ $fieldset->addField('rep_trans_subj', 'text', array(
138	+ 'label' => Mage::helper('ticketsystem')->__('Subject'),
139	+ 'class' => 'required-entry',
140	+ 'required' => true,
141	+ 'name' => 'rep_trans_subj',
142	+ ));
143	+
144	+ $fieldset->addField('rep_trans_msg', 'textarea', array(
145	+ 'label' => Mage::helper('ticketsystem')->__('Message'),
146	+ 'class' => 'required-entry',
147	+ 'required' => true,
148	+ 'name' => 'rep_trans_msg',
149	+ ));*/
150	+
151	+
152	+
153	+
154	+ if ( Mage::getSingleton('adminhtml/session')->getTicketsystemMailData() )
155	+ {
156	+ $form->setValues(Mage::getSingleton('adminhtml/session')->getTicketsystemMailData());
157	+ Mage::getSingleton('adminhtml/session')->setSofTicketMailData(null);
158	+ } elseif ( Mage::registry('ticketsystem_maildata') ) {
159	+ $form->setValues(Mage::registry('ticketsystem_maildata')->getData());
160	+ }
161	+ return parent::_prepareForm();
162	+ }
163	+ }

app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Ticketsystem/Mail/Tabs.php ADDED Viewed

	@@ -0,0 +1,46 @@


1	+ <?php
2	+ /**
3	+ * Sofhere SofTicket Magento Component
4	+ *
5	+ * NOTICE OF LICENSE
6	+ *
7	+ * This source file is subject to the GNU (3.0)
8	+ * that is bundled with this package in the file LICENSE.txt.
9	+ * It is also available through the world-wide-web at this URL:
10	+ * http://opensource.org/licenses/gpl-3.0.html
11	+ * If you did not receive a copy of the license and are unable to
12	+ * obtain it through the world-wide-web, please send an email
13	+ * to license@sofhere.com so we can send you a copy immediately.
14	+ *
15	+ * @category design_default
16	+ * @author sofhere.com
17	+ * @package Sofhere_SofTicket
18	+ * @copyright Copyright (c) 2008-2009 Sofhere IT Solutions.(http://www.sofhere.com)
19	+ * @version 0.5 beta
20	+ * @license http://opensource.org/licenses/gpl-3.0.html GNU GENERAL PUBLIC LICENSE (GNU 3.0)
21	+ */
22	+
23	+
24	+ class MageTracking_TicketSystem_Block_Adminhtml_Ticketsystem_Mail_Tabs extends Mage_Adminhtml_Block_Widget_Tabs
25	+ {
26	+
27	+ public function __construct()
28	+ {
29	+ $this->setId('ticketsystem_tabs');
30	+ $this->setDestElementId('edit_form');
31	+ $this->setTitle(Mage::helper('ticketsystem')->__('Mail Responses'));
32	+ parent::__construct();
33	+
34	+ }
35	+
36	+ protected function _beforeToHtml()
37	+ {
38	+ $this->addTab('form_section', array(
39	+ 'label' => Mage::helper('ticketsystem')->__('Mail Responses'),
40	+ 'title' => Mage::helper('ticketsystem')->__('Mail Responses'),
41	+ 'content' => $this->getLayout()->createBlock('ticketsystem/adminhtml_ticketsystem_mail_tab_form')->toHtml(),
42	+ ));
43	+
44	+ return parent::_beforeToHtml();
45	+ }
46	+ }

app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Ticketsystem/Setting.php ADDED Viewed

	@@ -0,0 +1,41 @@


1	+ <?php
2	+ /**
3	+ * Sofhere SofTicket Magento Component
4	+ *
5	+ * NOTICE OF LICENSE
6	+ *
7	+ * This source file is subject to the GNU (3.0)
8	+ * that is bundled with this package in the file LICENSE.txt.
9	+ * It is also available through the world-wide-web at this URL:
10	+ * http://opensource.org/licenses/gpl-3.0.html
11	+ * If you did not receive a copy of the license and are unable to
12	+ * obtain it through the world-wide-web, please send an email
13	+ * to license@sofhere.com so we can send you a copy immediately.
14	+ *
15	+ * @category design_default
16	+ * @author sofhere.com
17	+ * @package Sofhere_SofTicket
18	+ * @copyright Copyright (c) 2008-2009 Sofhere IT Solutions.(http://www.sofhere.com)
19	+ * @version 0.5 beta
20	+ * @license http://opensource.org/licenses/gpl-3.0.html GNU GENERAL PUBLIC LICENSE (GNU 3.0)
21	+ */
22	+
23	+ class MageTracking_TicketSystem_Block_Adminhtml_Ticketsystem_Setting extends Mage_Adminhtml_Block_Widget_Form_Container
24	+ {
25	+ public function __construct()
26	+ {
27	+ parent::__construct();
28	+
29	+ $this->_objectId = 'id';
30	+ $this->_blockGroup = 'ticketsystem';
31	+ $this->_controller = 'adminhtml_ticketsystem';
32	+ $this->_updateButton('save', 'label', Mage::helper('ticketsystem')->__('Save Settings'));
33	+ }
34	+
35	+ public function getHeaderText()
36	+ {
37	+ if( Mage::registry('ticketsystem_settingdata') ) {
38	+ return Mage::helper('ticketsystem')->__("Edit Settings");
39	+ }
40	+ }
41	+ }

app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Ticketsystem/Setting/Form.php ADDED Viewed

	@@ -0,0 +1,40 @@


1	+ <?php
2	+ /**
3	+ * Sofhere SofTicket Magento Component
4	+ *
5	+ * NOTICE OF LICENSE
6	+ *
7	+ * This source file is subject to the GNU (3.0)
8	+ * that is bundled with this package in the file LICENSE.txt.
9	+ * It is also available through the world-wide-web at this URL:
10	+ * http://opensource.org/licenses/gpl-3.0.html
11	+ * If you did not receive a copy of the license and are unable to
12	+ * obtain it through the world-wide-web, please send an email
13	+ * to license@sofhere.com so we can send you a copy immediately.
14	+ *
15	+ * @category design_default
16	+ * @author sofhere.com
17	+ * @package Sofhere_SofTicket
18	+ * @copyright Copyright (c) 2008-2009 Sofhere IT Solutions.(http://www.sofhere.com)
19	+ * @version 0.5 beta
20	+ * @license http://opensource.org/licenses/gpl-3.0.html GNU GENERAL PUBLIC LICENSE (GNU 3.0)
21	+ */
22	+
23	+
24	+ class MageTracking_TicketSystem_Block_Adminhtml_Ticketsystem_Setting_Form extends Mage_Adminhtml_Block_Widget_Form
25	+ {
26	+ protected function _prepareForm()
27	+ {
28	+ $form = new Varien_Data_Form(array(
29	+ 'id' => 'mail_form',
30	+ 'action' => $this->getUrl('//save'),
31	+ 'method' => 'post',
32	+ 'enctype' => 'multipart/form-data'
33	+ )
34	+ );
35	+
36	+ $form->setUseContainer(true);
37	+ $this->setForm($form);
38	+ return parent::_prepareForm();
39	+ }
40	+ }

app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Ticketsystem/Setting/Tab/Form.php ADDED Viewed

	@@ -0,0 +1,193 @@


1	+ <?php
2	+ /**
3	+ * Sofhere SofTicket Magento Component
4	+ *
5	+ * NOTICE OF LICENSE
6	+ *
7	+ * This source file is subject to the GNU (3.0)
8	+ * that is bundled with this package in the file LICENSE.txt.
9	+ * It is also available through the world-wide-web at this URL:
10	+ * http://opensource.org/licenses/gpl-3.0.html
11	+ * If you did not receive a copy of the license and are unable to
12	+ * obtain it through the world-wide-web, please send an email
13	+ * to license@sofhere.com so we can send you a copy immediately.
14	+ *
15	+ * @category design_default
16	+ * @author sofhere.com
17	+ * @package Sofhere_SofTicket
18	+ * @copyright Copyright (c) 2008-2009 Sofhere IT Solutions.(http://www.sofhere.com)
19	+ * @version 0.5 beta
20	+ * @license http://opensource.org/licenses/gpl-3.0.html GNU GENERAL PUBLIC LICENSE (GNU 3.0)
21	+ */
22	+
23	+ class MageTracking_TicketSystem_Block_Adminhtml_Ticketsystem_Setting_Tab_Form extends Mage_Adminhtml_Block_Widget_Form
24	+ {
25	+
26	+ protected function _prepareForm()
27	+ {
28	+ $form = new Varien_Data_Form();
29	+ $this->setForm($form);
30	+ $fieldset = $form->addFieldset('ticketsystem_setting', array('legend'=>Mage::helper('ticketsystem')->__('Settings')));
31	+ $data =Mage::registry('ticketsystem_settingdata');
32	+
33	+ $fieldset->addField('answer_subj', 'text', array(
34	+ 'label' => Mage::helper('ticketsystem')->__('Answer Subject'),
35	+ 'required' => false,
36	+ 'name' => 'answer_subj',
37	+ 'style' => 'width: 600px',
38	+ ));
39	+
40	+ $fieldset->addField('answer_msg', 'text', array(
41	+ 'label' => Mage::helper('ticketsystem')->__('Answer Message'),
42	+ 'required' => false,
43	+ 'name' => 'answer_msg',
44	+ 'style' => 'width: 600px',
45	+ ));
46	+
47	+ $fieldset->addField('remove_tag', 'text', array(
48	+ 'label' => Mage::helper('ticketsystem')->__('Remove Tag'),
49	+ 'required' => false,
50	+ 'name' => 'remove_tag',
51	+ 'style' => 'width: 600px',
52	+ ));
53	+
54	+ $fieldset->addField('ticket_subj', 'text', array(
55	+ 'label' => Mage::helper('ticketsystem')->__('Ticket Subject'),
56	+ 'required' => false,
57	+ 'name' => 'ticket_subj',
58	+ 'style' => 'width: 600px',
59	+ ));
60	+
61	+ $fieldset->addField('ticket_msg', 'textarea', array(
62	+ 'label' => Mage::helper('ticketsystem')->__('Ticket Message'),
63	+ 'required' => false,
64	+ 'name' => 'ticket_msg',
65	+ 'style' => 'width: 600px',
66	+ ));
67	+
68	+ $fieldset->addField('alert_subj', 'text', array(
69	+ 'label' => Mage::helper('ticketsystem')->__('Alert Subject'),
70	+ 'required' => false,
71	+ 'name' => 'alert_subj',
72	+ 'style' => 'width: 600px',
73	+ ));
74	+
75	+ $fieldset->addField('alert_msg', 'text', array(
76	+ 'label' => Mage::helper('ticketsystem')->__('Alert Message'),
77	+ 'required' => false,
78	+ 'name' => 'alert_msg',
79	+ 'style' => 'width: 600px',
80	+ ));
81	+
82	+ $fieldset->addField('alert_email', 'text', array(
83	+ 'label' => Mage::helper('ticketsystem')->__('Alert Emails of Admins'),
84	+ 'required' => false,
85	+ 'name' => 'alert_email',
86	+ 'style' => 'width: 600px',
87	+ ));
88	+
89	+ $fieldset->addField('alert_user', 'text', array(
90	+ 'label' => Mage::helper('ticketsystem')->__('Alert Emails of Users'),
91	+ 'required' => false,
92	+ 'name' => 'alert_user',
93	+ 'style' => 'width: 600px',
94	+ ));
95	+
96	+ $fieldset->addField('alert_new', 'checkbox', array(
97	+ 'label' => Mage::helper('ticketsystem')->__('Alert New'),
98	+ 'required' => false,
99	+ 'name' => 'alert_new',
100	+ 'style' => 'text-align:left;width: 20px',
101	+ 'checked' => $data->getData('alert_new'),
102	+ 'value' => 1,
103	+ ));
104	+
105	+ $fieldset->addField('message_subj', 'text', array(
106	+ 'label' => Mage::helper('ticketsystem')->__('Message Subject'),
107	+ 'required' => false,
108	+ 'name' => 'message_subj',
109	+ 'style' => 'width: 600px',
110	+ ));
111	+
112	+ $fieldset->addField('message_msg', 'textarea', array(
113	+ 'label' => Mage::helper('ticketsystem')->__('Message Message'),
114	+ 'required' => false,
115	+ 'name' => 'message_msg',
116	+ 'style' => 'width: 600px',
117	+ ));
118	+
119	+ $fieldset->addField('trans_subj', 'text', array(
120	+ 'label' => Mage::helper('ticketsystem')->__('Transfer Subject'),
121	+ 'required' => false,
122	+ 'name' => 'trans_subj',
123	+ 'style' => 'width: 600px',
124	+ ));
125	+
126	+ $fieldset->addField('trans_msg', 'textarea', array(
127	+ 'label' => Mage::helper('ticketsystem')->__('Transfer Message'),
128	+ 'required' => false,
129	+ 'name' => 'trans_msg',
130	+ 'style' => 'width: 600px',
131	+ ));
132	+
133	+ $fieldset->addField('root_url', 'text', array(
134	+ 'label' => Mage::helper('ticketsystem')->__('Root Url'),
135	+ 'required' => false,
136	+ 'name' => 'root_url',
137	+ 'style' => 'width: 300px',
138	+ ));
139	+
140	+ $fieldset->addField('smtp_host', 'text', array(
141	+ 'label' => Mage::helper('ticketsystem')->__('Smtp Host'),
142	+ 'required' => false,
143	+ 'name' => 'smtp_host',
144	+ 'style' => 'width: 300px',
145	+ ));
146	+
147	+ $fieldset->addField('smtp_port', 'text', array(
148	+ 'label' => Mage::helper('ticketsystem')->__('Smtp Port'),
149	+ 'required' => false,
150	+ 'name' => 'smtp_port',
151	+ 'style' => 'width: 60px',
152	+ ));
153	+
154	+ $fieldset->addField('smtp_auth', 'checkbox', array(
155	+ 'label' => Mage::helper('ticketsystem')->__('Smtp Auth'),
156	+ 'required' => false,
157	+ 'name' => 'smtp_auth',
158	+ 'style' => 'text-align:left;width: 20px',
159	+ 'checked' => $data->getData('smtp_auth'),
160	+ 'value' => 1,
161	+ ));
162	+
163	+ $fieldset->addField('smtp_user', 'text', array(
164	+ 'label' => Mage::helper('ticketsystem')->__('Smtp User'),
165	+ 'required' => false,
166	+ 'name' => 'smtp_user',
167	+ 'style' => 'width: 150px',
168	+ ));
169	+
170	+ $fieldset->addField('smtp_pass', 'password', array(
171	+ 'label' => Mage::helper('ticketsystem')->__('Smtp Password'),
172	+ 'required' => false,
173	+ 'name' => 'smtp_pass',
174	+ 'style' => 'width: 150px',
175	+ ));
176	+
177	+ $fieldset->addField('sendmail_path', 'text', array(
178	+ 'label' => Mage::helper('ticketsystem')->__('Send Mail Path'),
179	+ 'required' => false,
180	+ 'name' => 'sendmail_path',
181	+ 'style' => 'width: 300px',
182	+ ));
183	+
184	+ if ( Mage::getSingleton('adminhtml/session')->getTicketsystemSettingData() )
185	+ {
186	+ $form->setValues(Mage::getSingleton('adminhtml/session')->getTicketsystemSettingData());
187	+ Mage::getSingleton('adminhtml/session')->getTicketsystemSettingData(null);
188	+ } elseif ( Mage::registry('ticketsystem_settingdata') ) {
189	+ $form->setValues(Mage::registry('ticketsystem_settingdata')->getData());
190	+ }
191	+ return parent::_prepareForm();
192	+ }
193	+ }

app/code/community/MageTracking/TicketSystem/Block/Adminhtml/Ticketsystem/Setting/Tabs.php ADDED Viewed

	@@ -0,0 +1,46 @@


1	+ <?php
2	+ /**
3	+ * Sofhere SofTicket Magento Component
4	+ *
5	+ * NOTICE OF LICENSE
6	+ *
7	+ * This source file is subject to the GNU (3.0)
8	+ * that is bundled with this package in the file LICENSE.txt.
9	+ * It is also available through the world-wide-web at this URL:
10	+ * http://opensource.org/licenses/gpl-3.0.html
11	+ * If you did not receive a copy of the license and are unable to
12	+ * obtain it through the world-wide-web, please send an email
13	+ * to license@sofhere.com so we can send you a copy immediately.
14	+ *
15	+ * @category design_default
16	+ * @author sofhere.com
17	+ * @package Sofhere_SofTicket
18	+ * @copyright Copyright (c) 2008-2009 Sofhere IT Solutions.(http://www.sofhere.com)
19	+ * @version 0.5 beta
20	+ * @license http://opensource.org/licenses/gpl-3.0.html GNU GENERAL PUBLIC LICENSE (GNU 3.0)
21	+ */
22	+
23	+
24	+ class MageTracking_TicketSystem_Block_Adminhtml_Ticketsystem_Setting_Tabs extends Mage_Adminhtml_Block_Widget_Tabs
25	+ {
26	+
27	+ public function __construct()
28	+ {
29	+ $this->setId('ticketsystem_tabs');
30	+ $this->setDestElementId('edit_form');
31	+ $this->setTitle(Mage::helper('ticketsystem')->__('Settings'));
32	+ parent::__construct();
33	+
34	+ }
35	+
36	+ protected function _beforeToHtml()
37	+ {
38	+ $this->addTab('form_section', array(
39	+ 'label' => Mage::helper('ticketsystem')->__('Settings'),
40	+ 'title' => Mage::helper('ticketsystem')->__('Settings'),
41	+ 'content' => $this->getLayout()->createBlock('ticketsystem/adminhtml_ticketsystem_setting_tab_form')->toHtml(),
42	+ ));
43	+
44	+ return parent::_beforeToHtml();
45	+ }
46	+ }

app/code/community/MageTracking/TicketSystem/Block/Cat.php ADDED Viewed

	@@ -0,0 +1,39 @@


1	+ <?php
2	+ /**
3	+ * Sofhere SofTicket Magento Component
4	+ *
5	+ * NOTICE OF LICENSE
6	+ *
7	+ * This source file is subject to the GNU (3.0)
8	+ * that is bundled with this package in the file LICENSE.txt.
9	+ * It is also available through the world-wide-web at this URL:
10	+ * http://opensource.org/licenses/gpl-3.0.html
11	+ * If you did not receive a copy of the license and are unable to
12	+ * obtain it through the world-wide-web, please send an email
13	+ * to license@sofhere.com so we can send you a copy immediately.
14	+ *
15	+ * @category design_default
16	+ * @author sofhere.com
17	+ * @package Sofhere_SofTicket
18	+ * @copyright Copyright (c) 2008-2009 Sofhere IT Solutions.(http://www.sofhere.com)
19	+ * @version 0.5 beta
20	+ * @license http://opensource.org/licenses/gpl-3.0.html GNU GENERAL PUBLIC LICENSE (GNU 3.0)
21	+ */
22	+
23	+
24	+ class MageTracking_TicketSystem_Block_Cat extends Mage_Core_Block_Template
25	+ {
26	+ public function _prepareLayout()
27	+ {
28	+ return parent::_prepareLayout();
29	+ }
30	+
31	+ public function getCats()
32	+ {
33	+ if (!$this->hasData('ticketsystem')) {
34	+ $this->setData('ticketsystem', Mage::registry('ticketsystem'));
35	+ }
36	+ return $this->getData('ticketsystem');
37	+
38	+ }
39	+ }

app/code/community/MageTracking/TicketSystem/Block/Ticketsystem.php ADDED Viewed

	@@ -0,0 +1,40 @@


1	+ <?php
2	+ /**
3	+ * Sofhere SofTicket Magento Component
4	+ *
5	+ * NOTICE OF LICENSE
6	+ *
7	+ * This source file is subject to the GNU (3.0)
8	+ * that is bundled with this package in the file LICENSE.txt.
9	+ * It is also available through the world-wide-web at this URL:
10	+ * http://opensource.org/licenses/gpl-3.0.html
11	+ * If you did not receive a copy of the license and are unable to
12	+ * obtain it through the world-wide-web, please send an email
13	+ * to license@sofhere.com so we can send you a copy immediately.
14	+ *
15	+ * @category design_default
16	+ * @author sofhere.com
17	+ * @package Sofhere_SofTicket
18	+ * @copyright Copyright (c) 2008-2009 Sofhere IT Solutions.(http://www.sofhere.com)
19	+ * @version 0.5 beta
20	+ * @license http://opensource.org/licenses/gpl-3.0.html GNU GENERAL PUBLIC LICENSE (GNU 3.0)
21	+ */
22	+
23	+
24	+ class MageTracking_TicketSystem_Block_Ticketsystem extends Mage_Core_Block_Template
25	+ {
26	+ public function _prepareLayout()
27	+ {
28	+ return parent::_prepareLayout();
29	+ }
30	+
31	+ public function getTicketsystem()
32	+ {
33	+ if (!$this->hasData('ticketsystem')) {
34	+ $this->setData('ticketsystem', Mage::registry('ticketsystem'));
35	+ }
36	+ return $this->getData('ticketsystem');
37	+
38	+
39	+ }
40	+ }

app/code/community/MageTracking/TicketSystem/Block/Ticketsystem/Edit.php ADDED Viewed

	@@ -0,0 +1,132 @@


1	+ <?php
2	+ /**
3	+ * Sofhere SofTicket Magento Component
4	+ *
5	+ * NOTICE OF LICENSE
6	+ *
7	+ * This source file is subject to the GNU (3.0)
8	+ * that is bundled with this package in the file LICENSE.txt.
9	+ * It is also available through the world-wide-web at this URL:
10	+ * http://opensource.org/licenses/gpl-3.0.html
11	+ * If you did not receive a copy of the license and are unable to
12	+ * obtain it through the world-wide-web, please send an email
13	+ * to license@sofhere.com so we can send you a copy immediately.
14	+ *
15	+ * @category design_default
16	+ * @author sofhere.com
17	+ * @package Sofhere_SofTicket
18	+ * @copyright Copyright (c) 2008-2009 Sofhere IT Solutions.(http://www.sofhere.com)
19	+ * @version 0.5 beta
20	+ * @license http://opensource.org/licenses/gpl-3.0.html GNU GENERAL PUBLIC LICENSE (GNU 3.0)
21	+ */
22	+
23	+
24	+ class MageTracking_TicketSystem_Block_Ticketsystem_Edit extends Mage_Core_Block_Template
25	+ {
26	+
27	+ protected function _prepareLayout()
28	+ {
29	+ return parent::_prepareLayout();
30	+ }
31	+
32	+ public function getName(){
33	+ $session = Mage::getSingleton('customer/session');
34	+ if ($session){
35	+ $customerId= $session->getCustomerId();
36	+ if ($customerId>0){
37	+ $customer = Mage::getModel('customer/customer')->load($customerId);
38	+ return $customer->getName();
39	+ }
40	+ }
41	+ return '';
42	+ }
43	+
44	+ public function getEmail(){
45	+ $session = Mage::getSingleton('customer/session');
46	+ if ($session){
47	+ $customerId= $session->getCustomerId();
48	+ if ($customerId>0){
49	+ $customer = Mage::getModel('customer/customer')->load($customerId);
50	+ return $customer->getEmail();
51	+ }
52	+ }
53	+ return '';
54	+ }
55	+
56	+ public function getTicket($id){
57	+ if ($id>0)
58	+ return Mage::helper('ticketsystem')->getTicket($id);
59	+ }
60	+
61	+ public function getDepartments(){
62	+ return Mage::helper('ticketsystem')->getAllCategories(false);
63	+ }
64	+
65	+
66	+ public function getDepartment($id){
67	+ return Mage::helper('ticketsystem')->getCategory($id);
68	+ }
69	+
70	+ public function getMessage($ticketId){
71	+
72	+ //$reps=Mage::helper('ticketsystem')->getAllRepresantatives(true);
73	+ $answers='';
74	+ $model_ans = Mage::getModel('ticketsystem/answers');
75	+ foreach ($model_ans->getCollection()->addFieldToFilter('ticket',$ticketId)->load() as $item){
76	+ $message=$item->getData('message');
77	+ //$rep=$item->getData('rep');
78	+ $timestamp=$item->getData('timestamp');
79	+ $represantative='';
80	+ $answers .='('.$timestamp.') '.$message."<br>";
81	+ }
82	+ $model_msg = Mage::getModel('ticketsystem/messages')->load($ticketId, 'ticket');
83	+ $message = $model_msg->getMessage();
84	+ $timestamp= $model_msg->getTimestamp();
85	+
86	+ $message ='('.$timestamp.') '.$message."<br>";
87	+
88	+ if ($answers)
89	+ $message = $message."<br>".$answers;
90	+ // **********************************************
91	+
92	+
93	+ if ($message)
94	+ return $message;
95	+ return '';
96	+ }
97	+
98	+ public function getPriorities(){
99	+ return Mage::helper('ticketsystem')->getPriorities();
100	+ }
101	+
102	+ public function getPriority($priority){
103	+ $priorites= Mage::helper('ticketsystem')->getPriorities();
104	+ return $priorites[$priority];
105	+ }
106	+
107	+ public function getTitle($id)
108	+ {
109	+ if ($title = $this->getData('title')) {
110	+ return $title;
111	+ }
112	+ if ($id)
113	+ return Mage::helper('ticketsystem')->__('Edit Ticket');
114	+ return Mage::helper('ticketsystem')->__('Add Ticket');
115	+ }
116	+
117	+ public function getBackUrl()
118	+ {
119	+ if ($this->getData('back_url')) {
120	+ return $this->getData('back_url');
121	+ }
122	+ return $this->getUrl('ticketsystem/');
123	+ }
124	+
125	+ public function getSaveUrl($id)
126	+ {
127	+ if($id>0)
128	+ return Mage::getUrl('ticketsystem/index/editPost', array('_secure'=>true, 'id'=>$id));
129	+ return Mage::getUrl('ticketsystem/index/addPost', array('_secure'=>true));
130	+ }
131	+
132	+ }

app/code/community/MageTracking/TicketSystem/Block/Ticketsystem/Navigation.php ADDED Viewed

	@@ -0,0 +1,9 @@


1	+ <?php
2	+
3	+
4	+
5	+ class MageTracking_TicketSystem_Block_Ticketsystem_Navigation extends Mage_Customer_Block_Account_Navigation
6	+ {
7	+
8	+
9	+ }

app/code/community/MageTracking/TicketSystem/Block/Ticketsystem/View.php ADDED Viewed

	@@ -0,0 +1,54 @@


1	+ <?php
2	+ /**
3	+ * Sofhere SofTicket Magento Component
4	+ *
5	+ * NOTICE OF LICENSE
6	+ *
7	+ * This source file is subject to the GNU (3.0)
8	+ * that is bundled with this package in the file LICENSE.txt.
9	+ * It is also available through the world-wide-web at this URL:
10	+ * http://opensource.org/licenses/gpl-3.0.html
11	+ * If you did not receive a copy of the license and are unable to
12	+ * obtain it through the world-wide-web, please send an email
13	+ * to license@sofhere.com so we can send you a copy immediately.
14	+ *
15	+ * @category design_default
16	+ * @author sofhere.com
17	+ * @package Sofhere_SofTicket
18	+ * @copyright Copyright (c) 2008-2009 Sofhere IT Solutions.(http://www.sofhere.com)
19	+ * @version 0.5 beta
20	+ * @license http://opensource.org/licenses/gpl-3.0.html GNU GENERAL PUBLIC LICENSE (GNU 3.0)
21	+ */
22	+
23	+
24	+ class MageTracking_TicketSystem_Block_Ticketsystem_View extends Mage_Core_Block_Template
25	+ {
26	+ protected function _prepareLayout(){
27	+ $this->getLayout()->getBlock('head')->setTitle(Mage::helper('ticketsystem')->__('Ticket'));
28	+ return parent::_prepareLayout();
29	+ }
30	+
31	+ public function getTickets(){
32	+ return Mage::registry('ticketsystem_all');
33	+ }
34	+
35	+ public function getDepartments(){
36	+ return Mage::helper('ticketsystem')->getAllCategories(false);
37	+ }
38	+
39	+ public function getDepartment($id){
40	+ return Mage::helper('ticketsystem')->getCategory($id);
41	+ }
42	+
43	+ public function getPriority($priority){
44	+ $priorites= Mage::helper('ticketsystem')->getPriorities();
45	+ return $priorites[$priority];
46	+ }
47	+
48	+ public function getStatus($status){
49	+ $statuses = Mage::getSingleton('ticketsystem/status')->getOptionArray();
50	+ return $statuses[$status];
51	+ }
52	+
53	+
54	+ }

app/code/community/MageTracking/TicketSystem/Helper/Data.php ADDED Viewed

	@@ -0,0 +1,102 @@


1	+ <?php
2	+
3	+ /**
4	+ * Sofhere SofTicket Magento Component
5	+ *
6	+ * NOTICE OF LICENSE
7	+ *
8	+ * This source file is subject to the GNU (3.0)
9	+ * that is bundled with this package in the file LICENSE.txt.
10	+ * It is also available through the world-wide-web at this URL:
11	+ * http://opensource.org/licenses/gpl-3.0.html
12	+ * If you did not receive a copy of the license and are unable to
13	+ * obtain it through the world-wide-web, please send an email
14	+ * to license@sofhere.com so we can send you a copy immediately.
15	+ *
16	+ * @category design_default
17	+ * @author sofhere.com
18	+ * @package Sofhere_SofTicket
19	+ * @copyright Copyright (c) 2008-2009 Sofhere IT Solutions.(http://www.sofhere.com)
20	+ * @version beta
21	+ * @license http://opensource.org/licenses/gpl-3.0.html GNU GENERAL PUBLIC LICENSE (GNU 3.0)
22	+ */
23	+
24	+
25	+ class MageTracking_TicketSystem_Helper_Data extends Mage_Core_Helper_Abstract
26	+ {
27	+
28	+ public function getPriorities(){
29	+ return array(1=>$this->__('Low'), 2=>$this->__('Medium'), 3=>$this->__('High'));
30	+ }
31	+
32	+ public function isAdmin(){
33	+ $user=Mage::getSingleton('admin/session')->getUser();
34	+ $userId=$user->getUserId();
35	+ $roleId = implode('', $user->getRoles());
36	+ $roleName = Mage::getModel('admin/roles')->load($roleId)->getRoleName();
37	+ if ($roleName == 'Administrators')
38	+ return true;
39	+ return false;
40	+ }
41	+
42	+ public function getMailDBSettings(){
43	+ $array = array();
44	+ $model = Mage::getModel('ticketsystem/mail');
45	+ if ($model){
46	+ foreach($model->getCollection()->load() as $_item) {
47	+ $key=$_item->getData('key');
48	+ $value=$_item->getData('value');
49	+ $array[$key]= $value;
50	+ }
51	+ }
52	+ return $array;
53	+ }
54	+
55	+
56	+ public function getAllCategories($admin=true){
57	+
58	+ $model_cats = Mage::getModel('ticketsystem/cats');
59	+ $cats = array();
60	+ foreach ($model_cats->getCollection()->load() as $item){
61	+ $hidden=$item->getData('hidden');
62	+ if (! ($admin ==false && $hidden =='1')){
63	+ $key=$item->getData('ID');
64	+ $cats[$key]= $item;
65	+ }
66	+ }
67	+ return $cats;
68	+ }
69	+
70	+ public function getCategory($catID){
71	+ $cats=$this->getAllCategories();
72	+ if ($catID >0 && $cats[$catID])
73	+ return $cats[$catID]->getName();
74	+ }
75	+
76	+ public function getMessage($id){
77	+ $model = Mage::getModel('ticketsystem/messages');
78	+ if ($id >0 && $model)
79	+ return $model->load($id);
80	+ }
81	+
82	+ public function getTicket($id){
83	+ if ($id>0){
84	+ $softicketModel = Mage::getModel('ticketsystem/ticketsystem')->load($id);
85	+ return $softicketModel;
86	+ }
87	+ }
88	+
89	+ public function getTicketID() {
90	+ do {
91	+ mt_srand((double)microtime() *1000000);
92	+ $min = 100000;
93	+ $max = 999999;
94	+ $id = mt_rand($min, $max);
95	+ }while ($this->validID($id));
96	+ return $id;
97	+ }
98	+ function validID($id) {
99	+ $model= Mage::getModel('ticketsystem/ticketsystem');
100	+ return $model->load($id)->getData('ID');
101	+ }
102	+ }

app/code/community/MageTracking/TicketSystem/Helper/Mail.php ADDED Viewed

	@@ -0,0 +1,159 @@


1	+ <?php
2	+
3	+ /**
4	+ * Sofhere SofTicket Magento Component
5	+ *
6	+ * NOTICE OF LICENSE
7	+ *
8	+ * This source file is subject to the GNU (3.0)
9	+ * that is bundled with this package in the file LICENSE.txt.
10	+ * It is also available through the world-wide-web at this URL:
11	+ * http://opensource.org/licenses/gpl-3.0.html
12	+ * If you did not receive a copy of the license and are unable to
13	+ * obtain it through the world-wide-web, please send an email
14	+ * to license@sofhere.com so we can send you a copy immediately.
15	+ *
16	+ * @category design_default
17	+ * @author sofhere.com
18	+ * @package Sofhere_SofTicket
19	+ * @copyright Copyright (c) 2008-2009 Sofhere IT Solutions.(http://www.sofhere.com)
20	+ * @version 1.0
21	+ * @license http://opensource.org/licenses/gpl-3.0.html GNU GENERAL PUBLIC LICENSE (GNU 3.0)
22	+ */
23	+
24	+
25	+ require 'TicketFunctions.php';
26	+
27	+ class Mail{
28	+
29	+
30	+ public function sendEmail($id, $subject, $name, $email, $cat, $pri, $message = '', $mailsubject, $mailmsg , $signature, $answer = false){
31	+
32	+ $db_settings=Mage::helper('ticketsystem')->getMailDBSettings();
33	+ $vars = array();
34	+ $vars['ticket'] = $id;
35	+ $vars['subject'] = $subject;
36	+ if ($answer)
37	+ $vars['answer'] = $message;
38	+ else
39	+ $vars['message'] = $message;
40	+ $vars['name'] = $name;
41	+ $vars['email'] = $email;
42	+ $vars['category'] ='';
43	+ if ($cat && $cat->getData('name'))
44	+ $vars['category'] = $cat->getData('name');
45	+
46	+ // remove tags from the message.
47	+ $mailmsg = addRemoveTag($mailmsg, $db_settings);
48	+
49	+ // add signature to the message.
50	+ if ($signature)
51	+ $mailmsg = addSig($signature, $mailmsg, $db_settings);
52	+ else
53	+ $mailmsg = addSig('', $mailmsg, $db_settings);
54	+
55	+ // replace keyword with real values from db.
56	+ $mailsubject = keywords($mailsubject, $vars, $db_settings);
57	+ $text = keywords($mailmsg, $vars, $db_settings);
58	+
59	+ if ($html = getHTML($mailmsg, $vars, 'email-example.html', $db_settings)) {
60	+ $body = array();
61	+ $body['text'] = $text;
62	+ $body['html'] = $html;
63	+ } else {
64	+ $body = $text;
65	+ }
66	+
67	+ if ($db_settings['ticket_response']) {
68	+ $from='';
69	+ if ($cat && $cat->getData('name') && $cat->getData('email'))
70	+ $from = '"' . $cat->getData('name') . '" <' . $cat->getData('email') . '>';
71	+ send_mail($email, $mailsubject, $body, $from, $pri, $db_settings);
72	+ }
73	+ }
74	+
75	+
76	+ function emailAlert($tid, $msgid = false, $subject = false, $message = false) { //alerts the alert_user (in mail) and cat reps
77	+
78	+ $db_settings=Mage::helper('ticketsystem')->getMailDBSettings();
79	+
80	+ $tid = preg_replace('/\D+/', '', $tid); //sanitise
81	+ $msgid = preg_replace('/\D+/', '', $msgid); //sanitise
82	+ if (empty($tid)) {
83	+ return;
84	+ }
85	+ $t = Mage::getModel('ticketsystem/ticketsystem')->load($tid);
86	+ $cat =Mage::getModel('ticketsystem/cats')->load($t->getData('cat'));
87	+
88	+ $m = Mage::getModel('ticketsystem/messages')->load($msgid);
89	+ $from = $db_settings['alert_email'];
90	+ $alert_subj = $db_settings['alert_subj'];
91	+ $repl_meth = $cat->getData('reply_method');
92	+ $alert_msg = $db_settings['alert_msg'];
93	+ /*if ($repl_meth['reply_method'] != 'url') {
94	+ $alert_msg.= '<br>Client Request:' . $m->getData('message');
95	+ }*/
96	+ $vars = array();
97	+ $vars['ticket'] = $t->getData('ID');
98	+ $vars['subject'] = $subject ? $subject : htmlspecialchars_decode($t->getData('subject'));
99	+ $vars['category'] = $cat->getData('name');
100	+ $vars['cat_name'] = $cat->getData('name');
101	+ $vars['name'] = $t->getData('name');
102	+ $vars['email'] = $t->getData('email');
103	+ $vars['status'] = $t->getData('status');
104	+ $vars['datetime'] = (empty($m)) ? '' : format_time('r', $m->getData('timestamp'));
105	+ $vars['message'] = $message ? $message : htmlspecialchars_decode($m->getData('message'));
106	+ $alert_subj = keywords($alert_subj, $vars, $db_settings);
107	+ $text = keywords($alert_msg, $vars, $db_settings);
108	+
109	+ if ($html = getHTML($alert_msg, $vars, 'email-example.html', $db_settings)) {
110	+ $body = array();
111	+ $body['text'] = $text;
112	+ $body['html'] = $html;
113	+ } else {
114	+ $body = $text;
115	+ }
116	+ foreach($this->getEmails($t->getData('cat')) as $to) {
117	+ if (!empty($to)) {
118	+ send_mail($to, $alert_subj, $body, $from, $t->getData('priority'), $db_settings);
119	+ }
120	+ }
121	+ }
122	+
123	+
124	+ function getEmails($catid) {
125	+ $db_settings=Mage::helper('ticketsystem')->getMailDBSettings();
126	+ $cat_reps = array();
127	+ $reps = Mage::getModel('ticketsystem/reps')->getCollection();
128	+ foreach($reps as $rep) {
129	+ $user_group =Mage::getModel('ticketsystem/groups')->load($rep->getData('user_group'));
130	+ if ($user_group){
131	+ $cat_access = explode(':', $user_group->getData('cat_access'));
132	+ if (in_array($catid, $cat_access) \|\| in_array('all', $cat_access)) {
133	+ $cat_reps[] = $rep;
134	+ }
135	+ }
136	+ }
137	+ $emails = array();
138	+ if (!empty($db_settings['alert_user'])) {
139	+ $emails = explode(';', $db_settings['alert_user']);
140	+ }
141	+ foreach($cat_reps as $cat_rep) {
142	+ $add_email = 1;
143	+ if (substr($rep->getData('password'), 0, 8) === 'LOCKED') {
144	+ $add_email = 0;
145	+ }
146	+ if (in_array($cat_rep->getData('email'), $emails)) {
147	+ $add_email = 0;
148	+ }
149	+ if ($add_email) {
150	+ $emails[] = $cat_rep->getData('email');
151	+ }
152	+ }
153	+ $emails = array_unique($emails);
154	+ return $emails;
155	+ }
156	+
157	+
158	+ }
159	+ ?>

app/code/community/MageTracking/TicketSystem/Helper/Mail_data.php ADDED Viewed

	@@ -0,0 +1,150 @@


1	+ <?php
2	+
3	+ /**
4	+ * Sofhere SofTicket Magento Component
5	+ *
6	+ * NOTICE OF LICENSE
7	+ *
8	+ * This source file is subject to the GNU (3.0)
9	+ * that is bundled with this package in the file LICENSE.txt.
10	+ * It is also available through the world-wide-web at this URL:
11	+ * http://opensource.org/licenses/gpl-3.0.html
12	+ * If you did not receive a copy of the license and are unable to
13	+ * obtain it through the world-wide-web, please send an email
14	+ * to license@sofhere.com so we can send you a copy immediately.
15	+ *
16	+ * @category design_default
17	+ * @author sofhere.com
18	+ * @package Sofhere_SofTicket
19	+ * @copyright Copyright (c) 2008-2009 Sofhere IT Solutions.(http://www.sofhere.com)
20	+ * @version 1.0
21	+ * @license http://opensource.org/licenses/gpl-3.0.html GNU GENERAL PUBLIC LICENSE (GNU 3.0)
22	+ */
23	+
24	+
25	+ require 'TicketFunctions.php';
26	+
27	+ class Mail_data{
28	+
29	+
30	+ public function sendEmail($id, $subject, $name, $email, $cat, $pri, $message = '', $mailsubject, $mailmsg , $signature, $answer = false){
31	+
32	+ $db_settings=Mage::helper('ticketsystem')->getMailDBSettings();//print_r($db_settings);die();
33	+ $vars = array();
34	+ $vars['ticket'] = $id;
35	+ $vars['subject'] = $subject;
36	+ if ($answer)
37	+ $vars['answer'] = $message;
38	+ else
39	+ $vars['message'] = $message;
40	+ $vars['name'] = $name;
41	+ $vars['email'] = $email;
42	+ $vars['category'] ='';
43	+ if ($cat && $cat->getData('name'))
44	+ $vars['category'] = $cat->getData('name');
45	+
46	+ // remove tags from the message.
47	+ $mailmsg = addRemoveTag($mailmsg, $db_settings);
48	+
49	+ // add signature to the message.
50	+ if ($signature)
51	+ $mailmsg = addSig($signature, $mailmsg, $db_settings);
52	+ else
53	+ $mailmsg = addSig('', $mailmsg, $db_settings);
54	+
55	+ // replace keyword with real values from db.
56	+ $mailsubject = keywords($mailsubject, $vars, $db_settings);
57	+ $text = keywords($mailmsg, $vars, $db_settings);
58	+
59	+ if ($html = getHTML($mailmsg, $vars, 'email-example.html', $db_settings)) {
60	+ $body = array();
61	+ $body['text'] = $text;
62	+ $body['html'] = $html;
63	+ } else {
64	+ $body = $text;
65	+ }
66	+
67	+ if ($db_settings['ticket_response']) {
68	+ $from='';
69	+ if ($cat && $cat->getData('name') && $cat->getData('email'))
70	+ $from = '"' . $cat->getData('name') . '" <' . $cat->getData('email') . '>';
71	+ send_mail($email, $mailsubject, $body, $from, $pri, $db_settings);
72	+ }
73	+ }
74	+
75	+
76	+ function emailAlert($tid, $msgid = false, $subject = false, $message = false) { //alerts the alert_user (in mail) and cat reps
77	+
78	+ $db_settings=Mage::helper('ticketsystem')->getMailDBSettings();
79	+
80	+ $tid = preg_replace('/\D+/', '', $tid); //sanitise
81	+ $msgid = preg_replace('/\D+/', '', $msgid); //sanitise
82	+ if (empty($tid)) {
83	+ return;
84	+ }
85	+ $t = Mage::getModel('ticketsystem/ticketsystem')->load($tid);
86	+ $cat =Mage::getModel('ticketsystem/cats')->load($t->getData('cat'));
87	+
88	+ $m = Mage::getModel('ticketsystem/messages')->load($msgid);
89	+ $from = $db_settings['alert_email'];
90	+ $alert_subj = $db_settings['alert_subj'];
91	+ $repl_meth = $cat->getData('reply_method');
92	+ $alert_msg = $db_settings['alert_msg'];
93	+ /*if ($repl_meth['reply_method'] != 'url') {
94	+ $alert_msg.= '<br>Client Request:' . $m->getData('message');
95	+ }*/
96	+ $vars = array();
97	+ $vars['ticket'] = $t->getData('ID');
98	+ $vars['subject'] = $subject ? $subject : htmlspecialchars_decode($t->getData('subject'));
99	+ $vars['category'] = $cat->getData('name');
100	+ $vars['cat_name'] = $cat->getData('name');
101	+ $vars['name'] = $t->getData('name');
102	+ $vars['email'] = $t->getData('email');
103	+ $vars['status'] = $t->getData('status');
104	+ $vars['datetime'] = (empty($m)) ? '' : format_time('r', $m->getData('timestamp'));
105	+ $vars['message'] = $message ? $message : htmlspecialchars_decode($m->getData('message'));
106	+ $alert_subj = keywords($alert_subj, $vars, $db_settings);
107	+ $text = keywords($alert_msg, $vars, $db_settings);
108	+
109	+ if ($html = getHTML($alert_msg, $vars, 'email-example.html', $db_settings)) {
110	+ $body = array();
111	+ $body['text'] = $text;
112	+ $body['html'] = $html;
113	+ } else {
114	+ $body = $text;
115	+ }
116	+ foreach($this->getEmails($t->getData('cat')) as $to) {
117	+ if (!empty($to)) {
118	+ send_mail($to, $alert_subj, $body, $from, $t->getData('priority'), $db_settings);
119	+ }
120	+ }
121	+ }
122	+
123	+
124	+ function getEmails($catid) {
125	+ $db_settings=Mage::helper('ticketsystem')->getMailDBSettings();
126	+ $cat_reps = array();
127	+
128	+ $emails = array();
129	+ if (!empty($db_settings['alert_user'])) {
130	+ $emails = explode(';', $db_settings['alert_user']);
131	+ }
132	+ foreach($cat_reps as $cat_rep) {
133	+ $add_email = 1;
134	+ if (substr($rep->getData('password'), 0, 8) === 'LOCKED') {
135	+ $add_email = 0;
136	+ }
137	+ if (in_array($cat_rep->getData('email'), $emails)) {
138	+ $add_email = 0;
139	+ }
140	+ if ($add_email) {
141	+ $emails[] = $cat_rep->getData('email');
142	+ }
143	+ }
144	+ $emails = array_unique($emails);
145	+ return $emails;
146	+ }
147	+
148	+
149	+ }
150	+ ?>

app/code/community/MageTracking/TicketSystem/Helper/Phpmailer.php ADDED Viewed

	@@ -0,0 +1,1897 @@


1	+ <?php
2	+ /*~ class.phpmailer.php
3	+ .---------------------------------------------------------------------------.
4	+ \| Software: PHPMailer - PHP email class \|
5	+ \| Version: 2.2.1 \|
6	+ \| Contact: via sourceforge.net support pages (also www.codeworxtech.com) \|
7	+ \| Info: http://phpmailer.sourceforge.net \|
8	+ \| Support: http://sourceforge.net/projects/phpmailer/ \|
9	+ \| ------------------------------------------------------------------------- \|
10	+ \| Author: Andy Prevost (project admininistrator) \|
11	+ \| Author: Brent R. Matzelle (original founder) \|
12	+ \| Copyright (c) 2004-2007, Andy Prevost. All Rights Reserved. \|
13	+ \| Copyright (c) 2001-2003, Brent R. Matzelle \|
14	+ \| ------------------------------------------------------------------------- \|
15	+ \| License: Distributed under the Lesser General Public License (LGPL) \|
16	+ \| http://www.gnu.org/copyleft/lesser.html \|
17	+ \| This program is distributed in the hope that it will be useful - WITHOUT \|
18	+ \| ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or \|
19	+ \| FITNESS FOR A PARTICULAR PURPOSE. \|
20	+ \| ------------------------------------------------------------------------- \|
21	+ \| We offer a number of paid services (www.codeworxtech.com): \|
22	+ \| - Web Hosting on highly optimized fast and secure servers \|
23	+ \| - Technology Consulting \|
24	+ \| - Oursourcing (highly qualified programmers and graphic designers) \|
25	+ '---------------------------------------------------------------------------'
26	+
27	+ /**
28	+ * PHPMailer - PHP email transport class
29	+ * NOTE: Designed for use with PHP version 5 and up
30	+ * @package PHPMailer
31	+ * @author Andy Prevost
32	+ * @copyright 2004 - 2008 Andy Prevost
33	+ */
34	+
35	+ class PHPMailer {
36	+
37	+ /////////////////////////////////////////////////
38	+ // PROPERTIES, PUBLIC
39	+ /////////////////////////////////////////////////
40	+
41	+ /**
42	+ * Email priority (1 = High, 3 = Normal, 5 = low).
43	+ * @var int
44	+ */
45	+ public $Priority = 3;
46	+
47	+ /**
48	+ * Sets the CharSet of the message.
49	+ * @var string
50	+ */
51	+ public $CharSet = 'iso-8859-1';
52	+
53	+ /**
54	+ * Sets the Content-type of the message.
55	+ * @var string
56	+ */
57	+ public $ContentType = 'text/plain';
58	+
59	+ /**
60	+ * Sets the Encoding of the message. Options for this are "8bit",
61	+ * "7bit", "binary", "base64", and "quoted-printable".
62	+ * @var string
63	+ */
64	+ public $Encoding = '8bit';
65	+
66	+ /**
67	+ * Holds the most recent mailer error message.
68	+ * @var string
69	+ */
70	+ public $ErrorInfo = '';
71	+
72	+ /**
73	+ * Sets the From email address for the message.
74	+ * @var string
75	+ */
76	+ public $From = 'root@localhost';
77	+
78	+ /**
79	+ * Sets the From name of the message.
80	+ * @var string
81	+ */
82	+ public $FromName = 'Root User';
83	+
84	+ /**
85	+ * Sets the Sender email (Return-Path) of the message. If not empty,
86	+ * will be sent via -f to sendmail or as 'MAIL FROM' in smtp mode.
87	+ * @var string
88	+ */
89	+ public $Sender = '';
90	+
91	+ /**
92	+ * Sets the Subject of the message.
93	+ * @var string
94	+ */
95	+ public $Subject = '';
96	+
97	+ /**
98	+ * Sets the Body of the message. This can be either an HTML or text body.
99	+ * If HTML then run IsHTML(true).
100	+ * @var string
101	+ */
102	+ public $Body = '';
103	+
104	+ /**
105	+ * Sets the text-only body of the message. This automatically sets the
106	+ * email to multipart/alternative. This body can be read by mail
107	+ * clients that do not have HTML email capability such as mutt. Clients
108	+ * that can read HTML will view the normal Body.
109	+ * @var string
110	+ */
111	+ public $AltBody = '';
112	+
113	+ /**
114	+ * Sets word wrapping on the body of the message to a given number of
115	+ * characters.
116	+ * @var int
117	+ */
118	+ public $WordWrap = 0;
119	+
120	+ /**
121	+ * Method to send mail: ("mail", "sendmail", or "smtp").
122	+ * @var string
123	+ */
124	+ public $Mailer = 'mail';
125	+
126	+ /**
127	+ * Sets the path of the sendmail program.
128	+ * @var string
129	+ */
130	+ public $Sendmail = '/usr/sbin/sendmail';
131	+
132	+ /**
133	+ * Path to PHPMailer plugins. This is now only useful if the SMTP class
134	+ * is in a different directory than the PHP include path.
135	+ * @var string
136	+ */
137	+ public $PluginDir = '';
138	+
139	+ /**
140	+ * Holds PHPMailer version.
141	+ * @var string
142	+ */
143	+ public $Version = "2.2";
144	+
145	+ /**
146	+ * Sets the email address that a reading confirmation will be sent.
147	+ * @var string
148	+ */
149	+ public $ConfirmReadingTo = '';
150	+
151	+ /**
152	+ * Sets the hostname to use in Message-Id and Received headers
153	+ * and as default HELO string. If empty, the value returned
154	+ * by SERVER_NAME is used or 'localhost.localdomain'.
155	+ * @var string
156	+ */
157	+ public $Hostname = '';
158	+
159	+ /**
160	+ * Sets the message ID to be used in the Message-Id header.
161	+ * If empty, a unique id will be generated.
162	+ * @var string
163	+ */
164	+ public $MessageID = '';
165	+
166	+ /////////////////////////////////////////////////
167	+ // PROPERTIES FOR SMTP
168	+ /////////////////////////////////////////////////
169	+
170	+ /**
171	+ * Sets the SMTP hosts. All hosts must be separated by a
172	+ * semicolon. You can also specify a different port
173	+ * for each host by using this format: [hostname:port]
174	+ * (e.g. "smtp1.example.com:25;smtp2.example.com").
175	+ * Hosts will be tried in order.
176	+ * @var string
177	+ */
178	+ public $Host = 'localhost';
179	+
180	+ /**
181	+ * Sets the default SMTP server port.
182	+ * @var int
183	+ */
184	+ public $Port = 25;
185	+
186	+ /**
187	+ * Sets the SMTP HELO of the message (Default is $Hostname).
188	+ * @var string
189	+ */
190	+ public $Helo = '';
191	+
192	+ /**
193	+ * Sets connection prefix.
194	+ * Options are "", "ssl" or "tls"
195	+ * @var string
196	+ */
197	+ public $SMTPSecure = "";
198	+
199	+ /**
200	+ * Sets SMTP authentication. Utilizes the Username and Password variables.
201	+ * @var bool
202	+ */
203	+ public $SMTPAuth = false;
204	+
205	+ /**
206	+ * Sets SMTP username.
207	+ * @var string
208	+ */
209	+ public $Username = '';
210	+
211	+ /**
212	+ * Sets SMTP password.
213	+ * @var string
214	+ */
215	+ public $Password = '';
216	+
217	+ /**
218	+ * Sets the SMTP server timeout in seconds. This function will not
219	+ * work with the win32 version.
220	+ * @var int
221	+ */
222	+ public $Timeout = 10;
223	+
224	+ /**
225	+ * Sets SMTP class debugging on or off.
226	+ * @var bool
227	+ */
228	+ public $SMTPDebug = false;
229	+
230	+ /**
231	+ * Prevents the SMTP connection from being closed after each mail
232	+ * sending. If this is set to true then to close the connection
233	+ * requires an explicit call to SmtpClose().
234	+ * @var bool
235	+ */
236	+ public $SMTPKeepAlive = false;
237	+
238	+ /**
239	+ * Provides the ability to have the TO field process individual
240	+ * emails, instead of sending to entire TO addresses
241	+ * @var bool
242	+ */
243	+ public $SingleTo = false;
244	+
245	+ /////////////////////////////////////////////////
246	+ // PROPERTIES, PRIVATE
247	+ /////////////////////////////////////////////////
248	+
249	+ private $smtp = NULL;
250	+ private $to = array();
251	+ private $cc = array();
252	+ private $bcc = array();
253	+ private $ReplyTo = array();
254	+ private $attachment = array();
255	+ private $CustomHeader = array();
256	+ private $message_type = '';
257	+ private $boundary = array();
258	+ private $language = array();
259	+ private $error_count = 0;
260	+ private $LE = "\n";
261	+ private $sign_cert_file = "";
262	+ private $sign_key_file = "";
263	+ private $sign_key_pass = "";
264	+
265	+ /////////////////////////////////////////////////
266	+ // METHODS, VARIABLES
267	+ /////////////////////////////////////////////////
268	+
269	+ /**
270	+ * Sets message type to HTML.
271	+ * @param bool $bool
272	+ * @return void
273	+ */
274	+ public function IsHTML($bool) {
275	+ if($bool == true) {
276	+ $this->ContentType = 'text/html';
277	+ } else {
278	+ $this->ContentType = 'text/plain';
279	+ }
280	+ }
281	+
282	+ /**
283	+ * Sets Mailer to send message using SMTP.
284	+ * @return void
285	+ */
286	+ public function IsSMTP() {echo "1";die();
287	+ $this->Mailer = 'smtp';
288	+ }
289	+
290	+ /**
291	+ * Sets Mailer to send message using PHP mail() function.
292	+ * @return void
293	+ */
294	+ public function IsMail() {//echo "2";die();
295	+ $this->Mailer = 'mail';
296	+ }
297	+
298	+ /**
299	+ * Sets Mailer to send message using the $Sendmail program.
300	+ * @return void
301	+ */
302	+ public function IsSendmail() {echo "3";die();
303	+ $this->Mailer = 'sendmail';
304	+ }
305	+
306	+ /**
307	+ * Sets Mailer to send message using the qmail MTA.
308	+ * @return void
309	+ */
310	+ public function IsQmail() {echo "4";die();
311	+ $this->Sendmail = '/var/qmail/bin/sendmail';
312	+ $this->Mailer = 'sendmail';
313	+ }
314	+
315	+ /////////////////////////////////////////////////
316	+ // METHODS, RECIPIENTS
317	+ /////////////////////////////////////////////////
318	+
319	+ /**
320	+ * Adds a "To" address.
321	+ * @param string $address
322	+ * @param string $name
323	+ * @return void
324	+ */
325	+ public function AddAddress($address, $name = '') {
326	+ $cur = count($this->to);
327	+ $this->to[$cur][0] = trim($address);
328	+ $this->to[$cur][1] = $name;
329	+ }
330	+
331	+ /**
332	+ * Adds a "Cc" address. Note: this function works
333	+ * with the SMTP mailer on win32, not with the "mail"
334	+ * mailer.
335	+ * @param string $address
336	+ * @param string $name
337	+ * @return void
338	+ */
339	+ public function AddCC($address, $name = '') {
340	+ $cur = count($this->cc);
341	+ $this->cc[$cur][0] = trim($address);
342	+ $this->cc[$cur][1] = $name;
343	+ }
344	+
345	+ /**
346	+ * Adds a "Bcc" address. Note: this function works
347	+ * with the SMTP mailer on win32, not with the "mail"
348	+ * mailer.
349	+ * @param string $address
350	+ * @param string $name
351	+ * @return void
352	+ */
353	+ public function AddBCC($address, $name = '') {
354	+ $cur = count($this->bcc);
355	+ $this->bcc[$cur][0] = trim($address);
356	+ $this->bcc[$cur][1] = $name;
357	+ }
358	+
359	+ /**
360	+ * Adds a "Reply-to" address.
361	+ * @param string $address
362	+ * @param string $name
363	+ * @return void
364	+ */
365	+ public function AddReplyTo($address, $name = '') {
366	+ $cur = count($this->ReplyTo);
367	+ $this->ReplyTo[$cur][0] = trim($address);
368	+ $this->ReplyTo[$cur][1] = $name;
369	+ }
370	+
371	+ /////////////////////////////////////////////////
372	+ // METHODS, MAIL SENDING
373	+ /////////////////////////////////////////////////
374	+
375	+ /**
376	+ * Creates message and assigns Mailer. If the message is
377	+ * not sent successfully then it returns false. Use the ErrorInfo
378	+ * variable to view description of the error.
379	+ * @return bool
380	+ */
381	+ public function Send() {
382	+ $header = '';
383	+ $body = '';
384	+ $result = true;
385	+
386	+ if((count($this->to) + count($this->cc) + count($this->bcc)) < 1) {
387	+ $this->SetError($this->Lang('provide_address'));
388	+ return false;
389	+ }
390	+
391	+ /* Set whether the message is multipart/alternative */
392	+ if(!empty($this->AltBody)) {
393	+ $this->ContentType = 'multipart/alternative';
394	+ }
395	+
396	+ $this->error_count = 0; // reset errors
397	+ $this->SetMessageType();
398	+ $header .= $this->CreateHeader();
399	+ $body = $this->CreateBody();
400	+
401	+ if($body == '') {
402	+ return false;
403	+ }
404	+
405	+ /* Choose the mailer */
406	+ switch($this->Mailer) {
407	+ case 'sendmail':
408	+ $result = $this->SendmailSend($header, $body);
409	+ break;
410	+ case 'smtp':
411	+ $result = $this->SmtpSend($header, $body);
412	+ break;
413	+ case 'mail':
414	+ $result = $this->MailSend($header, $body);
415	+ break;
416	+ default:
417	+ $result = $this->MailSend($header, $body);
418	+ break;
419	+ //$this->SetError($this->Mailer . $this->Lang('mailer_not_supported'));
420	+ //$result = false;
421	+ //break;
422	+ }
423	+
424	+ return $result;
425	+ }
426	+
427	+ /**
428	+ * Sends mail using the $Sendmail program.
429	+ * @access public
430	+ * @return bool
431	+ */
432	+ public function SendmailSend($header, $body) {
433	+ if ($this->Sender != '') {
434	+ $sendmail = sprintf("%s -oi -f %s -t", escapeshellcmd($this->Sendmail), escapeshellarg($this->Sender));
435	+ } else {
436	+ $sendmail = sprintf("%s -oi -t", escapeshellcmd($this->Sendmail));
437	+ }
438	+
439	+ if(!@$mail = popen($sendmail, 'w')) {
440	+ $this->SetError($this->Lang('execute') . $this->Sendmail);
441	+ return false;
442	+ }
443	+
444	+ fputs($mail, $header);
445	+ fputs($mail, $body);
446	+
447	+ $result = pclose($mail);
448	+ if (version_compare(phpversion(), '4.2.3') == -1) {
449	+ $result = $result >> 8 & 0xFF;
450	+ }
451	+ if($result != 0) {
452	+ $this->SetError($this->Lang('execute') . $this->Sendmail);
453	+ return false;
454	+ }
455	+
456	+ return true;
457	+ }
458	+
459	+ /**
460	+ * Sends mail using the PHP mail() function.
461	+ * @access public
462	+ * @return bool
463	+ */
464	+ public function MailSend($header, $body) {
465	+
466	+ $to = '';
467	+ for($i = 0; $i < count($this->to); $i++) {
468	+ if($i != 0) { $to .= ', '; }
469	+ $to .= $this->AddrFormat($this->to[$i]);
470	+ }
471	+
472	+ $toArr = split(',', $to);
473	+
474	+ $params = sprintf("-oi -f %s", $this->Sender);
475	+ if ($this->Sender != '' && strlen(ini_get('safe_mode'))< 1) {
476	+ $old_from = ini_get('sendmail_from');
477	+ ini_set('sendmail_from', $this->Sender);
478	+ if ($this->SingleTo === true && count($toArr) > 1) {
479	+ foreach ($toArr as $key => $val) {
480	+ $rt = @mail($val, $this->EncodeHeader($this->SecureHeader($this->Subject)), $body, $header, $params);
481	+ }
482	+ } else {
483	+ $rt = @mail($to, $this->EncodeHeader($this->SecureHeader($this->Subject)), $body, $header, $params);
484	+ }
485	+ } else {
486	+ if ($this->SingleTo === true && count($toArr) > 1) {
487	+ foreach ($toArr as $key => $val) {
488	+ $rt = @mail($val, $this->EncodeHeader($this->SecureHeader($this->Subject)), $body, $header, $params);
489	+ }
490	+ } else {
491	+ $rt = @mail($to, $this->EncodeHeader($this->SecureHeader($this->Subject)), $body, $header);
492	+ }
493	+ }
494	+
495	+ if (isset($old_from)) {
496	+ ini_set('sendmail_from', $old_from);
497	+ }
498	+
499	+ if(!$rt) {
500	+ $this->SetError($this->Lang('instantiate'));
501	+ return false;
502	+ }
503	+
504	+ return true;
505	+ }
506	+
507	+ /**
508	+ * Sends mail via SMTP using PhpSMTP (Author:
509	+ * Chris Ryan). Returns bool. Returns false if there is a
510	+ * bad MAIL FROM, RCPT, or DATA input.
511	+ * @access public
512	+ * @return bool
513	+ */
514	+ public function SmtpSend($header, $body) {echo "here4";die();
515	+ include_once($this->PluginDir . 'Smtp.php');
516	+ $error = '';
517	+ $bad_rcpt = array();
518	+
519	+ if(!$this->SmtpConnect()) {
520	+ return false;
521	+ }
522	+
523	+ $smtp_from = ($this->Sender == '') ? $this->From : $this->Sender;
524	+ if(!$this->smtp->Mail($smtp_from)) {
525	+ $error = $this->Lang('from_failed') . $smtp_from;
526	+ $this->SetError($error);
527	+ $this->smtp->Reset();
528	+ return false;
529	+ }
530	+
531	+ /* Attempt to send attach all recipients */
532	+ for($i = 0; $i < count($this->to); $i++) {
533	+ if(!$this->smtp->Recipient($this->to[$i][0])) {
534	+ $bad_rcpt[] = $this->to[$i][0];
535	+ }
536	+ }
537	+ for($i = 0; $i < count($this->cc); $i++) {
538	+ if(!$this->smtp->Recipient($this->cc[$i][0])) {
539	+ $bad_rcpt[] = $this->cc[$i][0];
540	+ }
541	+ }
542	+ for($i = 0; $i < count($this->bcc); $i++) {
543	+ if(!$this->smtp->Recipient($this->bcc[$i][0])) {
544	+ $bad_rcpt[] = $this->bcc[$i][0];
545	+ }
546	+ }
547	+
548	+ if(count($bad_rcpt) > 0) { // Create error message
549	+ for($i = 0; $i < count($bad_rcpt); $i++) {
550	+ if($i != 0) {
551	+ $error .= ', ';
552	+ }
553	+ $error .= $bad_rcpt[$i];
554	+ }
555	+ $error = $this->Lang('recipients_failed') . $error;
556	+ $this->SetError($error);
557	+ $this->smtp->Reset();
558	+ return false;
559	+ }
560	+
561	+ if(!$this->smtp->Data($header . $body)) {
562	+ $this->SetError($this->Lang('data_not_accepted'));
563	+ $this->smtp->Reset();
564	+ return false;
565	+ }
566	+ if($this->SMTPKeepAlive == true) {
567	+ $this->smtp->Reset();
568	+ } else {
569	+ $this->SmtpClose();
570	+ }
571	+
572	+ return true;
573	+ }
574	+
575	+ /**
576	+ * Initiates a connection to an SMTP server. Returns false if the
577	+ * operation failed.
578	+ * @access public
579	+ * @return bool
580	+ */
581	+ public function SmtpConnect() {echo "here5";die();
582	+ if($this->smtp == NULL) {
583	+ $this->smtp = new SMTP();
584	+ }
585	+
586	+ $this->smtp->do_debug = $this->SMTPDebug;
587	+ $hosts = explode(';', $this->Host);
588	+ $index = 0;
589	+ $connection = ($this->smtp->Connected());
590	+
591	+ /* Retry while there is no connection */
592	+ while($index < count($hosts) && $connection == false) {
593	+ $hostinfo = array();
594	+ if(eregi('^(.+):([0-9]+)$', $hosts[$index], $hostinfo)) {
595	+ $host = $hostinfo[1];
596	+ $port = $hostinfo[2];
597	+ } else {
598	+ $host = $hosts[$index];
599	+ $port = $this->Port;
600	+ }
601	+
602	+ $tls = ($this->SMTPSecure == 'tls');
603	+ $ssl = ($this->SMTPSecure == 'ssl');
604	+
605	+ if($this->smtp->Connect(($ssl ? 'ssl://':'').$host, $port, $this->Timeout)) {
606	+
607	+ $hello = ($this->Helo != '' ? $this->Hello : $this->ServerHostname());
608	+ $this->smtp->Hello($hello);
609	+
610	+ if($tls) {
611	+ if(!$this->smtp->StartTLS()) {
612	+ $this->SetError($this->Lang("tls"));
613	+ $this->smtp->Reset();
614	+ $connection = false;
615	+ }
616	+
617	+ //We must resend HELLO after tls negociation
618	+ $this->smtp->Hello($hello);
619	+ }
620	+
621	+ $connection = true;
622	+ if($this->SMTPAuth) {
623	+ if(!$this->smtp->Authenticate($this->Username, $this->Password)) {
624	+ $this->SetError($this->Lang('authenticate'));
625	+ $this->smtp->Reset();
626	+ $connection = false;
627	+ }
628	+ }
629	+ }
630	+ $index++;
631	+ }
632	+ if(!$connection) {
633	+ $this->SetError($this->Lang('connect_host'));
634	+ }
635	+
636	+ return $connection;
637	+ }
638	+
639	+ /**
640	+ * Closes the active SMTP session if one exists.
641	+ * @return void
642	+ */
643	+ public function SmtpClose() {
644	+ if($this->smtp != NULL) {
645	+ if($this->smtp->Connected()) {
646	+ $this->smtp->Quit();
647	+ $this->smtp->Close();
648	+ }
649	+ }
650	+ }
651	+
652	+ /**
653	+ * Sets the language for all class error messages. Returns false
654	+ * if it cannot load the language file. The default language type
655	+ * is English.
656	+ * @param string $lang_type Type of language (e.g. Portuguese: "br")
657	+ * @param string $lang_path Path to the language file directory
658	+ * @access public
659	+ * @return bool
660	+ */
661	+ function SetLanguage($lang_type = 'en', $lang_path = 'language/') {
662	+ if( !(@include $lang_path.'phpmailer.lang-'.$lang_type.'.php') ) {
663	+ $this->SetError('Could not load language file');
664	+ return false;
665	+ }
666	+ $this->language = $PHPMAILER_LANG;
667	+ return true;
668	+ }
669	+
670	+ /////////////////////////////////////////////////
671	+ // METHODS, MESSAGE CREATION
672	+ /////////////////////////////////////////////////
673	+
674	+ /**
675	+ * Creates recipient headers.
676	+ * @access public
677	+ * @return string
678	+ */
679	+ public function AddrAppend($type, $addr) {
680	+ $addr_str = $type . ': ';
681	+ $addr_str .= $this->AddrFormat($addr[0]);
682	+ if(count($addr) > 1) {
683	+ for($i = 1; $i < count($addr); $i++) {
684	+ $addr_str .= ', ' . $this->AddrFormat($addr[$i]);
685	+ }
686	+ }
687	+ $addr_str .= $this->LE;
688	+
689	+ return $addr_str;
690	+ }
691	+
692	+ /**
693	+ * Formats an address correctly.
694	+ * @access public
695	+ * @return string
696	+ */
697	+ public function AddrFormat($addr) {
698	+ if(empty($addr[1])) {
699	+ $formatted = $this->SecureHeader($addr[0]);
700	+ } else {
701	+ $formatted = $this->EncodeHeader($this->SecureHeader($addr[1]), 'phrase') . " <" . $this->SecureHeader($addr[0]) . ">";
702	+ }
703	+
704	+ return $formatted;
705	+ }
706	+
707	+ /**
708	+ * Wraps message for use with mailers that do not
709	+ * automatically perform wrapping and for quoted-printable.
710	+ * Original written by philippe.
711	+ * @access public
712	+ * @return string
713	+ */
714	+ public function WrapText($message, $length, $qp_mode = false) {
715	+ $soft_break = ($qp_mode) ? sprintf(" =%s", $this->LE) : $this->LE;
716	+ // If utf-8 encoding is used, we will need to make sure we don't
717	+ // split multibyte characters when we wrap
718	+ $is_utf8 = (strtolower($this->CharSet) == "utf-8");
719	+
720	+ $message = $this->FixEOL($message);
721	+ if (substr($message, -1) == $this->LE) {
722	+ $message = substr($message, 0, -1);
723	+ }
724	+
725	+ $line = explode($this->LE, $message);
726	+ $message = '';
727	+ for ($i=0 ;$i < count($line); $i++) {
728	+ $line_part = explode(' ', $line[$i]);
729	+ $buf = '';
730	+ for ($e = 0; $e<count($line_part); $e++) {
731	+ $word = $line_part[$e];
732	+ if ($qp_mode and (strlen($word) > $length)) {
733	+ $space_left = $length - strlen($buf) - 1;
734	+ if ($e != 0) {
735	+ if ($space_left > 20) {
736	+ $len = $space_left;
737	+ if ($is_utf8) {
738	+ $len = $this->UTF8CharBoundary($word, $len);
739	+ } elseif (substr($word, $len - 1, 1) == "=") {
740	+ $len--;
741	+ } elseif (substr($word, $len - 2, 1) == "=") {
742	+ $len -= 2;
743	+ }
744	+ $part = substr($word, 0, $len);
745	+ $word = substr($word, $len);
746	+ $buf .= ' ' . $part;
747	+ $message .= $buf . sprintf("=%s", $this->LE);
748	+ } else {
749	+ $message .= $buf . $soft_break;
750	+ }
751	+ $buf = '';
752	+ }
753	+ while (strlen($word) > 0) {
754	+ $len = $length;
755	+ if ($is_utf8) {
756	+ $len = $this->UTF8CharBoundary($word, $len);
757	+ } elseif (substr($word, $len - 1, 1) == "=") {
758	+ $len--;
759	+ } elseif (substr($word, $len - 2, 1) == "=") {
760	+ $len -= 2;
761	+ }
762	+ $part = substr($word, 0, $len);
763	+ $word = substr($word, $len);
764	+
765	+ if (strlen($word) > 0) {
766	+ $message .= $part . sprintf("=%s", $this->LE);
767	+ } else {
768	+ $buf = $part;
769	+ }
770	+ }
771	+ } else {
772	+ $buf_o = $buf;
773	+ $buf .= ($e == 0) ? $word : (' ' . $word);
774	+
775	+ if (strlen($buf) > $length and $buf_o != '') {
776	+ $message .= $buf_o . $soft_break;
777	+ $buf = $word;
778	+ }
779	+ }
780	+ }
781	+ $message .= $buf . $this->LE;
782	+ }
783	+
784	+ return $message;
785	+ }
786	+
787	+ /**
788	+ * Finds last character boundary prior to maxLength in a utf-8
789	+ * quoted (printable) encoded string.
790	+ * Original written by Colin Brown.
791	+ * @access public
792	+ * @param string $encodedText utf-8 QP text
793	+ * @param int $maxLength find last character boundary prior to this length
794	+ * @return int
795	+ */
796	+ public function UTF8CharBoundary($encodedText, $maxLength) {
797	+ $foundSplitPos = false;
798	+ $lookBack = 3;
799	+ while (!$foundSplitPos) {
800	+ $lastChunk = substr($encodedText, $maxLength - $lookBack, $lookBack);
801	+ $encodedCharPos = strpos($lastChunk, "=");
802	+ if ($encodedCharPos !== false) {
803	+ // Found start of encoded character byte within $lookBack block.
804	+ // Check the encoded byte value (the 2 chars after the '=')
805	+ $hex = substr($encodedText, $maxLength - $lookBack + $encodedCharPos + 1, 2);
806	+ $dec = hexdec($hex);
807	+ if ($dec < 128) { // Single byte character.
808	+ // If the encoded char was found at pos 0, it will fit
809	+ // otherwise reduce maxLength to start of the encoded char
810	+ $maxLength = ($encodedCharPos == 0) ? $maxLength :
811	+ $maxLength - ($lookBack - $encodedCharPos);
812	+ $foundSplitPos = true;
813	+ } elseif ($dec >= 192) { // First byte of a multi byte character
814	+ // Reduce maxLength to split at start of character
815	+ $maxLength = $maxLength - ($lookBack - $encodedCharPos);
816	+ $foundSplitPos = true;
817	+ } elseif ($dec < 192) { // Middle byte of a multi byte character, look further back
818	+ $lookBack += 3;
819	+ }
820	+ } else {
821	+ // No encoded character found
822	+ $foundSplitPos = true;
823	+ }
824	+ }
825	+ return $maxLength;
826	+ }
827	+
828	+
829	+ /**
830	+ * Set the body wrapping.
831	+ * @access public
832	+ * @return void
833	+ */
834	+ public function SetWordWrap() {
835	+ if($this->WordWrap < 1) {
836	+ return;
837	+ }
838	+
839	+ switch($this->message_type) {
840	+ case 'alt':
841	+ /* fall through */
842	+ case 'alt_attachments':
843	+ $this->AltBody = $this->WrapText($this->AltBody, $this->WordWrap);
844	+ break;
845	+ default:
846	+ $this->Body = $this->WrapText($this->Body, $this->WordWrap);
847	+ break;
848	+ }
849	+ }
850	+
851	+ /**
852	+ * Assembles message header.
853	+ * @access public
854	+ * @return string
855	+ */
856	+ public function CreateHeader() {
857	+ $result = '';
858	+
859	+ /* Set the boundaries */
860	+ $uniq_id = md5(uniqid(time()));
861	+ $this->boundary[1] = 'b1_' . $uniq_id;
862	+ $this->boundary[2] = 'b2_' . $uniq_id;
863	+
864	+ $result .= $this->HeaderLine('Date', $this->RFCDate());
865	+ if($this->Sender == '') {
866	+ $result .= $this->HeaderLine('Return-Path', trim($this->From));
867	+ } else {
868	+ $result .= $this->HeaderLine('Return-Path', trim($this->Sender));
869	+ }
870	+
871	+ /* To be created automatically by mail() */
872	+ if($this->Mailer != 'mail') {
873	+ if(count($this->to) > 0) {
874	+ $result .= $this->AddrAppend('To', $this->to);
875	+ } elseif (count($this->cc) == 0) {
876	+ $result .= $this->HeaderLine('To', 'undisclosed-recipients:;');
877	+ }
878	+ if(count($this->cc) > 0) {
879	+ $result .= $this->AddrAppend('Cc', $this->cc);
880	+ }
881	+ }
882	+
883	+ $from = array();
884	+ $from[0][0] = trim($this->From);
885	+ $from[0][1] = $this->FromName;
886	+ $result .= $this->AddrAppend('From', $from);
887	+
888	+ /* sendmail and mail() extract Cc from the header before sending */
889	+ if((($this->Mailer == 'sendmail') \|\| ($this->Mailer == 'mail')) && (count($this->cc) > 0)) {
890	+ $result .= $this->AddrAppend('Cc', $this->cc);
891	+ }
892	+
893	+ /* sendmail and mail() extract Bcc from the header before sending */
894	+ if((($this->Mailer == 'sendmail') \|\| ($this->Mailer == 'mail')) && (count($this->bcc) > 0)) {
895	+ $result .= $this->AddrAppend('Bcc', $this->bcc);
896	+ }
897	+
898	+ if(count($this->ReplyTo) > 0) {
899	+ $result .= $this->AddrAppend('Reply-to', $this->ReplyTo);
900	+ }
901	+
902	+ /* mail() sets the subject itself */
903	+ if($this->Mailer != 'mail') {
904	+ $result .= $this->HeaderLine('Subject', $this->EncodeHeader($this->SecureHeader($this->Subject)));
905	+ }
906	+
907	+ if($this->MessageID != '') {
908	+ $result .= $this->HeaderLine('Message-ID',$this->MessageID);
909	+ } else {
910	+ $result .= sprintf("Message-ID: <%s@%s>%s", $uniq_id, $this->ServerHostname(), $this->LE);
911	+ }
912	+ $result .= $this->HeaderLine('X-Priority', $this->Priority);
913	+ $result .= $this->HeaderLine('X-Mailer', 'PHPMailer (phpmailer.codeworxtech.com) [version ' . $this->Version . ']');
914	+
915	+ if($this->ConfirmReadingTo != '') {
916	+ $result .= $this->HeaderLine('Disposition-Notification-To', '<' . trim($this->ConfirmReadingTo) . '>');
917	+ }
918	+
919	+ // Add custom headers
920	+ for($index = 0; $index < count($this->CustomHeader); $index++) {
921	+ $result .= $this->HeaderLine(trim($this->CustomHeader[$index][0]), $this->EncodeHeader(trim($this->CustomHeader[$index][1])));
922	+ }
923	+ if (!$this->sign_key_file) {
924	+ $result .= $this->HeaderLine('MIME-Version', '1.0');
925	+ $result .= $this->GetMailMIME();
926	+ }
927	+
928	+ return $result;
929	+ }
930	+
931	+ /**
932	+ * Returns the message MIME.
933	+ * @access public
934	+ * @return string
935	+ */
936	+ public function GetMailMIME() {
937	+ $result = '';
938	+ switch($this->message_type) {
939	+ case 'plain':
940	+ $result .= $this->HeaderLine('Content-Transfer-Encoding', $this->Encoding);
941	+ $result .= sprintf("Content-Type: %s; charset=\"%s\"", $this->ContentType, $this->CharSet);
942	+ break;
943	+ case 'attachments':
944	+ /* fall through */
945	+ case 'alt_attachments':
946	+ if($this->InlineImageExists()){
947	+ $result .= sprintf("Content-Type: %s;%s\ttype=\"text/html\";%s\tboundary=\"%s\"%s", 'multipart/related', $this->LE, $this->LE, $this->boundary[1], $this->LE);
948	+ } else {
949	+ $result .= $this->HeaderLine('Content-Type', 'multipart/mixed;');
950	+ $result .= $this->TextLine("\tboundary=\"" . $this->boundary[1] . '"');
951	+ }
952	+ break;
953	+ case 'alt':
954	+ $result .= $this->HeaderLine('Content-Type', 'multipart/alternative;');
955	+ $result .= $this->TextLine("\tboundary=\"" . $this->boundary[1] . '"');
956	+ break;
957	+ }
958	+
959	+ if($this->Mailer != 'mail') {
960	+ $result .= $this->LE.$this->LE;
961	+ }
962	+
963	+ return $result;
964	+ }
965	+
966	+ /**
967	+ * Assembles the message body. Returns an empty string on failure.
968	+ * @access public
969	+ * @return string
970	+ */
971	+ public function CreateBody() {
972	+ $result = '';
973	+
974	+ if ($this->sign_key_file) {
975	+ $result .= $this->GetMailMIME();
976	+ }
977	+
978	+ $this->SetWordWrap();
979	+
980	+ switch($this->message_type) {
981	+ case 'alt':
982	+ $result .= $this->GetBoundary($this->boundary[1], '', 'text/plain', '');
983	+ $result .= $this->EncodeString($this->AltBody, $this->Encoding);
984	+ $result .= $this->LE.$this->LE;
985	+ $result .= $this->GetBoundary($this->boundary[1], '', 'text/html', '');
986	+ $result .= $this->EncodeString($this->Body, $this->Encoding);
987	+ $result .= $this->LE.$this->LE;
988	+ $result .= $this->EndBoundary($this->boundary[1]);
989	+ break;
990	+ case 'plain':
991	+ $result .= $this->EncodeString($this->Body, $this->Encoding);
992	+ break;
993	+ case 'attachments':
994	+ $result .= $this->GetBoundary($this->boundary[1], '', '', '');
995	+ $result .= $this->EncodeString($this->Body, $this->Encoding);
996	+ $result .= $this->LE;
997	+ $result .= $this->AttachAll();
998	+ break;
999	+ case 'alt_attachments':
1000	+ $result .= sprintf("--%s%s", $this->boundary[1], $this->LE);
1001	+ $result .= sprintf("Content-Type: %s;%s" . "\tboundary=\"%s\"%s", 'multipart/alternative', $this->LE, $this->boundary[2], $this->LE.$this->LE);
1002	+ $result .= $this->GetBoundary($this->boundary[2], '', 'text/plain', '') . $this->LE; // Create text body
1003	+ $result .= $this->EncodeString($this->AltBody, $this->Encoding);
1004	+ $result .= $this->LE.$this->LE;
1005	+ $result .= $this->GetBoundary($this->boundary[2], '', 'text/html', '') . $this->LE; // Create the HTML body
1006	+ $result .= $this->EncodeString($this->Body, $this->Encoding);
1007	+ $result .= $this->LE.$this->LE;
1008	+ $result .= $this->EndBoundary($this->boundary[2]);
1009	+ $result .= $this->AttachAll();
1010	+ break;
1011	+ }
1012	+
1013	+ if($this->IsError()) {
1014	+ $result = '';
1015	+ } else if ($this->sign_key_file) {
1016	+ $file = tempnam("", "mail");
1017	+ $fp = fopen($file, "w");
1018	+ fwrite($fp, $result);
1019	+ fclose($fp);
1020	+ $signed = tempnam("", "signed");
1021	+
1022	+ if (@openssl_pkcs7_sign($file, $signed, "file://".$this->sign_cert_file, array("file://".$this->sign_key_file, $this->sign_key_pass), null)) {
1023	+ $fp = fopen($signed, "r");
1024	+ $result = '';
1025	+ while(!feof($fp)){
1026	+ $result = $result . fread($fp, 1024);
1027	+ }
1028	+ fclose($fp);
1029	+ } else {
1030	+ $this->SetError($this->Lang("signing").openssl_error_string());
1031	+ $result = '';
1032	+ }
1033	+
1034	+ unlink($file);
1035	+ unlink($signed);
1036	+ }
1037	+
1038	+ return $result;
1039	+ }
1040	+
1041	+ /**
1042	+ * Returns the start of a message boundary.
1043	+ * @access public
1044	+ */
1045	+ public function GetBoundary($boundary, $charSet, $contentType, $encoding) {
1046	+ $result = '';
1047	+ if($charSet == '') {
1048	+ $charSet = $this->CharSet;
1049	+ }
1050	+ if($contentType == '') {
1051	+ $contentType = $this->ContentType;
1052	+ }
1053	+ if($encoding == '') {
1054	+ $encoding = $this->Encoding;
1055	+ }
1056	+ $result .= $this->TextLine('--' . $boundary);
1057	+ $result .= sprintf("Content-Type: %s; charset = \"%s\"", $contentType, $charSet);
1058	+ $result .= $this->LE;
1059	+ $result .= $this->HeaderLine('Content-Transfer-Encoding', $encoding);
1060	+ $result .= $this->LE;
1061	+
1062	+ return $result;
1063	+ }
1064	+
1065	+ /**
1066	+ * Returns the end of a message boundary.
1067	+ * @access public
1068	+ */
1069	+ public function EndBoundary($boundary) {
1070	+ return $this->LE . '--' . $boundary . '--' . $this->LE;
1071	+ }
1072	+
1073	+ /**
1074	+ * Sets the message type.
1075	+ * @access public
1076	+ * @return void
1077	+ */
1078	+ public function SetMessageType() {
1079	+ if(count($this->attachment) < 1 && strlen($this->AltBody) < 1) {
1080	+ $this->message_type = 'plain';
1081	+ } else {
1082	+ if(count($this->attachment) > 0) {
1083	+ $this->message_type = 'attachments';
1084	+ }
1085	+ if(strlen($this->AltBody) > 0 && count($this->attachment) < 1) {
1086	+ $this->message_type = 'alt';
1087	+ }
1088	+ if(strlen($this->AltBody) > 0 && count($this->attachment) > 0) {
1089	+ $this->message_type = 'alt_attachments';
1090	+ }
1091	+ }
1092	+ }
1093	+
1094	+ /* Returns a formatted header line.
1095	+ * @access public
1096	+ * @return string
1097	+ */
1098	+ public function HeaderLine($name, $value) {
1099	+ return $name . ': ' . $value . $this->LE;
1100	+ }
1101	+
1102	+ /**
1103	+ * Returns a formatted mail line.
1104	+ * @access public
1105	+ * @return string
1106	+ */
1107	+ public function TextLine($value) {
1108	+ return $value . $this->LE;
1109	+ }
1110	+
1111	+ /////////////////////////////////////////////////
1112	+ // CLASS METHODS, ATTACHMENTS
1113	+ /////////////////////////////////////////////////
1114	+
1115	+ /**
1116	+ * Adds an attachment from a path on the filesystem.
1117	+ * Returns false if the file could not be found
1118	+ * or accessed.
1119	+ * @param string $path Path to the attachment.
1120	+ * @param string $name Overrides the attachment name.
1121	+ * @param string $encoding File encoding (see $Encoding).
1122	+ * @param string $type File extension (MIME) type.
1123	+ * @return bool
1124	+ */
1125	+ public function AddAttachment($path, $name = '', $encoding = 'base64', $type = 'application/octet-stream') {
1126	+ if(!@is_file($path)) {
1127	+ $this->SetError($this->Lang('file_access') . $path);
1128	+ return false;
1129	+ }
1130	+
1131	+ $filename = basename($path);
1132	+ if($name == '') {
1133	+ $name = $filename;
1134	+ }
1135	+
1136	+ $cur = count($this->attachment);
1137	+ $this->attachment[$cur][0] = $path;
1138	+ $this->attachment[$cur][1] = $filename;
1139	+ $this->attachment[$cur][2] = $name;
1140	+ $this->attachment[$cur][3] = $encoding;
1141	+ $this->attachment[$cur][4] = $type;
1142	+ $this->attachment[$cur][5] = false; // isStringAttachment
1143	+ $this->attachment[$cur][6] = 'attachment';
1144	+ $this->attachment[$cur][7] = 0;
1145	+
1146	+ return true;
1147	+ }
1148	+
1149	+ /**
1150	+ * Attaches all fs, string, and binary attachments to the message.
1151	+ * Returns an empty string on failure.
1152	+ * @access public
1153	+ * @return string
1154	+ */
1155	+ public function AttachAll() {
1156	+ /* Return text of body */
1157	+ $mime = array();
1158	+
1159	+ /* Add all attachments */
1160	+ for($i = 0; $i < count($this->attachment); $i++) {
1161	+ /* Check for string attachment */
1162	+ $bString = $this->attachment[$i][5];
1163	+ if ($bString) {
1164	+ $string = $this->attachment[$i][0];
1165	+ } else {
1166	+ $path = $this->attachment[$i][0];
1167	+ }
1168	+
1169	+ $filename = $this->attachment[$i][1];
1170	+ $name = $this->attachment[$i][2];
1171	+ $encoding = $this->attachment[$i][3];
1172	+ $type = $this->attachment[$i][4];
1173	+ $disposition = $this->attachment[$i][6];
1174	+ $cid = $this->attachment[$i][7];
1175	+
1176	+ $mime[] = sprintf("--%s%s", $this->boundary[1], $this->LE);
1177	+ //$mime[] = sprintf("Content-Type: %s; name=\"%s\"%s", $type, $name, $this->LE);
1178	+ $mime[] = sprintf("Content-Type: %s; name=\"%s\"%s", $type, $this->EncodeHeader($this->SecureHeader($name)), $this->LE);
1179	+ $mime[] = sprintf("Content-Transfer-Encoding: %s%s", $encoding, $this->LE);
1180	+
1181	+ if($disposition == 'inline') {
1182	+ $mime[] = sprintf("Content-ID: <%s>%s", $cid, $this->LE);
1183	+ }
1184	+
1185	+ //$mime[] = sprintf("Content-Disposition: %s; filename=\"%s\"%s", $disposition, $name, $this->LE.$this->LE);
1186	+ $mime[] = sprintf("Content-Disposition: %s; filename=\"%s\"%s", $disposition, $this->EncodeHeader($this->SecureHeader($name)), $this->LE.$this->LE);
1187	+
1188	+ /* Encode as string attachment */
1189	+ if($bString) {
1190	+ $mime[] = $this->EncodeString($string, $encoding);
1191	+ if($this->IsError()) {
1192	+ return '';
1193	+ }
1194	+ $mime[] = $this->LE.$this->LE;
1195	+ } else {
1196	+ $mime[] = $this->EncodeFile($path, $encoding);
1197	+ if($this->IsError()) {
1198	+ return '';
1199	+ }
1200	+ $mime[] = $this->LE.$this->LE;
1201	+ }
1202	+ }
1203	+
1204	+ $mime[] = sprintf("--%s--%s", $this->boundary[1], $this->LE);
1205	+
1206	+ return join('', $mime);
1207	+ }
1208	+
1209	+ /**
1210	+ * Encodes attachment in requested format. Returns an
1211	+ * empty string on failure.
1212	+ * @access public
1213	+ * @return string
1214	+ */
1215	+ public function EncodeFile ($path, $encoding = 'base64') {
1216	+ if(!@$fd = fopen($path, 'rb')) {
1217	+ $this->SetError($this->Lang('file_open') . $path);
1218	+ return '';
1219	+ }
1220	+ if (function_exists('get_magic_quotes')) {
1221	+ function get_magic_quotes() {
1222	+ return false;
1223	+ }
1224	+ }
1225	+ if (PHP_VERSION < 6) {
1226	+ $magic_quotes = get_magic_quotes_runtime();
1227	+ set_magic_quotes_runtime(0);
1228	+ }
1229	+ $file_buffer = file_get_contents($path);
1230	+ $file_buffer = $this->EncodeString($file_buffer, $encoding);
1231	+ fclose($fd);
1232	+ if (PHP_VERSION < 6) { set_magic_quotes_runtime($magic_quotes); }
1233	+ return $file_buffer;
1234	+ }
1235	+
1236	+ /**
1237	+ * Encodes string to requested format. Returns an
1238	+ * empty string on failure.
1239	+ * @access public
1240	+ * @return string
1241	+ */
1242	+ public function EncodeString ($str, $encoding = 'base64') {
1243	+ $encoded = '';
1244	+ switch(strtolower($encoding)) {
1245	+ case 'base64':
1246	+ $encoded = chunk_split(base64_encode($str), 76, $this->LE);
1247	+ break;
1248	+ case '7bit':
1249	+ case '8bit':
1250	+ $encoded = $this->FixEOL($str);
1251	+ if (substr($encoded, -(strlen($this->LE))) != $this->LE)
1252	+ $encoded .= $this->LE;
1253	+ break;
1254	+ case 'binary':
1255	+ $encoded = $str;
1256	+ break;
1257	+ case 'quoted-printable':
1258	+ $encoded = $this->EncodeQP($str);
1259	+ break;
1260	+ default:
1261	+ $this->SetError($this->Lang('encoding') . $encoding);
1262	+ break;
1263	+ }
1264	+ return $encoded;
1265	+ }
1266	+
1267	+ /**
1268	+ * Encode a header string to best of Q, B, quoted or none.
1269	+ * @access public
1270	+ * @return string
1271	+ */
1272	+ public function EncodeHeader ($str, $position = 'text') {
1273	+ $x = 0;
1274	+
1275	+ switch (strtolower($position)) {
1276	+ case 'phrase':
1277	+ if (!preg_match('/[\200-\377]/', $str)) {
1278	+ /* Can't use addslashes as we don't know what value has magic_quotes_sybase. */
1279	+ $encoded = addcslashes($str, "\0..\37\177\\\"");
1280	+ if (($str == $encoded) && !preg_match('/[^A-Za-z0-9!#$%&\'*+\/=?^_`{\|}~ -]/', $str)) {
1281	+ return ($encoded);
1282	+ } else {
1283	+ return ("\"$encoded\"");
1284	+ }
1285	+ }
1286	+ $x = preg_match_all('/[^\040\041\043-\133\135-\176]/', $str, $matches);
1287	+ break;
1288	+ case 'comment':
1289	+ $x = preg_match_all('/[()"]/', $str, $matches);
1290	+ /* Fall-through */
1291	+ case 'text':
1292	+ default:
1293	+ $x += preg_match_all('/[\000-\010\013\014\016-\037\177-\377]/', $str, $matches);
1294	+ break;
1295	+ }
1296	+
1297	+ if ($x == 0) {
1298	+ return ($str);
1299	+ }
1300	+
1301	+ $maxlen = 75 - 7 - strlen($this->CharSet);
1302	+ /* Try to select the encoding which should produce the shortest output */
1303	+ if (strlen($str)/3 < $x) {
1304	+ $encoding = 'B';
1305	+ if (function_exists('mb_strlen') && $this->HasMultiBytes($str)) {
1306	+ // Use a custom function which correctly encodes and wraps long
1307	+ // multibyte strings without breaking lines within a character
1308	+ $encoded = $this->Base64EncodeWrapMB($str);
1309	+ } else {
1310	+ $encoded = base64_encode($str);
1311	+ $maxlen -= $maxlen % 4;
1312	+ $encoded = trim(chunk_split($encoded, $maxlen, "\n"));
1313	+ }
1314	+ } else {
1315	+ $encoding = 'Q';
1316	+ $encoded = $this->EncodeQ($str, $position);
1317	+ $encoded = $this->WrapText($encoded, $maxlen, true);
1318	+ $encoded = str_replace('='.$this->LE, "\n", trim($encoded));
1319	+ }
1320	+
1321	+ $encoded = preg_replace('/^(.*)$/m', " =?".$this->CharSet."?$encoding?\\1?=", $encoded);
1322	+ $encoded = trim(str_replace("\n", $this->LE, $encoded));
1323	+
1324	+ return $encoded;
1325	+ }
1326	+
1327	+ /**
1328	+ * Checks if a string contains multibyte characters.
1329	+ * @access public
1330	+ * @param string $str multi-byte text to wrap encode
1331	+ * @return bool
1332	+ */
1333	+ public function HasMultiBytes($str) {
1334	+ if (function_exists('mb_strlen')) {
1335	+ return (strlen($str) > mb_strlen($str, $this->CharSet));
1336	+ } else { // Assume no multibytes (we can't handle without mbstring functions anyway)
1337	+ return False;
1338	+ }
1339	+ }
1340	+
1341	+ /**
1342	+ * Correctly encodes and wraps long multibyte strings for mail headers
1343	+ * without breaking lines within a character.
1344	+ * Adapted from a function by paravoid at http://uk.php.net/manual/en/function.mb-encode-mimeheader.php
1345	+ * @access public
1346	+ * @param string $str multi-byte text to wrap encode
1347	+ * @return string
1348	+ */
1349	+ public function Base64EncodeWrapMB($str) {
1350	+ $start = "=?".$this->CharSet."?B?";
1351	+ $end = "?=";
1352	+ $encoded = "";
1353	+
1354	+ $mb_length = mb_strlen($str, $this->CharSet);
1355	+ // Each line must have length <= 75, including $start and $end
1356	+ $length = 75 - strlen($start) - strlen($end);
1357	+ // Average multi-byte ratio
1358	+ $ratio = $mb_length / strlen($str);
1359	+ // Base64 has a 4:3 ratio
1360	+ $offset = $avgLength = floor($length * $ratio * .75);
1361	+
1362	+ for ($i = 0; $i < $mb_length; $i += $offset) {
1363	+ $lookBack = 0;
1364	+
1365	+ do {
1366	+ $offset = $avgLength - $lookBack;
1367	+ $chunk = mb_substr($str, $i, $offset, $this->CharSet);
1368	+ $chunk = base64_encode($chunk);
1369	+ $lookBack++;
1370	+ }
1371	+ while (strlen($chunk) > $length);
1372	+
1373	+ $encoded .= $chunk . $this->LE;
1374	+ }
1375	+
1376	+ // Chomp the last linefeed
1377	+ $encoded = substr($encoded, 0, -strlen($this->LE));
1378	+ return $encoded;
1379	+ }
1380	+
1381	+ /**
1382	+ * Encode string to quoted-printable.
1383	+ * @access public
1384	+ * @param string $string the text to encode
1385	+ * @param integer $line_max Number of chars allowed on a line before wrapping
1386	+ * @return string
1387	+ */
1388	+ public function EncodeQP( $input = '', $line_max = 76, $space_conv = false ) {
1389	+ $hex = array('0','1','2','3','4','5','6','7','8','9','A','B','C','D','E','F');
1390	+ $lines = preg_split('/(?:\r\n\|\r\|\n)/', $input);
1391	+ $eol = "\r\n";
1392	+ $escape = '=';
1393	+ $output = '';
1394	+ while( list(, $line) = each($lines) ) {
1395	+ $linlen = strlen($line);
1396	+ $newline = '';
1397	+ for($i = 0; $i < $linlen; $i++) {
1398	+ $c = substr( $line, $i, 1 );
1399	+ $dec = ord( $c );
1400	+ if ( ( $i == 0 ) && ( $dec == 46 ) ) { // convert first point in the line into =2E
1401	+ $c = '=2E';
1402	+ }
1403	+ if ( $dec == 32 ) {
1404	+ if ( $i == ( $linlen - 1 ) ) { // convert space at eol only
1405	+ $c = '=20';
1406	+ } else if ( $space_conv ) {
1407	+ $c = '=20';
1408	+ }
1409	+ } elseif ( ($dec == 61) \|\| ($dec < 32 ) \|\| ($dec > 126) ) { // always encode "\t", which is not required
1410	+ $h2 = floor($dec/16);
1411	+ $h1 = floor($dec%16);
1412	+ $c = $escape.$hex[$h2].$hex[$h1];
1413	+ }
1414	+ if ( (strlen($newline) + strlen($c)) >= $line_max ) { // CRLF is not counted
1415	+ $output .= $newline.$escape.$eol; // soft line break; " =\r\n" is okay
1416	+ $newline = '';
1417	+ // check if newline first character will be point or not
1418	+ if ( $dec == 46 ) {
1419	+ $c = '=2E';
1420	+ }
1421	+ }
1422	+ $newline .= $c;
1423	+ } // end of for
1424	+ $output .= $newline.$eol;
1425	+ } // end of while
1426	+ return trim($output);
1427	+ }
1428	+
1429	+ /**
1430	+ * Encode string to q encoding.
1431	+ * @access public
1432	+ * @return string
1433	+ */
1434	+ public function EncodeQ ($str, $position = 'text') {
1435	+ /* There should not be any EOL in the string */
1436	+ $encoded = preg_replace("[\r\n]", '', $str);
1437	+
1438	+ switch (strtolower($position)) {
1439	+ case 'phrase':
1440	+ $encoded = preg_replace("/([^A-Za-z0-9!*+\/ -])/e", "'='.sprintf('%02X', ord('\\1'))", $encoded);
1441	+ break;
1442	+ case 'comment':
1443	+ $encoded = preg_replace("/([\"])/e", "'='.sprintf('%02X', ord('\\1'))", $encoded);
1444	+ case 'text':
1445	+ default:
1446	+ /* Replace every high ascii, control =, ? and _ characters */
1447	+ $encoded = preg_replace('/([\000-\011\013\014\016-\037\075\077\137\177-\377])/e',
1448	+ "'='.sprintf('%02X', ord('\\1'))", $encoded);
1449	+ break;
1450	+ }
1451	+
1452	+ /* Replace every spaces to _ (more readable than =20) */
1453	+ $encoded = str_replace(' ', '_', $encoded);
1454	+
1455	+ return $encoded;
1456	+ }
1457	+
1458	+ /**
1459	+ * Adds a string or binary attachment (non-filesystem) to the list.
1460	+ * This method can be used to attach ascii or binary data,
1461	+ * such as a BLOB record from a database.
1462	+ * @param string $string String attachment data.
1463	+ * @param string $filename Name of the attachment.
1464	+ * @param string $encoding File encoding (see $Encoding).
1465	+ * @param string $type File extension (MIME) type.
1466	+ * @return void
1467	+ */
1468	+ public function AddStringAttachment($string, $filename, $encoding = 'base64', $type = 'application/octet-stream') {
1469	+ /* Append to $attachment array */
1470	+ $cur = count($this->attachment);
1471	+ $this->attachment[$cur][0] = $string;
1472	+ $this->attachment[$cur][1] = $filename;
1473	+ $this->attachment[$cur][2] = $filename;
1474	+ $this->attachment[$cur][3] = $encoding;
1475	+ $this->attachment[$cur][4] = $type;
1476	+ $this->attachment[$cur][5] = true; // isString
1477	+ $this->attachment[$cur][6] = 'attachment';
1478	+ $this->attachment[$cur][7] = 0;
1479	+ }
1480	+
1481	+ /**
1482	+ * Adds an embedded attachment. This can include images, sounds, and
1483	+ * just about any other document. Make sure to set the $type to an
1484	+ * image type. For JPEG images use "image/jpeg" and for GIF images
1485	+ * use "image/gif".
1486	+ * @param string $path Path to the attachment.
1487	+ * @param string $cid Content ID of the attachment. Use this to identify
1488	+ * the Id for accessing the image in an HTML form.
1489	+ * @param string $name Overrides the attachment name.
1490	+ * @param string $encoding File encoding (see $Encoding).
1491	+ * @param string $type File extension (MIME) type.
1492	+ * @return bool
1493	+ */
1494	+ public function AddEmbeddedImage($path, $cid, $name = '', $encoding = 'base64', $type = 'application/octet-stream') {
1495	+
1496	+ if(!@is_file($path)) {
1497	+ $this->SetError($this->Lang('file_access') . $path);
1498	+ return false;
1499	+ }
1500	+
1501	+ $filename = basename($path);
1502	+ if($name == '') {
1503	+ $name = $filename;
1504	+ }
1505	+
1506	+ /* Append to $attachment array */
1507	+ $cur = count($this->attachment);
1508	+ $this->attachment[$cur][0] = $path;
1509	+ $this->attachment[$cur][1] = $filename;
1510	+ $this->attachment[$cur][2] = $name;
1511	+ $this->attachment[$cur][3] = $encoding;
1512	+ $this->attachment[$cur][4] = $type;
1513	+ $this->attachment[$cur][5] = false;
1514	+ $this->attachment[$cur][6] = 'inline';
1515	+ $this->attachment[$cur][7] = $cid;
1516	+
1517	+ return true;
1518	+ }
1519	+
1520	+ /**
1521	+ * Returns true if an inline attachment is present.
1522	+ * @access public
1523	+ * @return bool
1524	+ */
1525	+ public function InlineImageExists() {
1526	+ $result = false;
1527	+ for($i = 0; $i < count($this->attachment); $i++) {
1528	+ if($this->attachment[$i][6] == 'inline') {
1529	+ $result = true;
1530	+ break;
1531	+ }
1532	+ }
1533	+
1534	+ return $result;
1535	+ }
1536	+
1537	+ /////////////////////////////////////////////////
1538	+ // CLASS METHODS, MESSAGE RESET
1539	+ /////////////////////////////////////////////////
1540	+
1541	+ /**
1542	+ * Clears all recipients assigned in the TO array. Returns void.
1543	+ * @return void
1544	+ */
1545	+ public function ClearAddresses() {
1546	+ $this->to = array();
1547	+ }
1548	+
1549	+ /**
1550	+ * Clears all recipients assigned in the CC array. Returns void.
1551	+ * @return void
1552	+ */
1553	+ public function ClearCCs() {
1554	+ $this->cc = array();
1555	+ }
1556	+
1557	+ /**
1558	+ * Clears all recipients assigned in the BCC array. Returns void.
1559	+ * @return void
1560	+ */
1561	+ public function ClearBCCs() {
1562	+ $this->bcc = array();
1563	+ }
1564	+
1565	+ /**
1566	+ * Clears all recipients assigned in the ReplyTo array. Returns void.
1567	+ * @return void
1568	+ */
1569	+ public function ClearReplyTos() {
1570	+ $this->ReplyTo = array();
1571	+ }
1572	+
1573	+ /**
1574	+ * Clears all recipients assigned in the TO, CC and BCC
1575	+ * array. Returns void.
1576	+ * @return void
1577	+ */
1578	+ public function ClearAllRecipients() {
1579	+ $this->to = array();
1580	+ $this->cc = array();
1581	+ $this->bcc = array();
1582	+ }
1583	+
1584	+ /**
1585	+ * Clears all previously set filesystem, string, and binary
1586	+ * attachments. Returns void.
1587	+ * @return void
1588	+ */
1589	+ public function ClearAttachments() {
1590	+ $this->attachment = array();
1591	+ }
1592	+
1593	+ /**
1594	+ * Clears all custom headers. Returns void.
1595	+ * @return void
1596	+ */
1597	+ public function ClearCustomHeaders() {
1598	+ $this->CustomHeader = array();
1599	+ }
1600	+
1601	+ /////////////////////////////////////////////////
1602	+ // CLASS METHODS, MISCELLANEOUS
1603	+ /////////////////////////////////////////////////
1604	+
1605	+ /**
1606	+ * Adds the error message to the error container.
1607	+ * Returns void.
1608	+ * @access private
1609	+ * @return void
1610	+ */
1611	+ private function SetError($msg) {
1612	+ $this->error_count++;
1613	+ $this->ErrorInfo = $msg;
1614	+ }
1615	+
1616	+ /**
1617	+ * Returns the proper RFC 822 formatted date.
1618	+ * @access private
1619	+ * @return string
1620	+ */
1621	+ private static function RFCDate() {
1622	+ $tz = date('Z');
1623	+ $tzs = ($tz < 0) ? '-' : '+';
1624	+ $tz = abs($tz);
1625	+ $tz = (int)($tz/3600)*100 + ($tz%3600)/60;
1626	+ $result = sprintf("%s %s%04d", date('D, j M Y H:i:s'), $tzs, $tz);
1627	+
1628	+ return $result;
1629	+ }
1630	+
1631	+ /**
1632	+ * Returns the server hostname or 'localhost.localdomain' if unknown.
1633	+ * @access private
1634	+ * @return string
1635	+ */
1636	+ private function ServerHostname() {
1637	+ if (!empty($this->Hostname)) {
1638	+ $result = $this->Hostname;
1639	+ } elseif (isset($_SERVER['SERVER_NAME'])) {
1640	+ $result = $_SERVER['SERVER_NAME'];
1641	+ } else {
1642	+ $result = "localhost.localdomain";
1643	+ }
1644	+
1645	+ return $result;
1646	+ }
1647	+
1648	+ /**
1649	+ * Returns a message in the appropriate language.
1650	+ * @access private
1651	+ * @return string
1652	+ */
1653	+ private function Lang($key) {
1654	+ if(count($this->language) < 1) {
1655	+ $this->SetLanguage('en'); // set the default language
1656	+ }
1657	+
1658	+ if(isset($this->language[$key])) {
1659	+ return $this->language[$key];
1660	+ } else {
1661	+ return 'Language string failed to load: ' . $key;
1662	+ }
1663	+ }
1664	+
1665	+ /**
1666	+ * Returns true if an error occurred.
1667	+ * @access public
1668	+ * @return bool
1669	+ */
1670	+ public function IsError() {
1671	+ return ($this->error_count > 0);
1672	+ }
1673	+
1674	+ /**
1675	+ * Changes every end of line from CR or LF to CRLF.
1676	+ * @access private
1677	+ * @return string
1678	+ */
1679	+ private function FixEOL($str) {
1680	+ $str = str_replace("\r\n", "\n", $str);
1681	+ $str = str_replace("\r", "\n", $str);
1682	+ $str = str_replace("\n", $this->LE, $str);
1683	+ return $str;
1684	+ }
1685	+
1686	+ /**
1687	+ * Adds a custom header.
1688	+ * @access public
1689	+ * @return void
1690	+ */
1691	+ public function AddCustomHeader($custom_header) {
1692	+ $this->CustomHeader[] = explode(':', $custom_header, 2);
1693	+ }
1694	+
1695	+ /**
1696	+ * Evaluates the message and returns modifications for inline images and backgrounds
1697	+ * @access public
1698	+ * @return $message
1699	+ */
1700	+ public function MsgHTML($message,$basedir='') {
1701	+ preg_match_all("/(src\|background)=\"(.*)\"/Ui", $message, $images);
1702	+ if(isset($images[2])) {
1703	+ foreach($images[2] as $i => $url) {
1704	+ // do not change urls for absolute images (thanks to corvuscorax)
1705	+ if (!preg_match('/^[A-z][A-z]*:\/\//',$url)) {
1706	+ $filename = basename($url);
1707	+ $directory = dirname($url);
1708	+ ($directory == '.')?$directory='':'';
1709	+ $cid = 'cid:' . md5($filename);
1710	+ $fileParts = split("\.", $filename);
1711	+ $ext = $fileParts[1];
1712	+ $mimeType = $this->_mime_types($ext);
1713	+ if ( strlen($basedir) > 1 && substr($basedir,-1) != '/') { $basedir .= '/'; }
1714	+ if ( strlen($directory) > 1 && substr($basedir,-1) != '/') { $directory .= '/'; }
1715	+ $this->AddEmbeddedImage($basedir.$directory.$filename, md5($filename), $filename, 'base64', $mimeType);
1716	+ if ( $this->AddEmbeddedImage($basedir.$directory.$filename, md5($filename), $filename, 'base64',$mimeType) ) {
1717	+ $message = preg_replace("/".$images[1][$i]."=\"".preg_quote($url, '/')."\"/Ui", $images[1][$i]."=\"".$cid."\"", $message);
1718	+ }
1719	+ }
1720	+ }
1721	+ }
1722	+ $this->IsHTML(true);
1723	+ $this->Body = $message;
1724	+ $textMsg = trim(strip_tags(preg_replace('/<(head\|title\|style\|script)[^>]>.?<\/\\1>/s','',$message)));
1725	+ if ( !empty($textMsg) && empty($this->AltBody) ) {
1726	+ $this->AltBody = $textMsg;
1727	+ }
1728	+ if ( empty($this->AltBody) ) {
1729	+ $this->AltBody = 'To view this email message, open the email in with HTML compatibility!' . "\n\n";
1730	+ }
1731	+ }
1732	+
1733	+ /**
1734	+ * Gets the mime type of the embedded or inline image
1735	+ * @access public
1736	+ * @return mime type of ext
1737	+ */
1738	+ public function _mime_types($ext = '') {
1739	+ $mimes = array(
1740	+ 'hqx' => 'application/mac-binhex40',
1741	+ 'cpt' => 'application/mac-compactpro',
1742	+ 'doc' => 'application/msword',
1743	+ 'bin' => 'application/macbinary',
1744	+ 'dms' => 'application/octet-stream',
1745	+ 'lha' => 'application/octet-stream',
1746	+ 'lzh' => 'application/octet-stream',
1747	+ 'exe' => 'application/octet-stream',
1748	+ 'class' => 'application/octet-stream',
1749	+ 'psd' => 'application/octet-stream',
1750	+ 'so' => 'application/octet-stream',
1751	+ 'sea' => 'application/octet-stream',
1752	+ 'dll' => 'application/octet-stream',
1753	+ 'oda' => 'application/oda',
1754	+ 'pdf' => 'application/pdf',
1755	+ 'ai' => 'application/postscript',
1756	+ 'eps' => 'application/postscript',
1757	+ 'ps' => 'application/postscript',
1758	+ 'smi' => 'application/smil',
1759	+ 'smil' => 'application/smil',
1760	+ 'mif' => 'application/vnd.mif',
1761	+ 'xls' => 'application/vnd.ms-excel',
1762	+ 'ppt' => 'application/vnd.ms-powerpoint',
1763	+ 'wbxml' => 'application/vnd.wap.wbxml',
1764	+ 'wmlc' => 'application/vnd.wap.wmlc',
1765	+ 'dcr' => 'application/x-director',
1766	+ 'dir' => 'application/x-director',
1767	+ 'dxr' => 'application/x-director',
1768	+ 'dvi' => 'application/x-dvi',
1769	+ 'gtar' => 'application/x-gtar',
1770	+ 'php' => 'application/x-httpd-php',
1771	+ 'php4' => 'application/x-httpd-php',
1772	+ 'php3' => 'application/x-httpd-php',
1773	+ 'phtml' => 'application/x-httpd-php',
1774	+ 'phps' => 'application/x-httpd-php-source',
1775	+ 'js' => 'application/x-javascript',
1776	+ 'swf' => 'application/x-shockwave-flash',
1777	+ 'sit' => 'application/x-stuffit',
1778	+ 'tar' => 'application/x-tar',
1779	+ 'tgz' => 'application/x-tar',
1780	+ 'xhtml' => 'application/xhtml+xml',
1781	+ 'xht' => 'application/xhtml+xml',
1782	+ 'zip' => 'application/zip',
1783	+ 'mid' => 'audio/midi',
1784	+ 'midi' => 'audio/midi',
1785	+ 'mpga' => 'audio/mpeg',
1786	+ 'mp2' => 'audio/mpeg',
1787	+ 'mp3' => 'audio/mpeg',
1788	+ 'aif' => 'audio/x-aiff',
1789	+ 'aiff' => 'audio/x-aiff',
1790	+ 'aifc' => 'audio/x-aiff',
1791	+ 'ram' => 'audio/x-pn-realaudio',
1792	+ 'rm' => 'audio/x-pn-realaudio',
1793	+ 'rpm' => 'audio/x-pn-realaudio-plugin',
1794	+ 'ra' => 'audio/x-realaudio',
1795	+ 'rv' => 'video/vnd.rn-realvideo',
1796	+ 'wav' => 'audio/x-wav',
1797	+ 'bmp' => 'image/bmp',
1798	+ 'gif' => 'image/gif',
1799	+ 'jpeg' => 'image/jpeg',
1800	+ 'jpg' => 'image/jpeg',
1801	+ 'jpe' => 'image/jpeg',
1802	+ 'png' => 'image/png',
1803	+ 'tiff' => 'image/tiff',
1804	+ 'tif' => 'image/tiff',
1805	+ 'css' => 'text/css',
1806	+ 'html' => 'text/html',
1807	+ 'htm' => 'text/html',
1808	+ 'shtml' => 'text/html',
1809	+ 'txt' => 'text/plain',
1810	+ 'text' => 'text/plain',
1811	+ 'log' => 'text/plain',
1812	+ 'rtx' => 'text/richtext',
1813	+ 'rtf' => 'text/rtf',
1814	+ 'xml' => 'text/xml',
1815	+ 'xsl' => 'text/xml',
1816	+ 'mpeg' => 'video/mpeg',
1817	+ 'mpg' => 'video/mpeg',
1818	+ 'mpe' => 'video/mpeg',
1819	+ 'qt' => 'video/quicktime',
1820	+ 'mov' => 'video/quicktime',
1821	+ 'avi' => 'video/x-msvideo',
1822	+ 'movie' => 'video/x-sgi-movie',
1823	+ 'doc' => 'application/msword',
1824	+ 'word' => 'application/msword',
1825	+ 'xl' => 'application/excel',
1826	+ 'eml' => 'message/rfc822'
1827	+ );
1828	+ return ( ! isset($mimes[strtolower($ext)])) ? 'application/octet-stream' : $mimes[strtolower($ext)];
1829	+ }
1830	+
1831	+ /**
1832	+ * Set (or reset) Class Objects (variables)
1833	+ *
1834	+ * Usage Example:
1835	+ * $page->set('X-Priority', '3');
1836	+ *
1837	+ * @access public
1838	+ * @param string $name Parameter Name
1839	+ * @param mixed $value Parameter Value
1840	+ * NOTE: will not work with arrays, there are no arrays to set/reset
1841	+ */
1842	+ public function set ( $name, $value = '' ) {
1843	+ if ( isset($this->$name) ) {
1844	+ $this->$name = $value;
1845	+ } else {
1846	+ $this->SetError('Cannot set or reset variable ' . $name);
1847	+ return false;
1848	+ }
1849	+ }
1850	+
1851	+ /**
1852	+ * Read a file from a supplied filename and return it.
1853	+ *
1854	+ * @access public
1855	+ * @param string $filename Parameter File Name
1856	+ */
1857	+ public function getFile($filename) {
1858	+ $return = '';
1859	+ if ($fp = fopen($filename, 'rb')) {
1860	+ while (!feof($fp)) {
1861	+ $return .= fread($fp, 1024);
1862	+ }
1863	+ fclose($fp);
1864	+ return $return;
1865	+ } else {
1866	+ return false;
1867	+ }
1868	+ }
1869	+
1870	+ /**
1871	+ * Strips newlines to prevent header injection.
1872	+ * @access public
1873	+ * @param string $str String
1874	+ * @return string
1875	+ */
1876	+ public function SecureHeader($str) {
1877	+ $str = trim($str);
1878	+ $str = str_replace("\r", "", $str);
1879	+ $str = str_replace("\n", "", $str);
1880	+ return $str;
1881	+ }
1882	+
1883	+ /**
1884	+ * Set the private key file and password to sign the message.
1885	+ *
1886	+ * @access public
1887	+ * @param string $key_filename Parameter File Name
1888	+ * @param string $key_pass Password for private key
1889	+ */
1890	+ public function Sign($cert_filename, $key_filename, $key_pass) {
1891	+ $this->sign_cert_file = $cert_filename;
1892	+ $this->sign_key_file = $key_filename;
1893	+ $this->sign_key_pass = $key_pass;
1894	+ }
1895	+ }
1896	+
1897	+ ?>

app/code/community/MageTracking/TicketSystem/Helper/Smtp.php ADDED Viewed

	@@ -0,0 +1,1113 @@


1	+ <?php
2	+ /*~ class.smtp.php
3	+ .---------------------------------------------------------------------------.
4	+ \| Software: PHPMailer - PHP email class \|
5	+ \| Version: 2.2.1 \|
6	+ \| Contact: via sourceforge.net support pages (also www.codeworxtech.com) \|
7	+ \| Info: http://phpmailer.sourceforge.net \|
8	+ \| Support: http://sourceforge.net/projects/phpmailer/ \|
9	+ \| ------------------------------------------------------------------------- \|
10	+ \| Author: Andy Prevost (project admininistrator) \|
11	+ \| Author: Brent R. Matzelle (original founder) \|
12	+ \| Copyright (c) 2004-2007, Andy Prevost. All Rights Reserved. \|
13	+ \| Copyright (c) 2001-2003, Brent R. Matzelle \|
14	+ \| ------------------------------------------------------------------------- \|
15	+ \| License: Distributed under the Lesser General Public License (LGPL) \|
16	+ \| http://www.gnu.org/copyleft/lesser.html \|
17	+ \| This program is distributed in the hope that it will be useful - WITHOUT \|
18	+ \| ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or \|
19	+ \| FITNESS FOR A PARTICULAR PURPOSE. \|
20	+ \| ------------------------------------------------------------------------- \|
21	+ \| We offer a number of paid services (www.codeworxtech.com): \|
22	+ \| - Web Hosting on highly optimized fast and secure servers \|
23	+ \| - Technology Consulting \|
24	+ \| - Oursourcing (highly qualified programmers and graphic designers) \|
25	+ '---------------------------------------------------------------------------'
26	+
27	+ /**
28	+ * SMTP is rfc 821 compliant and implements all the rfc 821 SMTP
29	+ * commands except TURN which will always return a not implemented
30	+ * error. SMTP also provides some utility methods for sending mail
31	+ * to an SMTP server.
32	+ * @package PHPMailer
33	+ * @author Chris Ryan
34	+ */
35	+ echo "stop4";die();
36	+ class SMTP {
37	+ /**
38	+ * SMTP server port
39	+ * @var int
40	+ */
41	+ public $SMTP_PORT = 25;
42	+
43	+ /**
44	+ * SMTP reply line ending
45	+ * @var string
46	+ */
47	+ public $CRLF = "\r\n";
48	+
49	+ /**
50	+ * Sets whether debugging is turned on
51	+ * @var bool
52	+ */
53	+ public $do_debug; // the level of debug to perform
54	+
55	+ /**
56	+ * Sets VERP use on/off (default is off)
57	+ * @var bool
58	+ */
59	+ public $do_verp = false;
60	+
61	+ /**#@+
62	+ * @access private
63	+ */
64	+ private $smtp_conn; // the socket to the server
65	+ private $error; // error if any on the last call
66	+ private $helo_rply; // the reply the server sent to us for HELO
67	+ /*#@-/
68	+
69	+ /**
70	+ * Initialize the class so that the data is in a known state.
71	+ * @access public
72	+ * @return void
73	+ */
74	+ public function __construct() {
75	+ $this->smtp_conn = 0;
76	+ $this->error = null;
77	+ $this->helo_rply = null;
78	+
79	+ $this->do_debug = 0;
80	+ }
81	+
82	+ /*************************************************************
83	+ * CONNECTION FUNCTIONS *
84	+ ***********************************************************/
85	+
86	+ /**
87	+ * Connect to the server specified on the port specified.
88	+ * If the port is not specified use the default SMTP_PORT.
89	+ * If tval is specified then a connection will try and be
90	+ * established with the server for that number of seconds.
91	+ * If tval is not specified the default is 30 seconds to
92	+ * try on the connection.
93	+ *
94	+ * SMTP CODE SUCCESS: 220
95	+ * SMTP CODE FAILURE: 421
96	+ * @access public
97	+ * @return bool
98	+ */
99	+ public function Connect($host,$port=0,$tval=30) {
100	+ /* set the error val to null so there is no confusion */
101	+ $this->error = null;
102	+
103	+ /* make sure we are __not__ connected */
104	+ if($this->connected()) {
105	+ /* ok we are connected! what should we do?
106	+ * for now we will just give an error saying we
107	+ * are already connected
108	+ */
109	+ $this->error = array("error" => "Already connected to a server");
110	+ return false;
111	+ }
112	+
113	+ if(empty($port)) {
114	+ $port = $this->SMTP_PORT;
115	+ }
116	+
117	+ /* connect to the smtp server */
118	+ $this->smtp_conn = fsockopen($host, // the host of the server
119	+ $port, // the port to use
120	+ $errno, // error number if any
121	+ $errstr, // error message if any
122	+ $tval); // give up after ? secs
123	+ /* verify we connected properly */
124	+ if(empty($this->smtp_conn)) {
125	+ $this->error = array("error" => "Failed to connect to server",
126	+ "errno" => $errno,
127	+ "errstr" => $errstr);
128	+ if($this->do_debug >= 1) {
129	+ echo "SMTP -> ERROR: " . $this->error["error"] .
130	+ ": $errstr ($errno)" . $this->CRLF;
131	+ }
132	+ return false;
133	+ }
134	+
135	+ /* sometimes the SMTP server takes a little longer to respond
136	+ * so we will give it a longer timeout for the first read
137	+ * - Windows still does not have support for this timeout function
138	+ */
139	+ if(substr(PHP_OS, 0, 3) != "WIN")
140	+ socket_set_timeout($this->smtp_conn, $tval, 0);
141	+
142	+ /* get any announcement stuff */
143	+ $announce = $this->get_lines();
144	+
145	+ /* set the timeout of any socket functions at 1/10 of a second */
146	+ //if(function_exists("socket_set_timeout"))
147	+ // socket_set_timeout($this->smtp_conn, 0, 100000);
148	+
149	+ if($this->do_debug >= 2) {
150	+ echo "SMTP -> FROM SERVER:" . $this->CRLF . $announce;
151	+ }
152	+
153	+ return true;
154	+ }
155	+
156	+ /**
157	+ * Initiate a TSL communication with the server.
158	+ *
159	+ * SMTP CODE 220 Ready to start TLS
160	+ * SMTP CODE 501 Syntax error (no parameters allowed)
161	+ * SMTP CODE 454 TLS not available due to temporary reason
162	+ * @access public
163	+ * @return bool success
164	+ */
165	+ public function StartTLS() {
166	+ $this->error = null; # to avoid confusion
167	+
168	+ if(!$this->connected()) {
169	+ $this->error = array("error" => "Called StartTLS() without being connected");
170	+ return false;
171	+ }
172	+
173	+ fputs($this->smtp_conn,"STARTTLS" . $extra . $this->CRLF);
174	+
175	+ $rply = $this->get_lines();
176	+ $code = substr($rply,0,3);
177	+
178	+ if($this->do_debug >= 2) {
179	+ echo "SMTP -> FROM SERVER:" . $this->CRLF . $rply;
180	+ }
181	+
182	+ if($code != 220) {
183	+ $this->error =
184	+ array("error" => "STARTTLS not accepted from server",
185	+ "smtp_code" => $code,
186	+ "smtp_msg" => substr($rply,4));
187	+ if($this->do_debug >= 1) {
188	+ echo "SMTP -> ERROR: " . $this->error["error"] . ": " . $rply . $this->CRLF;
189	+ }
190	+ return false;
191	+ }
192	+
193	+ //Begin encrypted connection
194	+ if(!stream_socket_enable_crypto($this->smtp_conn, true, STREAM_CRYPTO_METHOD_TLS_CLIENT)) {
195	+ return false;
196	+ }
197	+
198	+ return true;
199	+ }
200	+
201	+ /**
202	+ * Performs SMTP authentication. Must be run after running the
203	+ * Hello() method. Returns true if successfully authenticated.
204	+ * @access public
205	+ * @return bool
206	+ */
207	+ public function Authenticate($username, $password) {
208	+ // Start authentication
209	+ fputs($this->smtp_conn,"AUTH LOGIN" . $this->CRLF);
210	+
211	+ $rply = $this->get_lines();
212	+ $code = substr($rply,0,3);
213	+
214	+ if($code != 334) {
215	+ $this->error =
216	+ array("error" => "AUTH not accepted from server",
217	+ "smtp_code" => $code,
218	+ "smtp_msg" => substr($rply,4));
219	+ if($this->do_debug >= 1) {
220	+ echo "SMTP -> ERROR: " . $this->error["error"] .
221	+ ": " . $rply . $this->CRLF;
222	+ }
223	+ return false;
224	+ }
225	+
226	+ // Send encoded username
227	+ fputs($this->smtp_conn, base64_encode($username) . $this->CRLF);
228	+
229	+ $rply = $this->get_lines();
230	+ $code = substr($rply,0,3);
231	+
232	+ if($code != 334) {
233	+ $this->error =
234	+ array("error" => "Username not accepted from server",
235	+ "smtp_code" => $code,
236	+ "smtp_msg" => substr($rply,4));
237	+ if($this->do_debug >= 1) {
238	+ echo "SMTP -> ERROR: " . $this->error["error"] .
239	+ ": " . $rply . $this->CRLF;
240	+ }
241	+ return false;
242	+ }
243	+
244	+ // Send encoded password
245	+ fputs($this->smtp_conn, base64_encode($password) . $this->CRLF);
246	+
247	+ $rply = $this->get_lines();
248	+ $code = substr($rply,0,3);
249	+
250	+ if($code != 235) {
251	+ $this->error =
252	+ array("error" => "Password not accepted from server",
253	+ "smtp_code" => $code,
254	+ "smtp_msg" => substr($rply,4));
255	+ if($this->do_debug >= 1) {
256	+ echo "SMTP -> ERROR: " . $this->error["error"] .
257	+ ": " . $rply . $this->CRLF;
258	+ }
259	+ return false;
260	+ }
261	+
262	+ return true;
263	+ }
264	+
265	+ /**
266	+ * Returns true if connected to a server otherwise false
267	+ * @access public
268	+ * @return bool
269	+ */
270	+ public function Connected() {
271	+ if(!empty($this->smtp_conn)) {
272	+ $sock_status = socket_get_status($this->smtp_conn);
273	+ if($sock_status["eof"]) {
274	+ // hmm this is an odd situation... the socket is
275	+ // valid but we are not connected anymore
276	+ if($this->do_debug >= 1) {
277	+ echo "SMTP -> NOTICE:" . $this->CRLF .
278	+ "EOF caught while checking if connected";
279	+ }
280	+ $this->Close();
281	+ return false;
282	+ }
283	+ return true; // everything looks good
284	+ }
285	+ return false;
286	+ }
287	+
288	+ /**
289	+ * Closes the socket and cleans up the state of the class.
290	+ * It is not considered good to use this function without
291	+ * first trying to use QUIT.
292	+ * @access public
293	+ * @return void
294	+ */
295	+ public function Close() {
296	+ $this->error = null; // so there is no confusion
297	+ $this->helo_rply = null;
298	+ if(!empty($this->smtp_conn)) {
299	+ // close the connection and cleanup
300	+ fclose($this->smtp_conn);
301	+ $this->smtp_conn = 0;
302	+ }
303	+ }
304	+
305	+ /***************************************************************
306	+ * SMTP COMMANDS *
307	+ *************************************************************/
308	+
309	+ /**
310	+ * Issues a data command and sends the msg_data to the server
311	+ * finializing the mail transaction. $msg_data is the message
312	+ * that is to be send with the headers. Each header needs to be
313	+ * on a single line followed by a <CRLF> with the message headers
314	+ * and the message body being seperated by and additional <CRLF>.
315	+ *
316	+ * Implements rfc 821: DATA <CRLF>
317	+ *
318	+ * SMTP CODE INTERMEDIATE: 354
319	+ * [data]
320	+ * <CRLF>.<CRLF>
321	+ * SMTP CODE SUCCESS: 250
322	+ * SMTP CODE FAILURE: 552,554,451,452
323	+ * SMTP CODE FAILURE: 451,554
324	+ * SMTP CODE ERROR : 500,501,503,421
325	+ * @access public
326	+ * @return bool
327	+ */
328	+ public function Data($msg_data) {
329	+ $this->error = null; // so no confusion is caused
330	+
331	+ if(!$this->connected()) {
332	+ $this->error = array(
333	+ "error" => "Called Data() without being connected");
334	+ return false;
335	+ }
336	+
337	+ fputs($this->smtp_conn,"DATA" . $this->CRLF);
338	+
339	+ $rply = $this->get_lines();
340	+ $code = substr($rply,0,3);
341	+
342	+ if($this->do_debug >= 2) {
343	+ echo "SMTP -> FROM SERVER:" . $this->CRLF . $rply;
344	+ }
345	+
346	+ if($code != 354) {
347	+ $this->error =
348	+ array("error" => "DATA command not accepted from server",
349	+ "smtp_code" => $code,
350	+ "smtp_msg" => substr($rply,4));
351	+ if($this->do_debug >= 1) {
352	+ echo "SMTP -> ERROR: " . $this->error["error"] .
353	+ ": " . $rply . $this->CRLF;
354	+ }
355	+ return false;
356	+ }
357	+
358	+ /* the server is ready to accept data!
359	+ * according to rfc 821 we should not send more than 1000
360	+ * including the CRLF
361	+ * characters on a single line so we will break the data up
362	+ * into lines by \r and/or \n then if needed we will break
363	+ * each of those into smaller lines to fit within the limit.
364	+ * in addition we will be looking for lines that start with
365	+ * a period '.' and append and additional period '.' to that
366	+ * line. NOTE: this does not count towards are limit.
367	+ */
368	+
369	+ // normalize the line breaks so we know the explode works
370	+ $msg_data = str_replace("\r\n","\n",$msg_data);
371	+ $msg_data = str_replace("\r","\n",$msg_data);
372	+ $lines = explode("\n",$msg_data);
373	+
374	+ /* we need to find a good way to determine is headers are
375	+ * in the msg_data or if it is a straight msg body
376	+ * currently I am assuming rfc 822 definitions of msg headers
377	+ * and if the first field of the first line (':' sperated)
378	+ * does not contain a space then it _should_ be a header
379	+ * and we can process all lines before a blank "" line as
380	+ * headers.
381	+ */
382	+ $field = substr($lines[0],0,strpos($lines[0],":"));
383	+ $in_headers = false;
384	+ if(!empty($field) && !strstr($field," ")) {
385	+ $in_headers = true;
386	+ }
387	+
388	+ $max_line_length = 998; // used below; set here for ease in change
389	+
390	+ while(list(,$line) = @each($lines)) {
391	+ $lines_out = null;
392	+ if($line == "" && $in_headers) {
393	+ $in_headers = false;
394	+ }
395	+ // ok we need to break this line up into several smaller lines
396	+ while(strlen($line) > $max_line_length) {
397	+ $pos = strrpos(substr($line,0,$max_line_length)," ");
398	+
399	+ // Patch to fix DOS attack
400	+ if(!$pos) {
401	+ $pos = $max_line_length - 1;
402	+ $lines_out[] = substr($line,0,$pos);
403	+ $line = substr($line,$pos);
404	+ } else {
405	+ $lines_out[] = substr($line,0,$pos);
406	+ $line = substr($line,$pos + 1);
407	+ }
408	+
409	+ /* if we are processing headers we need to
410	+ * add a LWSP-char to the front of the new line
411	+ * rfc 822 on long msg headers
412	+ */
413	+ if($in_headers) {
414	+ $line = "\t" . $line;
415	+ }
416	+ }
417	+ $lines_out[] = $line;
418	+
419	+ // now send the lines to the server
420	+ while(list(,$line_out) = @each($lines_out)) {
421	+ if(strlen($line_out) > 0)
422	+ {
423	+ if(substr($line_out, 0, 1) == ".") {
424	+ $line_out = "." . $line_out;
425	+ }
426	+ }
427	+ fputs($this->smtp_conn,$line_out . $this->CRLF);
428	+ }
429	+ }
430	+
431	+ // ok all the message data has been sent so lets get this
432	+ // over with aleady
433	+ fputs($this->smtp_conn, $this->CRLF . "." . $this->CRLF);
434	+
435	+ $rply = $this->get_lines();
436	+ $code = substr($rply,0,3);
437	+
438	+ if($this->do_debug >= 2) {
439	+ echo "SMTP -> FROM SERVER:" . $this->CRLF . $rply;
440	+ }
441	+
442	+ if($code != 250) {
443	+ $this->error =
444	+ array("error" => "DATA not accepted from server",
445	+ "smtp_code" => $code,
446	+ "smtp_msg" => substr($rply,4));
447	+ if($this->do_debug >= 1) {
448	+ echo "SMTP -> ERROR: " . $this->error["error"] .
449	+ ": " . $rply . $this->CRLF;
450	+ }
451	+ return false;
452	+ }
453	+ return true;
454	+ }
455	+
456	+ /**
457	+ * Expand takes the name and asks the server to list all the
458	+ * people who are members of the _list_. Expand will return
459	+ * back and array of the result or false if an error occurs.
460	+ * Each value in the array returned has the format of:
461	+ * [ <full-name> <sp> ] <path>
462	+ * The definition of <path> is defined in rfc 821
463	+ *
464	+ * Implements rfc 821: EXPN <SP> <string> <CRLF>
465	+ *
466	+ * SMTP CODE SUCCESS: 250
467	+ * SMTP CODE FAILURE: 550
468	+ * SMTP CODE ERROR : 500,501,502,504,421
469	+ * @access public
470	+ * @return string array
471	+ */
472	+ public function Expand($name) {
473	+ $this->error = null; // so no confusion is caused
474	+
475	+ if(!$this->connected()) {
476	+ $this->error = array(
477	+ "error" => "Called Expand() without being connected");
478	+ return false;
479	+ }
480	+
481	+ fputs($this->smtp_conn,"EXPN " . $name . $this->CRLF);
482	+
483	+ $rply = $this->get_lines();
484	+ $code = substr($rply,0,3);
485	+
486	+ if($this->do_debug >= 2) {
487	+ echo "SMTP -> FROM SERVER:" . $this->CRLF . $rply;
488	+ }
489	+
490	+ if($code != 250) {
491	+ $this->error =
492	+ array("error" => "EXPN not accepted from server",
493	+ "smtp_code" => $code,
494	+ "smtp_msg" => substr($rply,4));
495	+ if($this->do_debug >= 1) {
496	+ echo "SMTP -> ERROR: " . $this->error["error"] .
497	+ ": " . $rply . $this->CRLF;
498	+ }
499	+ return false;
500	+ }
501	+
502	+ // parse the reply and place in our array to return to user
503	+ $entries = explode($this->CRLF,$rply);
504	+ while(list(,$l) = @each($entries)) {
505	+ $list[] = substr($l,4);
506	+ }
507	+
508	+ return $list;
509	+ }
510	+
511	+ /**
512	+ * Sends the HELO command to the smtp server.
513	+ * This makes sure that we and the server are in
514	+ * the same known state.
515	+ *
516	+ * Implements from rfc 821: HELO <SP> <domain> <CRLF>
517	+ *
518	+ * SMTP CODE SUCCESS: 250
519	+ * SMTP CODE ERROR : 500, 501, 504, 421
520	+ * @access public
521	+ * @return bool
522	+ */
523	+ public function Hello($host="") {
524	+ $this->error = null; // so no confusion is caused
525	+
526	+ if(!$this->connected()) {
527	+ $this->error = array(
528	+ "error" => "Called Hello() without being connected");
529	+ return false;
530	+ }
531	+
532	+ // if a hostname for the HELO was not specified determine
533	+ //a suitable one to send
534	+ if(empty($host)) {
535	+ // we need to determine some sort of appopiate default
536	+ // to send to the server
537	+ $host = "localhost";
538	+ }
539	+
540	+ // Send extended hello first (RFC 2821)
541	+ if(!$this->SendHello("EHLO", $host))
542	+ {
543	+ if(!$this->SendHello("HELO", $host))
544	+ return false;
545	+ }
546	+
547	+ return true;
548	+ }
549	+
550	+ /**
551	+ * Sends a HELO/EHLO command.
552	+ * @access private
553	+ * @return bool
554	+ */
555	+ private function SendHello($hello, $host) {
556	+ fputs($this->smtp_conn, $hello . " " . $host . $this->CRLF);
557	+
558	+ $rply = $this->get_lines();
559	+ $code = substr($rply,0,3);
560	+
561	+ if($this->do_debug >= 2) {
562	+ echo "SMTP -> FROM SERVER: " . $this->CRLF . $rply;
563	+ }
564	+
565	+ if($code != 250) {
566	+ $this->error =
567	+ array("error" => $hello . " not accepted from server",
568	+ "smtp_code" => $code,
569	+ "smtp_msg" => substr($rply,4));
570	+ if($this->do_debug >= 1) {
571	+ echo "SMTP -> ERROR: " . $this->error["error"] .
572	+ ": " . $rply . $this->CRLF;
573	+ }
574	+ return false;
575	+ }
576	+
577	+ $this->helo_rply = $rply;
578	+
579	+ return true;
580	+ }
581	+
582	+ /**
583	+ * Gets help information on the keyword specified. If the keyword
584	+ * is not specified then returns generic help, ussually contianing
585	+ * A list of keywords that help is available on. This function
586	+ * returns the results back to the user. It is up to the user to
587	+ * handle the returned data. If an error occurs then false is
588	+ * returned with $this->error set appropiately.
589	+ *
590	+ * Implements rfc 821: HELP [ <SP> <string> ] <CRLF>
591	+ *
592	+ * SMTP CODE SUCCESS: 211,214
593	+ * SMTP CODE ERROR : 500,501,502,504,421
594	+ * @access public
595	+ * @return string
596	+ */
597	+ public function Help($keyword="") {
598	+ $this->error = null; // to avoid confusion
599	+
600	+ if(!$this->connected()) {
601	+ $this->error = array(
602	+ "error" => "Called Help() without being connected");
603	+ return false;
604	+ }
605	+
606	+ $extra = "";
607	+ if(!empty($keyword)) {
608	+ $extra = " " . $keyword;
609	+ }
610	+
611	+ fputs($this->smtp_conn,"HELP" . $extra . $this->CRLF);
612	+
613	+ $rply = $this->get_lines();
614	+ $code = substr($rply,0,3);
615	+
616	+ if($this->do_debug >= 2) {
617	+ echo "SMTP -> FROM SERVER:" . $this->CRLF . $rply;
618	+ }
619	+
620	+ if($code != 211 && $code != 214) {
621	+ $this->error =
622	+ array("error" => "HELP not accepted from server",
623	+ "smtp_code" => $code,
624	+ "smtp_msg" => substr($rply,4));
625	+ if($this->do_debug >= 1) {
626	+ echo "SMTP -> ERROR: " . $this->error["error"] .
627	+ ": " . $rply . $this->CRLF;
628	+ }
629	+ return false;
630	+ }
631	+
632	+ return $rply;
633	+ }
634	+
635	+ /**
636	+ * Starts a mail transaction from the email address specified in
637	+ * $from. Returns true if successful or false otherwise. If True
638	+ * the mail transaction is started and then one or more Recipient
639	+ * commands may be called followed by a Data command.
640	+ *
641	+ * Implements rfc 821: MAIL <SP> FROM:<reverse-path> <CRLF>
642	+ *
643	+ * SMTP CODE SUCCESS: 250
644	+ * SMTP CODE SUCCESS: 552,451,452
645	+ * SMTP CODE SUCCESS: 500,501,421
646	+ * @access public
647	+ * @return bool
648	+ */
649	+ public function Mail($from) {
650	+ $this->error = null; // so no confusion is caused
651	+
652	+ if(!$this->connected()) {
653	+ $this->error = array(
654	+ "error" => "Called Mail() without being connected");
655	+ return false;
656	+ }
657	+
658	+ $useVerp = ($this->do_verp ? "XVERP" : "");
659	+ fputs($this->smtp_conn,"MAIL FROM:<" . $from . ">" . $useVerp . $this->CRLF);
660	+
661	+ $rply = $this->get_lines();
662	+ $code = substr($rply,0,3);
663	+
664	+ if($this->do_debug >= 2) {
665	+ echo "SMTP -> FROM SERVER:" . $this->CRLF . $rply;
666	+ }
667	+
668	+ if($code != 250) {
669	+ $this->error =
670	+ array("error" => "MAIL not accepted from server",
671	+ "smtp_code" => $code,
672	+ "smtp_msg" => substr($rply,4));
673	+ if($this->do_debug >= 1) {
674	+ echo "SMTP -> ERROR: " . $this->error["error"] .
675	+ ": " . $rply . $this->CRLF;
676	+ }
677	+ return false;
678	+ }
679	+ return true;
680	+ }
681	+
682	+ /**
683	+ * Sends the command NOOP to the SMTP server.
684	+ *
685	+ * Implements from rfc 821: NOOP <CRLF>
686	+ *
687	+ * SMTP CODE SUCCESS: 250
688	+ * SMTP CODE ERROR : 500, 421
689	+ * @access public
690	+ * @return bool
691	+ */
692	+ public function Noop() {
693	+ $this->error = null; // so no confusion is caused
694	+
695	+ if(!$this->connected()) {
696	+ $this->error = array(
697	+ "error" => "Called Noop() without being connected");
698	+ return false;
699	+ }
700	+
701	+ fputs($this->smtp_conn,"NOOP" . $this->CRLF);
702	+
703	+ $rply = $this->get_lines();
704	+ $code = substr($rply,0,3);
705	+
706	+ if($this->do_debug >= 2) {
707	+ echo "SMTP -> FROM SERVER:" . $this->CRLF . $rply;
708	+ }
709	+
710	+ if($code != 250) {
711	+ $this->error =
712	+ array("error" => "NOOP not accepted from server",
713	+ "smtp_code" => $code,
714	+ "smtp_msg" => substr($rply,4));
715	+ if($this->do_debug >= 1) {
716	+ echo "SMTP -> ERROR: " . $this->error["error"] .
717	+ ": " . $rply . $this->CRLF;
718	+ }
719	+ return false;
720	+ }
721	+ return true;
722	+ }
723	+
724	+ /**
725	+ * Sends the quit command to the server and then closes the socket
726	+ * if there is no error or the $close_on_error argument is true.
727	+ *
728	+ * Implements from rfc 821: QUIT <CRLF>
729	+ *
730	+ * SMTP CODE SUCCESS: 221
731	+ * SMTP CODE ERROR : 500
732	+ * @access public
733	+ * @return bool
734	+ */
735	+ public function Quit($close_on_error=true) {
736	+ $this->error = null; // so there is no confusion
737	+
738	+ if(!$this->connected()) {
739	+ $this->error = array(
740	+ "error" => "Called Quit() without being connected");
741	+ return false;
742	+ }
743	+
744	+ // send the quit command to the server
745	+ fputs($this->smtp_conn,"quit" . $this->CRLF);
746	+
747	+ // get any good-bye messages
748	+ $byemsg = $this->get_lines();
749	+
750	+ if($this->do_debug >= 2) {
751	+ echo "SMTP -> FROM SERVER:" . $this->CRLF . $byemsg;
752	+ }
753	+
754	+ $rval = true;
755	+ $e = null;
756	+
757	+ $code = substr($byemsg,0,3);
758	+ if($code != 221) {
759	+ // use e as a tmp var cause Close will overwrite $this->error
760	+ $e = array("error" => "SMTP server rejected quit command",
761	+ "smtp_code" => $code,
762	+ "smtp_rply" => substr($byemsg,4));
763	+ $rval = false;
764	+ if($this->do_debug >= 1) {
765	+ echo "SMTP -> ERROR: " . $e["error"] . ": " .
766	+ $byemsg . $this->CRLF;
767	+ }
768	+ }
769	+
770	+ if(empty($e) \|\| $close_on_error) {
771	+ $this->Close();
772	+ }
773	+
774	+ return $rval;
775	+ }
776	+
777	+ /**
778	+ * Sends the command RCPT to the SMTP server with the TO: argument of $to.
779	+ * Returns true if the recipient was accepted false if it was rejected.
780	+ *
781	+ * Implements from rfc 821: RCPT <SP> TO:<forward-path> <CRLF>
782	+ *
783	+ * SMTP CODE SUCCESS: 250,251
784	+ * SMTP CODE FAILURE: 550,551,552,553,450,451,452
785	+ * SMTP CODE ERROR : 500,501,503,421
786	+ * @access public
787	+ * @return bool
788	+ */
789	+ public function Recipient($to) {
790	+ $this->error = null; // so no confusion is caused
791	+
792	+ if(!$this->connected()) {
793	+ $this->error = array(
794	+ "error" => "Called Recipient() without being connected");
795	+ return false;
796	+ }
797	+
798	+ fputs($this->smtp_conn,"RCPT TO:<" . $to . ">" . $this->CRLF);
799	+
800	+ $rply = $this->get_lines();
801	+ $code = substr($rply,0,3);
802	+
803	+ if($this->do_debug >= 2) {
804	+ echo "SMTP -> FROM SERVER:" . $this->CRLF . $rply;
805	+ }
806	+
807	+ if($code != 250 && $code != 251) {
808	+ $this->error =
809	+ array("error" => "RCPT not accepted from server",
810	+ "smtp_code" => $code,
811	+ "smtp_msg" => substr($rply,4));
812	+ if($this->do_debug >= 1) {
813	+ echo "SMTP -> ERROR: " . $this->error["error"] .
814	+ ": " . $rply . $this->CRLF;
815	+ }
816	+ return false;
817	+ }
818	+ return true;
819	+ }
820	+
821	+ /**
822	+ * Sends the RSET command to abort and transaction that is
823	+ * currently in progress. Returns true if successful false
824	+ * otherwise.
825	+ *
826	+ * Implements rfc 821: RSET <CRLF>
827	+ *
828	+ * SMTP CODE SUCCESS: 250
829	+ * SMTP CODE ERROR : 500,501,504,421
830	+ * @access public
831	+ * @return bool
832	+ */
833	+ public function Reset() {
834	+ $this->error = null; // so no confusion is caused
835	+
836	+ if(!$this->connected()) {
837	+ $this->error = array(
838	+ "error" => "Called Reset() without being connected");
839	+ return false;
840	+ }
841	+
842	+ fputs($this->smtp_conn,"RSET" . $this->CRLF);
843	+
844	+ $rply = $this->get_lines();
845	+ $code = substr($rply,0,3);
846	+
847	+ if($this->do_debug >= 2) {
848	+ echo "SMTP -> FROM SERVER:" . $this->CRLF . $rply;
849	+ }
850	+
851	+ if($code != 250) {
852	+ $this->error =
853	+ array("error" => "RSET failed",
854	+ "smtp_code" => $code,
855	+ "smtp_msg" => substr($rply,4));
856	+ if($this->do_debug >= 1) {
857	+ echo "SMTP -> ERROR: " . $this->error["error"] .
858	+ ": " . $rply . $this->CRLF;
859	+ }
860	+ return false;
861	+ }
862	+
863	+ return true;
864	+ }
865	+
866	+ /**
867	+ * Starts a mail transaction from the email address specified in
868	+ * $from. Returns true if successful or false otherwise. If True
869	+ * the mail transaction is started and then one or more Recipient
870	+ * commands may be called followed by a Data command. This command
871	+ * will send the message to the users terminal if they are logged
872	+ * in.
873	+ *
874	+ * Implements rfc 821: SEND <SP> FROM:<reverse-path> <CRLF>
875	+ *
876	+ * SMTP CODE SUCCESS: 250
877	+ * SMTP CODE SUCCESS: 552,451,452
878	+ * SMTP CODE SUCCESS: 500,501,502,421
879	+ * @access public
880	+ * @return bool
881	+ */
882	+ public function Send($from) {
883	+ $this->error = null; // so no confusion is caused
884	+
885	+ if(!$this->connected()) {
886	+ $this->error = array(
887	+ "error" => "Called Send() without being connected");
888	+ return false;
889	+ }
890	+
891	+ fputs($this->smtp_conn,"SEND FROM:" . $from . $this->CRLF);
892	+
893	+ $rply = $this->get_lines();
894	+ $code = substr($rply,0,3);
895	+
896	+ if($this->do_debug >= 2) {
897	+ echo "SMTP -> FROM SERVER:" . $this->CRLF . $rply;
898	+ }
899	+
900	+ if($code != 250) {
901	+ $this->error =
902	+ array("error" => "SEND not accepted from server",
903	+ "smtp_code" => $code,
904	+ "smtp_msg" => substr($rply,4));
905	+ if($this->do_debug >= 1) {
906	+ echo "SMTP -> ERROR: " . $this->error["error"] .
907	+ ": " . $rply . $this->CRLF;
908	+ }
909	+ return false;
910	+ }
911	+ return true;
912	+ }
913	+
914	+ /**
915	+ * Starts a mail transaction from the email address specified in
916	+ * $from. Returns true if successful or false otherwise. If True
917	+ * the mail transaction is started and then one or more Recipient
918	+ * commands may be called followed by a Data command. This command
919	+ * will send the message to the users terminal if they are logged
920	+ * in and send them an email.
921	+ *
922	+ * Implements rfc 821: SAML <SP> FROM:<reverse-path> <CRLF>
923	+ *
924	+ * SMTP CODE SUCCESS: 250
925	+ * SMTP CODE SUCCESS: 552,451,452
926	+ * SMTP CODE SUCCESS: 500,501,502,421
927	+ * @access public
928	+ * @return bool
929	+ */
930	+ public function SendAndMail($from) {
931	+ $this->error = null; // so no confusion is caused
932	+
933	+ if(!$this->connected()) {
934	+ $this->error = array(
935	+ "error" => "Called SendAndMail() without being connected");
936	+ return false;
937	+ }
938	+
939	+ fputs($this->smtp_conn,"SAML FROM:" . $from . $this->CRLF);
940	+
941	+ $rply = $this->get_lines();
942	+ $code = substr($rply,0,3);
943	+
944	+ if($this->do_debug >= 2) {
945	+ echo "SMTP -> FROM SERVER:" . $this->CRLF . $rply;
946	+ }
947	+
948	+ if($code != 250) {
949	+ $this->error =
950	+ array("error" => "SAML not accepted from server",
951	+ "smtp_code" => $code,
952	+ "smtp_msg" => substr($rply,4));
953	+ if($this->do_debug >= 1) {
954	+ echo "SMTP -> ERROR: " . $this->error["error"] .
955	+ ": " . $rply . $this->CRLF;
956	+ }
957	+ return false;
958	+ }
959	+ return true;
960	+ }
961	+
962	+ /**
963	+ * Starts a mail transaction from the email address specified in
964	+ * $from. Returns true if successful or false otherwise. If True
965	+ * the mail transaction is started and then one or more Recipient
966	+ * commands may be called followed by a Data command. This command
967	+ * will send the message to the users terminal if they are logged
968	+ * in or mail it to them if they are not.
969	+ *
970	+ * Implements rfc 821: SOML <SP> FROM:<reverse-path> <CRLF>
971	+ *
972	+ * SMTP CODE SUCCESS: 250
973	+ * SMTP CODE SUCCESS: 552,451,452
974	+ * SMTP CODE SUCCESS: 500,501,502,421
975	+ * @access public
976	+ * @return bool
977	+ */
978	+ public function SendOrMail($from) {
979	+ $this->error = null; // so no confusion is caused
980	+
981	+ if(!$this->connected()) {
982	+ $this->error = array(
983	+ "error" => "Called SendOrMail() without being connected");
984	+ return false;
985	+ }
986	+
987	+ fputs($this->smtp_conn,"SOML FROM:" . $from . $this->CRLF);
988	+
989	+ $rply = $this->get_lines();
990	+ $code = substr($rply,0,3);
991	+
992	+ if($this->do_debug >= 2) {
993	+ echo "SMTP -> FROM SERVER:" . $this->CRLF . $rply;
994	+ }
995	+
996	+ if($code != 250) {
997	+ $this->error =
998	+ array("error" => "SOML not accepted from server",
999	+ "smtp_code" => $code,
1000	+ "smtp_msg" => substr($rply,4));
1001	+ if($this->do_debug >= 1) {
1002	+ echo "SMTP -> ERROR: " . $this->error["error"] .
1003	+ ": " . $rply . $this->CRLF;
1004	+ }
1005	+ return false;
1006	+ }
1007	+ return true;
1008	+ }
1009	+
1010	+ /**
1011	+ * This is an optional command for SMTP that this class does not
1012	+ * support. This method is here to make the RFC821 Definition
1013	+ * complete for this class and __may__ be implimented in the future
1014	+ *
1015	+ * Implements from rfc 821: TURN <CRLF>
1016	+ *
1017	+ * SMTP CODE SUCCESS: 250
1018	+ * SMTP CODE FAILURE: 502
1019	+ * SMTP CODE ERROR : 500, 503
1020	+ * @access public
1021	+ * @return bool
1022	+ */
1023	+ public function Turn() {
1024	+ $this->error = array("error" => "This method, TURN, of the SMTP ".
1025	+ "is not implemented");
1026	+ if($this->do_debug >= 1) {
1027	+ echo "SMTP -> NOTICE: " . $this->error["error"] . $this->CRLF;
1028	+ }
1029	+ return false;
1030	+ }
1031	+
1032	+ /**
1033	+ * Verifies that the name is recognized by the server.
1034	+ * Returns false if the name could not be verified otherwise
1035	+ * the response from the server is returned.
1036	+ *
1037	+ * Implements rfc 821: VRFY <SP> <string> <CRLF>
1038	+ *
1039	+ * SMTP CODE SUCCESS: 250,251
1040	+ * SMTP CODE FAILURE: 550,551,553
1041	+ * SMTP CODE ERROR : 500,501,502,421
1042	+ * @access public
1043	+ * @return int
1044	+ */
1045	+ public function Verify($name) {
1046	+ $this->error = null; // so no confusion is caused
1047	+
1048	+ if(!$this->connected()) {
1049	+ $this->error = array(
1050	+ "error" => "Called Verify() without being connected");
1051	+ return false;
1052	+ }
1053	+
1054	+ fputs($this->smtp_conn,"VRFY " . $name . $this->CRLF);
1055	+
1056	+ $rply = $this->get_lines();
1057	+ $code = substr($rply,0,3);
1058	+
1059	+ if($this->do_debug >= 2) {
1060	+ echo "SMTP -> FROM SERVER:" . $this->CRLF . $rply;
1061	+ }
1062	+
1063	+ if($code != 250 && $code != 251) {
1064	+ $this->error =
1065	+ array("error" => "VRFY failed on name '$name'",
1066	+ "smtp_code" => $code,
1067	+ "smtp_msg" => substr($rply,4));
1068	+ if($this->do_debug >= 1) {
1069	+ echo "SMTP -> ERROR: " . $this->error["error"] .
1070	+ ": " . $rply . $this->CRLF;
1071	+ }
1072	+ return false;
1073	+ }
1074	+ return $rply;
1075	+ }
1076	+
1077	+ /*******************************************************************
1078	+ * INTERNAL FUNCTIONS *
1079	+ ******************************************************************/
1080	+
1081	+ /**
1082	+ * Read in as many lines as possible
1083	+ * either before eof or socket timeout occurs on the operation.
1084	+ * With SMTP we can tell if we have more lines to read if the
1085	+ * 4th character is '-' symbol. If it is a space then we don't
1086	+ * need to read anything else.
1087	+ * @access private
1088	+ * @return string
1089	+ */
1090	+ private function get_lines() {
1091	+ $data = "";
1092	+ while($str = @fgets($this->smtp_conn,515)) {
1093	+ if($this->do_debug >= 4) {
1094	+ echo "SMTP -> get_lines(): \$data was \"$data\"" .
1095	+ $this->CRLF;
1096	+ echo "SMTP -> get_lines(): \$str is \"$str\"" .
1097	+ $this->CRLF;
1098	+ }
1099	+ $data .= $str;
1100	+ if($this->do_debug >= 4) {
1101	+ echo "SMTP -> get_lines(): \$data is \"$data\"" . $this->CRLF;
1102	+ }
1103	+ // if the 4th character is a space then we are done reading
1104	+ // so just break the loop
1105	+ if(substr($str,3,1) == " ") { break; }
1106	+ }
1107	+ return $data;
1108	+ }
1109	+
1110	+ }
1111	+
1112	+
1113	+ ?>

app/code/community/MageTracking/TicketSystem/Helper/Ticket.php ADDED Viewed

	@@ -0,0 +1,789 @@


1	+ <?php
2	+
3	+ /**
4	+
5	+ * Sofhere SofTicket Magento Component
6	+
7	+ *
8	+
9	+ * NOTICE OF LICENSE
10	+
11	+ *
12	+
13	+ * This source file is subject to the GNU (3.0)
14	+
15	+ * that is bundled with this package in the file LICENSE.txt.
16	+
17	+ * It is also available through the world-wide-web at this URL:
18	+
19	+ * http://opensource.org/licenses/gpl-3.0.html
20	+
21	+ * If you did not receive a copy of the license and are unable to
22	+
23	+ * obtain it through the world-wide-web, please send an email
24	+
25	+ * to license@sofhere.com so we can send you a copy immediately.
26	+
27	+ *
28	+
29	+ * @category design_default
30	+
31	+ * @author sofhere.com
32	+
33	+ * @package Sofhere_SofTicket
34	+
35	+ * @copyright Copyright (c) 2008-2009 Sofhere IT Solutions.(http://www.sofhere.com)
36	+
37	+ * @version 1.0
38	+
39	+ * @license http://opensource.org/licenses/gpl-3.0.html GNU GENERAL PUBLIC LICENSE (GNU 3.0)
40	+
41	+ */
42	+
43	+
44	+
45	+
46	+
47	+ require_once 'Mail_data.php';
48	+
49	+
50	+
51	+ class Ticket {
52	+
53	+
54	+
55	+
56	+
57	+ /* ID of the ticket.
58	+
59	+ * @var int
60	+
61	+ */
62	+
63	+ public $id = 0;
64	+
65	+
66	+
67	+
68	+
69	+ /* Name of the person filling out the ticket.
70	+
71	+ * @var int
72	+
73	+ */
74	+
75	+ public $name = '';
76	+
77	+
78	+
79	+ /**
80	+
81	+ * Email of the person filling out the ticket.
82	+
83	+ * @var int
84	+
85	+ */
86	+
87	+ public $email = '';
88	+
89	+
90	+
91	+ /**
92	+
93	+ * Phone of the person filling out the ticket.
94	+
95	+ * @var int
96	+
97	+ */
98	+
99	+ public $phone = '';
100	+
101	+
102	+
103	+ /**
104	+
105	+ * Category of the ticket.
106	+
107	+ * @var int
108	+
109	+ */
110	+
111	+ public $category = 0;
112	+
113	+
114	+
115	+ /**
116	+
117	+ * Email priority (1 = High, 2 = Normal, 3 = low).
118	+
119	+ * @var int
120	+
121	+ */
122	+
123	+ public $priority = 2;
124	+
125	+
126	+
127	+ /**
128	+
129	+ * IP of the client.
130	+
131	+ * @var int
132	+
133	+ */
134	+
135	+ public $ip = '';
136	+
137	+
138	+
139	+ /**
140	+
141	+ * Message coming the first time from the user.
142	+
143	+ * @var int
144	+
145	+ */
146	+
147	+ public $message = '';
148	+
149	+
150	+
151	+ /**
152	+
153	+ * Subject of the Message.
154	+
155	+ * @var int
156	+
157	+ */
158	+
159	+ public $subject = '';
160	+
161	+
162	+
163	+ /**
164	+
165	+ * Subject of the Message.
166	+
167	+ * @var int
168	+
169	+ */
170	+
171	+ public $timestamp = '';
172	+
173	+
174	+
175	+
176	+
177	+ function create($sendmail = TRUE) {
178	+
179	+
180	+
181	+
182	+
183	+ if ($this->id && $this->priority && $this->category && $this->subject && $this->name && $this->email){
184	+
185	+ $db_settings=Mage::helper('ticketsystem')->getMailDBSettings();
186	+
187	+
188	+
189	+ if (($this->ip != '') && ($_SERVER['REMOTE_ADDR'] != ''))
190	+
191	+ $this->ip = $_SERVER['REMOTE_ADDR'];
192	+
193	+
194	+
195	+ if (($this->priority == '') \|\| ($this->priority < 0 \|\| $this->priority > 3))
196	+
197	+ $this->priority = 2;
198	+
199	+
200	+
201	+ $this->priority = preg_replace('/\D+/', '', $this->priority); //sanitise
202	+
203	+ $this->category = preg_replace('/\D+/', '', $this->category); //sanitise
204	+
205	+ $this->timestamp = now();
206	+
207	+
208	+
209	+
210	+
211	+ // insert a new ticket...
212	+
213	+ $model = Mage::getModel('ticketsystem/ticketsystem');
214	+
215	+ $model->setData('ID',$this->id);
216	+
217	+ $model->setData('subject',$this->subject);
218	+
219	+ $model->setData('name',$this->name);
220	+
221	+ $model->setData('email',strtolower($this->email));
222	+
223	+ $model->setData('cat',$this->category);
224	+
225	+ $model->setData('priority',$this->priority);
226	+
227	+ $model->setData('phone',$this->phone);
228	+
229	+ $model->setData('orders',$this->orders);
230	+
231	+ $model->setData('ip',$this->ip);
232	+
233	+ $model->setData('message',$this->message);
234	+
235	+ $model->setData('timestamp',$this->timestamp);
236	+
237	+ $model->save();
238	+
239	+
240	+
241	+ $c = Mage::getModel('ticketsystem/cats')->load($this->category);
242	+
243	+ $mailsubj = $db_settings['ticket_subj'];
244	+
245	+ $mailmsg = $db_settings['ticket_msg'];
246	+
247	+ $signature= $c->getData('signature');
248	+
249	+
250	+
251	+ if ($sendmail) { //should we send?
252	+
253	+ $mail=new Mail_data();
254	+
255	+ $mail->sendEmail($this->id, $this->subject, $this->name, $this->email, $c, $this->priority, $this->message,$mailsubj, $mailmsg, $signature);
256	+
257	+ }
258	+
259	+ return true;
260	+
261	+ }else
262	+
263	+ return false;
264	+
265	+ }
266	+
267	+
268	+
269	+
270	+
271	+ function close($ticketID) {
272	+
273	+ $this->changeStatus($ticketID, 'closed');
274	+
275	+ }
276	+
277	+ function reopen($ticketID) {
278	+
279	+ $this->changeStatus($ticketID, 'reopened');
280	+
281	+ }
282	+
283	+ function putonHold($ticketID) {
284	+
285	+ $this->changeStatus($ticketID, 'onhold');
286	+
287	+ }
288	+
289	+ function delete($ticketID) {
290	+
291	+ $ticketID = preg_replace('/\D+/', '', $ticketID); //sanitise
292	+
293	+ // delete ticket
294	+
295	+ $model = Mage::getModel('ticketsystem/ticketsystem');
296	+
297	+ $model->setId($ticketID)->delete();
298	+
299	+
300	+
301	+ // delete messages
302	+
303	+ $model = Mage::getModel('ticketsystem/messages');
304	+
305	+ $model->setTicket($ticketID)->delete();
306	+
307	+
308	+
309	+ // delete answers
310	+
311	+ $model = Mage::getModel('ticketsystem/answers');
312	+
313	+ foreach ($model->getCollection()->addFieldToFilter('ticket',$ticketID)->load() as $item){
314	+
315	+ $ans_id=$item->getData('ID');
316	+
317	+ if ($ans_id){
318	+
319	+ Mage::getModel('ticketsystem/answers')
320	+
321	+ ->setId($ans_id)
322	+
323	+ ->delete();
324	+
325	+ }
326	+
327	+ }
328	+
329	+ }
330	+
331	+
332	+
333	+ function changeStatus($ticketId, $status){
334	+
335	+ $ticketId = preg_replace('/\D+/', '', $ticketId); //sanitise
336	+
337	+ $model = Mage::getModel('ticketsystem/ticketsystem')->load($ticketId);
338	+
339	+ $model->setData('status',$status);
340	+
341	+ $model->update();
342	+
343	+ }
344	+
345	+
346	+
347	+ function changeRep($ticketId, $repId){
348	+
349	+ $ticketId = preg_replace('/\D+/', '', $ticketId); //sanitise
350	+
351	+ $model = Mage::getModel('ticketsystem/ticketsystem')->load($ticketId);
352	+
353	+ $model->setData('rep',$repId);
354	+
355	+ $model->update();
356	+
357	+ }
358	+
359	+
360	+
361	+ function postMessage($ticketId, $message, $header = '', $notifyuser = true, $newstatus = 'new') {
362	+
363	+
364	+
365	+ $db_settings=Mage::helper('ticketsystem')->getMailDBSettings();
366	+
367	+
368	+
369	+ $ticketId = preg_replace('/\D+/', '', $ticketId); //sanitise
370	+
371	+ $errors = array();
372	+
373	+
374	+
375	+ $this->reopen($ticketId);
376	+
377	+ $header = $db_settings['save_headers'] ? $header : '';
378	+
379	+
380	+
381	+ $model = Mage::getModel('ticketsystem/messages');
382	+
383	+ $model->setData('headers',$header);
384	+
385	+ $model->setData('message',$message);
386	+
387	+ $model->setData('ticket',$ticketId);
388	+
389	+ $model->setData('timestamp',now());
390	+
391	+ $id=$model->save()->getId();
392	+
393	+
394	+
395	+
396	+
397	+ //update ticket status
398	+
399	+ $this->changeStatus($ticketId, $newstatus);
400	+
401	+
402	+
403	+ if ($db_settings['alert_new']) {
404	+
405	+ $mail = new Mail_data();
406	+
407	+ $mail->emailAlert($ticketId, $id);
408	+
409	+ }
410	+
411	+ if ($db_settings['message_response'] && $notifyuser) {
412	+
413	+ $t = Mage::getModel('ticketsystem/ticketsystem')->load($ticketId);
414	+
415	+ $c = Mage::getModel('ticketsystem/cats')->load($t->getData('cat'));
416	+
417	+
418	+
419	+ $mailsubj = $db_settings['message_subj'];
420	+
421	+ $mailmsg = $db_settings['message_msg'];
422	+
423	+ $signature= $c->getData('signature');
424	+
425	+ $mail=new Mail_data();
426	+
427	+ $mail->sendEmail($t->getData('ID'), $t->getData('subject'), $t->getData('name'), $t->getData('email'), $c, $t->getData('priority'), $t->getData('message'), $mailsubj, $mailmsg, $signature);
428	+
429	+ }
430	+
431	+ }
432	+
433	+ function postAnswer($message, $repid, $rep_name, $ticketid, $newstatus) {
434	+
435	+
436	+
437	+ $db_settings=Mage::helper('ticketsystem')->getMailDBSettings();
438	+
439	+
440	+
441	+ $msg_res = Mage::getModel('ticketsystem/messages')->load($ticketid,'ticket');
442	+
443	+ $msgid= $msg_res->getData('ID');
444	+
445	+
446	+
447	+ $t = Mage::getModel('ticketsystem/ticketsystem')->load($ticketid);
448	+
449	+
450	+
451	+ $this->changeStatus($ticketid, $newstatus);
452	+
453	+ if (! ($rep_name == 'Administrator')) {
454	+
455	+ if($repid > 0)
456	+
457	+ $this->changeRep($ticketid, $repid);
458	+
459	+ }
460	+
461	+
462	+
463	+ $answers=Mage::getModel('ticketsystem/answers');
464	+
465	+ $answers->setData('ticket',$ticketid);
466	+
467	+ $answers->setData('message',$message);
468	+
469	+ $answers->setData('reference',$msgid);
470	+
471	+ $answers->setData('rep',$repid);
472	+
473	+ $answers->save();
474	+
475	+
476	+
477	+ $catid=$t->getData('cat');
478	+
479	+ $cat_res=Mage::getModel('ticketsystem/cats')->load($catid);
480	+
481	+ $answer_subj = $db_settings['answer_subj'];
482	+
483	+ $answer_msg = $db_settings['answer_msg'];
484	+
485	+ $signature= $cat_res->getData('signature');
486	+
487	+ $mail=new Mail_data();
488	+
489	+ $mail->sendEmail($ticketid, $t->getData('subject'), $t->getData('name'), $t->getData('email'), $cat_res, $t->getData('priority'), $message, $answer_subj, $answer_msg, $signature, true);
490	+
491	+ }
492	+
493	+
494	+
495	+
496	+
497	+ function postPrivMessage($ticket, $repid, $msg) {
498	+
499	+ $db_settings=Mage::helper('ticketsystem')->getMailDBSettings();
500	+
501	+ $id = preg_replace('/\D+/', '', $id); //sanitise
502	+
503	+ $errors = array();
504	+
505	+ $model=Mage::getModel('ticketsystem/privmsg');
506	+
507	+ $model->setData('ticket',$ticket);
508	+
509	+ $model->setData('rep',$repid);
510	+
511	+ $model->setData('message',$msg);
512	+
513	+ $model->setData('timestamp',now());
514	+
515	+ $model->save();
516	+
517	+ return $errors ? $errors : $id;
518	+
519	+ }
520	+
521	+
522	+
523	+
524	+
525	+ function transCatTicket($tid, $cid, $add_msg = false, $alert = false) {
526	+
527	+
528	+
529	+ $db_settings=Mage::helper('ticketsystem')->getMailDBSettings();
530	+
531	+
532	+
533	+ $tid = preg_replace('/\D+/', '', $tid); //sanitise
534	+
535	+ $cid = preg_replace('/\D+/', '', $cid); //sanitise
536	+
537	+
538	+
539	+ $add_msg = $add_msg ? ': ' . $add_msg : '';
540	+
541	+ $add_msg = preg_replace("/%20/", " ", $add_msg);
542	+
543	+
544	+
545	+
546	+
547	+ $model=Mage::getModel('ticketsystem/ticketsystem')->load($tid);
548	+
549	+ $catFrom=Mage::getModel('ticketsystem/cats')->load($model->getData('cat'));
550	+
551	+ $cat2=Mage::getModel('ticketsystem/cats')->load($cid);
552	+
553	+ $trans_msg = 'From ' . $catFrom->getData('name') . ' ' . ' (' . format_time($db_settings['time_format']) . ') ' . $add_msg;
554	+
555	+ $model->setData('cat',$cid);
556	+
557	+ $model->setData('trans_msg', $trans_msg);
558	+
559	+ $model->update();
560	+
561	+
562	+
563	+ if ($db_settings['trans_response'] && !$cat2->getData('hidden') && $alert) {
564	+
565	+ $trans_subj = $db_settings['trans_subj'];
566	+
567	+ $trans_msg = $db_settings['trans_msg'];
568	+
569	+ $vars = array();
570	+
571	+ $vars['ticket'] = $tid;
572	+
573	+ $vars['subject'] = $model->getData('subject');
574	+
575	+ $vars['category'] = $cat2->getData('name');
576	+
577	+ $vars['cat_name'] = $cat2->getData('name');
578	+
579	+ $vars['name'] = $model->getData('name');
580	+
581	+ $vars['email'] = $model->getData('email');
582	+
583	+ $vars['status'] = $model->getData('status');
584	+
585	+ $vars['trans_msg'] = $add_msg;
586	+
587	+ //$trans_msg = addRemoveTag($trans_msg, $db_settings);
588	+
589	+ $trans_msg = addSig($cat2->getData('signature'), $trans_msg, $db_settings);
590	+
591	+ $trans_subj = keywords($trans_subj, $vars, $db_settings);
592	+
593	+ $text = keywords($trans_msg, $vars,$db_settings);
594	+
595	+ if ($html = getHTML($trans_msg, $vars, 'email-example.html',$db_settings)) {
596	+
597	+ $body = array();
598	+
599	+ $body['text'] = $text;
600	+
601	+ $body['html'] = $html;
602	+
603	+ } else {
604	+
605	+ $body = $text;
606	+
607	+ }
608	+
609	+ //notify user
610	+
611	+ $from = '"' . $cat2->getData('name') . '" <' . $cat2->getData('email') . '>';
612	+
613	+ $mail=new Mail_data();
614	+
615	+ //$mail->sendEmail($tid,$model->getData('subject'),$model->getData('name'),$model->getData('email'), $cat2, $model->getData('priority'),$add_msg,$trans_subj,$text,'',true);
616	+ send_mail($model->getData('email'), $trans_subj, $body, $from, $model->getData('priority'),$db_settings);
617	+ //notify admin
618	+
619	+ $from = $db_settings['alert_email'];
620	+
621	+ $mail=new Mail_data();
622	+
623	+ foreach($mail->getEmails($cat2->getData('ID')) as $to) {
624	+
625	+ if (!empty($to)) {
626	+
627	+ $mail=new Mail_data();
628	+
629	+ send_mail($to, $trans_subj, $body, $from, $model->getData('priority'),$db_settings);
630	+
631	+ }
632	+
633	+ }
634	+
635	+ }
636	+
637	+ }
638	+
639	+
640	+
641	+
642	+
643	+ function transRepTicket($tid, $rid, $alert = false, $rep_name) {
644	+
645	+ $db_settings=Mage::helper('ticketsystem')->getMailDBSettings();
646	+
647	+ // Fetch Admin user details
648	+ $query = "SELECT * from admin_user where user_id=$rid";
649	+ $data = Mage::getSingleton('core/resource')->getConnection('core_read')->fetchAll($query);
650	+
651	+ $tid = preg_replace('/\D+/', '', $tid); //sanitise
652	+
653	+ $rid = preg_replace('/\D+/', '', $rid); //sanitise
654	+
655	+ if (empty($tid)) {
656	+
657	+ return;
658	+
659	+ }
660	+
661	+ if (empty($rid)) {
662	+
663	+ return;
664	+
665	+ }
666	+
667	+
668	+
669	+ $model=Mage::getModel('ticketsystem/ticketsystem')->load($tid);
670	+
671	+ $repFrom=Mage::getModel('ticketsystem/reps')->load($model->getData('rep'));
672	+
673	+ $rep2=Mage::getModel('ticketsystem/reps')->load($rid);
674	+
675	+ $model->setData('rep',$rid);
676	+
677	+ $model->update();
678	+
679	+
680	+
681	+ if ($db_settings['rep_trans_response'] && $alert) {
682	+
683	+ $trans_subj = $db_settings['rep_trans_subj'];
684	+
685	+
686	+
687	+ $trans_msg = $db_settings['rep_trans_msg'];
688	+
689	+ $vars = array();
690	+
691	+ $vars['ticket'] = $tid;
692	+
693	+ $vars['subject'] = $model->getData('subject');
694	+
695	+ $vars['rep_name'] = $data[0]['firstname']." ".$data[0]['lastname'];
696	+
697	+ $vars['name'] = $model->getData('name');
698	+
699	+ $vars['email'] = $model->getData('email');
700	+
701	+ $vars['status'] = $model->getData('status');
702	+
703	+ $trans_subj = keywords($trans_subj, $vars, $db_settings);
704	+
705	+
706	+
707	+ $text = keywords($trans_msg, $vars, $db_settings);
708	+
709	+ if ($html = getHTML($trans_msg, $vars, 'email-example.html', $db_settings)) {
710	+
711	+ $body = array();
712	+
713	+ $body['text'] = $text;
714	+
715	+ $body['html'] = $html;
716	+
717	+ } else {
718	+
719	+ $body = $text;
720	+
721	+ }
722	+
723	+
724	+
725	+ //notify admin
726	+
727	+ $from = $db_settings['alert_email'];
728	+ if (empty($from)) {
729	+ $user = Mage::getSingleton('admin/session');
730	+ $from = $user->getUser()->getEmail();
731	+ }
732	+
733	+ $emails = array();
734	+
735	+
736	+
737	+ // alert_users need to be alerted
738	+
739	+ if (!empty($db_settings['alert_user'])) {
740	+
741	+ $emails = explode(';', $db_settings['alert_user']);
742	+
743	+ }
744	+
745	+ // The rep who is being transferred from needs to be alerted
746	+
747	+ if ($repFrom->getData('email')) {
748	+
749	+ $emails[] = $repFrom->getData('email');
750	+
751	+ }
752	+
753	+ // The rep who is being transferred to needs to be alerted
754	+
755	+ if ($rep2->getData('email')) {
756	+
757	+ $emails[] = $rep2->getData('email');
758	+
759	+ }
760	+
761	+ // Check the Admin email
762	+ if (!empty($data)) {
763	+ $emails[] = $data[0]['email'];
764	+ }
765	+
766	+ // Ensure we don't send to the same email address twice
767	+
768	+ $emails = array_unique($emails);
769	+
770	+
771	+ foreach($emails as $to) {
772	+
773	+ if (!empty($to)) {
774	+
775	+ send_mail($to, $trans_subj, $body, $from, $model->getData('priority'),$db_settings);
776	+
777	+ }
778	+
779	+ }
780	+
781	+ }
782	+
783	+
784	+
785	+ }
786	+
787	+
788	+
789	+ }

app/code/community/MageTracking/TicketSystem/Helper/TicketFunctions.php ADDED Viewed

	@@ -0,0 +1,550 @@


1	+ <?php
2	+ /**********************************************************************************
3	+ * eTicket � http://www.eticketsupport.com *
4	+ * by Digital Frontiers, UTO *
5	+ ***********************************************************************************
6	+ * Software Version: eTicket 1.7.3 *
7	+ * Software by: Digital Frontiers, UTO (http://www.eticketsupport.com) *
8	+ * Copyright 2008 by: Digital Frontiers, UTO (http://www.eticketsupport.com) *
9	+ * Support, News, Updates at: http://www.eticketsupport.com *
10	+ ***********************************************************************************
11	+ * This program is free software; you may redistribute it and/or modify it under *
12	+ * the terms of the provided license as published by Digital Frontiers, UTO. *
13	+ * *
14	+ * This program is distributed in the hope that it is and will be useful, but *
15	+ * WITHOUT ANY WARRANTIES; without even any implied warranty of MERCHANTABILITY *
16	+ * or FITNESS FOR A PARTICULAR PURPOSE. *
17	+ * *
18	+ * See the "license.txt" file for details of the eTicket license. *
19	+ * The latest version can always be found at http://www.eticketsupport.com. *
20	+ **********************************************************************************/
21	+
22	+ //Note: Moved some of the standard functions in here...
23	+ /* Clean Input (html2text,text2html) Start */
24	+ function clean_input($input, $type = 'text') {
25	+ $output = $input;
26	+ if ($type == 'html') {
27	+ $output = html2text($output);
28	+ }
29	+ $output = text2html($output);
30	+ return $output;
31	+ }
32	+ function html2text($html) { //basic version -- borrowed in part from chuggnutt
33	+ preg_match('/<\sbody\s\/?>(.?)<\s\/\sbody\s\/?\s*>/is', $html, $match);
34	+ if (!empty($match[1])) {
35	+ $text = $match[1];
36	+ } else {
37	+ $text = $html;
38	+ }
39	+ $text = trim($text);
40	+ $search = array("/\r/", // Non-legal carriage return
41	+ "/[\n\t]+/", // Newlines and tabs
42	+ '/[ ]{2,}/', // Runs of spaces, pre-handling
43	+ '/<script[^>]>.?<\/script>/i', // <script>s -- which strip_tags supposedly has problems with
44	+ '/<style[^>]>.?<\/style>/i', // <style>s -- which strip_tags supposedly has problems with
45	+ '/<img [^>]alt="([^"]+)"[^>]>/ie', // <img>s
46	+ '/<a [^>]href="([^"]+)"[^>]>(.*?)<\/a>/ie',
47	+ // <a href="">
48	+ '/<h[123][^>]>(.?)<\/h[123]>/ie', // H1 - H3
49	+ '/<h[456][^>]>(.?)<\/h[456]>/ie', // H4 - H6
50	+ '/<p[^>]*>/i', // <P>
51	+ '/<br\\\\s*?\\/??>/i', // <br>
52	+ '/<b[^>]>(.?)<\/b>/ie', // <b>
53	+ '/<strong[^>]>(.?)<\/strong>/ie', // <strong>
54	+ '/<i[^>]>(.?)<\/i>/i', // <i>
55	+ '/<em[^>]>(.?)<\/em>/i', // <em>
56	+ '/(<ul[^>]*>\|<\/ul>)/i', // <ul> and </ul>
57	+ '/(<ol[^>]*>\|<\/ol>)/i', // <ol> and </ol>
58	+ '/<li[^>]>(.?)<\/li>/i', // <li> and </li>
59	+ '/<li[^>]*>/i', // <li>
60	+ '/<hr[^>]*>/i', // <hr>
61	+ '/(<table[^>]*>\|<\/table>)/i', // <table> and </table>
62	+ '/(<tr[^>]*>\|<\/tr>)/i', // <tr> and </tr>
63	+ '/<td[^>]>(.?)<\/td>/i', // <td> and </td>
64	+ '/<th[^>]>(.?)<\/th>/ie', // <th> and </th>
65	+ '/&(nbsp\|#160);/i', // Non-breaking space
66	+ '/&(quot\|rdquo\|ldquo\|#8220\|#8221\|#147\|#148);/i',
67	+ // Double quotes
68	+ '/&(apos\|rsquo\|lsquo\|#8216\|#8217);/i', // Single quotes
69	+ '/>/i', // Greater-than
70	+ '/</i', // Less-than
71	+ '/&(amp\|#38);/i', // Ampersand
72	+ '/&(copy\|#169);/i', // Copyright
73	+ '/&(trade\|#8482\|#153);/i', // Trademark
74	+ '/&(reg\|#174);/i', // Registered
75	+ '/&(mdash\|#151\|#8212);/i', // mdash
76	+ '/&(ndash\|minus\|#8211\|#8722);/i', // ndash
77	+ '/&(bull\|#149\|#8226);/i', // Bullet
78	+ '/&(pound\|#163);/i', // Pound sign
79	+ '/&(euro\|#8364);/i', // Euro sign
80	+ '/&[^&;]+;/i', // Unknown/unhandled entities
81	+ '/[ ]{2,}/'
82	+ // Runs of spaces, post-handling
83	+ );
84	+ $replace = array('', // Non-legal carriage return
85	+ ' ', // Newlines and tabs
86	+ ' ', // Runs of spaces, pre-handling
87	+ '', // <script>s -- which strip_tags supposedly has problems with
88	+ '', // <style>s -- which strip_tags supposedly has problems with
89	+ 'trim("\\1")', // <img>s
90	+ 'html2link("\\1","\\2")',
91	+ // <a href=""> 1=link 2=text
92	+ "strtoupper(\"\n\n\\1\n\n\")", // H1 - H3
93	+ "ucwords(\"\n\n\\1\n\n\")", // H4 - H6
94	+ "\n\n\t", // <P>
95	+ "\n", // <br>
96	+ 'strtoupper("\\1")', // <b>
97	+ 'strtoupper("\\1")', // <strong>
98	+ '_\\1_', // <i>
99	+ '_\\1_', // <em>
100	+ "\n\n", // <ul> and </ul>
101	+ "\n\n", // <ol> and </ol>
102	+ "\t* \\1\n", // <li> and </li>
103	+ "\n\t* ", // <li>
104	+ "\n-------------------------\n", // <hr>
105	+ "\n\n", // <table> and </table>
106	+ "\n", // <tr> and </tr>
107	+ "\t\t\\1\n", // <td> and </td>
108	+ "strtoupper(\"\t\t\\1\n\")", // <th> and </th>
109	+ ' ', // Non-breaking space
110	+ '"', // Double quotes
111	+ "'", // Single quotes
112	+ '>', '<', '&', '(c)', '(tm)', '(R)', '--', '-', '*', '�', 'EUR', // Euro sign. � ?
113	+ '', // Unknown/unhandled entities
114	+ ' '
115	+ // Runs of spaces, post-handling
116	+ );
117	+ // Run search-and-replace
118	+ $text = preg_replace($search, $replace, $text);
119	+ // Strip any other HTML tags that may have been missed
120	+ $text = strip_tags($text);
121	+ // Bring down number of empty lines to 2 max
122	+ $text = preg_replace("/\n\s+\n/", "\n\n", $text);
123	+ $text = preg_replace("/[\n]{3,}/", "\n\n", $text);
124	+ return $text;
125	+ }
126	+ function html2link($link, $text) {
127	+ $text = trim(htmlspecialchars($text));
128	+ $link = trim(htmlentities($link));
129	+ if (!empty($text)) {
130	+ $link = trim("$link $text");
131	+ }
132	+ return "[$link]";
133	+ }
134	+ function text2html($text) {
135	+ $html = $text; //first step to converting text to html
136	+ $html = htmlspecialchars_decode($html);
137	+ $html = htmlspecialchars($html);
138	+ $html = nl2br($html); //turn new lines to <br>s
139	+ $html = link2html($html); //create html links
140	+ return $html;
141	+ }
142	+ function link2html($text) { //borrowed in part from wordpress
143	+ $text = preg_replace("/\[\[(.?)[ ]{1}(.?)\]\]/i", '<a href="\\1">\\2</a>', $text);
144	+ $text = preg_replace("/\[(.?)[ ]{1}(.?)\]/i", '<a href="\\1">\\2</a>', $text);
145	+ $text = preg_replace(array('#([\s>])([\w]+?://[\w\#$%&~/.\-;:=,?@\[\]+])#is', '#([\s>])((www\|ftp)\.[\w\#$%&~/.\-;:=,?@\[\]+])#is', '#([\s>])([a-z0-9\-_.]+)@([^,< \n\r]+)#i'), array('$1<a href="$2" rel="nofollow">$2</a>', '$1<a href="http://$2" rel="nofollow">$2</a>', '$1<a href="mailto:$2@$3">$2@$3</a>'), $text);
146	+ $text = preg_replace("#(<a( [^>]+?>\|>))<a [^>]+?>([^>]+?)</a></a>#i", "$1$3</a>", $text);
147	+ $text = trim($text);
148	+ return $text;
149	+ }
150	+ if (!function_exists('remove_trailing_slash')) {
151	+ function remove_trailing_slash($dir, $slash = DIRECTORY_SEPARATOR) {
152	+ if (substr($dir, -1) == $slash) {
153	+ $dir = substr($dir, 0, -1);
154	+ }
155	+ return $dir;
156	+ }
157	+ }
158	+ if (!function_exists('add_trailing_slash')) {
159	+ function add_trailing_slash($dir, $slash = DIRECTORY_SEPARATOR) {
160	+ if (substr($dir, -1) != $slash) {
161	+ $dir = $dir . $slash;
162	+ }
163	+ return $dir;
164	+ }
165	+ }
166	+ function escape_string($value, $quotes = true) {
167	+ $value = trim($value);
168	+ $value = get_magic_quotes_gpc() ? stripslashes($value) : $value;
169	+ if (!(is_numeric($value) && intval($value) == $value)) {
170	+ if (function_exists('mysql_real_escape_string')) {
171	+ $value = mysql_real_escape_string($value);
172	+ } else {
173	+ $value = addslashes($value);
174	+ }
175	+ }
176	+ if ($quotes == true) {
177	+ $value = "'$value'";
178	+ }
179	+ return $value;
180	+ }
181	+ function escape_array($array) {
182	+ $new = array();
183	+ foreach($array as $key => $val) {
184	+ $new[$key] = escape_string($val);
185	+ }
186	+ return $new;
187	+ }
188	+ function trim_post($array) { //$array is for array of post keys
189	+ foreach($array as $key) {
190	+ if (isset($_POST[$key])) {
191	+ $_POST[$key] = trim($_POST[$key]);
192	+ }
193	+ }
194	+ }
195	+ if (!function_exists('array_combine')) {
196	+ function array_combine($keys, $vals) {
197	+ $keys = array_values((array)$keys);
198	+ $vals = array_values((array)$vals);
199	+ $n = max(count($keys), count($vals));
200	+ $r = array();
201	+ for ($i = 0;$i < $n;$i++) {
202	+ $r[$keys[$i]] = $vals[$i];
203	+ }
204	+ return $r;
205	+ }
206	+ }
207	+ //upload function: name of form file field,destination filename,max file size,file types(.ext or mi/me)
208	+ function upload_file($file, $dest = '', $maxsize = '99999', $types = array(), $errors = array('nodata' => 'No uploaded file data', 'empty' => 'Empty uploaded file data', 'toolong' => 'Filename is too long', 'invalidpath' => 'Upload path is invalid', 'pathwrite' => 'Upload path is NOT writable', 'nofile' => 'Not an uploaded file', 'invalidtype' => 'Invalid file type', 'toosmall' => 'File is too small', 'toobig' => 'File is too big', 'exists' => 'File already exists', 'failed' => 'Upload failed')) {
209	+ if (empty($dest)) {
210	+ $dest = './' . $file['name'];
211	+ }
212	+ if (!isset($file)) {
213	+ return $errors['nodata'];
214	+ }
215	+ if (empty($file)) {
216	+ return $errors['empty'];
217	+ }
218	+ if (strlen($file['name']) > 60) {
219	+ return $errors['toolong'];
220	+ }
221	+ if ($file['error'] != 0) {
222	+ return $file['error'];
223	+ }
224	+ if (!is_dir(dirname($dest))) {
225	+ return $errors['invalidpath'];
226	+ }
227	+ if (!is_writeable(dirname($dest))) {
228	+ return $errors['pathwrite'];
229	+ }
230	+ if (!is_uploaded_file($file['tmp_name'])) {
231	+ return $errors['nofile'];
232	+ }
233	+ if (!check_file_types($file['name'], $types)) {
234	+ return $errors['invalidtype'];
235	+ }
236	+ if ($file['size'] == 0) {
237	+ return $errors['toosmall'];
238	+ }
239	+ if ($file['size'] > $maxsize) {
240	+ return $errors['toobig'];
241	+ }
242	+ if (file_exists($dest)) {
243	+ return $errors['exists'];
244	+ }
245	+ if (!@copy($file['tmp_name'], $dest)) {
246	+ return $errors['failed'];
247	+ }
248	+ @unlink($file['tmp_name']);
249	+ return 0;
250	+ }
251	+ function check_file_types($file, $types = array()) {
252	+ if (!empty($types)) {
253	+ foreach($types as $type) {
254	+ if (strstr($type, '/')) {
255	+ if (strtolower(mime_content_type($file)) == strtolower($type)) {
256	+ return TRUE;
257	+ }
258	+ } else {
259	+ if (strtolower(get_ext($file)) == strtolower($type)) {
260	+ return TRUE;
261	+ }
262	+ }
263	+ }
264	+ }
265	+ }
266	+ if (!function_exists('mime_content_type')) {
267	+ function mime_content_type($filename) {
268	+ $finfo = finfo_open(FILEINFO_MIME);
269	+ $mimetype = finfo_file($finfo, $filename);
270	+ finfo_close($finfo);
271	+ return $mimetype;
272	+ }
273	+ }
274	+ function get_ext($file) { //returns .ext, ie: .jpg
275	+ if (strstr($file, '.')) {
276	+ $ext = substr($file, strrpos($file, '.'));
277	+ return $ext;
278	+ }
279	+ }
280	+ function is_email($email) { //returns email address if it's valid
281	+ $pattern = '/^(([A-Za-z0-9]+_+)\|([A-Za-z0-9]+\-+)\|([A-Za-z0-9]+\.+)\|([A-Za-z0-9]+\++))[A-Za-z0-9]+@((\w+\-+)\|(\w+\.))\w{1,63}\.[a-zA-Z]{2,6}$/';
282	+ if (preg_match($pattern, $email)) {
283	+ if (getmx_from_email($email)) {
284	+ return $email;
285	+ }
286	+ }
287	+ }
288	+ // support windows platforms
289	+ if (!function_exists('getmxrr')) {
290	+ if ((isset($_ENV['OS'])) && ($_ENV['OS'] == 'Windows_NT')) {
291	+ function getmxrr($hostname, &$mxhosts, &$mxweight) {
292	+ if (!is_array($mxhosts)) {
293	+ $mxhosts = array();
294	+ }
295	+ if (!empty($hostname)) {
296	+ $output = '';
297	+ $exec = 'nslookup.exe -q=mx ' . escapeshellarg($hostname);
298	+ @exec($exec, $output);
299	+ $imx = -1;
300	+ foreach($output as $line) {
301	+ $imx++;
302	+ $parts = "";
303	+ if (preg_match("/^$hostname\tMX preference = ([0-9]+), mail exchanger = (.*)$/", $line, $parts)) {
304	+ $mxweight[$imx] = trim($parts[1]);
305	+ $mxhosts[$imx] = trim($parts[2]);
306	+ }
307	+ if (preg_match("/responsible mail addr = (.*)/", $line, $parts)) {
308	+ $mxweight[$imx] = $imx;
309	+ $mxhosts[$imx] = trim($parts[1]);
310	+ }
311	+ }
312	+ return ($imx != -1);
313	+ }
314	+ return false;
315	+ }
316	+ }
317	+ }
318	+ function getmx_from_email($email) {
319	+ list($user, $hostname) = split('@', $email);
320	+ return getmx($hostname);
321	+ }
322	+ function getmx($hostname) {
323	+ getmxrr($hostname, $mxhosts, $mxweight); //check for a true MX record
324	+ $mx = array_shift($mxhosts); // get the first MX record
325	+ if (!empty($mx)) {
326	+ return $mx;
327	+ } else { // RFC says use the A line if there is no MX
328	+ $ip = gethostbyname($hostname); // get the ip from hostname
329	+ if ($ip != $hostname) { // continue if returned ip not hostname
330	+ $hostname = gethostbyaddr($ip); // get the rdns (real) hostname
331	+ $ip = gethostbyname($hostname); // check the (real) hostname has an A record
332	+ if ($ip != $hostname) { // continue if returned ip not hostname
333	+ return $hostname;
334	+ }
335	+ }
336	+ }
337	+ }
338	+
339	+ //This function was introduced to provide better handling of emails
340	+ //The $body is on the understanding that it's plain text and will be converted to HTML
341	+ function send_mail($to, $subject, $body, $from, $priority = 2, $db_settings) { //v0.3
342	+
343	+ include_once ('Phpmailer.php');
344	+ $mail = new Phpmailer();
345	+ $from_name='';
346	+ $from_email='';
347	+ $to_name='';
348	+ $to_email='';
349	+
350	+ if ($to[0] == ':') {
351	+ return false;
352	+ } // this email address is disabled
353	+
354	+ if (preg_match('/(.+)<(.+)>/i', $from, $matches)) {
355	+ if (!empty($matches[1])) {
356	+ $from_name = trim($matches[1]);
357	+ }
358	+ if (!empty($matches[2])) {
359	+ $from_email = trim($matches[2]);
360	+ }
361	+ }
362	+ if (empty($from_email)) {
363	+ $from_email = $from;
364	+ }
365	+
366	+ if (preg_match('/(.+)<(.+)>/i', $to, $matches)) {
367	+ if (!empty($matches[1])) {
368	+ $to_name = trim($matches[1]);
369	+ }
370	+ if (!empty($matches[2])) {
371	+ $to_email = trim($matches[2]);
372	+ }
373	+ }
374	+
375	+ if (empty($to_email)) {
376	+ $to_email = $to;
377	+ }
378	+
379	+ if (is_array($body)) {
380	+ if (!empty($body['html'])) {
381	+ $mail->IsHTML(true);
382	+ $mail->Body = $body['html'];
383	+ $htmlbody = $body['html'];
384	+ }
385	+ if (!empty($body['text'])) {
386	+ $mail->AltBody = $body['text'];
387	+ $body = $body['text'];
388	+ }
389	+ } else {
390	+ $mail->Body = $body;
391	+ }
392	+
393	+ # Priority?
394	+ if ($priority == 3) {
395	+ $pri = 1;
396	+ } elseif ($priority == 1) {
397	+ $pri = 5;
398	+ } else {
399	+ $pri = 3;
400	+ }
401	+ $db_settings['mail_method'] = "mail";
402	+ //print_r($db_settings['mail_method']);die();
403	+ # SEND THE EMAIL
404	+ if ($db_settings['mail_method'] == "smtp") {
405	+ $mail->IsSMTP();
406	+ $mail->Host = $db_settings['smtp_host'];
407	+ $mail->Port = $db_settings['smtp_port'];
408	+ $mail->Helo = $_SERVER['SERVER_NAME'];
409	+ if ($db_settings['smtp_auth'] == "1") {
410	+ $mail->SMTPAuth = TRUE;
411	+ $mail->Username = $db_settings['smtp_user'];
412	+ $mail->Password = $db_settings['smtp_pass'];
413	+ }
414	+ } elseif ($db_settings['mail_method'] == "mail") {
415	+ $mail->IsMail();
416	+ } else {
417	+ $mail->IsSendmail();
418	+ $mail->Sendmail = $db_settings['sendmail_path'];
419	+ }
420	+
421	+ $mail->Hostname = $_SERVER['SERVER_NAME'];
422	+ $mail->From = $from_email;
423	+ $mail->FromName = str_replace('"', '', $from_name);
424	+ $mail->Subject = $subject;
425	+ $mail->AddAddress($to_email, $to_name);
426	+ $mail->Priority = $pri;
427	+ $mail->CharSet = $db_settings['charset'];
428	+ if(!$mail->Send()) {
429	+ $mail_sent = FALSE;
430	+ } else {
431	+ $mail_sent = TRUE;
432	+ }
433	+ return $mail_sent;
434	+ }
435	+ function size_readable($size, $retstring = null) { //returns a human readable filesize
436	+ if ((!is_numeric($size)) && (file_exists($size))) {
437	+ $size = filesize($size);
438	+ }
439	+ $sizes = array('B', 'kB', 'MB', 'GB', 'TB', 'PB', 'EB', 'ZB', 'YB');
440	+ if ($retstring === null) {
441	+ $retstring = '%01.2f %s';
442	+ }
443	+ $lastsizestring = end($sizes);
444	+ foreach($sizes as $sizestring) {
445	+ if ($size < 1024) {
446	+ break;
447	+ }
448	+ if ($sizestring != $lastsizestring) {
449	+ $size/= 1024;
450	+ }
451	+ }
452	+ if ($sizestring == $sizes[0]) {
453	+ $retstring = '%01d %s';
454	+ } // Bytes aren't normally fractional
455	+ return sprintf($retstring, $size, $sizestring);
456	+ }
457	+ function format_time($format, $time = false) {
458	+ if (preg_match('/%/', $format)) {
459	+ if ($time) {
460	+ return strftime($format, $time);
461	+ } else {
462	+ return strftime($format);
463	+ }
464	+ }
465	+ if ($time) {
466	+ return date($format, $time);
467	+ } else {
468	+ return date($format);
469	+ }
470	+ }
471	+
472	+
473	+
474	+ function getdirs($dir) {
475	+ $ignore = array('.', '..', 'index.php');
476	+ $files = array();
477	+ if ($handle = opendir($dir)) {
478	+ while (false !== ($file = readdir($handle))) {
479	+ if (!in_array($file, $ignore)) {
480	+ if (is_dir($dir . $file)) {
481	+ $files[] = $file;
482	+ }
483	+ }
484	+ }
485	+ closedir($handle);
486	+ }
487	+ return $files;
488	+ }
489	+ if (!function_exists('htmlspecialchars_decode')) {
490	+ function htmlspecialchars_decode($text) {
491	+ return strtr($text, array_flip(get_html_translation_table(HTML_SPECIALCHARS)));
492	+ }
493	+ }
494	+
495	+ function htmlspecialchars_array($arr = array()) {
496	+ $rs = array();
497	+ while (list($key, $val) = each($arr)) {
498	+ if (is_array($val)) {
499	+ $rs[$key] = htmlspecialchars_array($val);
500	+ } else {
501	+ $rs[$key] = htmlspecialchars($val, ENT_QUOTES);
502	+ }
503	+ }
504	+ return $rs;
505	+ }
506	+
507	+
508	+ function keywords($input, $vars, $db_settings) {
509	+ $vars['url'] = $db_settings['root_url'];
510	+ foreach($vars as $key => $val) {
511	+ $input = str_replace("%$key", $val, $input);
512	+ }
513	+ return $input;
514	+ }
515	+
516	+ function getHTML($message, $vars, $template = 'email-example.html', $db_settings) {
517	+ $theme_dir=Mage::getBaseDir().'/app/code/local/MageTracking/TicketSystem/Helper/';
518	+ if (file_exists($theme_dir . $template)) {
519	+ $html = file_get_contents($theme_dir . $template);
520	+ $message = keywords($message, $vars, $db_settings);
521	+ $message = text2html($message);
522	+ $html = str_replace('%%MSG%%', $message, $html);
523	+ foreach($vars as $key => $val) {
524	+ $vars[$key] = htmlspecialchars($val);
525	+ }
526	+ $html = keywords($html, $vars, $db_settings);
527	+ return $html;
528	+ }
529	+ }
530	+
531	+ function addRemoveTag($msg, $db_settings) {
532	+ if ((isset($db_settings['remove_original'])) && (!empty($db_settings['remove_tag']))) {
533	+ $msg = $db_settings['remove_tag'] . "\n\n" . $msg;
534	+ }
535	+ return $msg;
536	+ }
537	+
538	+ function addSig($sig, $msg ,$db_settings) {
539	+
540	+ if (!empty($sig)) {
541	+ $sig = "\n" . $db_settings['presig'] . $sig;
542	+ $sig = str_replace("\r", "\n", $sig);
543	+ $sig = str_replace("\n\n", "\n", $sig);
544	+ $msg.= $sig;
545	+ }
546	+ return $msg;
547	+ }
548	+
549	+
550	+ ?>

app/code/community/MageTracking/TicketSystem/Helper/email-example.html ADDED Viewed

	@@ -0,0 +1,174 @@


1	+ <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
2	+
3	+ <html>
4	+
5	+ <head>
6	+
7	+ <meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
8	+
9	+ <title>Email</title>
10	+
11	+ <style type="text/css">
12	+
13	+ <!--
14	+
15	+ /* Default Style */
16	+
17	+ BODY {
18	+
19	+ font-family: Verdana, Arial;
20	+
21	+ font-size: 12px;
22	+
23	+ color: #000000;
24	+
25	+ background: #FFFFFF;
26	+
27	+ }
28	+
29	+ P {
30	+
31	+ padding-left: 10px;
32	+
33	+ }
34	+
35	+ BLOCKQUOTE {
36	+
37	+ margin: 10px 20px 0px 20px;
38	+
39	+ padding: 10px;
40	+
41	+ border: 1px solid #8d8d8d;
42	+
43	+ background-color: #f5f5f5;
44	+
45	+ }
46	+
47	+ LI {
48	+
49	+ margin-top: 4px;
50	+
51	+ }
52	+
53	+ UL LI UL LI {
54	+
55	+ margin-top: 2px;
56	+
57	+ }
58	+
59	+ A, A:active, A:link, A:visited {
60	+
61	+ color: #EFB55C;
62	+
63	+ text-decoration: none;
64	+
65	+ }
66	+
67	+ A:hover {
68	+
69	+ color: #5577a5;
70	+
71	+ text-decoration: underline;
72	+
73	+ }
74	+
75	+ /* Title Style */
76	+
77	+ H1 {
78	+
79	+ font-family: Verdana, Arial;
80	+
81	+ font-size: 18px;
82	+
83	+ font-weight: bold;
84	+
85	+ color: #F8981D;
86	+
87	+ }
88	+
89	+ H2 {
90	+
91	+ font-family: Verdana, Arial;
92	+
93	+ font-size: 16px;
94	+
95	+ font-weight: bold;
96	+
97	+ color: #EFB55C;
98	+
99	+ }
100	+
101	+ H3 {
102	+
103	+ font-family: Verdana, Arial;
104	+
105	+ font-size: 14px;
106	+
107	+ font-weight: bold;
108	+
109	+ color: #F3C378;
110	+
111	+ }
112	+
113	+ #Container {
114	+
115	+ width: 80%;
116	+
117	+ margin-left: auto;
118	+
119	+ margin-right: auto;
120	+
121	+ text-align: center;
122	+
123	+ }
124	+
125	+ #Content {
126	+
127	+ background-color: #fafafa;
128	+
129	+ border: 1px solid #F8981D;
130	+
131	+ padding: 10px;
132	+
133	+ text-align: left;
134	+
135	+ }
136	+
137	+ /* Footer */
138	+
139	+ #Footer {
140	+
141	+ text-align: center;
142	+
143	+ }
144	+
145	+ -->
146	+
147	+ </style>
148	+
149	+ </head>
150	+
151	+
152	+
153	+ <body>
154	+
155	+ <div id="Container">
156	+
157	+ <p>This message was sent to you via <a href="http://www.sofhere.com/">Magento Custom Component and Project Development Company</a></p>
158	+
159	+ <div id="Content">
160	+
161	+ <h2>%subject</h2>
162	+
163	+ %%MSG%%
164	+
165	+ </div>
166	+
167	+ <p class="Footer"><a href="http://www.eticketsupport.com/">Supported by eTicket</a>. All Rights Reserved.</p>
168	+
169	+ </div>
170	+
171	+ </body>
172	+
173	+ </html>
174	+

app/code/community/MageTracking/TicketSystem/Model/Answers.php ADDED Viewed

	@@ -0,0 +1,11 @@


1	+ <?php
2	+
3	+ class MageTracking_TicketSystem_Model_Answers extends Mage_Core_Model_Abstract
4	+ {
5	+ public function _construct()
6	+ {
7	+ parent::_construct();
8	+ $this->_init('ticketsystem/answers');
9	+ }
10	+
11	+ }

app/code/community/MageTracking/TicketSystem/Model/Cats.php ADDED Viewed

	@@ -0,0 +1,12 @@


1	+ <?php
2	+
3	+ class MageTracking_TicketSystem_Model_Cats extends Mage_Core_Model_Abstract
4	+ {
5	+ public function _construct()
6	+ {
7	+ parent::_construct();
8	+ $this->_init('ticketsystem/cats');
9	+ }
10	+
11	+
12	+ }

app/code/community/MageTracking/TicketSystem/Model/Groups.php ADDED Viewed

	@@ -0,0 +1,14 @@


1	+ <?php
2	+
3	+ class MageTracking_TicketSystem_Model_Groups extends Mage_Core_Model_Abstract
4	+ {
5	+ public function _construct()
6	+ {
7	+ parent::_construct();
8	+ $this->_init('ticketsystem/groups');
9	+ }
10	+
11	+
12	+
13	+
14	+ }

app/code/community/MageTracking/TicketSystem/Model/Mail.php ADDED Viewed

	@@ -0,0 +1,14 @@


1	+ <?php
2	+
3	+ class MageTracking_TicketSystem_Model_Mail extends Mage_Core_Model_Abstract
4	+ {
5	+ public function _construct()
6	+ {
7	+ parent::_construct();
8	+ $this->_init('ticketsystem/mail');
9	+ }
10	+
11	+
12	+
13	+
14	+ }

app/code/community/MageTracking/TicketSystem/Model/Messages.php ADDED Viewed

	@@ -0,0 +1,14 @@


1	+ <?php
2	+
3	+ class MageTracking_TicketSystem_Model_Messages extends Mage_Core_Model_Abstract
4	+ {
5	+ public function _construct()
6	+ {
7	+ parent::_construct();
8	+ $this->_init('ticketsystem/messages');
9	+ }
10	+
11	+
12	+
13	+
14	+ }

app/code/community/MageTracking/TicketSystem/Model/Mysql4/Answers.php ADDED Viewed

	@@ -0,0 +1,12 @@


1	+ <?php
2	+
3	+ class MageTracking_TicketSystem_Model_Mysql4_Answers extends Mage_Core_Model_Mysql4_Abstract
4	+ {
5	+ public function _construct()
6	+ {
7	+ // Note that the id refers to the key field in your database table.
8	+ $this->_init('ticketsystem/answers', 'id');
9	+ }
10	+
11	+
12	+ }

app/code/community/MageTracking/TicketSystem/Model/Mysql4/Answers/Collection.php ADDED Viewed

	@@ -0,0 +1,10 @@


1	+ <?php
2	+
3	+ class MageTracking_TicketSystem_Model_Mysql4_Answers_Collection extends Mage_Core_Model_Mysql4_Collection_Abstract
4	+ {
5	+ public function _construct()
6	+ {
7	+ parent::_construct();
8	+ $this->_init('ticketsystem/answers');
9	+ }
10	+ }

app/code/community/MageTracking/TicketSystem/Model/Mysql4/Cats.php ADDED Viewed

	@@ -0,0 +1,12 @@


1	+ <?php
2	+
3	+ class MageTracking_TicketSystem_Model_Mysql4_Cats extends Mage_Core_Model_Mysql4_Abstract
4	+ {
5	+ public function _construct()
6	+ {
7	+ // Note that the id refers to the key field in your database table.
8	+ $this->_init('ticketsystem/cats', 'ID');
9	+ }
10	+
11	+
12	+ }

app/code/community/MageTracking/TicketSystem/Model/Mysql4/Cats/Collection.php ADDED Viewed

	@@ -0,0 +1,10 @@


1	+ <?php
2	+
3	+ class MageTracking_TicketSystem_Model_Mysql4_Cats_Collection extends Mage_Core_Model_Mysql4_Collection_Abstract
4	+ {
5	+ public function _construct()
6	+ {
7	+ parent::_construct();
8	+ $this->_init('ticketsystem/cats');
9	+ }
10	+ }

app/code/community/MageTracking/TicketSystem/Model/Mysql4/Groups.php ADDED Viewed

	@@ -0,0 +1,12 @@


1	+ <?php
2	+
3	+ class MageTracking_TicketSystem_Model_Mysql4_Groups extends Mage_Core_Model_Mysql4_Abstract
4	+ {
5	+ public function _construct()
6	+ {
7	+ // Note that the id refers to the key field in your database table.
8	+ $this->_init('ticketsystem/groups', 'ID');
9	+ }
10	+
11	+
12	+ }

app/code/community/MageTracking/TicketSystem/Model/Mysql4/Groups/Collection.php ADDED Viewed

	@@ -0,0 +1,10 @@


1	+ <?php
2	+
3	+ class MageTracking_TicketSystem_Model_Mysql4_Groups_Collection extends Mage_Core_Model_Mysql4_Collection_Abstract
4	+ {
5	+ public function _construct()
6	+ {
7	+ parent::_construct();
8	+ $this->_init('ticketsystem/groups');
9	+ }
10	+ }

app/code/community/MageTracking/TicketSystem/Model/Mysql4/Mail.php ADDED Viewed

	@@ -0,0 +1,12 @@


1	+ <?php
2	+
3	+ class MageTracking_TicketSystem_Model_Mysql4_Mail extends Mage_Core_Model_Mysql4_Abstract
4	+ {
5	+ public function _construct()
6	+ {
7	+ // Note that the id refers to the key field in your database table.
8	+ $this->_init('ticketsystem/mail', 'ID');
9	+ }
10	+
11	+
12	+ }

app/code/community/MageTracking/TicketSystem/Model/Mysql4/Mail/Collection.php ADDED Viewed

	@@ -0,0 +1,10 @@


1	+ <?php
2	+
3	+ class MageTracking_TicketSystem_Model_Mysql4_Mail_Collection extends Mage_Core_Model_Mysql4_Collection_Abstract
4	+ {
5	+ public function _construct()
6	+ {
7	+ parent::_construct();
8	+ $this->_init('ticketsystem/mail');
9	+ }
10	+ }

app/code/community/MageTracking/TicketSystem/Model/Mysql4/Messages.php ADDED Viewed

	@@ -0,0 +1,24 @@


1	+ <?php
2	+
3	+ class MageTracking_TicketSystem_Model_Mysql4_Messages extends Mage_Core_Model_Mysql4_Abstract
4	+ {
5	+ public function _construct()
6	+ {
7	+ // Note that the id refers to the key field in your database table.
8	+ $this->_init('ticketsystem/messages', 'ticket');
9	+ }
10	+
11	+
12	+ public function save(Mage_Core_Model_Abstract $object)
13	+ {
14	+ $this->_beforeSave($object);
15	+ $this->_checkUnique($object);
16	+
17	+ $this->_getWriteAdapter()->insert($this->getMainTable(), $this->_prepareDataForSave($object));
18	+ $object->setId($this->_getWriteAdapter()->lastInsertId($this->getMainTable()));
19	+
20	+ $this->_afterSave($object);
21	+
22	+ return $this;
23	+ }
24	+ }

app/code/community/MageTracking/TicketSystem/Model/Mysql4/Settings.php ADDED Viewed

	@@ -0,0 +1,12 @@


1	+ <?php
2	+
3	+ class MageTracking_TicketSystem_Model_Mysql4_Settings extends Mage_Core_Model_Mysql4_Abstract
4	+ {
5	+ public function _construct()
6	+ {
7	+ // Note that the id refers to the key field in your database table.
8	+ $this->_init('ticketsystem/settings', 'ID');
9	+ }
10	+
11	+
12	+ }

app/code/community/MageTracking/TicketSystem/Model/Mysql4/Settings/Collection.php ADDED Viewed

	@@ -0,0 +1,10 @@


1	+ <?php
2	+
3	+ class MageTracking_TicketSystem_Model_Mysql4_Settings_Collection extends Mage_Core_Model_Mysql4_Collection_Abstract
4	+ {
5	+ public function _construct()
6	+ {
7	+ parent::_construct();
8	+ $this->_init('ticketsystem/settings');
9	+ }
10	+ }

app/code/community/MageTracking/TicketSystem/Model/Mysql4/Ticketsystem.php ADDED Viewed

	@@ -0,0 +1,12 @@


1	+ <?php
2	+
3	+ class MageTracking_TicketSystem_Model_Mysql4_Ticketsystem extends Mage_Core_Model_Mysql4_Abstract
4	+ {
5	+ public function _construct()
6	+ {
7	+ // Note that the softicket_id refers to the key field in your database table.
8	+ $this->_init('ticketsystem/ticketsystem', 'ID');
9	+ }
10	+
11	+
12	+ }

app/code/community/MageTracking/TicketSystem/Model/Mysql4/Ticketsystem/Collection.php ADDED Viewed

	@@ -0,0 +1,10 @@


1	+ <?php
2	+
3	+ class MageTracking_TicketSystem_Model_Mysql4_Ticketsystem_Collection extends Mage_Core_Model_Mysql4_Collection_Abstract
4	+ {
5	+ public function _construct()
6	+ {
7	+ parent::_construct();
8	+ $this->_init('ticketsystem/ticketsystem');
9	+ }
10	+ }

app/code/community/MageTracking/TicketSystem/Model/Settings.php ADDED Viewed

	@@ -0,0 +1,14 @@


1	+ <?php
2	+
3	+ class MageTracking_TicketSystem_Model_Settings extends Mage_Core_Model_Abstract
4	+ {
5	+ public function _construct()
6	+ {
7	+ parent::_construct();
8	+ $this->_init('ticketsystem/settings');
9	+ }
10	+
11	+
12	+
13	+
14	+ }

app/code/community/MageTracking/TicketSystem/Model/Status.php ADDED Viewed

	@@ -0,0 +1,26 @@


1	+ <?php
2	+
3	+ class MageTracking_TicketSystem_Model_Status extends Varien_Object
4	+ {
5	+ const STATUS_EMPTY = '';
6	+ const STATUS_NEW = 'new';
7	+ const STATUS_ONHOLD = 'onhold';
8	+ const STATUS_CUSTREPLIED = 'custreplied';
9	+ const STATUS_AWAITING = 'awaitingcustomer';
10	+ const STATUS_REOPENED = 'reopened';
11	+ const STATUS_CLOSED = 'closed';
12	+
13	+
14	+ static public function getOptionArray()
15	+ {
16	+ return array(
17	+ self::STATUS_EMPTY => Mage::helper('ticketsystem')->__(''),
18	+ self::STATUS_NEW => Mage::helper('ticketsystem')->__('New'),
19	+ self::STATUS_ONHOLD => Mage::helper('ticketsystem')->__('On Hold'),
20	+ self::STATUS_CUSTREPLIED => Mage::helper('ticketsystem')->__('Customer Replied'),
21	+ self::STATUS_AWAITING => Mage::helper('ticketsystem')->__('Awaiting Customer'),
22	+ self::STATUS_REOPENED => Mage::helper('ticketsystem')->__('Reopened'),
23	+ self::STATUS_CLOSED => Mage::helper('ticketsystem')->__('Closed'),
24	+ );
25	+ }
26	+ }

app/code/community/MageTracking/TicketSystem/Model/Ticketsystem.php ADDED Viewed

	@@ -0,0 +1,147 @@


1	+ <?php
2	+
3	+
4	+
5	+ class MageTracking_TicketSystem_Model_Ticketsystem extends Mage_Core_Model_Abstract
6	+
7	+ {
8	+
9	+ public function _construct()
10	+
11	+ {
12	+
13	+ parent::_construct();
14	+
15	+ $this->_init('ticketsystem/ticketsystem');
16	+
17	+ }
18	+
19	+
20	+
21	+
22	+
23	+ public function getAllTickets($customerId){
24	+
25	+
26	+
27	+ $customer = Mage::getModel('customer/customer');
28	+
29	+ if ($customerId) {
30	+
31	+ $customer->load($customerId);
32	+
33	+ $email = $customer->getEmail();
34	+
35	+
36	+
37	+ // Get softickets for this customer with the email...
38	+
39	+ $resource = Mage::getSingleton('core/resource');
40	+
41	+ $read= $resource->getConnection('core_read');
42	+
43	+ $ticketsystem = $resource->getTableName('mticketing_tickets');
44	+
45	+
46	+
47	+ $select = $read->select()
48	+
49	+ ->from($ticketsystem,array('ID','email','subject','status','timestamp', 'cat', 'priority'))
50	+
51	+ ->where('email='."'".$email."'")
52	+
53	+ ->order('timestamp DESC') ;
54	+
55	+ return $read->fetchAll($select);
56	+
57	+ }
58	+
59	+ return array();
60	+
61	+ }
62	+
63	+
64	+
65	+
66	+
67	+ //save and load methods
68	+
69	+ public function save() {
70	+
71	+ $resource = Mage::getSingleton('core/resource');
72	+
73	+ $connection= $resource->getConnection('ticketsystem_write');
74	+
75	+ $connection->beginTransaction();
76	+
77	+
78	+
79	+ try {
80	+
81	+ $this->_beforeSave();
82	+
83	+ if ($this->getID()==0)
84	+
85	+ $this->setID(Mage::helper('ticketsystem')->getTicketID());
86	+
87	+
88	+
89	+ $query= 'insert into mticketing_tickets (ID, name, subject, orders, phone, timestamp, ip, cat, priority, email) VALUES('
90	+
91	+ ."'".$this->getID()."',"
92	+
93	+ ."'".$this->getName()."',"
94	+
95	+ ."'".$this->getSubject()."',"
96	+
97	+ ."'".$this->getOrders()."',"
98	+
99	+ ."'".$this->getPhone()."',"
100	+
101	+ ."'".$this->getTimestamp()."',"
102	+
103	+ ."'".$this->getIp()."',"
104	+
105	+ ."'".$this->getCat()."',"
106	+
107	+ ."'".$this->getPriority()."',"
108	+
109	+ ."'".$this->getEmail()."')";
110	+
111	+
112	+
113	+ $connection->query($query);
114	+
115	+
116	+
117	+ $connection->commit();
118	+
119	+ $this->_afterSave();
120	+
121	+ }
122	+
123	+ catch (Exception $e) {
124	+
125	+ Mage::log('Exception:'.$e);
126	+
127	+ $connection->rollBack();
128	+
129	+ throw $e;
130	+
131	+ }
132	+
133	+ return $this;
134	+
135	+ }
136	+
137	+
138	+
139	+ public function update() {
140	+
141	+ parent::save();
142	+
143	+ }
144	+
145	+
146	+
147	+ }

app/code/community/MageTracking/TicketSystem/controllers/Adminhtml/CatController.php ADDED Viewed

	@@ -0,0 +1,180 @@


1	+ <?php
2	+ /**
3	+ * Sofhere SofTicket Magento Component
4	+ *
5	+ * NOTICE OF LICENSE
6	+ *
7	+ * This source file is subject to the GNU (3.0)
8	+ * that is bundled with this package in the file LICENSE.txt.
9	+ * It is also available through the world-wide-web at this URL:
10	+ * http://opensource.org/licenses/gpl-3.0.html
11	+ * If you did not receive a copy of the license and are unable to
12	+ * obtain it through the world-wide-web, please send an email
13	+ * to license@sofhere.com so we can send you a copy immediately.
14	+ *
15	+ * @category design_default
16	+ * @author sofhere.com
17	+ * @package Sofhere_SofTicket
18	+ * @copyright Copyright (c) 2008-2009 Sofhere IT Solutions.(http://www.sofhere.com)
19	+ * @version 0.5 beta
20	+ * @license http://opensource.org/licenses/gpl-3.0.html GNU GENERAL PUBLIC LICENSE (GNU 3.0)
21	+ */
22	+
23	+ class MageTracking_TicketSystem_Adminhtml_CatController extends Mage_Adminhtml_Controller_action
24	+ {
25	+
26	+ protected function _initAction() {
27	+ $this->loadLayout()
28	+ ->_setActiveMenu('ticketsystem/cat')
29	+ ->_addBreadcrumb(Mage::helper('ticketsystem')->__('Departments'), Mage::helper('ticketsystem')->__('Departments'));
30	+
31	+ return $this;
32	+ }
33	+
34	+ public function indexAction() {
35	+ $this->_initAction();
36	+ $this->renderLayout();
37	+ }
38	+
39	+
40	+ public function editAction() {
41	+ $this->loadLayout();
42	+ $this->_setActiveMenu('ticketsystem/cat');
43	+ $this->_addBreadcrumb(Mage::helper('ticketsystem')->__('Tickets'), Mage::helper('ticketsystem')->__('Departments'));
44	+ $this->getLayout()->getBlock('head')->setCanLoadExtJs(true);
45	+
46	+
47	+ $id = $this->getRequest()->getParam('id');
48	+ // Edit Ticket
49	+ if ($id > 0) {
50	+
51	+ $model = Mage::getModel('ticketsystem/cats')->load($id);
52	+ // set data for the front.
53	+ Mage::register('cat_data', $model);
54	+ }
55	+ $this->_addContent($this->getLayout()->createBlock('ticketsystem/adminhtml_cat_edit'))
56	+ ->_addLeft($this->getLayout()->createBlock('ticketsystem/adminhtml_cat_edit_tabs'));
57	+ $this->renderLayout();
58	+ }
59	+
60	+
61	+ public function newAction() {
62	+ $this->_forward('edit');
63	+ }
64	+
65	+ public function saveAction() {
66	+ $id=$this->getRequest()->getParam('id');
67	+ $data = $this->getRequest()->getPost();
68	+
69	+ $is_new=false;
70	+ if ($id == 0)
71	+ $is_new=true;
72	+ try {
73	+ // *********************************************
74	+ // New Cat
75	+ if ($is_new){
76	+ $cat= Mage::getModel('ticketsystem/cats');
77	+ $cat->setData($data);
78	+ $cat->save();
79	+ }
80	+ // Existing Cat
81	+ else{
82	+ $cat=Mage::getModel('ticketsystem/cats')->load($id);
83	+ $cat->setData($data);
84	+ $cat->setData('ID',$id);
85	+ $cat->save();
86	+ }
87	+
88	+ // *********************************************
89	+
90	+ Mage::getSingleton('adminhtml/session')->addSuccess(Mage::helper('ticketsystem')->__('Department was successfully saved'));
91	+
92	+ if ($is_new)
93	+ $this->_redirect('//', array('id' => $id));
94	+ else
95	+ $this->_redirect('//edit', array('id' => $id));
96	+
97	+ } catch (Exception $e) {
98	+ Mage::getSingleton('adminhtml/session')->addError($e->getMessage());
99	+ Mage::getSingleton('adminhtml/session')->setFormData($data);
100	+ $this->_redirect('//', array('id' => $id));
101	+ }
102	+
103	+ }
104	+
105	+ public function deleteAction() {
106	+ if( $this->getRequest()->getParam('id') > 0 ) {
107	+ try {
108	+ $model = Mage::getModel('ticketsystem/cats');
109	+
110	+ $model->setId($this->getRequest()->getParam('id'))
111	+ ->delete();
112	+
113	+ Mage::getSingleton('adminhtml/session')->addSuccess(Mage::helper('ticketsystem')->__('Department was successfully deleted'));
114	+ $this->_redirect('//');
115	+ } catch (Exception $e) {
116	+ Mage::getSingleton('adminhtml/session')->addError($e->getMessage());
117	+ $this->_redirect('//edit', array('id' => $this->getRequest()->getParam('id')));
118	+ }
119	+ }
120	+ $this->_redirect('//');
121	+ }
122	+
123	+ public function massDeleteAction() {
124	+ $ticketsystemIds = $this->getRequest()->getParam('ticketsystem');
125	+ if(!is_array($ticketsystemIds)) {
126	+ Mage::getSingleton('adminhtml/session')->addError(Mage::helper('ticketsystem')->__('Please select department(s)'));
127	+ } else {
128	+ try {
129	+ foreach ($ticketsystemIds as $ticketsystemId) {
130	+ $ticketsystem = Mage::getModel('ticketsystem/cats')->load($ticketsystemId);
131	+ $ticketsystem->delete();
132	+ }
133	+ Mage::getSingleton('adminhtml/session')->addSuccess(
134	+ Mage::helper('ticketsystem')->__(
135	+ 'Total of %d record(s) were successfully deleted', count($ticketsystemIds)
136	+ )
137	+ );
138	+ } catch (Exception $e) {
139	+ Mage::getSingleton('adminhtml/session')->addError($e->getMessage());
140	+ }
141	+ }
142	+ $this->_redirect('//index');
143	+ }
144	+
145	+
146	+
147	+ public function exportCsvAction()
148	+ {
149	+ $fileName = 'ticketsystem.csv';
150	+ $content = $this->getLayout()->createBlock('ticketsystem/adminhtml_softicket_grid')
151	+ ->getCsv();
152	+
153	+ $this->_sendUploadResponse($fileName, $content);
154	+ }
155	+
156	+ public function exportXmlAction()
157	+ {
158	+ $fileName = 'ticketsystem.xml';
159	+ $content = $this->getLayout()->createBlock('ticketsystem/adminhtml_softicket_grid')
160	+ ->getXml();
161	+
162	+ $this->_sendUploadResponse($fileName, $content);
163	+ }
164	+
165	+ protected function _sendUploadResponse($fileName, $content, $contentType='application/octet-stream')
166	+ {
167	+ $response = $this->getResponse();
168	+ $response->setHeader('HTTP/1.1 200 OK','');
169	+ $response->setHeader('Pragma', 'public', true);
170	+ $response->setHeader('Cache-Control', 'must-revalidate, post-check=0, pre-check=0', true);
171	+ $response->setHeader('Content-Disposition', 'attachment; filename='.$fileName);
172	+ $response->setHeader('Last-Modified', date('r'));
173	+ $response->setHeader('Accept-Ranges', 'bytes');
174	+ $response->setHeader('Content-Length', strlen($content));
175	+ $response->setHeader('Content-type', $contentType);
176	+ $response->setBody($content);
177	+ $response->sendResponse();
178	+ die;
179	+ }
180	+ }

app/code/community/MageTracking/TicketSystem/controllers/Adminhtml/MailController.php ADDED Viewed

	@@ -0,0 +1,117 @@


1	+ <?php
2	+ /**
3	+ * Sofhere SofTicket Magento Component
4	+ *
5	+ * NOTICE OF LICENSE
6	+ *
7	+ * This source file is subject to the GNU (3.0)
8	+ * that is bundled with this package in the file LICENSE.txt.
9	+ * It is also available through the world-wide-web at this URL:
10	+ * http://opensource.org/licenses/gpl-3.0.html
11	+ * If you did not receive a copy of the license and are unable to
12	+ * obtain it through the world-wide-web, please send an email
13	+ * to license@sofhere.com so we can send you a copy immediately.
14	+ *
15	+ * @category design_default
16	+ * @author sofhere.com
17	+ * @package Sofhere_SofTicket
18	+ * @copyright Copyright (c) 2008-2009 Sofhere IT Solutions.(http://www.sofhere.com)
19	+ * @version 0.5 beta
20	+ * @license http://opensource.org/licenses/gpl-3.0.html GNU GENERAL PUBLIC LICENSE (GNU 3.0)
21	+ */
22	+
23	+ class MageTracking_TicketSystem_Adminhtml_MailController extends Mage_Adminhtml_Controller_action
24	+ {
25	+
26	+ protected function _initAction() {
27	+ $this->loadLayout()
28	+ ->_setActiveMenu('ticketsystem/mail')
29	+ ->_addBreadcrumb(Mage::helper('ticketsystem')->__('TicketSystem'), Mage::helper('ticketsystem')->__('Mail Responses'));
30	+ $this->getLayout()->getBlock('head')->setCanLoadExtJs(true);
31	+ return $this;
32	+ }
33	+
34	+ public function indexAction() {
35	+ $this->_forward('edit');
36	+
37	+ }
38	+
39	+ public function editAction() {
40	+ $this->loadLayout();
41	+ $this->_setActiveMenu('ticketsystem/mail');
42	+ $this->_addBreadcrumb(Mage::helper('ticketsystem')->__('TicketSystem'), Mage::helper('ticketsystem')->__('Mail Responses'));
43	+ $this->getLayout()->getBlock('head')->setCanLoadExtJs(true);
44	+
45	+
46	+ $model = Mage::getModel('ticketsystem/mail');
47	+
48	+ if ($model){
49	+ $array = array();
50	+ foreach($model->getCollection()->load() as $_item) {
51	+ $key=$_item->getData('key');
52	+ $value=$_item->getData('value');
53	+ $array[$key]= $value;
54	+ }
55	+ $model->setData($array);
56	+ Mage::register('ticketsystem_maildata', $model);
57	+
58	+ $this->_addContent($this->getLayout()->createBlock('ticketsystem/adminhtml_ticketsystem_mail'))
59	+ ->_addLeft($this->getLayout()->createBlock('ticketsystem/adminhtml_ticketsystem_mail_tabs'));
60	+ } else {
61	+ Mage::getSingleton('adminhtml/session')->addError(Mage::helper('ticketsystem')->__('Item does not exist'));
62	+ $this->_redirect('//');
63	+ }
64	+
65	+ $this->renderLayout();
66	+ }
67	+
68	+
69	+ public function newAction() {
70	+ $this->_forward('edit');
71	+ }
72	+
73	+ public function saveAction() {
74	+
75	+ if ($data = $this->getRequest()->getPost()) {
76	+ $model = Mage::getModel('ticketsystem/mail');
77	+ try {
78	+ foreach($model->getCollection()->load() as $_item) {
79	+ $id=$_item->getData('ID');
80	+ $key=$_item->getData('key');
81	+ $array = null;
82	+ if(array_key_exists($key,$data)){
83	+ $value=1;
84	+ if (! (strstr($key,'_response') \|\| strstr($key,'_new')))
85	+ $value=$data[$key];
86	+ $array = array('ID'=> $id, 'key'=> $key, 'value'=> $value);
87	+ }else if (strstr($key,'_response') \|\|strstr($key,'_new')) {
88	+ Mage::log('key:'.$key);
89	+ $array = array('ID'=> $id, 'key'=> $key, 'value'=>0);
90	+ }
91	+ if($array){
92	+ $model->setData($array);
93	+ $model->save();
94	+ }
95	+ }
96	+
97	+ Mage::getSingleton('adminhtml/session')->addSuccess(Mage::helper('ticketsystem')->__('Mail Responses were successfully saved'));
98	+ Mage::getSingleton('adminhtml/session')->setFormData(false);
99	+
100	+ if ($this->getRequest()->getParam('back')) {
101	+ $this->_redirect('//edit');
102	+ return;
103	+ }
104	+ $this->_redirect('//');
105	+ return;
106	+ } catch (Exception $e) {
107	+ Mage::getSingleton('adminhtml/session')->addError($e->getMessage());
108	+ Mage::getSingleton('adminhtml/session')->setFormData($data);
109	+ $this->_redirect('//edit');
110	+ return;
111	+ }
112	+ }
113	+ Mage::getSingleton('adminhtml/session')->addError(Mage::helper('ticketsystem')->__('Unable to find item to save'));
114	+ $this->_redirect('//');
115	+ }
116	+
117	+ }

app/code/community/MageTracking/TicketSystem/controllers/Adminhtml/SettingController.php ADDED Viewed

	@@ -0,0 +1,121 @@


1	+ <?php
2	+ /**
3	+ * Sofhere SofTicket Magento Component
4	+ *
5	+ * NOTICE OF LICENSE
6	+ *
7	+ * This source file is subject to the GNU (3.0)
8	+ * that is bundled with this package in the file LICENSE.txt.
9	+ * It is also available through the world-wide-web at this URL:
10	+ * http://opensource.org/licenses/gpl-3.0.html
11	+ * If you did not receive a copy of the license and are unable to
12	+ * obtain it through the world-wide-web, please send an email
13	+ * to license@sofhere.com so we can send you a copy immediately.
14	+ *
15	+ * @category design_default
16	+ * @author sofhere.com
17	+ * @package Sofhere_SofTicket
18	+ * @copyright Copyright (c) 2008-2009 Sofhere IT Solutions.(http://www.sofhere.com)
19	+ * @version 0.5 beta
20	+ * @license http://opensource.org/licenses/gpl-3.0.html GNU GENERAL PUBLIC LICENSE (GNU 3.0)
21	+ */
22	+
23	+ class MageTracking_TicketSystem_Adminhtml_SettingController extends Mage_Adminhtml_Controller_action
24	+ {
25	+
26	+ protected function _initAction() {
27	+ $this->loadLayout()
28	+ ->_setActiveMenu('ticketsystem/setting')
29	+ ->_addBreadcrumb(Mage::helper('ticketsystem')->__('TicketSystem'), Mage::helper('ticketsystem')->__('Settings'));
30	+ $this->getLayout()->getBlock('head')->setCanLoadExtJs(true);
31	+ return $this;
32	+ }
33	+
34	+ public function indexAction() {
35	+ $this->_forward('edit');
36	+
37	+ }
38	+
39	+ public function editAction() {
40	+ $this->loadLayout();
41	+ $this->_setActiveMenu('ticketsystem/setting');
42	+ $this->_addBreadcrumb(Mage::helper('ticketsystem')->__('TicketSystem'), Mage::helper('ticketsystem')->__('Settings'));
43	+ $this->getLayout()->getBlock('head')->setCanLoadExtJs(true);
44	+
45	+ $model = Mage::getModel('ticketsystem/settings');
46	+
47	+ if ($model){
48	+ $array = array();
49	+ foreach($model->getCollection()->load() as $_item) {
50	+ $key=$_item->getData('key');
51	+ $value=$_item->getData('value');
52	+ $array[$key]= $value;
53	+ }
54	+ $model->setData($array);
55	+ Mage::register('ticketsystem_settingdata', $model);
56	+
57	+ $this->_addContent($this->getLayout()->createBlock('ticketsystem/adminhtml_ticketsystem_setting'))
58	+ ->_addLeft($this->getLayout()->createBlock('ticketsystem/adminhtml_ticketsystem_setting_tabs'));
59	+
60	+ $this->renderLayout();
61	+ } else {
62	+ Mage::getSingleton('adminhtml/session')->addError(Mage::helper('ticketsystem')->__('Item does not exist'));
63	+ $this->_redirect('//');
64	+ }
65	+ }
66	+
67	+
68	+
69	+
70	+ public function newAction() {
71	+ $this->_forward('edit');
72	+ }
73	+
74	+ public function saveAction() {
75	+
76	+ if ($data = $this->getRequest()->getPost()) {
77	+
78	+ $model = Mage::getModel('ticketsystem/settings');
79	+
80	+ try {
81	+ foreach($model->getCollection()->load() as $_item) {
82	+ $id=$_item->getData('ID');
83	+ $key=$_item->getData('key');
84	+ $array= null;
85	+ if(array_key_exists($key,$data)){
86	+ $value=1;
87	+ if (! (strstr($key,'smtp_auth') \|\| strstr($key,'alert_new')))
88	+ $value=$data[$key];
89	+ $array = array('ID'=> $id, 'key'=> $key, 'value'=> $value);
90	+ }
91	+ else if (strstr($key,'smtp_auth') \|\|strstr($key,'alert_new')) {
92	+ $array = array('ID'=> $id, 'key'=> $key, 'value'=>0);
93	+ }
94	+ if($array){
95	+ $model->setData($array);
96	+ $model->save();
97	+ }
98	+ }
99	+
100	+ Mage::getSingleton('adminhtml/session')->addSuccess(Mage::helper('ticketsystem')->__('Settings were successfully updated'));
101	+ Mage::getSingleton('adminhtml/session')->setFormData(false);
102	+
103	+ if ($this->getRequest()->getParam('back')) {
104	+ $this->_redirect('//edit');
105	+ return;
106	+ }
107	+ $this->_redirect('//');
108	+ return;
109	+ } catch (Exception $e) {
110	+ Mage::getSingleton('adminhtml/session')->addError($e->getMessage());
111	+ Mage::getSingleton('adminhtml/session')->setFormData($data);
112	+ $this->_redirect('//edit');
113	+ return;
114	+ }
115	+ }
116	+ Mage::getSingleton('adminhtml/session')->addError(Mage::helper('ticketsystem')->__('Unable to find item to save'));
117	+ $this->_redirect('//');
118	+ }
119	+
120	+
121	+ }

app/code/community/MageTracking/TicketSystem/controllers/Adminhtml/TicketsystemController.php ADDED Viewed

	@@ -0,0 +1,676 @@


1	+ <?php
2	+
3	+ /**
4	+
5	+ * Sofhere SofTicket Magento Component
6	+
7	+ *
8	+
9	+ * NOTICE OF LICENSE
10	+
11	+ *
12	+
13	+ * This source file is subject to the GNU (3.0)
14	+
15	+ * that is bundled with this package in the file LICENSE.txt.
16	+
17	+ * It is also available through the world-wide-web at this URL:
18	+
19	+ * http://opensource.org/licenses/gpl-3.0.html
20	+
21	+ * If you did not receive a copy of the license and are unable to
22	+
23	+ * obtain it through the world-wide-web, please send an email
24	+
25	+ * to license@sofhere.com so we can send you a copy immediately.
26	+
27	+ *
28	+
29	+ * @category design_default
30	+
31	+ * @author sofhere.com
32	+
33	+ * @package Sofhere_SofTicket
34	+
35	+ * @copyright Copyright (c) 2008-2009 Sofhere IT Solutions.(http://www.sofhere.com)
36	+
37	+ * @version 0.5 beta
38	+
39	+ * @license http://opensource.org/licenses/gpl-3.0.html GNU GENERAL PUBLIC LICENSE (GNU 3.0)
40	+
41	+ */
42	+
43	+ require 'MageTracking/TicketSystem/Helper/Ticket.php';
44	+
45	+
46	+
47	+ class MageTracking_TicketSystem_Adminhtml_TicketsystemController extends Mage_Adminhtml_Controller_action
48	+
49	+ {
50	+
51	+ protected function _initAction() {
52	+
53	+ $this->loadLayout()
54	+
55	+ ->_setActiveMenu('ticketsystem/ticket')
56	+
57	+ ->_addBreadcrumb(Mage::helper('ticketsystem')->__('TicketSystem'), Mage::helper('ticketsystem')->__('View Tickets'));
58	+
59	+ return $this;
60	+
61	+ }
62	+
63	+
64	+
65	+ public function indexAction() {
66	+
67	+ $this->_initAction();
68	+
69	+ $this->renderLayout();
70	+
71	+ }
72	+
73	+
74	+
75	+
76	+
77	+ public function editAction() {
78	+
79	+ $this->loadLayout();
80	+
81	+ $this->_setActiveMenu('ticketsystem/items');
82	+
83	+ $this->_addBreadcrumb(Mage::helper('ticketsystem')->__('Ticket'), Mage::helper('ticketsystem')->__('View Tickets'));
84	+
85	+ $this->getLayout()->getBlock('head')->setCanLoadExtJs(true);
86	+
87	+
88	+
89	+ $cats = Mage::helper('ticketsystem')->getAllCategories(true);
90	+
91	+ //$reps=Mage::helper('ticketsystem')->getAllRepresantatives();
92	+
93	+ //Mage::register('ticketsystem_represantatives',$reps);
94	+
95	+ Mage::register('ticketsystem_categories', $cats);
96	+
97	+
98	+
99	+ $id = $this->getRequest()->getParam('id');
100	+
101	+ // Edit Ticket
102	+
103	+ if ($id > 0) {
104	+
105	+
106	+
107	+ // **********************************************
108	+
109	+ $model = Mage::getModel('ticketsystem/ticketsystem')->load($id);
110	+
111	+ $model->setData('hidden_ID',$id);
112	+
113	+ $model->setData('hidden_status',$model->getData('status'));
114	+
115	+ $model->setData('hidden_subject',$model->getData('subject'));
116	+
117	+ $model->setData('hidden_name',$model->getData('name'));
118	+
119	+ $model->setData('hidden_email',$model->getData('email'));
120	+
121	+ $model->setData('hidden_phone',$model->getData('phone'));
122	+
123	+ $model->setData('hidden_order',$model->getData('order'));
124	+
125	+ $model->setData('cat_alert',1);
126	+
127	+ $model->setData('rep_alert',1);
128	+
129	+ // **********************************************
130	+
131	+ Mage::register('ticketsystem_data', $model);
132	+
133	+
134	+
135	+ $answers='';
136	+
137	+ $model_ans = Mage::getModel('ticketsystem/answers');
138	+
139	+ foreach ($model_ans->getCollection()->addFieldToFilter('ticket',$id)->load() as $item){
140	+
141	+ $message=$item->getData('message');
142	+
143	+ $rep=$item->getData('rep');
144	+
145	+ $timestamp=$item->getData('timestamp');
146	+
147	+ $answers .='('.$timestamp.') '.$message."\n";
148	+
149	+ }
150	+
151	+ $model_msg = Mage::getModel('ticketsystem/messages')->load($id, 'ticket');
152	+
153	+ $message = $model_msg->getMessage();
154	+
155	+ $timestamp= $model_msg->getTimestamp();
156	+
157	+
158	+ $message ='('.$timestamp.') '.$message."\n";
159	+
160	+
161	+
162	+ if ($answers)
163	+
164	+ $message = $message."\n".$answers;
165	+
166	+ // **********************************************
167	+
168	+
169	+
170	+ // Set message to front
171	+
172	+ $model->setData('message', $message);
173	+
174	+ $model->setData('trans_note', $model->getData('trans_msg'));
175	+
176	+ $model->setData('trans_msg','');
177	+
178	+
179	+
180	+ $this->_addContent($this->getLayout()->createBlock('ticketsystem/adminhtml_ticketsystem_edit'))
181	+
182	+ ->_addLeft($this->getLayout()->createBlock('ticketsystem/adminhtml_ticketsystem_edit_tabs'));
183	+
184	+
185	+
186	+ } else {
187	+
188	+ // New Ticket
189	+
190	+ $this->_addContent($this->getLayout()->createBlock('ticketsystem/adminhtml_ticketsystem_edit'))
191	+
192	+ ->_addLeft($this->getLayout()->createBlock('ticketsystem/adminhtml_ticketsystem_edit_newtabs'));
193	+
194	+ }
195	+
196	+ $this->renderLayout();
197	+
198	+ }
199	+
200	+
201	+
202	+
203	+
204	+ public function onholdAction() {
205	+
206	+ $ticket = new Ticket();
207	+
208	+ $ticket->id = $this->getRequest()->getParam('id');
209	+
210	+ $ticket->changeStatus('onhold');
211	+
212	+ Mage::getSingleton('adminhtml/session')->addSuccess(Mage::helper('ticketsystem')->__('Status was successfully changed'));
213	+
214	+ $this->_redirect('//');
215	+
216	+ return;
217	+
218	+ }
219	+
220	+
221	+
222	+
223	+
224	+ public function setstatAction() {
225	+
226	+ $ticket = new Ticket();
227	+
228	+ $id = $this->getRequest()->getParam('id');
229	+
230	+ $new_status = $this->getRequest()->getParam('new_status');
231	+
232	+ if($new_status){
233	+
234	+ $ticket->changeStatus($id,$new_status);
235	+
236	+ Mage::getSingleton('adminhtml/session')->addSuccess(Mage::helper('ticketsystem')->__('Status was successfully changed'));
237	+
238	+ }else{
239	+
240	+ Mage::getSingleton('adminhtml/session')->addError(Mage::helper('ticketsystem')->__('Please select a status'));
241	+
242	+ }
243	+
244	+ $this->_redirect('//edit', array('id' => $id));
245	+
246	+ return;
247	+
248	+ }
249	+
250	+
251	+
252	+
253	+
254	+ public function transrepAction() {
255	+
256	+ $id = $this->getRequest()->getParam('id');
257	+
258	+ $repId = $this->getRequest()->getParam('reps');
259	+
260	+ $alert = $this->getRequest()->getParam('rep_alert');
261	+
262	+ if($repId){
263	+
264	+ $ticket = new Ticket();
265	+
266	+ $ticket->transRepTicket($id, $repId, $alert);
267	+
268	+ Mage::getSingleton('adminhtml/session')->addSuccess(Mage::helper('ticketsystem')->__('Represantative was successfully assigned'));
269	+
270	+ }else{
271	+
272	+ Mage::getSingleton('adminhtml/session')->addError(Mage::helper('ticketsystem')->__('Please select a represantative'));
273	+
274	+ }
275	+
276	+ $this->_redirect('//edit', array('id' => $id));
277	+
278	+ return;
279	+
280	+ }
281	+
282	+
283	+
284	+
285	+
286	+ public function transcatAction() {
287	+
288	+ $id = $this->getRequest()->getParam('id');
289	+
290	+ $catId = $this->getRequest()->getParam('cats');
291	+
292	+ $cat_message = $this->getRequest()->getParam('message');
293	+
294	+ $alert = $this->getRequest()->getParam('cat_alert');
295	+
296	+
297	+
298	+ $ticket = new Ticket();
299	+
300	+ $ticket->transCatTicket($id, $catId, $cat_message, $alert);
301	+
302	+
303	+
304	+ Mage::getSingleton('adminhtml/session')->addSuccess(Mage::helper('ticketsystem')->__('Ticket is transfered to department successfully'));
305	+
306	+ $this->_redirect('//edit', array('id' => $this->getRequest()->getParam('id')));
307	+
308	+ return;
309	+
310	+ }
311	+
312	+
313	+
314	+ public function newAction() {
315	+
316	+ $this->_forward('edit');
317	+
318	+ }
319	+
320	+
321	+
322	+ public function saveAction() {
323	+
324	+
325	+
326	+ $id=$this->getRequest()->getParam('id');
327	+
328	+ $data = $this->getRequest()->getPost();
329	+
330	+
331	+
332	+ $is_new=false;
333	+
334	+ if ($id == 0)
335	+
336	+ $is_new=true;
337	+
338	+ try {
339	+
340	+ // *********************************************
341	+
342	+ // New Ticket
343	+
344	+ if ($is_new){
345	+
346	+ if (empty($data['name'])==false && empty($data['email'])==false && empty($data['subject'])==false && empty($data['message'])==false)
347	+
348	+ $id=Mage::helper('ticketsystem')->getTicketID();
349	+
350	+ else {
351	+
352	+ Mage::getSingleton('adminhtml/session')->addError(Mage::helper('ticketsystem')->__('Please enter all required fields'));
353	+
354	+ $this->_redirect('//new', array('id' => $this->getRequest()->getParam('id')));
355	+
356	+ return;
357	+
358	+ }
359	+
360	+ }
361	+
362	+ // Existing Ticket
363	+
364	+ else if(is_array($data) && empty($data['answer'])){
365	+
366	+ Mage::getSingleton('adminhtml/session')->addError(Mage::helper('ticketsystem')->__('Please enter the new message'));
367	+
368	+ $this->_redirect('//edit', array('id' => $this->getRequest()->getParam('id')));
369	+
370	+ return;
371	+
372	+ }
373	+
374	+
375	+
376	+ // *********************************************
377	+
378	+ $ticket = new Ticket();
379	+
380	+ $ticket->id=$id;
381	+
382	+ $ticket->message=$data['message'];
383	+
384	+ $ticket->timestamp=now();
385	+
386	+ if ($is_new){
387	+
388	+ $ticket->subject=$data['subject'];
389	+
390	+ $ticket->name=$data['name'];
391	+
392	+ $ticket->email=$data['email'];
393	+
394	+ $ticket->priority=$data['priority'];
395	+
396	+ $ticket->category=$data['cat'];
397	+
398	+ $ticket->ip=$_SERVER['REMOTE_ADDR'];
399	+
400	+ $ticket->phone=$data['phone'];
401	+
402	+ $ticket->orders=$data['orders'];
403	+
404	+
405	+
406	+ if(!$ticket->create(true)){
407	+
408	+ Mage::getSingleton('adminhtml/session')->addError(Mage::helper('ticketsystem')->__('Ticket could not be saved. Check all fields.'));
409	+
410	+ return;
411	+
412	+ }else{
413	+
414	+ // Do not notify user for the message post
415	+
416	+ $ticket->postMessage($id, $ticket->message, '', false, 'new');
417	+
418	+ Mage::getSingleton('adminhtml/session')->addSuccess(Mage::helper('ticketsystem')->__('Ticket was successfully saved'));
419	+
420	+ }
421	+
422	+ }else if (is_array($data) && empty($data['answer'])==false && empty($data['priority'])==false && empty($data['cat'])==false) {
423	+
424	+
425	+
426	+ $answer=$data['answer'];
427	+
428	+ if (!empty($answer)) {
429	+
430	+ $user = Mage::getSingleton('admin/session')->getData('user');
431	+
432	+ $username= $user->getData('username');
433	+
434	+ if ($username){
435	+
436	+ $ticket->postAnswer($answer, '', '', $ticket->id, 'awaitingcustomer');
437	+
438	+ }
439	+
440	+ }
441	+
442	+ Mage::getSingleton('adminhtml/session')->addSuccess(Mage::helper('ticketsystem')->__('Ticket was successfully saved'));
443	+
444	+ }else{
445	+
446	+ Mage::getSingleton('adminhtml/session')->addError(Mage::helper('ticketsystem')->__('Ticket could not be saved. Check all fields.'));
447	+
448	+ }
449	+
450	+ // *********************************************
451	+
452	+
453	+
454	+ if ($is_new)
455	+
456	+ $this->_redirect('//', array('id' => $id));
457	+
458	+ else
459	+
460	+ $this->_redirect('//edit', array('id' => $id));
461	+
462	+
463	+
464	+ } catch (Exception $e) {
465	+
466	+ //Mage::log('Save exception:'.$e);
467	+
468	+ Mage::getSingleton('adminhtml/session')->addError($e->getMessage());
469	+
470	+ Mage::getSingleton('adminhtml/session')->setFormData($data);
471	+
472	+ $this->_redirect('//', array('id' => $id));
473	+
474	+ }
475	+
476	+ }
477	+
478	+
479	+
480	+ public function deleteAction() {
481	+
482	+ $id=$this->getRequest()->getParam('id');
483	+
484	+ if( $id > 0 ) {
485	+
486	+ try {
487	+
488	+ $ticket = new Ticket();
489	+
490	+ $ticket->delete($id);
491	+
492	+ Mage::getSingleton('adminhtml/session')->addSuccess(Mage::helper('ticketsystem')->__('Ticket was successfully deleted'));
493	+
494	+ $this->_redirect('//');
495	+
496	+ } catch (Exception $e) {
497	+
498	+ Mage::getSingleton('adminhtml/session')->addError($e->getMessage());
499	+
500	+ $this->_redirect('//edit', array('id' => $id));
501	+
502	+ }
503	+
504	+ }
505	+
506	+ $this->_redirect('//');
507	+
508	+ }
509	+
510	+
511	+
512	+ public function massDeleteAction() {
513	+
514	+ $softicketIds = $this->getRequest()->getParam('ticketsystem');
515	+
516	+ if(!is_array($softicketIds)) {
517	+
518	+ Mage::getSingleton('adminhtml/session')->addError(Mage::helper('ticketsystem')->__('Please select ticket(s)'));
519	+
520	+ } else {
521	+
522	+ try {
523	+
524	+ foreach ($softicketIds as $softicketId) {
525	+
526	+ $ticket = new Ticket();
527	+
528	+ $ticket->delete($softicketId);
529	+
530	+ }
531	+
532	+ Mage::getSingleton('adminhtml/session')->addSuccess(
533	+
534	+ Mage::helper('ticketsystem')->__('Total of %d record(s) were successfully deleted', count($softicketIds)));
535	+
536	+ } catch (Exception $e) {
537	+
538	+ Mage::getSingleton('adminhtml/session')->addError($e->getMessage());
539	+
540	+ }
541	+
542	+ }
543	+
544	+ $this->_redirect('//index');
545	+
546	+ }
547	+
548	+
549	+
550	+ public function massStatusAction()
551	+
552	+ {
553	+
554	+ $softicketIds = $this->getRequest()->getParam('ticketsystem');
555	+
556	+ $status = $this->getRequest()->getParam('status');
557	+
558	+ if(!is_array($softicketIds)) {
559	+
560	+ Mage::getSingleton('adminhtml/session')->addError(Mage::helper('ticketsystem')->__('Please select ticket(s)'));
561	+
562	+ } else {
563	+
564	+ try {
565	+
566	+ foreach ($softicketIds as $softicketId) {
567	+
568	+ if ($softicketId >0){
569	+
570	+ $ticket = new Ticket();
571	+
572	+ $ticket->changeStatus($softicketId, $status);
573	+
574	+ }else{
575	+
576	+ Mage::getSingleton('adminhtml/session')->addError(Mage::helper('ticketsystem')->__('Please select ticket(s)'));
577	+
578	+ $this->_redirect('//index');
579	+
580	+ return;
581	+
582	+ }
583	+
584	+ }
585	+
586	+ $this->_getSession()->addSuccess(Mage::helper('ticketsystem')->__('Total of %d record(s) were successfully updated', count($softicketIds)));
587	+
588	+ } catch (Exception $e) {
589	+
590	+ $this->_getSession()->addError($e->getMessage());
591	+
592	+ }
593	+
594	+ }
595	+
596	+ $this->_redirect('//index');
597	+
598	+ }
599	+
600	+
601	+
602	+ public function exportCsvAction()
603	+
604	+ {
605	+
606	+ $fileName = 'ticketsystem.csv';
607	+
608	+ $content = $this->getLayout()->createBlock('ticketsystem/adminhtml_softicket_grid')
609	+
610	+ ->getCsv();
611	+
612	+
613	+
614	+ $this->_sendUploadResponse($fileName, $content);
615	+
616	+ }
617	+
618	+
619	+
620	+ public function exportXmlAction()
621	+
622	+ {
623	+
624	+ $fileName = 'ticketsystem.xml';
625	+
626	+ $content = $this->getLayout()->createBlock('ticketsystem/adminhtml_softicket_grid')
627	+
628	+ ->getXml();
629	+
630	+
631	+
632	+ $this->_sendUploadResponse($fileName, $content);
633	+
634	+ }
635	+
636	+
637	+
638	+ protected function _sendUploadResponse($fileName, $content, $contentType='application/octet-stream')
639	+
640	+ {
641	+
642	+ $response = $this->getResponse();
643	+
644	+ $response->setHeader('HTTP/1.1 200 OK','');
645	+
646	+ $response->setHeader('Pragma', 'public', true);
647	+
648	+ $response->setHeader('Cache-Control', 'must-revalidate, post-check=0, pre-check=0', true);
649	+
650	+ $response->setHeader('Content-Disposition', 'attachment; filename='.$fileName);
651	+
652	+ $response->setHeader('Last-Modified', date('r'));
653	+
654	+ $response->setHeader('Accept-Ranges', 'bytes');
655	+
656	+ $response->setHeader('Content-Length', strlen($content));
657	+
658	+ $response->setHeader('Content-type', $contentType);
659	+
660	+ $response->setBody($content);
661	+
662	+ $response->sendResponse();
663	+
664	+ die;
665	+
666	+ }
667	+
668	+
669	+
670	+
671	+
672	+
673	+
674	+
675	+
676	+ }

app/code/community/MageTracking/TicketSystem/controllers/IndexController.php ADDED Viewed

	@@ -0,0 +1,371 @@


1	+ <?php
2	+
3	+ /**
4	+
5	+ * Sofhere SofTicket Magento Component
6	+
7	+ *
8	+
9	+ * NOTICE OF LICENSE
10	+
11	+ *
12	+
13	+ * This source file is subject to the GNU (3.0)
14	+
15	+ * that is bundled with this package in the file LICENSE.txt.
16	+
17	+ * It is also available through the world-wide-web at this URL:
18	+
19	+ * http://opensource.org/licenses/gpl-3.0.html
20	+
21	+ * If you did not receive a copy of the license and are unable to
22	+
23	+ * obtain it through the world-wide-web, please send an email
24	+
25	+ * to license@sofhere.com so we can send you a copy immediately.
26	+
27	+ *
28	+
29	+ * @category design_default
30	+
31	+ * @author sofhere.com
32	+
33	+ * @package Sofhere_SofTicket
34	+
35	+ * @copyright Copyright (c) 2008-2009 Sofhere IT Solutions.(http://www.sofhere.com)
36	+
37	+ * @version 0.5 beta
38	+
39	+ * @license http://opensource.org/licenses/gpl-3.0.html GNU GENERAL PUBLIC LICENSE (GNU 3.0)
40	+
41	+ */
42	+
43	+
44	+
45	+ require 'MageTracking/TicketSystem/Helper/Ticket.php';
46	+
47	+
48	+
49	+ class MageTracking_TicketSystem_IndexController extends Mage_Core_Controller_Front_Action
50	+
51	+ {
52	+
53	+
54	+
55	+ protected function _getSession()
56	+
57	+ {
58	+
59	+ return Mage::getSingleton('customer/session');
60	+
61	+ }
62	+
63	+
64	+
65	+ public function preDispatch()
66	+
67	+ {
68	+
69	+ parent::preDispatch();
70	+
71	+
72	+
73	+ if (Mage::getSingleton('customer/session')->isLoggedIn()) {
74	+
75	+ if (! $this->_getSession()->authenticate($this)) {
76	+
77	+ $this->setFlag('', 'no-dispatch', true);
78	+
79	+ }
80	+
81	+ }
82	+
83	+ }
84	+
85	+
86	+
87	+ public function indexAction()
88	+
89	+ {
90	+
91	+ $ticketsystemModel = Mage::getModel('ticketsystem/ticketsystem');
92	+
93	+ $customerId= $this->_getSession()->getCustomerId();
94	+
95	+ $ticketsystem= $ticketsystemModel->getAllTickets($customerId);
96	+
97	+ Mage::register('ticketsystem_all', $ticketsystem, true);
98	+
99	+
100	+
101	+ if ((is_null($ticketsystem) == false) && (empty($ticketsystem) == false) ) {
102	+
103	+ $this->loadLayout();
104	+
105	+ $this->_initLayoutMessages('customer/session');
106	+
107	+ $this->renderLayout();
108	+
109	+ }
110	+
111	+ else {
112	+
113	+ $this->getResponse()->setRedirect(Mage::getUrl('//add'));
114	+
115	+ }
116	+
117	+ }
118	+
119	+
120	+
121	+ public function addAction()
122	+
123	+ {
124	+
125	+ $this->loadLayout();
126	+
127	+ $this->_initLayoutMessages('customer/session');
128	+ if ($navigationBlock = $this->getLayout()->getBlock('customer_account_navigation')) {
129	+
130	+ $navigationBlock->setActive('ticketsystem');
131	+
132	+ }
133	+
134	+ $this->renderLayout();
135	+
136	+ }
137	+
138	+
139	+
140	+ public function editAction()
141	+
142	+ {
143	+
144	+ $this->loadLayout();
145	+
146	+ $this->_initLayoutMessages('customer/session');
147	+
148	+ if ($navigationBlock = $this->getLayout()->getBlock('customer_account_navigation')) {
149	+
150	+ $navigationBlock->setActive('ticketsystem');
151	+
152	+ }
153	+
154	+
155	+
156	+ $this->renderLayout();
157	+
158	+ }
159	+
160	+
161	+
162	+ public function editPostAction()
163	+
164	+ {
165	+
166	+ $data= $this->getRequest()->getPost();
167	+
168	+ //print_r($data);die();
169	+
170	+ if ($data && $data['ID'] && $data['ID'] >0 ) {
171	+
172	+ try {
173	+
174	+ //$repid=$data['rep'];
175	+
176	+ $id=$data['ID'];
177	+
178	+ $answer=$data['answer'];
179	+
180	+ $rep_name='';
181	+
182	+
183	+
184	+
185	+
186	+ $ticket = new Ticket();
187	+
188	+ $ticket->postAnswer($answer, '','', $id, 'custreplied');
189	+
190	+ if (Mage::getSingleton('customer/session')->isLoggedIn()) {
191	+
192	+ $this->_getSession()->addSuccess($this->__('Ticket was successfully updated'));
193	+
194	+ }
195	+
196	+ else
197	+
198	+ {
199	+
200	+ Mage::getSingleton('core/session')->addSuccess($this->__('Ticket was successfully updated'));
201	+
202	+ }
203	+
204	+ $this->_redirectSuccess(Mage::getUrl('//', array('_secure'=>true, 'id'=>$id)));
205	+
206	+ return;
207	+
208	+ }
209	+
210	+ catch (Mage_Core_Exception $e) {
211	+
212	+ $this->_getSession()->setticketsystemFormData($this->getRequest()->getPost())
213	+
214	+ ->addException($e, $e->getMessage());
215	+
216	+ }
217	+
218	+ catch (Exception $e) {
219	+
220	+ $this->_getSession()->setticketsystemFormData($this->getRequest()->getPost())
221	+
222	+ ->addException($e, $this->__('Ticket cannot be saved'));
223	+
224	+ }
225	+
226	+ }
227	+
228	+ if (Mage::getSingleton('customer/session')->isLoggedIn()) {
229	+
230	+ $this->_getSession()->addError($this->__('Ticket cannot be saved'));
231	+
232	+ } else {
233	+
234	+ Mage::getSingleton('core/session')->addError($this->__('Ticket cannot be saved'));
235	+
236	+ }
237	+
238	+ $this->_redirectError(Mage::getUrl('//'));
239	+
240	+ }
241	+
242	+
243	+
244	+
245	+
246	+ public function addPostAction()
247	+
248	+ {
249	+
250	+ $data= $this->getRequest()->getPost();
251	+ //print_r($data);die();
252	+ $connection = Mage::getSingleton('core/resource')->getConnection('core_read');
253	+ //$select = "SELECT * from ticket_tickets where status NOT LIKE 'CLOSED' AND email = '".$data['email']."' ";
254	+ $select = "SELECT * from mticketing_tickets where status NOT LIKE 'CLOSED' AND email = '".$data['email']."' ";
255	+ $rowArray = $connection->fetchAll($select); //return row
256	+ $ticket_id = $rowArray[0]['ID'];
257	+ $ticket_count = count($rowArray);
258	+ //print_r($data['email']);die();
259	+ //if ($data && $ticket_count==0) {
260	+
261	+ try {
262	+
263	+ $ticket = new Ticket();
264	+ //echo "look";die();
265	+ $id=Mage::helper('ticketsystem')->getTicketID();
266	+
267	+ $ticket->id=$id;
268	+
269	+ $ticket->message=$data['message'];
270	+
271	+ $ticket->timestamp=now();
272	+
273	+ $ticket->subject=$data['subject'];
274	+
275	+ $ticket->name=$data['name'];
276	+
277	+ $ticket->email=$data['email'];
278	+
279	+ $ticket->priority=$data['priority'];
280	+
281	+ $ticket->category=$data['cat'];
282	+
283	+ $ticket->ip=$_SERVER['REMOTE_ADDR'];
284	+
285	+ $ticket->phone=$data['phone'];
286	+ if ($data['orders']=='Select Order') {
287	+ $ticket->orders= '';
288	+ } else {
289	+ $ticket->orders=$data['orders'];
290	+ }
291	+
292	+ if(!$ticket->create(true)){
293	+
294	+ $this->_getSession()->addError($this->__('Ticket cannot be saved'));
295	+
296	+ $this->_redirectError(Mage::getUrl('//'));
297	+
298	+ return;
299	+
300	+ }else{
301	+
302	+ $ticket->postMessage($id, $ticket->message, '', true, 'new');
303	+
304	+ if (Mage::getSingleton('customer/session')->isLoggedIn()) {
305	+
306	+ $this->_getSession()->addSuccess($this->__('Ticket was successfully saved'));
307	+
308	+ }
309	+
310	+ else {
311	+
312	+ Mage::getSingleton('core/session')->addSuccess($this->__('Ticket was successfully saved'));
313	+
314	+ }
315	+
316	+ $this->_redirectSuccess(Mage::getUrl('//', array('_secure'=>true)));
317	+
318	+ return;
319	+
320	+ }
321	+
322	+ }
323	+
324	+ catch (Mage_Core_Exception $e) {
325	+
326	+ $this->_getSession()->setticketsystemFormData($this->getRequest()->getPost())
327	+
328	+ ->addException($e, $e->getMessage());
329	+
330	+ }
331	+
332	+ catch (Exception $e) {
333	+
334	+ $this->_getSession()->setticketsystemFormData($this->getRequest()->getPost())
335	+
336	+ ->addException($e, $this->__('Ticket cannot be saved'));
337	+
338	+ }
339	+
340	+ // }
341	+ /*
342	+ else
343	+ {
344	+ // To get the refrence ID
345	+ $connection = Mage::getSingleton('core/resource')->getConnection('core_read');
346	+ $select_message_id = "SELECT id from ticket_messages where ticket = '".$ticket_id."'";
347	+ $rowArray_message = $connection->fetchRow($select_message_id); //return row
348	+
349	+ $connection = Mage::getSingleton('core/resource')->getConnection('core_write');
350	+ $connection->beginTransaction();
351	+ $fields = array();
352	+ $fields['ticket']= $ticket_id;
353	+ $fields['message']= $data['message'];
354	+ $fields['reference']= $rowArray_message['id'];
355	+
356	+ $connection->insert('ticket_answers', $fields);
357	+ $connection->commit();
358	+
359	+ Mage::getSingleton('core/session')->addSuccess('Ticket was successfully saved');
360	+ $this->_redirectSuccess(Mage::getUrl('///index', array('_secure'=>true)));
361	+ return;
362	+
363	+ }*/
364	+
365	+ $this->_redirectError(Mage::getUrl('//edit', array('id'=>$id)));
366	+
367	+ }
368	+
369	+
370	+
371	+ }

app/code/community/MageTracking/TicketSystem/etc/config.xml ADDED Viewed

	@@ -0,0 +1,191 @@


1	+ <?xml version="1.0"?>
2	+ <config>
3	+ <modules>
4	+ <MageTracking_TicketSystem>
5	+ <version>1.2.1</version>
6	+ </MageTracking_TicketSystem>
7	+ </modules>
8	+ <frontend>
9	+ <routers>
10	+ <ticketsystem>
11	+ <use>standard</use>
12	+ <args>
13	+ <module>MageTracking_TicketSystem</module>
14	+ <frontName>ticketsystem</frontName>
15	+ </args>
16	+ </ticketsystem>
17	+ </routers>
18	+ <translate>
19	+ <modules>
20	+ <MageTracking_TicketSystem>
21	+ <files>
22	+ <default>MageTracking_TicketSystem.csv</default>
23	+ </files>
24	+ </MageTracking_TicketSystem>
25	+ </modules>
26	+ </translate>
27	+ <layout>
28	+ <updates>
29	+ <ticketsystem>
30	+ <file>ticketsystem.xml</file>
31	+ </ticketsystem>
32	+ </updates>
33	+ </layout>
34	+ </frontend>
35	+ <admin>
36	+ <routers>
37	+ <ticketsystem>
38	+ <use>admin</use>
39	+ <args>
40	+ <module>MageTracking_TicketSystem</module>
41	+ <frontName>ticketsystem</frontName>
42	+ </args>
43	+ </ticketsystem>
44	+ </routers>
45	+ </admin>
46	+ <adminhtml>
47	+ <menu>
48	+ <ticketsystem translate="title" module="ticketsystem">
49	+ <title>Ticketing System</title>
50	+ <sort_order>71</sort_order>
51	+ <children>
52	+ <ticket translate="title" module="ticketsystem">
53	+ <title>View Tickets</title>
54	+ <sort_order>0</sort_order>
55	+ <action>ticketsystem/adminhtml_ticketsystem</action>
56	+ </ticket>
57	+ <mail translate="title" module="ticketsystem">
58	+ <title>Mail Responses</title>
59	+ <sort_order>1</sort_order>
60	+ <action>ticketsystem/adminhtml_mail</action>
61	+ </mail>
62	+ <cat translate="title" module="ticketsystem">
63	+ <title>Departments</title>
64	+ <sort_order>2</sort_order>
65	+ <action>ticketsystem/adminhtml_cat</action>
66	+ </cat>
67	+ <setting translate="title" module="ticketsystem">
68	+ <title>Settings</title>
69	+ <sort_order>4</sort_order>
70	+ <action>ticketsystem/adminhtml_setting</action>
71	+ </setting>
72	+ </children>
73	+ </ticketsystem>
74	+ </menu>
75	+ <acl>
76	+ <resources>
77	+ <admin>
78	+ <children>
79	+ <ticketsystem>
80	+ <title>TicketSystem</title>
81	+ <sort_order>30</sort_order>
82	+ <children>
83	+ <ticket translate="title">
84	+ <title>View Tickets</title>
85	+ </ticket>
86	+ <mail translate="title">
87	+ <title>Mail Responses</title>
88	+ </mail>
89	+ <cat translate="title">
90	+ <title>Departments</title>
91	+ </cat>
92	+ <setting translate="title">
93	+ <title>Settings</title>
94	+ </setting>
95	+ </children>
96	+ </ticketsystem>
97	+ </children>
98	+ </admin>
99	+ </resources>
100	+ </acl>
101	+ <translate>
102	+ <modules>
103	+ <MageTracking_TicketSystem>
104	+ <files>
105	+ <default>MageTracking_TicketSystem.csv</default>
106	+ </files>
107	+ </MageTracking_TicketSystem>
108	+ </modules>
109	+ </translate>
110	+ <layout>
111	+ <updates>
112	+ <ticketsystem>
113	+ <file>ticketsystem.xml</file>
114	+ </ticketsystem>
115	+ </updates>
116	+ </layout>
117	+ </adminhtml>
118	+ <global>
119	+ <models>
120	+ <ticketsystem>
121	+ <class>MageTracking_TicketSystem_Model</class>
122	+ <resourceModel>ticketsystem_mysql4</resourceModel>
123	+ </ticketsystem>
124	+ <ticketsystem_mysql4>
125	+ <class>MageTracking_TicketSystem_Model_Mysql4</class>
126	+ <entities>
127	+ <ticketsystem>
128	+ <table>mticketing_tickets</table>
129	+ </ticketsystem>
130	+ <mail>
131	+ <table>mticketing_settings</table>
132	+ </mail>
133	+ <cats>
134	+ <table>mticketing_categories</table>
135	+ </cats>
136	+ <messages>
137	+ <table>mticketing_messages</table>
138	+ </messages>
139	+ <answers>
140	+ <table>mticketing_answers</table>
141	+ </answers>
142	+ <!--<groups>
143	+ <table>mticketing_groups</table>
144	+ </groups>-->
145	+ <settings>
146	+ <table>mticketing_settings</table>
147	+ </settings>
148	+ </entities>
149	+ </ticketsystem_mysql4>
150	+ </models>
151	+ <resources>
152	+ <ticketsystem_setup>
153	+ <setup>
154	+ <module>MageTracking_TicketSystem</module>
155	+ </setup>
156	+ <connection>
157	+ <use>core_setup</use>
158	+ </connection>
159	+ </ticketsystem_setup>
160	+ <ticketsystem_write>
161	+ <connection>
162	+ <use>core_write</use>
163	+ </connection>
164	+ </ticketsystem_write>
165	+ <ticketsystem_read>
166	+ <connection>
167	+ <use>core_read</use>
168	+ </connection>
169	+ </ticketsystem_read>
170	+ </resources>
171	+
172	+ <blocks>
173	+ <customer>
174	+ <rewrite>
175	+ <account_navigation>MageTracking_TicketSystem_Block_Ticketsystem_Navigation</account_navigation>
176	+ <ticketsystem_view>MageTracking_TicketSystem_Block_Ticketsystem_View</ticketsystem_view>
177	+ <ticketsystem_edit>MageTracking_TicketSystem_Block_Ticketsystem_Edit</ticketsystem_edit>
178	+ </rewrite>
179	+ </customer>
180	+ <ticketsystem>
181	+ <class>MageTracking_TicketSystem_Block</class>
182	+ </ticketsystem>
183	+ </blocks>
184	+
185	+ <helpers>
186	+ <ticketsystem>
187	+ <class>MageTracking_TicketSystem_Helper</class>
188	+ </ticketsystem>
189	+ </helpers>
190	+ </global>
191	+ </config>

app/code/community/MageTracking/TicketSystem/sql/ticketsystem_setup/mysql4-install-1.2.1.php ADDED Viewed

	@@ -0,0 +1,181 @@


1	+ <?php
2	+
3	+ $installer = $this;
4	+
5	+ $installer->startSetup();
6	+
7	+ $installer->run("
8	+
9	+ DROP TABLE IF EXISTS {$this->getTable('mticketing_answers')};
10	+ CREATE TABLE IF NOT EXISTS {$this->getTable('mticketing_answers')} (
11	+ `ID` int(7) NOT NULL auto_increment,
12	+ `ticket` int(6) default '0',
13	+ `message` text collate utf8_turkish_ci,
14	+ `rep` int(5) NOT NULL default '0',
15	+ `reference` int(7) default NULL,
16	+ `timestamp` timestamp NOT NULL default CURRENT_TIMESTAMP on update CURRENT_TIMESTAMP,
17	+ PRIMARY KEY (`ID`),
18	+ KEY `ticket` (`ticket`),
19	+ KEY `timestamp` (`timestamp`)
20	+ ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_turkish_ci COMMENT='1.7.3' AUTO_INCREMENT=1 ;
21	+
22	+ DROP TABLE IF EXISTS {$this->getTable('mticketing_attachments')};
23	+ CREATE TABLE IF NOT EXISTS {$this->getTable('mticketing_attachments')} (
24	+ `ID` int(7) NOT NULL auto_increment,
25	+ `ticket` int(6) NOT NULL default '0',
26	+ `ref` int(7) NOT NULL default '0',
27	+ `filename` varchar(100) collate utf8_turkish_ci NOT NULL default '',
28	+ `type` varchar(15) collate utf8_turkish_ci NOT NULL default '',
29	+ PRIMARY KEY (`ID`),
30	+ KEY `ticket` (`ticket`)
31	+ ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_turkish_ci COMMENT='1.7.3' AUTO_INCREMENT=1 ;
32	+
33	+
34	+ DROP TABLE IF EXISTS {$this->getTable('mticketing_categories')};
35	+ CREATE TABLE IF NOT EXISTS {$this->getTable('mticketing_categories')} (
36	+ `ID` int(5) NOT NULL auto_increment,
37	+ `name` varchar(100) collate utf8_turkish_ci NOT NULL default '',
38	+ `email` varchar(200) collate utf8_turkish_ci NOT NULL default '',
39	+ `signature` text collate utf8_turkish_ci NOT NULL,
40	+ `hidden` int(1) NOT NULL default '0',
41	+ `reply_method` varchar(7) collate utf8_turkish_ci NOT NULL default 'url',
42	+ PRIMARY KEY (`ID`)
43	+ ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_turkish_ci COMMENT='1.7.3' AUTO_INCREMENT=7 ;
44	+
45	+
46	+ INSERT INTO {$this->getTable('mticketing_categories')} (`ID`, `name`, `email`, `signature`, `hidden`, `reply_method`) VALUES
47	+ (1, 'Support', 'localhost', '', 0, 'url');
48	+
49	+
50	+ DROP TABLE IF EXISTS {$this->getTable('mticketing_messages')};
51	+ CREATE TABLE IF NOT EXISTS {$this->getTable('mticketing_messages')} (
52	+ `ID` int(7) NOT NULL auto_increment,
53	+ `ticket` int(6) NOT NULL default '0',
54	+ `message` text collate utf8_turkish_ci,
55	+ `headers` text collate utf8_turkish_ci,
56	+ `timestamp` timestamp NOT NULL default CURRENT_TIMESTAMP on update CURRENT_TIMESTAMP,
57	+ PRIMARY KEY (`ID`),
58	+ KEY `ticket` (`ticket`)
59	+ ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_turkish_ci COMMENT='1.7.3' AUTO_INCREMENT=1 ;
60	+
61	+ DROP TABLE IF EXISTS {$this->getTable('mticketing_settings')};
62	+ CREATE TABLE IF NOT EXISTS {$this->getTable('mticketing_settings')} (
63	+ `ID` int(5) NOT NULL auto_increment,
64	+ `group` varchar(255) collate utf8_turkish_ci default NULL,
65	+ `key` varchar(255) collate utf8_turkish_ci NOT NULL,
66	+ `value` text collate utf8_turkish_ci NOT NULL,
67	+ PRIMARY KEY (`ID`),
68	+ KEY `GROUP` (`group`),
69	+ KEY `VALUE` (`key`)
70	+ ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_turkish_ci COMMENT='1.7.3' AUTO_INCREMENT=85 ;
71	+
72	+
73	+ INSERT INTO {$this->getTable('mticketing_settings')} (`ID`, `group`, `key`, `value`) VALUES
74	+ (1, NULL, 'theme', 'eticket'),
75	+ (2, NULL, 'site_title', ''),
76	+ (3, NULL, 'charset', 'UTF-8'),
77	+ (4, NULL, 'presig', '\n\n'),
78	+ (5, NULL, 'short_date_format', 'm/d/Y'),
79	+ (6, NULL, 'answer_subj', '[#%ticket] %subject'),
80	+ (7, NULL, 'answer_msg', '%answer'),
81	+ (8, 'pri', '0', '1'),
82	+ (9, 'pri', '1', '2'),
83	+ (10, 'pri', '2', '3'),
84	+ (11, 'pri_text', '0', 'Low'),
85	+ (12, 'pri_text', '1', 'Normal'),
86	+ (13, 'pri_text', '2', 'High'),
87	+ (14, 'pri_style', '0', 'class=\"priLow\"'),
88	+ (15, 'pri_style', '1', 'class=\"priNormal\"'),
89	+ (16, 'pri_style', '2', 'class=\"priHigh\"'),
90	+ (17, NULL, 'rep_trans_response', '1'),
91	+ (18, NULL, 'rep_trans_subj', '[#%ticket] Representative Transfer'),
92	+ (19, NULL, 'rep_trans_msg', 'Ticket was transferred to representative %rep_name.'),
93	+ (20, NULL, 'nosubject', '[No Subject]'),
94	+ (21, NULL, 'ticket_format', '\\[#([0-9]{6})\\]'),
95	+ (22, NULL, 'subject_re', 'Re\|Antw'),
96	+ (23, NULL, 'spamword', '[SPAM]'),
97	+ (24, NULL, 'flood_msg_rate', '10'),
98	+ (25, NULL, 'antispam_magicword', 'ANTI_SPAM_MAGICWORD'),
99	+ (26, NULL, 'antispam_subj', 'Ticked Rejected: Mail detected as SPAM'),
100	+ (27, NULL, 'antispam_msg', 'Your email was detected as spam and has been rejected. If your email was not spam, please re-send your email, including the word \"{MAGICWORD}\" in the body of the email.'),
101	+ (28, NULL, 'antispam_email', ''),
102	+ (29, NULL, 'accept_attachments', '0'),
103	+ (30, NULL, 'attachment_size', '1048576'),
104	+ (31, NULL, 'attachment_dir', ''),
105	+ (32, NULL, 'attachment_url', 'attachments.php'),
106	+ (33, NULL, 'search_disp', '1'),
107	+ (34, NULL, 'save_headers', '1'),
108	+ (35, NULL, 'time_format', 'l, F j Y g:ia'),
109	+ (36, NULL, 'min_interval', '60'),
110	+ (37, NULL, 'ticket_max', '10'),
111	+ (38, NULL, 'remove_original', '1'),
112	+ (39, NULL, 'remove_tag', '--please do not reply below this line--'),
113	+ (40, NULL, 'ticket_response', '1'),
114	+ (41, NULL, 'ticket_msg', 'A support ticket has been created (#%ticket). We will get back to you shortly.\r\n\r\nYou can view this ticket progress online here: %url/edit/id/%ticket\r\n\r\nNOTE: If you wish to send additional information regarding this ticket, please do not send another email. Instead, reply to this ticket.'),
115	+ (42, NULL, 'ticket_subj', '[#%ticket] Support Ticket Opened'),
116	+ (43, NULL, 'limit_response', '1'),
117	+ (44, NULL, 'limit_email', ''),
118	+ (45, NULL, 'limit_subj', 'Ticket Denied'),
119	+ (46, NULL, 'limit_msg', 'Ticket was not created for the email sent to %local_email from %user_email because there is a limit of %ticket_max open tickets per email address at any one time.\r\n\r\nTo be able to open another ticket, you must close one of your previous tickets first here:\r\n%url'),
120	+ (47, NULL, 'alert_new', '0'),
121	+ (48, NULL, 'alert_email', ''),
122	+ (49, NULL, 'alert_user', ''),
123	+ (50, NULL, 'alert_subj', '[#%ticket] New Message Alert'),
124	+ (51, NULL, 'alert_msg', 'There is a new message for ticket %ticket\r\n\r\nFrom: %email\r\n\r\n%url/edit/id/%ticket'),
125	+ (52, NULL, 'message_response', '1'),
126	+ (53, NULL, 'message_subj', '[#%ticket] Message Added'),
127	+ (54, NULL, 'message_msg', 'Your reply to support ticket #%ticket has been noted.\r\n\r\nYou can view this ticket progress online here: %url/edit/id/%ticket'),
128	+ (55, NULL, 'trans_response', '1'),
129	+ (56, NULL, 'trans_subj', '[#%ticket] Department Transfer'),
130	+ (57, NULL, 'trans_msg', 'Your ticket was transferred to the %cat_name department for further review.\r\n\r\n%trans_msg'),
131	+ (58, NULL, 'timezone', '0'),
132	+ (59, NULL, 'tickets_per_page', '10'),
133	+ (60, NULL, 'root_url', 'http://www.yourwebsitename.com/index.php/ticketsystem/index'),
134	+ (61, NULL, 'filetypes', '.jpg;.gif;.png;.pdf;.xls;.txt;.doc;.eml;.zip;.mp3;'),
135	+ (62, NULL, 'captcha_file', 'captcha.php'),
136	+ (63, NULL, 'accept_captcha', '0'),
137	+ (64, NULL, 'force_category', '0'),
138	+ (65, NULL, 'default_category', '1'),
139	+ (66, NULL, 'mail_method', 'mail'),
140	+ (67, NULL, 'smtp_host', 'localhost'),
141	+ (68, NULL, 'smtp_port', '25'),
142	+ (69, NULL, 'smtp_auth', '0'),
143	+ (70, NULL, 'smtp_user', 'user'),
144	+ (71, NULL, 'smtp_pass', 'pass'),
145	+ (72, NULL, 'show_badge', '1'),
146	+ (73, NULL, 'upgrade_check', '0'),
147	+ (74, NULL, 'last_check', '2009-01-01'),
148	+ (75, NULL, 'last_result', ''),
149	+ (76, NULL, 'activation_key', ''),
150	+ (77, NULL, 'sendmail_path', '/usr/sbin/sendmail'),
151	+ (78, NULL, '', ''),
152	+ (79, NULL, '', ''),
153	+ (80, NULL, '', ''),
154	+ (81, NULL, '', ''),
155	+ (82, NULL, '', ''),
156	+ (83, NULL, '', ''),
157	+ (84, NULL, '', '');
158	+
159	+ DROP TABLE IF EXISTS {$this->getTable('mticketing_tickets')};
160	+ CREATE TABLE IF NOT EXISTS {$this->getTable('mticketing_tickets')} (
161	+ `subject` varchar(255) collate utf8_turkish_ci NOT NULL default '[No Subject]',
162	+ `name` varchar(255) collate utf8_turkish_ci NOT NULL default '',
163	+ `email` varchar(255) collate utf8_turkish_ci NOT NULL default '',
164	+ `orders` varchar(255) collate utf8_turkish_ci default NULL,
165	+ `phone` varchar(20) collate utf8_turkish_ci default NULL,
166	+ `status` enum('new','onhold','custreplied','awaitingcustomer','reopened','closed') collate utf8_turkish_ci NOT NULL default 'new',
167	+ `ID` int(6) NOT NULL default '0',
168	+ `cat` int(5) NOT NULL default '0',
169	+ `priority` tinyint(1) NOT NULL default '2',
170	+ `ip` varchar(255) collate utf8_turkish_ci NOT NULL default '',
171	+ `trans_msg` varchar(255) collate utf8_turkish_ci NOT NULL default '',
172	+ `timestamp` timestamp NOT NULL default CURRENT_TIMESTAMP on update CURRENT_TIMESTAMP,
173	+ PRIMARY KEY (`ID`),
174	+ KEY `timestamp` (`timestamp`)
175	+ ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_turkish_ci COMMENT='1.7.3';
176	+
177	+
178	+ ");
179	+
180	+ $installer->endSetup();
181	+

app/design/adminhtml/default/default/layout/ticketsystem.xml ADDED Viewed

	@@ -0,0 +1,21 @@


1	+ <?xml version="1.0"?>
2	+ <layout version="0.1.0">
3	+ <ticketsystem_adminhtml_ticketsystem_index>
4	+ <reference name="content">
5	+ <block type="ticketsystem/adminhtml_ticketsystem" name="ticketsystem" />
6	+ </reference>
7	+ </ticketsystem_adminhtml_ticketsystem_index>
8	+
9	+ <ticketsystem_adminhtml_cat_index>
10	+ <reference name="content">
11	+ <block type="ticketsystem/adminhtml_cat" name="cat" />
12	+ </reference>
13	+ </ticketsystem_adminhtml_cat_index>
14	+
15	+
16	+ <ticketsystem_adminhtml_rep_index>
17	+ <reference name="content">
18	+ <block type="ticketsystem/adminhtml_rep" name="rep" />
19	+ </reference>
20	+ </ticketsystem_adminhtml_rep_index>
21	+ </layout>

app/design/frontend/base/default/layout/ticketsystem.xml ADDED Viewed

	@@ -0,0 +1,42 @@


1	+ <?xml version="1.0"?>
2	+ <layout>
3	+
4	+ <default>
5	+ <reference name="content">
6	+ <block type="customer/ticketsystem_view" name="magetracking_ticketsystem_view" module="ticketsystem" template="ticketsystem/view.phtml"/>
7	+ </reference>
8	+ <reference name="left">
9	+ <block type="customer/account_navigation" name="magetracking_ticketsystem_navigation" before="-" template="ticketsystem/navigation.phtml">
10	+ <action method="addLink" translate="label" module="ticketsystem"><name>ticketsystem</name><path>ticketsystem/</path><label>Ticketing System</label></action>
11	+ </block>
12	+ </reference>
13	+ </default>
14	+
15	+ <ticketsystem_index_index>
16	+ <update handle="customer_account"/>
17	+ </ticketsystem_index_index>
18	+
19	+ <ticketsystem_index_edit>
20	+
21	+ <reference name="content">
22	+ <block type="customer/ticketsystem_edit" name="magetracking_ticketsystem_edit" template="ticketsystem/edit.phtml"/>
23	+ </reference>
24	+ </ticketsystem_index_edit>
25	+ <ticketsystem_index_add>
26	+
27	+ <reference name="content">
28	+ <block type="customer/ticketsystem_edit" name="magetracking_ticketsystem_add" template="ticketsystem/add.phtml"/>
29	+ </reference>
30	+
31	+ </ticketsystem_index_add>
32	+
33	+ <customer_logged_in>
34	+ <!--<update handle="customer_account"/>-->
35	+
36	+ </customer_logged_in>
37	+
38	+
39	+
40	+ </layout>
41	+
42	+

app/design/frontend/base/default/template/ticketsystem/add.phtml ADDED Viewed

	@@ -0,0 +1,155 @@


1	+ <?php
2	+ /**
3	+ * Sofhere SofTicket Magento Component
4	+ *
5	+ * NOTICE OF LICENSE
6	+ *
7	+ * This source file is subject to the GNU (3.0)
8	+ * that is bundled with this package in the file LICENSE.txt.
9	+ * It is also available through the world-wide-web at this URL:
10	+ * http://opensource.org/licenses/gpl-3.0.html
11	+ * If you did not receive a copy of the license and are unable to
12	+ * obtain it through the world-wide-web, please send an email
13	+ * to license@sofhere.com so we can send you a copy immediately.
14	+ *
15	+ * @category design_default
16	+ * @author sofhere.com
17	+ * @package Sofhere_SofTicket
18	+ * @copyright Copyright (c) 2008-2009 Sofhere IT Solutions.(http://www.sofhere.com)
19	+ * @version 1.0
20	+ * @license http://opensource.org/licenses/gpl-3.0.html GNU GENERAL PUBLIC LICENSE (GNU 3.0)
21	+ */
22	+ ?>
23	+ <?php
24	+
25	+
26	+ $customer_id = Mage::getSingleton('customer/session')->getCustomer()->getId();
27	+ $orderCollection = Mage::getModel('sales/order')->getCollection()
28	+ ->addFieldToFilter('customer_id', array('eq' => array($customer_id)));
29	+ $final_order = array();
30	+ $order_ids = array();
31	+ array_push($final_order, "Select Order");
32	+ foreach($orderCollection AS $order_row){
33	+ $order = $order_row->getData();
34	+ $order_data = "Order # ".$order['increment_id']." - Placed on ".$order['created_at']." for $".$order['subtotal_incl_tax'];
35	+
36	+ array_push($final_order, $order_data);
37	+ array_push($order_ids, $order['entity_id']);
38	+ }
39	+ ?>
40	+ <div class="padder">
41	+ <?php if($this->getTitle(null)): ?>
42	+
43	+ <div class="head-alt2">
44	+ <h2 class="title"><?php echo $this->getTitle(null) ?></h2>
45	+ </div>
46	+ <div class="input-text">
47	+ <h5 ><?php echo $this->__('Ticket Add Instruction') ?></h5>
48	+ </div>
49	+
50	+ <br>
51	+
52	+ <?php endif;?>
53	+
54	+ <?php echo $this->getMessagesBlock()->getGroupedHtml() ?>
55	+ <form action="<?php echo $this->getSaveUrl(0) ?>" method="post" id="form-validate">
56	+ <fieldset class="group-select">
57	+ <input type="hidden" name="success_url" value="<?php echo $this->getSuccessUrl() ?>" />
58	+ <input type="hidden" name="error_url" value="<?php echo $this->getErrorUrl() ?>" />
59	+
60	+ <ul>
61	+ <li>
62	+ <div class="input-box">
63	+ <label for="name"><?php echo $this->__('Name') ?> <span class="required"></span></label><br />
64	+ <input type="text" name="name" value="<?php echo $this->getName() ?>" title="<?php echo $this->__('Name') ?>" class="required-entry input-text" id="name" />
65	+ </div>
66	+ </li>
67	+ <li>
68	+ <div class="input-box">
69	+ <label for="email"><?php echo Mage::helper('ticketsystem')->__('Email') ?> <span class="required"></span></label><br />
70	+ <input type="text" name="email" value="<?php echo $this->getEmail() ?>" title="<?php echo $this->__('Email') ?>" <?php if ($this->getEmail()<>'') { ?> readonly <?php } ?>class="required-entry input-text" id="email" />
71	+ </div>
72	+ </li>
73	+ <li>
74	+ <div class="input-box">
75	+ <label for="phone"><?php echo Mage::helper('ticketsystem')->__('Phone') ?> </label><br />
76	+ <input type="text" name="phone" value="" title="<?php echo $this->__('Phone') ?>" class="input-text" id="phone" />
77	+ </div>
78	+ </li>
79	+ <li>
80	+ <div class="box">
81	+ <label><?php echo Mage::helper('ticketsystem')->__('Select Department') ?></label><br/>
82	+ <select name="cat">
83	+ <?php foreach ($this->getDepartments() as $_code => $_name): ?>
84	+ <option value="<?php echo $_code ?>" >
85	+ <?php echo $_name->getName() ?>
86	+ </option>
87	+ <?php endforeach; ?>
88	+ </select>
89	+ </div>
90	+ </li>
91	+ <li>
92	+ <div style="width:350px;">
93	+ <label for="ordername">Select Order</label><br />
94	+ <input type="hidden" id="orderid">
95	+ <?php
96	+
97	+ $dropdown = '<select name="orders" onchange="document.getElementById(\'orderid\').value = this.value;">'."\n";
98	+
99	+ $selected = "";
100	+ /* loop over the options */
101	+ foreach( $final_order as $key=>$option )
102	+ {
103	+ /* assign a selected value */
104	+ $select = $selected==$key ? ' selected' : null;
105	+
106	+ /* add each option to the dropdown */
107	+ $dropdown .= '<option value="'.$option.'"'.$select.'>'.$option.'</option>'."\n";
108	+ }
109	+
110	+ /* close the select */
111	+ $dropdown .= '</select>'."\n";
112	+
113	+ ?>
114	+ <?php echo $dropdown;?><br/>
115	+ </div>
116	+ </li>
117	+ <li>
118	+ <div style="width:350px;">
119	+ <label for="subject"><?php echo Mage::helper('ticketsystem')->__('Subject') ?> <span class="required"></span></label><br />
120	+ <input type="text" name="subject" value="" title="<?php echo Mage::helper('ticketsystem')->__('Subject') ?>" class="required-entry input-text" id="subject" />
121	+ </div>
122	+ </li>
123	+
124	+ <li>
125	+ <div class="input-box">
126	+ <label for="message"><?php echo Mage::helper('ticketsystem')->__('Message') ?> <span class="required"></span></label><br />
127	+ <textarea name="message" id="message" title="<?php echo $this->__('Message') ?>" class="required-entry" style="height:150px;width:525px;" cols="50" rows="5"></textarea>
128	+ </div>
129	+ </li>
130	+ <li>
131	+ <div class="box">
132	+ <label><?php echo Mage::helper('ticketsystem')->__('Priority') ?><span class="required"></span></label><br/>
133	+ <select name="priority">
134	+ <?php foreach ($this->getPriorities() as $_code => $_name): ?>
135	+ <option value="<?php echo $_code ?>" >
136	+ <?php echo $_name ?>
137	+ </option>
138	+ <?php endforeach; ?>
139	+ </select>
140	+ </div>
141	+ </li>
142	+ </ul>
143	+ </fieldset>
144	+
145	+ <div class="button-set">
146	+ <p class="required"><?php echo Mage::helper('ticketsystem')->__('* Required Fields') ?></p>
147	+ <a href="<?php echo $this->getBackUrl() ?>" class="f-left">« <?php echo $this->__('Back') ?></a>
148	+ <button class="form-button" type="submit"><span><?php echo $this->__('Save Ticket') ?></span></button>
149	+ </div>
150	+ </form>
151	+
152	+ <script type="text/javascript">
153	+ var contactForm = new VarienForm('form-validate', true);
154	+ </script>
155	+ </div>

app/design/frontend/base/default/template/ticketsystem/edit.phtml ADDED Viewed

	@@ -0,0 +1,109 @@


1	+ <?php
2	+ /**
3	+ * Sofhere SofTicket Magento Component
4	+ *
5	+ * NOTICE OF LICENSE
6	+ *
7	+ * This source file is subject to the GNU (3.0)
8	+ * that is bundled with this package in the file LICENSE.txt.
9	+ * It is also available through the world-wide-web at this URL:
10	+ * http://opensource.org/licenses/gpl-3.0.html
11	+ * If you did not receive a copy of the license and are unable to
12	+ * obtain it through the world-wide-web, please send an email
13	+ * to license@sofhere.com so we can send you a copy immediately.
14	+ *
15	+ * @category design_default
16	+ * @author sofhere.com
17	+ * @package Sofhere_SofTicket
18	+ * @copyright Copyright (c) 2008-2009 Sofhere IT Solutions.(http://www.sofhere.com)
19	+ * @version 1.0
20	+ * @license http://opensource.org/licenses/gpl-3.0.html GNU GENERAL PUBLIC LICENSE (GNU 3.0)
21	+ */
22	+ ?>
23	+
24	+ <?php $id= $this->getRequest()->getParam('id'); ?>
25	+
26	+ <div class="padder">
27	+ <?php if($this->getTitle($id)): ?>
28	+
29	+ <div class="head-alt2">
30	+ <h2 class="title"><?php echo $this->getTitle($id) ?></h2>
31	+ </div>
32	+ <div class="input-text">
33	+ <h5 ><?php echo $this->__('Ticket Edit Instruction') ?></h5>
34	+ </div>
35	+
36	+ <?php endif; ?>
37	+
38	+ <?php echo $this->getMessagesBlock()->getGroupedHtml() ?>
39	+
40	+ <br>
41	+
42	+ <form action="<?php echo $this->getSaveUrl($id) ?>" method="post" id="form-validate">
43	+ <fieldset class="group-select">
44	+ <input type="hidden" name="success_url" value="<?php echo $this->getSuccessUrl() ?>" />
45	+ <input type="hidden" name="error_url" value="<?php echo $this->getErrorUrl() ?>" />
46	+ <input type="hidden" name="rep" value="<?php echo $this->getTicket($id)->getRep() ?>" />
47	+ <input type="hidden" name="ID" value="<?php echo $id ?>" />
48	+
49	+ <ul>
50	+ <li>
51	+ <div class="input-text">
52	+ <label for="name"><?php echo $this->__('Name') ?> : </label><?php echo $this->htmlEscape($this->getTicket($id)->getName()) ?>
53	+ </div>
54	+ </li>
55	+ <li>
56	+ <div class="input-text">
57	+ <label for="email"><?php echo Mage::helper('ticketsystem')->__('Email') ?> : </label><?php echo $this->htmlEscape($this->getTicket($id)->getEmail()) ?>
58	+ </div>
59	+ </li>
60	+ <li>
61	+ <div class="input-text">
62	+ <label for="phone"><?php echo Mage::helper('ticketsystem')->__('Phone') ?> : </label><?php echo $this->htmlEscape($this->getTicket($id)->getPhone()) ?>
63	+ </div>
64	+ </li>
65	+ <li>
66	+ <div class="input-text">
67	+ <label for="phone"><?php echo Mage::helper('ticketsystem')->__('Department') ?> : </label><?php echo $this->htmlEscape($this->getDepartment($this->getTicket($id)->getCat()) ) ?>
68	+ </div>
69	+ </li>
70	+ <li>
71	+ <div class="input-text">
72	+ <label for="orders"><?php echo Mage::helper('ticketsystem')->__('Orders') ?> : </label><?php echo $this->htmlEscape($this->getTicket($id)->getOrders()) ?>
73	+ </div>
74	+ </li>
75	+ <li>
76	+ <div class="input-text">
77	+ <label for="subject"><?php echo Mage::helper('ticketsystem')->__('Subject') ?> : </label><?php echo $this->htmlEscape($this->getTicket($id)->getSubject()) ?>
78	+ </div>
79	+ </li>
80	+ <li>
81	+ <div class="input-text">
82	+ <label for="message"><?php echo Mage::helper('ticketsystem')->__('Message') ?> : </label><?php echo $this->getMessage($this->getTicket($id)->getId()) ?>
83	+ </div>
84	+ </li>
85	+ <li>
86	+ <div class="input-text">
87	+ <label for="priority"><?php echo Mage::helper('ticketsystem')->__('Priority') ?> : </label><?php echo $this->htmlEscape($this->getPriority($this->getTicket($id)->getPriority())) ?>
88	+ </div>
89	+ </li>
90	+ <li>
91	+ <div class="input-box">
92	+ <label for="answer"><?php echo Mage::helper('ticketsystem')->__('Customer Answer') ?> <span class="required"></span></label><br />
93	+ <textarea name="answer" id="answer" title="<?php echo $this->__('Answer') ?>" class="required-entry" style="height:150px;width:525px;" cols="50" rows="5"></textarea>
94	+ </div>
95	+ </li>
96	+
97	+ </ul>
98	+ </fieldset>
99	+
100	+ <div class="button-set">
101	+ <p class="required"><?php echo Mage::helper('ticketsystem')->__('* Required Fields') ?></p>
102	+ <a href="<?php echo $this->getBackUrl() ?>" class="f-left">« <?php echo $this->__('Back') ?></a>
103	+ <button class="form-button" type="submit"><span><?php echo $this->__('Update Ticket') ?></span></button>
104	+ </div>
105	+ </form>
106	+ <script type="text/javascript">
107	+ var contactForm = new VarienForm('form-validate', true);
108	+ </script>
109	+ </div>

app/design/frontend/base/default/template/ticketsystem/navigation.phtml ADDED Viewed

	@@ -0,0 +1,42 @@


1	+ <?php
2	+ /**
3	+ * Magento
4	+ *
5	+ * NOTICE OF LICENSE
6	+ *
7	+ * This source file is subject to the Academic Free License (AFL 3.0)
8	+ * that is bundled with this package in the file LICENSE_AFL.txt.
9	+ * It is also available through the world-wide-web at this URL:
10	+ * http://opensource.org/licenses/afl-3.0.php
11	+ * If you did not receive a copy of the license and are unable to
12	+ * obtain it through the world-wide-web, please send an email
13	+ * to license@magentocommerce.com so we can send you a copy immediately.
14	+ *
15	+ * DISCLAIMER
16	+ *
17	+ * Do not edit or add to this file if you wish to upgrade Magento to newer
18	+ * versions in the future. If you wish to customize Magento for your
19	+ * needs please refer to http://www.magentocommerce.com for more information.
20	+ *
21	+ * @category design_default
22	+ * @package Mage
23	+ * @copyright Copyright (c) 2008 Irubin Consulting Inc. DBA Varien (http://www.varien.com)
24	+ * @license http://opensource.org/licenses/afl-3.0.php Academic Free License (AFL 3.0)
25	+ */
26	+ ?>
27	+ <div class="block block-list block-compare">
28	+ <div class="block-title">
29	+ <?php $_links = $this->getLinks(); ?>
30	+ <?php $_index = 1; ?>
31	+ <?php $_count = count($_links); ?>
32	+ <?php foreach ($_links as $_link):?>
33	+ <?php $_last = ($_index++ >= $_count); ?>
34	+ <?php if ($this->isActive($_link)): ?>
35	+ <strong><span class="on<?php echo ($_last ? ' last' : '') ?>"><?php echo $_link->getLabel() ?></span></strong>
36	+ <?php else: ?>
37	+ <strong><a href="<?php echo $_link->getUrl() ?>"><?php echo $_link->getLabel() ?></a></strong>
38	+ <?php endif; ?>
39	+ <?php endforeach; ?>
40	+ </div>
41	+
42	+ </div>

app/design/frontend/base/default/template/ticketsystem/view.phtml ADDED Viewed

	@@ -0,0 +1,75 @@


1	+ <?php
2	+ /**
3	+ * Sofhere SofTicket Magento Component
4	+ *
5	+ * NOTICE OF LICENSE
6	+ *
7	+ * This source file is subject to the GNU (3.0)
8	+ * that is bundled with this package in the file LICENSE.txt.
9	+ * It is also available through the world-wide-web at this URL:
10	+ * http://opensource.org/licenses/gpl-3.0.html
11	+ * If you did not receive a copy of the license and are unable to
12	+ * obtain it through the world-wide-web, please send an email
13	+ * to license@sofhere.com so we can send you a copy immediately.
14	+ *
15	+ * @category design_default
16	+ * @author sofhere.com
17	+ * @package Sofhere_SofTicket
18	+ * @copyright Copyright (c) 2008-2009 Sofhere IT Solutions.(http://www.sofhere.com)
19	+ * @version 1.0
20	+ * @license http://opensource.org/licenses/gpl-3.0.html GNU GENERAL PUBLIC LICENSE (GNU 3.0)
21	+ */
22	+ ?>
23	+
24	+ <?php $_ticketsystems = $this->getTickets(); ?>
25	+ <?php if (is_null($_ticketsystems)) return; ?>
26	+
27	+ <div class="head-alt2">
28	+ <h2 class="title"><?php echo Mage::helper('ticketsystem')->__('Available Tickets') ?></h2>
29	+ </div>
30	+ <div class="input-text">
31	+ <h5 ><?php echo $this->__('Ticket View Instruction') ?></h5>
32	+ </div>
33	+
34	+ <br>
35	+
36	+ <?php echo $this->getMessagesBlock()->getGroupedHtml() ?>
37	+
38	+ <table cellspacing="0" width="80%" class="data-table" id="my-softickets-table">
39	+ <thead>
40	+ <tr>
41	+ <th class="a-left"><?php echo Mage::helper('ticketsystem')->__('Date') ?></th>
42	+ <th><?php echo Mage::helper('ticketsystem')->__('Ticket ID') ?></th>
43	+ <th class="a-left"><?php echo Mage::helper('ticketsystem')->__('Subject') ?></th>
44	+ <!--<th class="a-left"><?php echo Mage::helper('ticketsystem')->__('Department') ?></th>-->
45	+ <th class="a-left"><?php echo Mage::helper('ticketsystem')->__('Priority') ?></th>
46	+ <th class="a-left"><?php echo Mage::helper('ticketsystem')->__('Status') ?></th>
47	+ </tr>
48	+ </thead>
49	+ <tbody>
50	+ <?php foreach($_ticketsystems as $_item): ?>
51	+ <?php
52	+ $id=$_item['ID'];
53	+ $timestamp=$_item['timestamp'];
54	+ $subject=$_item['subject'];
55	+ if (strlen($subject)>30)
56	+ $subject = substr($subject,0,30).'...';
57	+ $catId=$_item['cat'];
58	+ $priority=$_item['priority'];
59	+ $status=$_item['status'];
60	+ ?>
61	+ <tr>
62	+ <td class="a-left"><?php echo $timestamp ?></td>
63	+ <td><a href="<?php echo $this->getUrl('ticketsystem/index/edit/id/'.$id) ?>" class="f-left"><?php echo $id ?></a></td>
64	+ <td class="a-left"><?php echo $subject ?></td>
65	+ <!-- <td class="a-left"><?php echo $this->getDepartment($catId) ?></td>-->
66	+ <td class="a-left"><?php echo $this->getPriority($priority) ?></td>
67	+ <td class="a-left"><?php echo $this->getStatus($status) ?></td>
68	+ </tr>
69	+ <?php endforeach ?>
70	+ </tbody>
71	+ </table>
72	+
73	+ <div class="button-set">
74	+ <input type="button" onclick="window.location='<?php echo $this->getUrl('ticketsystem/index/add') ?>';" value="<?php echo Mage::helper('ticketsystem')->__('New Ticket') ?>" class="input-button">
75	+ </div>

app/etc/modules/MageTracking_TicketSystem.xml ADDED Viewed

	@@ -0,0 +1,9 @@


1	+ <?xml version="1.0"?>
2	+ <config>
3	+ <modules>
4	+ <MageTracking_TicketSystem>
5	+ <active>true</active>
6	+ <codePool>community</codePool>
7	+ </MageTracking_TicketSystem>
8	+ </modules>
9	+ </config>

package.xml ADDED Viewed

	@@ -0,0 +1,18 @@


1	+ <?xml version="1.0"?>
2	+ <package>
3	+ <name>MageTracking_TicketSystem</name>
4	+ <version>1.2.1</version>
5	+ <stability>stable</stability>
6	+ <license uri="http://opensource.org/licenses/osl-3.0.php">Open Software License (OSL)</license>
7	+ <channel>community</channel>
8	+ <extends/>
9	+ <summary>Allow customers to post their queries and concerns to admin.</summary>
10	+ <description>Order specific queries with efficient tracking and resolution system.</description>
11	+ <notes>First stable release 1.2.1</notes>
12	+ <authors><author><name>Manmeet Kaur</name><user>Clariontech</user><email>manmeetkaur.g@gmail.com</email></author></authors>
13	+ <date>2014-11-14</date>
14	+ <time>13:49:47</time>
15	+ <contents><target name="magecommunity"><dir name="MageTracking"><dir name="TicketSystem"><dir name="Block"><dir name="Adminhtml"><dir name="Cat"><file name="Cat.php" hash="586ba24b494352c2737f22444bb638fa"/><dir name="Edit"><file name="Form.php" hash="861a68ea410999d32205b56f869a2a0f"/><dir name="Tab"><file name="Form.php" hash="5ec9f8d2876a5b58ca632b78cb5ac152"/></dir><file name="Tabs.php" hash="4d7209a7d28f9f20fb6bd98652b7205a"/></dir><file name="Edit.php" hash="e04ee92f311571a6d0265833ac031c6f"/><file name="Grid.php" hash="5483324f04a45e8957b4d8bab15e9922"/></dir><file name="Cat.php" hash="6dc062e14609b2a3b763e9acc35fd6d2"/><dir name="Ticketsystem"><file name="Cat.php" hash="d45801a7c486f4df18ce1437ccde99e7"/><dir name="Edit"><file name="Form.php" hash="1f25f0333e481386cbcf5099c75fce43"/><file name="Newtabs.php" hash="46859b6191b44d2d508e5aa9a003b9ea"/><dir name="Tab"><file name="Form.php" hash="306caf6d3f2233dfce2226c85b3984a6"/><file name="Newform.php" hash="7d4cd6fb556ad0e4eea547d01603b60d"/></dir><file name="Tabs.php" hash="48c2bf68216b0ed06d8f73e66e3e1b05"/></dir><file name="Edit.php" hash="e38c8d8508240643c8c0649f1484c9f7"/><file name="Grid.php" hash="8e8a60f02618cbbe352019622d1fc9de"/><dir name="Mail"><file name="Form.php" hash="552147ea897b1f67c051f21c87db9c6f"/><dir name="Tab"><file name="Form.php" hash="c9f47b6a6f0749edfcee4184ee807bcd"/></dir><file name="Tabs.php" hash="cffc874837322729d18e0b2b55c9b4c2"/></dir><file name="Mail.php" hash="190acdad8799ea58c31784161596a51e"/><dir name="Setting"><file name="Form.php" hash="1cb9e541849d113916e6df8e7bda61bc"/><dir name="Tab"><file name="Form.php" hash="37cb541a3529f976161bc375261ff55d"/></dir><file name="Tabs.php" hash="7613b1ffd3e799f5ec0c64d15661b83c"/></dir><file name="Setting.php" hash="2b7845ced26a4359d31a2e8f74fff0bf"/></dir><file name="Ticketsystem.php" hash="e0dff574e88b1c88dfbecdadfc71552b"/></dir><file name="Cat.php" hash="82fa5c45eaa95a788e901a427ada99bd"/><dir name="Ticketsystem"><file name="Edit.php" hash="df8493197ade6b63b3da3ffaf735c223"/><file name="Navigation.php" hash="896d3c3e58467d3d35074260d85fb132"/><file name="View.php" hash="24d4cb2ec28a0485fdb01ffbc18a5b41"/></dir><file name="Ticketsystem.php" hash="877ec3cc25b5f4ed2f9945bcbc2a5b31"/></dir><dir name="Helper"><file name="Data.php" hash="55b634f3d5a2c7f192c5168856c4f31b"/><file name="Mail.php" hash="220e4e5191fc921e2d23d92bf4b3895c"/><file name="Mail_data.php" hash="d2639f1d0261ed766ccb6b44f6a221d2"/><file name="Phpmailer.php" hash="e80be7c6ad4edb2e31ef1252dae15164"/><file name="Smtp.php" hash="6b0ec32d145256df4b66e5f2f7baf355"/><file name="Ticket.php" hash="99828c0d2923c9d254998b60868723b0"/><file name="TicketFunctions.php" hash="66c9f5a9b82f133b27976ff2aa16479c"/><file name="email-example.html" hash="0db129d8958122d7b810793854e5fcc8"/></dir><dir name="Model"><file name="Answers.php" hash="6f918accfcd61009b054ce3e0c24fb28"/><file name="Cats.php" hash="3f0f1eb082e9c34b76e6db1e21f4e62f"/><file name="Groups.php" hash="ab1d418cfaf79a2da169d3ba7b33616f"/><file name="Mail.php" hash="d89c7d8cb549d877b9d0bebf93f31342"/><file name="Messages.php" hash="0befbd31c3f7dbab2158edcc14e4384d"/><dir name="Mysql4"><dir name="Answers"><file name="Collection.php" hash="cb71f90b2f9de9f16fc57eb2dc128f81"/></dir><file name="Answers.php" hash="cfafe1e43c93aea3f1d4de417c7b489a"/><dir name="Cats"><file name="Collection.php" hash="3d23bbdf2fa7f0137254f9cf5511813a"/></dir><file name="Cats.php" hash="fe3b00699c4d444f04a17dfd62b76e96"/><dir name="Groups"><file name="Collection.php" hash="2c805c01e413e44efe02828cb99d372c"/></dir><file name="Groups.php" hash="0fe54100d79f5fb91a88c7adf33c1de8"/><dir name="Mail"><file name="Collection.php" hash="0d455617b65f4163ad09d7aa16a688a5"/></dir><file name="Mail.php" hash="e1bed2c92e78bc8deb8706b100ac3846"/><file name="Messages.php" hash="95cf65b8a0e92a017a0917351a2b0130"/><dir name="Settings"><file name="Collection.php" hash="96f7e25a40958a4d1564a7ad179b8e02"/></dir><file name="Settings.php" hash="b202494080f477e11d48f18db29748da"/><dir name="Ticketsystem"><file name="Collection.php" hash="8af813dd7b207e844b151768024bc8dc"/></dir><file name="Ticketsystem.php" hash="fa19accedb52af3079c063899802f28a"/></dir><file name="Settings.php" hash="9f22a8dd293607d416d7b6c292f4982c"/><file name="Status.php" hash="1159148e85bec724c63eb309fb352c0d"/><file name="Ticketsystem.php" hash="07b956d364180b97a570acd60959b0d7"/></dir><dir name="controllers"><dir name="Adminhtml"><file name="CatController.php" hash="2fd02626293bb581afc8418d9912ebee"/><file name="MailController.php" hash="4a5f3d437bc504a7cc082b2d47b69440"/><file name="SettingController.php" hash="acdb0434338a7bf537396aabf0e53486"/><file name="TicketsystemController.php" hash="831e567a03e28196b773ae6d59b3451e"/></dir><file name="IndexController.php" hash="6e065b1c6fd0e1e22f0cd298c3b8d070"/></dir><dir name="etc"><file name="config.xml" hash="d625b4091612a46e64317b8e5c2495f1"/></dir><dir name="sql"><dir name="ticketsystem_setup"><file name="mysql4-install-1.2.1.php" hash="576484a23552cce0a5155964170d5b53"/></dir></dir></dir></dir></target><target name="magedesign"><dir name="frontend"><dir name="base"><dir name="default"><dir name="layout"><file name="ticketsystem.xml" hash="70ed75f80e1995356ad21caba5b8d590"/></dir><dir name="template"><dir name="ticketsystem"><file name="add.phtml" hash="03e0a35d9643fa556f3891ed1fa8722d"/><file name="edit.phtml" hash="cb2cd583027a179e9f8608a02dc1668a"/><file name="navigation.phtml" hash="1d77768501241b35557699d7c4d6eaf9"/><file name="view.phtml" hash="afbeb160eca02d464df9c88d4c5ea38d"/></dir></dir></dir></dir></dir><dir name="adminhtml"><dir name="default"><dir name="default"><dir name="layout"><file name="ticketsystem.xml" hash="40713c5bc7867dd30a9a3966578d9217"/></dir></dir></dir></dir></target><target name="mageetc"><dir name="modules"><file name="MageTracking_TicketSystem.xml" hash="e7a0b88c04733e250385479c79a29f8b"/></dir></target></contents>
16	+ <compatible/>
17	+ <dependencies><required><php><min>5.2.0</min><max>6.0.0</max></php></required></dependencies>
18	+ </package>

MageTracking_TicketSystem - Version 1.2.1

Version Notes

Release Info

Version 1.2.1