Features of the extension are:
-> Status, Priority and Department dropdown values are customizable and can be managed through the admin panel.
-> After resolving the issues support ticket status can be close by the customer or admin.
-> Better admin panel user interface, for understanding the ticket priorities.
-> User and admin both can upload any type of file and file can be downloadable by the customer on the frontend.
-> When user post a support ticket an email is sent to the admin along with the file attachment if any.
