LiveChat – WP live chat plugin for WordPress - Version 3.4.2

Version Description

  • Fixed get_plugin_url function, updated logo - added HiRes retina image
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Release Info

Developer livechat
Plugin Icon 128x128 LiveChat – WP live chat plugin for WordPress
Version 3.4.2
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Code changes from version 3.4.1 to 3.4.2

Files changed (6) hide show
  1. livechat.php +1 -1
  2. plugin_files/LiveChat.class.php +1 -1
  3. plugin_files/css/livechat.css +1 -1
  4. plugin_files/helpers/SettingsHelper.class.php +1 -1
  5. plugin_files/images/logo.png +0 -0
  6. readme.txt +249 -64
livechat.php CHANGED
@@ -5,7 +5,7 @@ Plugin URI: http://www.livechatinc.com/addons/wordpress/
5
  Description: Live chat software for live help, online sales and customer support. This plugin allows to quickly install LiveChat on any WordPress website.
6
  Author: LiveChat
7
  Author URI: http://www.livechatinc.com
8
- Version: 3.4.1
9
  */
10
 
11
  if (is_admin())
5
  Description: Live chat software for live help, online sales and customer support. This plugin allows to quickly install LiveChat on any WordPress website.
6
  Author: LiveChat
7
  Author URI: http://www.livechatinc.com
8
+ Version: 3.4.2
9
  */
10
 
11
  if (is_admin())
plugin_files/LiveChat.class.php CHANGED
@@ -49,7 +49,7 @@ class LiveChat
49
  {
50
  if (is_null($this->plugin_url))
51
  {
52
- $this->plugin_url = plugin_dir_url( __FILE__ ) . 'plugin_files';
53
  }
54
 
55
  return $this->plugin_url;
49
  {
50
  if (is_null($this->plugin_url))
51
  {
52
+ $this->plugin_url = plugin_dir_url( __FILE__ );
53
  }
54
 
55
  return $this->plugin_url;
plugin_files/css/livechat.css CHANGED
@@ -12,7 +12,7 @@
12
  }
13
  #lc_logo span {
14
  display: block;
15
- margin-left: 200px;
16
 
17
  /**
18
  * inheriting "h2" element styles
12
  }
13
  #lc_logo span {
14
  display: block;
15
+ margin-left: 205px;
16
 
17
  /**
18
  * inheriting "h2" element styles
plugin_files/helpers/SettingsHelper.class.php CHANGED
@@ -11,7 +11,7 @@ class SettingsHelper extends LiveChatHelper
11
  <div class="wrap">
12
 
13
  <div id="lc_logo">
14
- <img src="<?php echo LiveChat::get_instance()->get_plugin_url(); ?>images/logo.png" />
15
  <span>for Wordpress</span>
16
  </div>
17
  <div class="clear"></div>
11
  <div class="wrap">
12
 
13
  <div id="lc_logo">
14
+ <img style="width: 192px; height: 106px;" src="<?php echo LiveChat::get_instance()->get_plugin_url(); ?>images/logo.png" />
15
  <span>for Wordpress</span>
16
  </div>
17
  <div class="clear"></div>
plugin_files/images/logo.png CHANGED
Binary file
readme.txt CHANGED
@@ -1,82 +1,264 @@
1
- === LiveChat - WP live chat software for Wordpress ===
2
  Contributors: LiveChat
3
- Tags: live support, live chat, live chat software, help desk, help desk software, online ticketing system, ticketing system, online support, ecommerce chat, sales, customer help, customer support, livechat, live support, customer service software, chat plugin, chat, customer service chat, live chat button, live chat plugin, live chat support, live chat tool, live chat widget, live support, live support button, live chat solution
4
- Stable tag: 3.4.1
5
  Requires at least: 3.4
6
- Tested up to: 4.8.1
7
 
8
- Live chat and help desk software plugin for Wordpress. Add LiveChat (live chat and help desk software) to your Wordpress.
9
 
10
  == Description ==
11
 
12
- Looking to add a live chat plugin to your Wordpress website? LiveChat is a live chat app that enables its users to easily connect and communicate with their on-site visitors and customers. Chat operators can utilize LiveChat to instantly help customers, answer queries, and make the customer experience better. From answering support queries to onboarding new customers, LiveChat chat plugin can be used to facilitate every aspect of running a business.
13
 
14
- LiveChat comes with a comprehensive set of features, including proactive chat invitations - so chat operators can automatically send personalized messages to appear based on specified conditions, such as the number of visited pages or time spent on the website. Other features include real time monitoring, file sharing, and advanced analytics. It has a clean design and is highly customizable, allowing to make the live chat window fit your brand.
15
 
16
- In addition to live chat support, LiveChat also offers a built-in ticketing system to provide 24/7 customer service to customers. That being said, whenever there are no chat operators available, the chat widget is replaced by a ticket form so that customers can still contact you with their questions.
17
 
18
- From email marketing to social, LiveChat integrates seamlessly with a range of popular third party apps and services. These include help desk software Zendesk, Freshdesk, customer relationship management apps (CRM) HubSpot, Salesforce and social media platforms Facebook or Twitter.
19
 
20
  https://www.youtube.com/watch?v=Yf0NkRSkFRE
21
 
22
- == Usage ==
 
 
 
 
23
 
24
- With the LiveChat chat plugin for Wordpress, you can add live chat to every page of your website, including the checkout in no time. To answer chats, chat operators have to be logged into one of our apps - web based or desktop. There are also applications for mobile devices - iPhone, iPad and Android.
25
 
26
- == What is LiveChat for Wordpress? ==
27
 
28
- If you run a website, and you are serious about your business then using live chat is no brainer. Live chat plugin for Wordpress adds a live chat widget to the bottom of your website that allows visitors to chat to you in real time. Live chat software is perfect for businesses of all sizes, enabling them to close more sales and improve customer satisfaction scores.
 
 
 
 
 
 
 
 
29
 
30
  == Requirements ==
31
 
32
- While LiveChat plugin for Wordpress is free, you need a subscription of LiveChat to use it. For an overview of available plans and their cost navigate to [LiveChat pricing](https://www.livechatinc.com/pricing). There’s a 30-day trial to test all of the features. No credit card, no commitments.
33
 
34
  [Sign up for our LiveChat here.](https://www.livechatinc.com/signup/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration)
35
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
36
  == Frequently Asked Questions ==
37
 
 
 
 
38
  = Do you offer a free trial? =
 
39
 
40
- Yes, you can test all of the features for 30 days. [Sign up for free here.](https://www.livechatinc.com/signup/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration)
41
 
42
  = Are there any limitations during the trial period? =
43
-
44
  No, during the 30-day trial, by default, you will be able to test all of the features in the Team plan.
45
 
46
- = Do I need to be logged in to be available for chats? =
 
47
 
48
- Yes, you need to stay online to allow customers to contact you. If no one is available, your chat window will be shown as a ticket form.
 
49
 
50
- = Is there a limit to the number of chats I can take? =
 
 
 
 
 
 
 
 
 
 
51
 
 
52
  No, you can handle an unlimited number of live chats with any number of customers.
53
 
 
 
 
54
  = Is the chat window customizable? =
 
 
 
 
 
 
 
55
 
56
- Yes, each part of the chat window can be customized - company logo, chat theme and more.
 
57
 
58
- = Which languages does LiveChat support? =
 
59
 
60
- Short answer: LiveChat supports 43 languages. Long answer: English, Spanish, French, Chinese, Portuguese, Indonesian, Thai, Vietnamese (…).
 
61
 
62
- = Which languages does LiveChat support? =
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
63
 
64
- Feel free to start a chat with us – we are available 24/7/365!
65
 
66
  == Installation ==
67
 
68
- 1. Upload `wp-live-chat-software-for-wordpress` directory to Wordpress plugins directory (`/wp-content/plugins/`)
69
- 2. Activate the plugin through the 'Plugins' menu in WordPress
70
- 3. Click the 'LiveChat' menu on the left.
71
  4. Follow the instructions.
72
 
 
 
73
  == Screenshots ==
74
 
75
- 1. LiveChat Applications are available for web browser, Windows Mac and iPhone, iPad and Android devices.
76
- 2. LiveChat is designed specifically for real-time customer service using chats and help desk tickets.
77
  3. Visitors list and client details display valuable information useful during chats with customers.
78
- 4. Dashboard - a real-time glimpse of your customer service to display on a big screen.
79
- 5. Chat window can be customized. Social media icons can be added for social engagement.
80
  6. LiveChat offers plenty of reports and customer service analytics.
81
  7. Additional information from pre-chat and post-chat surveys serves as extra knowledge about customers.
82
  8. Help desk software in LiveChat allows collecting tickets from chats, emails and ticket forms.
@@ -84,112 +266,115 @@ Feel free to start a chat with us – we are available 24/7/365!
84
 
85
  == Changelog ==
86
 
 
 
 
87
  = 3.4.1 =
88
- * Updated readme.txt file, checked compatibility to Wordpress 4.8.1, small plugin js/css fixes.
89
 
90
  = 3.4 =
91
- * Updated readme.txt file, checked compatibility to Wordpress 4.7.3
92
 
93
  = 3.3.1 =
94
  * Updated readme.txt file
95
 
96
  = 3.3 =
97
- * get_currentuserinfo function deprecated in WordPress 4.5, replaced to wp_get_current_user function
98
 
99
  = 3.2.14 =
100
- * Updated readme.txt file, checked compatibility to Wordpress 4.4.1
101
 
102
  = 3.2.13 =
103
- * Removed __lc.group from tracking code, updated readme.txt file
104
 
105
  = 3.2.12 =
106
- * Updated readme.txt file, checked compatibility to Wordpress 4.3
107
 
108
  = 3.2.11 =
109
- * Moved screenshots to assets directory
110
 
111
  = 3.2.10 =
112
- * Updated readme.txt file, updated screenshots
113
 
114
  = 3.2.9 =
115
- * Updated readme.txt file, checked compatibility to Wordpress 4.2.2
116
 
117
  = 3.2.8 =
118
- * Plugin fully supports the newest version of Wordpress.
119
 
120
  = 3.2.7 =
121
- * Plugin compatible with the newest LiveChat version
122
 
123
  = 3.2.5 =
124
  * Updated trunk
125
 
126
  = 3.2.4 =
127
- * Updated url for licence number
128
 
129
  = 3.2.3 =
130
- * Romoved language parameter from Tracking Code
131
 
132
  = 3.2.2 =
133
  * Fixed CSS styles conflicts with other plugins
134
 
135
  = 3.2.1 =
136
- * Fixed plugin "Settings" link
137
  * Changed message after successful installation
138
 
139
  = 3.2.0 =
140
- * Compatibility with new chat window
141
  * Removed "click-to-chat button" configurator (no longer used)
142
 
143
  = 3.1.0 =
144
- * Major update in the Tracking Code
145
 
146
  = 3.0.0 =
147
- * Rewritten whole plugin code
148
- * Fixed creating licenses
149
  * Improved look and feel
150
 
151
  = 2.1.8 =
152
- * Updated desktop application download link
153
 
154
  = 2.1.7 =
155
  * Fixed `Skill` parameter
156
- * Updated monitoring and chat button codes (for improved performance)
157
  * Updated skills tutorial link
158
 
159
  = 2.1.6 =
160
  * Added LiveChat icon in menu bar
161
 
162
  = 2.1.5 =
163
- * Fixed creating new licences
164
  * Rebranded LIVECHAT Contact Center to LiveChat
165
- * Updated application download link
166
  * Renamed "Groups" to "Skills"
167
 
168
  = 2.1.4 =
169
  * Fixed readme.txt file causing the `The plugin does not have a valid header.` problem
170
 
171
  = 2.1.3 =
172
- * Added timezone detection when creating new license
173
 
174
  = 2.1.2 =
175
- * Added "Company", "Phone" and "Website" fields in license registration form
176
  * Fixed license registration bug
177
  * Updated Control Panel URL
178
 
179
  = 2.1.1 =
180
- * Fixed monitoring and chat button code installation
181
 
182
  = 2.1.0 =
183
- * Added "Settings" link to plugin settings page
184
  * Added "Download application" button
185
- * Added Control Panel
186
- * Added Chat button installation help for themes with no widgets support
187
 
188
  = 2.0.0 =
189
- * Rewritten whole plugin from scratch
190
- * Ability to create new license from Wordpress plugin settings
191
- * Updated monitoring code speed
192
- * Added notification messages
193
 
194
  = 1.0.0 =
195
- * First plugin version
1
+ === LiveChat - WP live chat plugin for WordPress ===
2
  Contributors: LiveChat
3
+ Tags: chat plugin, live chat, live chat plugin, wordpress live chat, wordpress chat, wordpress live chat plugin, wordpress chat plugin, live chat software, live support, help desk, help desk software, online ticketing system, ticketing system, online support, ecommerce chat, chat online, chat software, sales, customer help, customer support, livechat, customer service software, chat, customer service chat, live chat button, live chat support, live chat tool, live chat widget, live support button, live chat solution, online live chat, online chat, wp chat, wp live chat, livechat inc, livechatinc, live chat inc, wp livechat support, smartsupp, smart supp, tidio, jivochat, formilla, tawk, tawkto, tawk.to, facebook, facebook messenger, messenger, facebook live chat, facebook chat, crisp, pure chat, purechat, zendesk, zendesk chat, liveagent, olark, happyfox, reve chat, chatra, provide support, comm100, kayako, zoho, zoho salesiq, userlike, userengage, drift, livehelpnow, live help now, intercom, freshdesk, zendesk, clickdesk, liveperson, live person, bold360, websitealive, website alive, velaro, hubspot, salesforce, zapier, zopim, mailchimp, analytics, google analytics, im chat, slack, casengo, tagove, wisechat, wise chat, mylivechat, my live chat, livezilla, chatrify
4
+ Stable tag: 3.4.2
5
  Requires at least: 3.4
6
+ Tested up to: 4.9
7
 
8
+ Live chat and help desk software plugin for WordPress. Add LiveChat (live chat and help desk software) to your WordPress.
9
 
10
  == Description ==
11
 
12
+ LiveChat – WP live chat plugin for WordPress is a WordPress specific chat plugin you can use to quickly and easily **add live chat support to your website**. It allows for instant communication with on-site visitors and customers and enables prompt resolution to their questions or concerns. With our chat plugin for WordPress, not only you can increase your sales - as it’s the quickest way to remove buyer objections – but it also allows you to build stronger customer relationships.
13
 
14
+ LiveChat comes with a comprehensive set of features, including proactive chat invitations – so chat operators can automatically send personalized messages to appear based on specified conditions, such as the number of visited pages or time spent on the website. Plus, **it makes customer service more efficient** by letting you hold multiple live chat sessions at the same time, send canned responses to frequently asked questions, add chat tags, review chat transcripts and send files to customers through the live chat window.
15
 
16
+ In addition to live chat support, LiveChat also offers a built-in ticketing system to provide 24/7 customer service to customers. Whenever there are no chat operators available, the chat widget is replaced by a ticket form so that customers can still contact you with their questions. You can also use tickets for managing and tracking customer cases that couldn't be resolved in a single live chat session.
17
 
18
+ From email marketing to social, LiveChat integrates seamlessly with a range of popular third party apps and services. These include help desk software Zendesk, Freshdesk, customer relationship management apps (CRM) HubSpot CRM, Salesforce, email marketing services Constant Contact, Mailchimp and social media platforms Facebook or Twitter.
19
 
20
  https://www.youtube.com/watch?v=Yf0NkRSkFRE
21
 
22
+ == Live chat benefits ==
23
+
24
+ From overnight shipping to instant access to your product or service, customers want help instantly. Out of all the customer support channels available — offline or online — live chat is by far the quickest and simplest.
25
+
26
+ With live chat for WordPress, customers have a direct and free option to ask for help. They can use it with minimal disruption to their day, which turns out to be very convenient.
27
 
28
+ Using live chat and WordPress together, enables customers to ask questions about the product they want to buy and you can answer them in real-time, which simplifies the buying process.
29
 
30
+ Moreover, using live chat to communicate with the customer helps to understand their needs. You can use that knowledge to recommend similar products and services to increase the average order value.
31
 
32
+ Just by offering live chat – WordPress users are one step ahead of the companies that do not. Competitive advantage can be obtained by managing products more effectively, and having good relationships with customers.
33
+
34
+ == What is live chat for WordPress? ==
35
+
36
+ If you run a website, and you are serious about your business then using live chat is no brainer. Live chat plugin for WordPress adds a live chat widget to the bottom of your website that allows visitors to chat to you in real time. Live chat software is perfect for businesses of all sizes, enabling them to close more sales and improve customer satisfaction scores.
37
+
38
+ == Usage ==
39
+
40
+ With the LiveChat chat plugin for WordPress, you can add live chat to every page of your website, including the checkout in no time. To answer chats, chat operators have to be logged into one of our apps - web based or desktop. There are also applications for mobile devices - iPhone, iPad and Android.
41
 
42
  == Requirements ==
43
 
44
+ While LiveChat plugin for WordPress is free, you need a subscription of LiveChat to use it. For an overview of available plans and their cost navigate to [LiveChat pricing](https://www.livechatinc.com/pricing). There's a 30-day trial to test all of the features. No credit card, no commitments.
45
 
46
  [Sign up for our LiveChat here.](https://www.livechatinc.com/signup/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration)
47
 
48
+ == Live Chat Features ==
49
+
50
+ Visitor tracking - gather customer data - our live chat widget keeps track of the location of your customers and shows what page they are on, where are they from and more.
51
+
52
+ Live chat triggers - these allow you to initiate conversations when certain criteria are met; automatically live chat with your visitors once they land on your website.
53
+
54
+ Feedback: add surveys to the live chat window; gather customer information and insights at the beginning and end of each chat.
55
+
56
+ Reports and Analytics - spot areas which can be optimized and more efficient with built-in live chat and tickets metrics. Reports are also available through API. Gathered data are exportable in CSV format.
57
+
58
+ Ticket form - when you go offline, our live chat plugin for WordPress enables communication with clients by storing their messages as tickets. When you come back online, you can answer these questions.
59
+
60
+ Live chat transcripts - browse through comments reflecting customers needs and expectations; live chat transcripts are saved without expiration date so you can access them anytime.
61
+
62
+ Multi-channel communications - reach out to your customers regardless of the channel they are using live chat, Facebook Pages, Facebook Messenger, Twitter and email.
63
+
64
+ Customizable live chat widget - each part of the live chat window can be customized to make it work with the rest of your website’s design; brand your with your logo and include social media channels.
65
+
66
+ Canned responses - send pre-made answers to popular questions that can be recalled with just a few keystrokes.
67
+
68
+ Mobile live chat applications - mobile apps for iOS and Android will help you chat with customers wherever you are.
69
+
70
+ == Multilingual live chat plugin ==
71
+
72
+ Adjusting language of your chat window to the language your page is a very important step of the customization.
73
+ Because of that, LiveChat has been translated into 45 languages; below is the list of supported languages:
74
+
75
+ * Arabic / العَرَبِيَّة live chat plugin
76
+ * Armenian / Հայերեն live chat plugin
77
+ * Azeri / Azərbaycan live chat plugin
78
+ * Bulgarian / български live chat plugin
79
+ * Catalan / Català live chat plugin
80
+ * Simplified Chinese / 简体中文 live chat plugin
81
+ * Traditional Chinese / 繁體中文 live chat plugin
82
+ * Croatian / Hrvatski live chat plugin
83
+ * Czech / Česky live chat plugin
84
+ * Danish / Dansk live chat plugin
85
+ * Dutch / Nederlands live chat plugin
86
+ * English live chat plugin
87
+ * Estonian / Eesti live chat plugin
88
+ * Finnish / Suomi live chat plugin
89
+ * French / Français live chat plugin
90
+ * Georgian / ქართული live chat plugin
91
+ * German / Deutsch live chat plugin
92
+ * Greek / Ελληνικά live chat plugin
93
+ * Hebrew / עברית live chat plugin
94
+ * Hungarian / Magyar live chat plugin
95
+ * Icelandic / Íslenska live chat plugin
96
+ * Indonesian / Bahasa Indonesia live chat plugin
97
+ * Italian / Italiano live chat plugin
98
+ * Japanese / 日本語 live chat plugin
99
+ * Kazakh / қазақ тілі live chat plugin
100
+ * Korean / 한국어 live chat plugin
101
+ * Latvian / Latviešu live chat plugin
102
+ * Lithuanian / Lietuvių live chat plugin
103
+ * Malaysian / Bahasa Malaysia live chat plugin
104
+ * Norwegian (bokmål) / Norsk (bokmål) live chat plugin
105
+ * Norwegian (nynorsk) / Norsk (nynorsk) live chat plugin
106
+ * Polish / Polski live chat plugin
107
+ * Portuguese / Português live chat plugin
108
+ * Brazilian Portuguese / Português brasileiro live chat plugin
109
+ * Romanian / Română live chat plugin
110
+ * Russian / Русский live chat plugin
111
+ * Serbian / Srpski live chat plugin
112
+ * Slovak / Slovenčina live chat plugin
113
+ * Slovene / Slovenščina live chat plugin
114
+ * Spanish / Español live chat plugin
115
+ * Swedish / Svenska live chat plugin
116
+ * Thai / ไทย live chat plugin
117
+ * Turkish / Türkçe live chat plugin
118
+ * Ukrainian / Українська live chat plugin
119
+ * Vietnamese / Tiếng Việt live chat plugin
120
+
121
  == Frequently Asked Questions ==
122
 
123
+ = Do I need a LiveChat account to use this live chat plugin? =
124
+ Yes - you can create your live chat account [here](https://www.livechatinc.com/signup/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration).
125
+
126
  = Do you offer a free trial? =
127
+ Yes, you can test all of the features of our live chat software for 30 days. Sign up for free here.
128
 
129
+ [Sign up for free here](https://www.livechatinc.com/signup/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration).
130
 
131
  = Are there any limitations during the trial period? =
 
132
  No, during the 30-day trial, by default, you will be able to test all of the features in the Team plan.
133
 
134
+ = Is it required to install any additional software to use LiveChat? =
135
+ Just this live chat plugin; LiveChat works as SaaS and doesn't require any extra service to work.
136
 
137
+ = Do you provide live chat support? =
138
+ YES! You can live chat with us anytime - we are available 24/7/365!
139
 
140
+ = Can I use this live chat service on any type of website? =
141
+ Yes -- it is possible to add our live chat widget to any website using Javascript.
142
+
143
+ = How many website visitors can contact me via this live chat plugin in real time? =
144
+ One live chat operator can handle up to 99 talks at the same time.
145
+
146
+ = I am logged in. How do I start? =
147
+ The first thing you need to do is change the live chat status to ACCEPT CHATS. That will allow you to start answering incoming chats from customer. You can also refer to our [Agent Handbook](https://www.livechatinc.com/resources/customer-service/agents-handbook-guide-satisfied-customers/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration) for more details.
148
+
149
+ = Do I need to be logged in to be available for chats? =
150
+ Yes, you need to stay online to allow customers to contact you. If no one is available, your live chat window will be shown as a ticket form - click [here](https://www.livechatinc.com/kb/support-tickets-in-livechat/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration) to learn more about tickets in LiveChat.
151
 
152
+ = Is there a limit to the number of chats I can take? =
153
  No, you can handle an unlimited number of live chats with any number of customers.
154
 
155
+ = Is it possible to track on-site visitors through this live chat plugin? =
156
+ YES! With LiveChat – live chat plugin for WordPress, you can see your visitor’s important information, such as their location, the page they are currently viewing.
157
+
158
  = Is the chat window customizable? =
159
+ Yes, each part of the chat window can be customized – company logo, live chat theme and more.
160
+
161
+ = Can I upload my own custom live chat buttons? =
162
+ Sure thing -- you can upload different type of buttons and use them to trigger the live chat window.
163
+
164
+ = Can I proactively reach out to my website visitors and offer help? =
165
+ It is possible to send [proactive chats](https://www.livechatinc.com/kb/why-should-i-set-up-chat-greetings/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration) to your website visitors based on “live chat triggers”, such as the number of visited pages or time spent on the website.
166
 
167
+ = Does your live chat software support other languages? =
168
+ Short answer: LiveChat supports 45 languages. Long answer: English, Spanish, French, Chinese, Portuguese, Indonesian, Thai, Vietnamese (…). You can learn more about the supported languages [here](https://www.livechatinc.com/kb/how-to-modify-chat-window-language/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration).
169
 
170
+ = How do I add more live chat agents? =
171
+ Just head to AGENTS > ADD AN AGENT to start adding new live chat agents.
172
 
173
+ = Is it possible to specify a user role to my live chat operators? =
174
+ Yes - there are three use roles available in your live chat license, each serving a different purpose. There is a live chat owner role, live chat administrators and live chat agents. To find more navigate to our [website](https://www.livechatinc.com/kb/livechat-roles-owner-administrators-and-agents/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration).
175
 
176
+ = Can I disable the live chat widget on mobile devices? =
177
+ It is possible to prevent the live chat window from popping up on mobile devices.
178
+
179
+ = What can I customize in the live chat dashboard? =
180
+ You can customize a range of features, like the [live chat surveys](https://www.livechatinc.com/kb/chat-surveys/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration), [live chat theme](https://www.livechatinc.com/kb/chat-window-customization/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration), [live chat buttons](https://www.livechatinc.com/kb/chat-button-guide/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration), [live chat greetings](https://www.livechatinc.com/kb/why-should-i-set-up-chat-greetings/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration), [live chat canned responses](https://www.livechatinc.com/kb/canned-responses/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration), [live chat tags](https://www.livechatinc.com/kb/tagging-chats-and-tickets/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration) and and some other advanced live chat settings.
181
+
182
+ = How does the live chat app work after hours? =
183
+ When you go offline, your live chat widget is replaced with a ticket form. It means that visitors can still leave you questions as tickets. To manage tickets you need to log into your live chat app.
184
+
185
+ = How to personalize my live chat avatar? =
186
+ To edit the live chat avatar, simply navigate to the AGENTS section, pick your account and click EDIT. Apart from changing the picture, you can edit the name and title for your avatar.
187
+
188
+ = Does LiveChat support multiple websites? =
189
+ Yes, you can use our live chat to monitor multiple websites using a single interface. Additionally, you can customize the look of the live chat widget per website.
190
+
191
+ = Is it possible to change the position of the live chat widget? =
192
+ Definitely - you can move your live chat from the right side of the screen to the left using [CSS styles](https://www.livechatinc.com/kb/customize-your-chat-window-with-css/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration).
193
+
194
+ = Can I have my customers include their contact details when they are asking for support? =
195
+ Sure, you can use the pre-chat survey at the beginning of each live chat to collect relevant information, such as an email address or phone number.
196
+
197
+ = How can I get notified of incoming live chats? =
198
+ There are sound and visual notifications available to make sure that no chat or message goes unnoticed.
199
+
200
+ = Can I live chat with customers on my mobile? =
201
+ With our [mobile live chat apps](https://www.livechatinc.com/kb/stay-mobile-with-livechat/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration) for iPhone, iPad and Android you can chat everywhere: in a car, at home or while shopping.
202
+
203
+ = How to view chat transcripts? =
204
+ Each live chat is saved as a chat transcript for future reference, and available to view from the Archives section.
205
+
206
+ = Is there an option to delete some of the live chat transcripts from Archives? =
207
+ You have to contact our live chat support team -- they will be more than happy to help you with that.
208
+
209
+ = Can I add live chat to Facebook? =
210
+ It is possible to place a live chat option on your Facebook fan page that will open a whole new channel for your customers to use - read more about the live chat integration with Facebook [here](https://www.livechatinc.com/kb/adding-live-chat-to-facebook/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration).
211
+
212
+ = Can live chat agents help one another when chatting with customers? =
213
+ Sure thing - they can use use chat transfers to hand over their chats to other live chat agents. Additionally, each ongoing chat can be supervised in real time for coaching purposes. Read more on the transfers and supervision features [here](https://www.livechatinc.com/kb/in-chat-cooperation-transfers-and-supervision/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration).
214
+
215
+ = Can I deactivate my live chat widget momentarily without having to remove the plugin? =
216
+ There are two ways to do that - you can set your live chat status to “Don’t accept chats” (*remember to disable the ticket form), or you can disable the chat widget on selected pages using the [URL rules](https://www.livechatinc.com/kb/setting-up-url-rules-for-groups/#disabling-livechat/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration) feature.
217
+
218
+ = I can't seem to remember a password to my live chat account. =
219
+ Don’t worry - you can easily set up a new password using this [link](https://accounts.livechatinc.com/forgot-password/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration).
220
+
221
+ = What are the other integrations offered by LiveChat? =
222
+ LiveChat conveniently integrates with a broad range of apps and services to ensure everything is at your fingertips. They are categorized in a various types: [live chat - analytics integrations](https://www.livechatinc.com/integrations/analytics/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration), [live chat - chatbots integrations](https://www.livechatinc.com/integrations/chatbots/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration
223
+ ), [live chat - CMS integrations](https://www.livechatinc.com/integrations/cms/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration), [live chat - contact management integrations](https://www.livechatinc.com/integrations/contact-management/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration
224
+ ), [live chat - CRM integrations](https://www.livechatinc.com/integrations/crm/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration
225
+ ), [live chat - desktop sharing integrations](https://www.livechatinc.com/integrations/desktop-sharing/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration
226
+ ), [live chat - e-commerce integrations](https://www.livechatinc.com/integrations/e-commerce/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration
227
+ ), [live chat - email marketing integrations](https://www.livechatinc.com/integrations/email-marketing/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration
228
+ ), [live chat - file sharing integrations](https://www.livechatinc.com/integrations/files-sharing/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration
229
+ ), [live chat - help desk integrations](https://www.livechatinc.com/integrations/help-desk/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration
230
+ ), [live chat - invoicing integrations](https://www.livechatinc.com/integrations/invoicing/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration
231
+ ), [live chat - social media integrations](https://www.livechatinc.com/integrations/social-media/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration).
232
+
233
+ = Do you offer any tips on how to live chat… I could check? =
234
+ Sure - head over to our [website](https://www.livechatinc.com/resources/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration) for best practices and tips on how to your company can benefit from live chat support.
235
+
236
+ = Do you have any reviews from your customers I could check? =
237
+ Here are some [live chat reviews](https://www.livechatinc.com/customers/live-chat-reviews/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration) our customers sent us.
238
+
239
+ = I love LiveChat. How can I promote it? =
240
+ Feel free to leave us a review. Your feedback is really important to us, as it helps others discover our live chat software.
241
+
242
+ = How do I learn more about LiveChat and your live chat plugin? =
243
+ Navigate to our [website](https://www.livechatinc.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration) and start a live chat with us!
244
 
 
245
 
246
  == Installation ==
247
 
248
+ 1. Upload `wp-live-chat-software-for-wordpress` directory to WordPress plugins directory (`/wp-content/plugins/`).
249
+ 2. Activate the live chat plugin through the `Plugins` menu in WordPress.
250
+ 3. Click the `LiveChat` menu on the left.
251
  4. Follow the instructions.
252
 
253
+ For more detailed instructions, go to the [live chat plugin page](https://www.livechatinc.com/kb/wordpress-livechat-on-your-website/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration).
254
+
255
  == Screenshots ==
256
 
257
+ 1. Live chat applications are available for web browser, Windows Mac and iPhone, iPad and Android devices.
258
+ 2. LiveChat is designed specifically for real-time customer service using live chat and help desk tickets.
259
  3. Visitors list and client details display valuable information useful during chats with customers.
260
+ 4. Live chat dashboard - a real-time glimpse of your customer service to display on a big screen.
261
+ 5. Live chat window can be customized. Social media icons can be added for social engagement.
262
  6. LiveChat offers plenty of reports and customer service analytics.
263
  7. Additional information from pre-chat and post-chat surveys serves as extra knowledge about customers.
264
  8. Help desk software in LiveChat allows collecting tickets from chats, emails and ticket forms.
266
 
267
  == Changelog ==
268
 
269
+ = 3.4.2 =
270
+ * Fixed get_plugin_url function, updated logo - added HiRes retina image
271
+
272
  = 3.4.1 =
273
+ * Updated readme.txt file, checked compatibility to WordPress 4.8.1, small plugin js/css fixes.
274
 
275
  = 3.4 =
276
+ * Updated readme.txt file, checked compatibility to WordPress 4.7.3
277
 
278
  = 3.3.1 =
279
  * Updated readme.txt file
280
 
281
  = 3.3 =
282
+ * get_currentuser info function deprecated in WordPress 4.5, replaced to wp_get_current_user function
283
 
284
  = 3.2.14 =
285
+ * Updated readme.txt file, checked compatibility to WordPress 4.4.1
286
 
287
  = 3.2.13 =
288
+ * Removed __lc.group from live chat tracking code, updated readme.txt file
289
 
290
  = 3.2.12 =
291
+ * Updated readme.txt file, checked compatibility to WordPress 4.3
292
 
293
  = 3.2.11 =
294
+ * Moved live chat screenshots to assets directory
295
 
296
  = 3.2.10 =
297
+ * Updated readme.txt file, updated live chat screenshots
298
 
299
  = 3.2.9 =
300
+ * Updated readme.txt file, checked compatibility to WordPress 4.2.2
301
 
302
  = 3.2.8 =
303
+ * Live chat plugin fully supports the newest version of WordPress.
304
 
305
  = 3.2.7 =
306
+ * Live chat plugin compatible with the newest LiveChat version
307
 
308
  = 3.2.5 =
309
  * Updated trunk
310
 
311
  = 3.2.4 =
312
+ * Updated url for live chat licence number
313
 
314
  = 3.2.3 =
315
+ * Removed language parameter from live chat tracking code
316
 
317
  = 3.2.2 =
318
  * Fixed CSS styles conflicts with other plugins
319
 
320
  = 3.2.1 =
321
+ * Fixed live chat plugin "Settings" link
322
  * Changed message after successful installation
323
 
324
  = 3.2.0 =
325
+ * Compatibility with new live chat window
326
  * Removed "click-to-chat button" configurator (no longer used)
327
 
328
  = 3.1.0 =
329
+ * Major update in the live chat tracking code
330
 
331
  = 3.0.0 =
332
+ * Rewritten whole live chat plugin code
333
+ * Fixed creating live chat licenses
334
  * Improved look and feel
335
 
336
  = 2.1.8 =
337
+ * Updated live chat desktop application download link
338
 
339
  = 2.1.7 =
340
  * Fixed `Skill` parameter
341
+ * Updated monitoring and live chat button codes (for improved performance)
342
  * Updated skills tutorial link
343
 
344
  = 2.1.6 =
345
  * Added LiveChat icon in menu bar
346
 
347
  = 2.1.5 =
348
+ * Fixed creating new live chat licences
349
  * Rebranded LIVECHAT Contact Center to LiveChat
350
+ * Updated live chat application download link
351
  * Renamed "Groups" to "Skills"
352
 
353
  = 2.1.4 =
354
  * Fixed readme.txt file causing the `The plugin does not have a valid header.` problem
355
 
356
  = 2.1.3 =
357
+ * Added timezone detection when creating new live chat license
358
 
359
  = 2.1.2 =
360
+ * Added "Company", "Phone" and "Website" fields in live chat license registration form
361
  * Fixed license registration bug
362
  * Updated Control Panel URL
363
 
364
  = 2.1.1 =
365
+ * Fixed monitoring and live chat button code installation
366
 
367
  = 2.1.0 =
368
+ * Added "Settings" link to live chat plugin settings page
369
  * Added "Download application" button
370
+ * Added Control Panel to live chat plugin
371
+ * Added Chat button installation help for themes with no live chat widgets support
372
 
373
  = 2.0.0 =
374
+ * Rewritten whole live chat plugin from scratch
375
+ * Ability to create new license from WordPress live chat plugin settings
376
+ * Updated live chat monitoring code speed
377
+ * Added live chat notification messages
378
 
379
  = 1.0.0 =
380
+ * First live chat plugin version