Messenger Customer Chat - Version 1.9

Version Description

  • Added troubleshooting links in plugin settings page and faq's. Tested up to WordPress 5.5.3
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Release Info

Developer Facebook
Plugin Icon 128x128 Messenger Customer Chat
Version 1.9
Comparing to
See all releases

Code changes from version 1.8 to 1.9

Files changed (3) hide show
  1. facebook-messenger-customer-chat.php +1 -1
  2. options.php +63 -60
  3. readme.txt +16 -8
facebook-messenger-customer-chat.php CHANGED
@@ -4,7 +4,7 @@ Plugin Name: The Official Facebook Chat Plugin
4
  Description: With a few clicks, you can add the Facebook Chat Plugin to your website, enabling customers to message you while browsing your website. To see and reply to those messages, simply use the same messaging tools you use for your Facebook messaging, on desktop at facebook.com, Facebook Page Manager App (available on iOS and Android), or by adding your page account to Messenger. It's free, easy to install and comes with a user interface your customers are already familiar with.
5
  Author: Facebook
6
  Author URI: https://developers.facebook.com
7
- Version: 1.8
8
 
9
  * Copyright (C) 2017-present, Facebook, Inc.
10
  *
4
  Description: With a few clicks, you can add the Facebook Chat Plugin to your website, enabling customers to message you while browsing your website. To see and reply to those messages, simply use the same messaging tools you use for your Facebook messaging, on desktop at facebook.com, Facebook Page Manager App (available on iOS and Android), or by adding your page account to Messenger. It's free, easy to install and comes with a user interface your customers are already familiar with.
5
  Author: Facebook
6
  Author URI: https://developers.facebook.com
7
+ Version: 1.9
8
 
9
  * Copyright (C) 2017-present, Facebook, Inc.
10
  *
options.php CHANGED
@@ -93,75 +93,78 @@ function fmcc_localize_ajax() {
93
  'nonce' => wp_create_nonce( 'update_fmcc_code' )
94
  );
95
 
96
- wp_register_script( 'code_script',
97
- plugin_dir_url( __FILE__ ) . 'script.js' );
98
  wp_localize_script( 'code_script', 'ajax_object', $ajax_object );
99
  wp_enqueue_script( 'code_script' );
100
  }
101
-
102
  }
103
 
104
  function fbmcc_integration_settings() {
105
  ?>
106
- <div class="wrap">
107
- <h2>Facebook Chat Plugin Settings</h2>
108
- <div class="fbmcc-card card">
109
- <div class="intro">
110
- <div>
111
- <h2>Getting Started?</h2>
112
- <p class="fbmcc-instructions">Let people start a conversation on
113
- your website and continue in Messenger. It's easy to set up. Chats
114
- started on your website can be continued in the customers'
115
- Messenger app, so you never lose connections with your customers.
116
- Even those without a Facebook Messenger account can chat with you
117
- in guest mode, so you can reach more customers than ever.
118
- </p>
119
- </div>
120
- <div class="fbmcc-buttonContainer">
121
- <button
122
- class="fbmcc-setupButton"
123
- type="button"
124
- onclick="fbmcc_setupCustomerChat()"
125
- >
126
- <?php
127
- if( get_option( 'fbmcc_pageID' ) == "" ) {
128
- _e( 'Setup Chat Plugin' );
129
- } else {
130
- _e( 'Edit Chat Plugin' );
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- }
132
- ?>
133
- </button>
134
- </div>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
135
  </div>
136
- </div>
137
- <div
138
- id="fbmcc-page-params"
139
- class="fbmcc-card card"
140
- <?php if( get_option( 'fbmcc_pageID' ) == "" ) {
141
- _e( 'style="display:none;"' );
142
- } ?>>
143
- <div>
144
- <p class="fbmcc-instructions">The plugin code has already been added
145
- into your website. You can always go back through the setup process
146
- to customize the plugin.
147
- </p>
 
 
 
 
 
148
  </div>
149
- </div>
150
- <div class="fbmcc-card card">
151
- <div class="intro">
152
- <p class="fbmcc-instructions">
153
- Use of this plugin is subject to
154
- <a href='https://developers.facebook.com/policy/'>
155
- Facebook's Platform Policies</a><br><br>
156
- Having a problem with the Chat Plugin? Report the issue on the
157
- <a href='https://developers.facebook.com/support/bugs/'
158
- target='_blank'>Facebook Platform Bug Reports</a> page.
159
- If you get stuck or have questions, you can ask for help in the
160
- <a href='https://www.facebook.com/groups/messengerplatform'
161
- target='_blank'>Messenger Platform Developer Community</a>.
162
- </p>
163
- </div>
164
  </div>
165
- </div>
166
  <?php }
167
  ?>
93
  'nonce' => wp_create_nonce( 'update_fmcc_code' )
94
  );
95
 
96
+ wp_register_script( 'code_script',
97
+ plugin_dir_url( __FILE__ ) . 'script.js' );
98
  wp_localize_script( 'code_script', 'ajax_object', $ajax_object );
99
  wp_enqueue_script( 'code_script' );
100
  }
101
+
102
  }
103
 
104
  function fbmcc_integration_settings() {
105
  ?>
106
+ <div class="wrap">
107
+ <h2>Facebook Chat Plugin Settings</h2>
108
+ <div class="fbmcc-card card">
109
+ <div class="intro">
110
+ <div>
111
+ <h2>Getting Started?</h2>
112
+ <p class="fbmcc-instructions">Let people start a conversation on
113
+ your website and continue in Messenger. It's easy to set up. Chats
114
+ started on your website can be continued in the customers'
115
+ Messenger app, so you never lose connections with your customers.
116
+ Even those without a Facebook Messenger account can chat with you
117
+ in guest mode, so you can reach more customers than ever.
118
+ </p>
119
+ </div>
120
+ <div class="fbmcc-buttonContainer">
121
+ <button
122
+ class="fbmcc-setupButton"
123
+ type="button"
124
+ onclick="fbmcc_setupCustomerChat()"
125
+ >
126
+ <?php
127
+ if( get_option( 'fbmcc_pageID' ) == "" ) {
128
+ _e( 'Setup Chat Plugin' );
129
+ } else {
130
+ _e( 'Edit Chat Plugin' );
131
+ }
132
+ ?>
133
+ </button>
134
+ </div>
135
+ </div>
136
+ </div>
137
+ <div
138
+ id="fbmcc-page-params"
139
+ class="fbmcc-card card"
140
+ <?php if( get_option( 'fbmcc_pageID' ) == "" ) {
141
+ _e( 'style="display:none;"' );
142
+ } ?>>
143
+ <div>
144
+ <p class="fbmcc-instructions">The plugin code has already been added
145
+ into your website. You can always go back through the setup process
146
+ to customize the plugin.
147
+ </p>
148
+ </div>
149
  </div>
150
+ <div class="fbmcc-card card">
151
+ <div class="intro">
152
+ <p class="fbmcc-instructions">
153
+ Use of this plugin is subject to
154
+ <a href='https://developers.facebook.com/terms/'>
155
+ Facebook's Platform Terms</a><br><br>
156
+ Having a problem setting up or using the Chat Plugin?<br>
157
+ <ul>
158
+ <li>Please consult our <a href='https://www.facebook.com/business/help/789975831794468'>
159
+ Troubleshooting Guide.</a>
160
+ </li>
161
+ <li>If the troubleshooting steps in the guide do not solve your problem, please post in the plugin <a href='https://wordpress.org/support/plugin/facebook-messenger-customer-chat/'>
162
+ support forum.</a>
163
+ </li>
164
+ </ul>
165
+ </p>
166
+ </div>
167
  </div>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
168
  </div>
 
169
  <?php }
170
  ?>
readme.txt CHANGED
@@ -2,8 +2,8 @@
2
  Contributors: facebook
3
  Tags: Facebook, Messenger, Customer Care, Chat, Messaging, Chat Plugin
4
  Requires at least: 3.9
5
- Tested up to: 5.5.1
6
- Stable tag: 1.8
7
  Requires PHP: 5.2.4
8
  License: GPLv2
9
  License URI: http://www.gnu.org/licenses/gpl-2.0.html
@@ -11,16 +11,16 @@ License URI: http://www.gnu.org/licenses/gpl-2.0.html
11
  The Official Facebook Chat Plugin
12
 
13
  == Description ==
14
- The Facebook Chat Plugin is a free and easy to use tool to connect with customers on your website. With a few clicks, you can add the plugin to your website, enabling customers to message you while browsing your website. Chats started on your website can be continued in the customers' Messenger app, so you never lose connections with your customers. Even those without a Facebook Messenger account can chat with you in guest mode, so you can reach more customers than ever.
15
 
16
  "Having an open line of communication with our customers gives them a sense of confidence from the browsing stage to final checkout," said Ryan Pamplin, CEO of BlendJet. "We noticed that customers who engage with us are three to four times more likely to checkout. With the Chat Plugin allowing us to reach more customers, we've tripled our sales since offering it as a customer engagement channel."
17
 
18
- Key features of the Chat Plugin:
19
 
20
- - No disconnection: Using the plugin creates a long-lived thread between you and your customers in Messenger. Customers can start a chat on your website and carry on in their mobile device with the Messenger app.
21
- - Chat transcripts are automatically created in the customer's Messenger account
22
  - The familiar, modern interface of Messenger builds trust and encourages your customers to engage with you
23
- - You can use the same Inboxes on desktop and mobile that you use to manage your Facebook page messaging
24
  - You can set up hours of availability, auto replies and FAQ to serve customers when you're not available
25
 
26
 
@@ -75,7 +75,7 @@ You will need to have a published Facebook Page and be logged into Facebook on y
75
  The plugin is a snippet of JavaScript code that runs on your WordPress website. There will be a small Messenger chat bubble that loads with your website in the lower right corner. Your customers can click on it at anytime and message you. It works on both mobile and desktop.
76
 
77
  = Where can I see all my messages? =
78
- On the desktop, you can see all messages in your Page Inbox. Navigate to your Facebook Page on Facebook and click on 'Inbox' at the top. On mobile, you can download the Facebook Pages Manager app and navigate to Inbox. You can also link your Page account to your Messenger app and access all your messages there.
79
 
80
  = What permissions do I need on a Page to enable the Messenger customer chat feature? =
81
  You need be an administrator of the Page.
@@ -84,10 +84,15 @@ You need be an administrator of the Page.
84
  On the desktop, go to your Facebook page, and click on Insights on the Navigation bar. On the left hand side, click on Messaging to see your messaging analytics.
85
 
86
  = Where can I find support? =
 
87
  If you get stuck, or have any questions, you can ask for help in the [Messenger Platform Developer Community](https://www.facebook.com/groups/messengerplatform). If you would like to file a bug, please use the Facebook Bug tool found [here](https://developers.facebook.com/support/bugs/).
88
 
89
  == Changelog ==
90
 
 
 
 
 
91
  = 1.8 - Sept 28, 2020 =
92
  * Tested up to WordPress 5.5.1
93
  * Added instruction links in plugin install page
@@ -124,6 +129,9 @@ If you get stuck, or have any questions, you can ask for help in the [Messenger
124
 
125
  == Upgrade Notice ==
126
 
 
 
 
127
  = 1.8 =
128
  * Added instruction links in plugin install page. Tested up to WordPress 5.5.1
129
 
2
  Contributors: facebook
3
  Tags: Facebook, Messenger, Customer Care, Chat, Messaging, Chat Plugin
4
  Requires at least: 3.9
5
+ Tested up to: 5.5.3
6
+ Stable tag: 1.9
7
  Requires PHP: 5.2.4
8
  License: GPLv2
9
  License URI: http://www.gnu.org/licenses/gpl-2.0.html
11
  The Official Facebook Chat Plugin
12
 
13
  == Description ==
14
+ The Facebook Chat Plugin is a free and easy to use tool to connect with customers on your website. With a few clicks, you can add the plugin to your website, enabling customers to message you while browsing your website. Chats started on your website can be continued in the customers' Messenger app, so you never lose connections with your customers. Even those without a Facebook Messenger account can chat with you in guest mode, so you can reach more customers than ever.
15
 
16
  "Having an open line of communication with our customers gives them a sense of confidence from the browsing stage to final checkout," said Ryan Pamplin, CEO of BlendJet. "We noticed that customers who engage with us are three to four times more likely to checkout. With the Chat Plugin allowing us to reach more customers, we've tripled our sales since offering it as a customer engagement channel."
17
 
18
+ Key features of the Chat Plugin:
19
 
20
+ - No disconnection: Using the plugin creates a long-lived thread between you and your customers in Messenger. Customers can start a chat on your website and carry on in their mobile device with the Messenger app.
21
+ - Chat transcripts are automatically created in the customer's Messenger account
22
  - The familiar, modern interface of Messenger builds trust and encourages your customers to engage with you
23
+ - You can use the same Inboxes on desktop and mobile that you use to manage your Facebook page messaging
24
  - You can set up hours of availability, auto replies and FAQ to serve customers when you're not available
25
 
26
 
75
  The plugin is a snippet of JavaScript code that runs on your WordPress website. There will be a small Messenger chat bubble that loads with your website in the lower right corner. Your customers can click on it at anytime and message you. It works on both mobile and desktop.
76
 
77
  = Where can I see all my messages? =
78
+ On the desktop, you can see all messages in your Page Inbox. Navigate to your Facebook Page on Facebook and click on 'Inbox' at the top. On mobile, you can download the Facebook Pages Manager app and navigate to Inbox. You can also link your Page account to your Messenger app and access all your messages there.
79
 
80
  = What permissions do I need on a Page to enable the Messenger customer chat feature? =
81
  You need be an administrator of the Page.
84
  On the desktop, go to your Facebook page, and click on Insights on the Navigation bar. On the left hand side, click on Messaging to see your messaging analytics.
85
 
86
  = Where can I find support? =
87
+ Please refer to our [troubleshooting guide](https://www.facebook.com/business/help/789975831794468) for the most common issues and how to resolve them.
88
  If you get stuck, or have any questions, you can ask for help in the [Messenger Platform Developer Community](https://www.facebook.com/groups/messengerplatform). If you would like to file a bug, please use the Facebook Bug tool found [here](https://developers.facebook.com/support/bugs/).
89
 
90
  == Changelog ==
91
 
92
+ = 1.9 - Nov 3, 2020 =
93
+ * Tested up to WordPress 5.5.3
94
+ * Added troubleshooting links in plugin settings page and faq's
95
+
96
  = 1.8 - Sept 28, 2020 =
97
  * Tested up to WordPress 5.5.1
98
  * Added instruction links in plugin install page
129
 
130
  == Upgrade Notice ==
131
 
132
+ = 1.9 =
133
+ * Added troubleshooting links in plugin settings page and faq's. Tested up to WordPress 5.5.3
134
+
135
  = 1.8 =
136
  * Added instruction links in plugin install page. Tested up to WordPress 5.5.1
137