Version Description
- Fixed compatibility with servers without cURL support
Download this release
Release Info
Developer | livechat |
Plugin | LiveChat – WP live chat plugin for WordPress |
Version | 3.5.4 |
Comparing to | |
See all releases |
Code changes from version 3.5.3 to 3.5.4
- livechat.php +1 -1
- plugin_files/LiveChatAdmin.class.php +24 -11
- readme.txt +60 -35
livechat.php
CHANGED
@@ -5,7 +5,7 @@ Plugin URI: http://www.livechatinc.com/addons/wordpress/
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Description: Live chat software for live help, online sales and customer support. This plugin allows to quickly install LiveChat on any WordPress website.
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Author: LiveChat
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Author URI: http://www.livechatinc.com
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Version: 3.5.
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*/
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if (is_admin())
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Description: Live chat software for live help, online sales and customer support. This plugin allows to quickly install LiveChat on any WordPress website.
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Author: LiveChat
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Author URI: http://www.livechatinc.com
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Version: 3.5.4
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*/
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if (is_admin())
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plugin_files/LiveChatAdmin.class.php
CHANGED
@@ -216,7 +216,7 @@ final class LiveChatAdmin extends LiveChat
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}
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$settings_link = sprintf('<a href="admin.php?page=livechat_settings">%s</a>', __('Settings'));
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-
array_unshift ($links, $settings_link);
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return $links;
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}
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@@ -249,17 +249,30 @@ final class LiveChatAdmin extends LiveChat
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protected function check_if_license_is_active($license_number)
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{
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try {
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-
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} catch(Exception $exception) {
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return false;
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}
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}
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$settings_link = sprintf('<a href="admin.php?page=livechat_settings">%s</a>', __('Settings'));
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+
array_unshift ($links, $settings_link);
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return $links;
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}
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protected function check_if_license_is_active($license_number)
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{
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$url = 'https://api.livechatinc.com/v2/license/' . $license_number;
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try {
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if(function_exists('curl_init')) {
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$curl = curl_init($url);
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curl_setopt( $curl, CURLOPT_RETURNTRANSFER, true );
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$response = curl_exec( $curl );
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$code = curl_getinfo( $curl, CURLINFO_HTTP_CODE );
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curl_close( $curl );
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if ( $code === 200 ) {
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return json_decode( $response )->license_active;
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} else {
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throw new Exception( $code );
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}
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} else {
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$options = array(
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'http' => array(
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'method' => 'GET'
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),
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);
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$context = stream_context_create($options);
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$result = file_get_contents($url, false, $context);
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return json_decode( $result )->license_active;
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}
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} catch(Exception $exception) {
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return false;
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}
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readme.txt
CHANGED
@@ -1,7 +1,7 @@
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=== LiveChat - WP live chat plugin for WordPress ===
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Contributors: LiveChat
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Tags: chat plugin, live chat, live chat plugin, wordpress live chat, wordpress chat, wordpress live chat plugin, wordpress chat plugin, live chat software, live support, help desk, help desk software, online ticketing system, ticketing system, online support, ecommerce chat, chat online, chat software, sales, customer help, customer support, livechat, customer service software, chat, customer service chat, live chat button, live chat support, live chat tool, live chat widget, live support button, live chat solution, online live chat, online chat, wp chat, wp live chat, livechat inc, livechatinc, live chat inc, wp livechat support, smartsupp, smart supp, tidio, jivochat, formilla, tawk, tawkto, tawk.to, facebook, facebook messenger, messenger, facebook live chat, facebook chat, crisp, pure chat, purechat, zendesk, zendesk chat, liveagent, olark, happyfox, reve chat, chatra, provide support, comm100, kayako, zoho, zoho salesiq, userlike, userengage, drift, livehelpnow, live help now, intercom, freshdesk, zendesk, clickdesk, liveperson, live person, bold360, websitealive, website alive, velaro, hubspot, salesforce, zapier, zopim, mailchimp, analytics, google analytics, im chat, slack, casengo, tagove, wisechat, wise chat, mylivechat, my live chat, livezilla, chatrify
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-
Stable tag: 3.5.
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Requires PHP: 5.6
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Tested up to: 4.9.5
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Requires at least: 3.4
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@@ -12,37 +12,41 @@ Live chat and help desk software plugin for WordPress. Add LiveChat (live chat a
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== Description ==
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LiveChat – WP live chat plugin for WordPress is a WordPress specific chat plugin you can use to quickly and easily **add live chat support to your website**. It allows for instant communication with on-site visitors and customers and enables prompt resolution to their questions or concerns.
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== Live chat benefits ==
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== What is live chat for WordPress? ==
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If you run a website, and you are serious about your business then using live chat is no brainer. Live chat plugin for WordPress adds a live chat widget to the bottom of your website that allows visitors to chat to you in real time. Live chat software is perfect for businesses of all sizes, enabling them to close more sales and improve customer satisfaction scores.
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-
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With the LiveChat online chat plugin for WordPress, you can add a live chat box to every page of your website, including the checkout in no time. To answer chats, chat operators have to be logged into one of our chat apps - [LiveChat for web browser](https://www.livechatinc.com/applications/livechat-web-app/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration), [LiveChat for macOS](https://www.livechatinc.com/applications/livechat-for-mac/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration) or [LiveChat for Windows](https://www.livechatinc.com/applications/livechat-for-windows/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration). There are also applications for mobile devices - [iPhone](https://www.livechatinc.com/applications/livechat-for-iphone/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration), [iPad](https://www.livechatinc.com/applications/livechat-for-ipad/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration) and [Android](https://www.livechatinc.com/applications/livechat-for-android/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration).
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-
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While LiveChat'S chat plugin for WordPress is free, you need a subscription of LiveChat to use it. For an overview of available plans and their cost navigate to [LiveChat pricing](https://www.livechatinc.com/pricing). There's a 30-day trial to test all of the features. No credit card, no commitments.
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@@ -50,29 +54,29 @@ While LiveChat'S chat plugin for WordPress is free, you need a subscription of L
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== Live Chat Features ==
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Visitor tracking - gather customer data - our live chat widget keeps track of the location of your customers and shows what page they are on, where are they from and more.
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Live chat triggers - these allow you to initiate conversations when certain criteria are met; automatically live chat with your visitors once they land on your website.
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Feedback
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Reports and Analytics - spot areas which can be optimized and more efficient with built-in live chat and tickets metrics. Reports are also available through API. Gathered data are exportable in CSV format.
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Ticket form - when you go offline, our live chat plugin for WordPress enables communication with clients by storing their messages as tickets. When you come back online, you can answer these questions.
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Live chat transcripts - browse through comments reflecting customers needs and expectations; live chat transcripts are saved without expiration date so you can access them anytime.
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Multi-channel communications - reach out to your customers regardless of the channel they are using live chat, Facebook Pages, Facebook Messenger, Twitter and email.
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Customizable live chat widget - each part of the live chat box can be customized to make it work with the rest of your website’s design; brand your with your logo and include social media channels.
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Canned responses - send pre-made answers to popular questions that can be recalled with just a few keystrokes.
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Mobile live chat applications - mobile apps for iOS and Android will help you chat with customers wherever you are.
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=
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== Multilingual live chat plugin ==
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@@ -125,11 +129,15 @@ Because of that, LiveChat has been translated into 45 languages; below is the li
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* Ukrainian / Українська live chat plugin
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* Vietnamese / Tiếng Việt live chat plugin
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== Notes ==
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LiveChat is the [best WordPress live chat](https://www.livechatinc.com/best-live-chat-software/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration) plugin on the market. No other WordPress live chat plugin compares to LiveChat and features it offers.
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-
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>We frequently have leads chat with us asking some qualifying questions and then they eventually sign up online or over the phone. These are sales that we might not have had if LiveChat wasn’t an option.
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Jamie Lowary, a sales lead at PATLive
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@@ -137,6 +145,24 @@ Jamie Lowary, a sales lead at PATLive
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>At the moment, LiveChat remains the mostly used tool when it comes to contacting our support. Because of how easy we made it for users to access it, we help over 750 of them each day with an average satisfaction of 96%.
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Michal Haze, the Head of Customer Experience at Kinguin
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== Frequently Asked Questions ==
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= Do I need a LiveChat account to use this live chat plugin? =
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@@ -273,18 +299,17 @@ For more detailed instructions, go to the [live chat plugin page](https://www.li
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== Screenshots ==
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-
1.
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-
2. LiveChat
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-
3.
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-
4.
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5. Live chat
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6. LiveChat offers plenty of reports and customer service analytics.
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7. Additional information from pre-chat and post-chat surveys serves as extra knowledge about customers.
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8. Help desk software in LiveChat allows collecting tickets from chats, emails and ticket forms.
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-
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== Changelog ==
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= 3.5.3 =
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* Review notice
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=== LiveChat - WP live chat plugin for WordPress ===
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Contributors: LiveChat
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Tags: chat plugin, live chat, live chat plugin, wordpress live chat, wordpress chat, wordpress live chat plugin, wordpress chat plugin, live chat software, live support, help desk, help desk software, online ticketing system, ticketing system, online support, ecommerce chat, chat online, chat software, sales, customer help, customer support, livechat, customer service software, chat, customer service chat, live chat button, live chat support, live chat tool, live chat widget, live support button, live chat solution, online live chat, online chat, wp chat, wp live chat, livechat inc, livechatinc, live chat inc, wp livechat support, smartsupp, smart supp, tidio, jivochat, formilla, tawk, tawkto, tawk.to, facebook, facebook messenger, messenger, facebook live chat, facebook chat, crisp, pure chat, purechat, zendesk, zendesk chat, liveagent, olark, happyfox, reve chat, chatra, provide support, comm100, kayako, zoho, zoho salesiq, userlike, userengage, drift, livehelpnow, live help now, intercom, freshdesk, zendesk, clickdesk, liveperson, live person, bold360, websitealive, website alive, velaro, hubspot, salesforce, zapier, zopim, mailchimp, analytics, google analytics, im chat, slack, casengo, tagove, wisechat, wise chat, mylivechat, my live chat, livezilla, chatrify
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+
Stable tag: 3.5.4
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Requires PHP: 5.6
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Tested up to: 4.9.5
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Requires at least: 3.4
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== Description ==
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14 |
|
15 |
+
LiveChat – WP live chat plugin for WordPress is a WordPress specific chat plugin you can use to quickly and easily **add live chat support to your website**. It allows for instant communication with on-site visitors and customers and enables prompt resolution to their questions or concerns.
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16 |
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+
With a fully functional WordPress chat plugin, not only **you can increase your sales** - as it’s the quickest way to remove buyer objections – but it also allows you to **build stronger customer relationships**.
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https://www.youtube.com/watch?v=kZVYwNcuj38
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LiveChat's live chat app comes with a comprehensive set of features, including proactive chat invitations – so chat operators can automatically send personalized messages to appear based on specified conditions, such as the number of visited pages or time spent on the website.
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Plus, **it makes customer service more efficient** by letting you hold multiple live chat sessions at the same time, send canned responses to frequently asked questions, add chat tags, review chat transcripts and send files to customers through the live chat window.
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In addition to live chat support, LiveChat also offers a built-in ticketing system to **provide 24/7 customer service to customers**. Whenever there are no chat operators available, the chat box widget is replaced by a ticket form so that customers can still contact you with their questions. You can also use tickets for managing and tracking customer cases that couldn't be resolved in a single live chat session.
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From email marketing to social, **LiveChat integrates seamlessly with a range of popular third party apps and services**. These include help desk software Zendesk, Freshdesk, customer relationship management apps (CRM) HubSpot CRM, Salesforce, email marketing services Constant Contact, Mailchimp and social media platforms Facebook or Twitter.
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== Live chat benefits ==
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- **An instant connection to help** - from overnight shipping to instant access to your product or service, customers want help instantly. Out of all the customer support channels available — offline or online — live chat support is by far the quickest and simplest.
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- **An easy and convenient way to support customers** - with the best live chat for WordPress, customers have a direct and free option to ask for help. They can use it with minimal disruption to their day, which turns out to be very convenient.
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- **Increase sales and conversions** - using live chat and WordPress together, enables customers to ask questions about the product they want to buy and you can answer them in real-time, which simplifies the buying process.
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- **Improve average order value and overall sales through live chat** - using live chat online to communicate with the customer helps to understand their needs. You can use that knowledge to recommend similar products and services to increase the average order value.
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- **Competitive advantage** - just by offering live chat support – WordPress users are one step ahead of the companies that do not. Competitive advantage can be obtained by managing products more effectively, and having good relationships with customers.
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== What is live chat for WordPress? ==
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42 |
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43 |
If you run a website, and you are serious about your business then using live chat is no brainer. Live chat plugin for WordPress adds a live chat widget to the bottom of your website that allows visitors to chat to you in real time. Live chat software is perfect for businesses of all sizes, enabling them to close more sales and improve customer satisfaction scores.
|
44 |
|
45 |
+
= Usage =
|
46 |
|
47 |
With the LiveChat online chat plugin for WordPress, you can add a live chat box to every page of your website, including the checkout in no time. To answer chats, chat operators have to be logged into one of our chat apps - [LiveChat for web browser](https://www.livechatinc.com/applications/livechat-web-app/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration), [LiveChat for macOS](https://www.livechatinc.com/applications/livechat-for-mac/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration) or [LiveChat for Windows](https://www.livechatinc.com/applications/livechat-for-windows/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration). There are also applications for mobile devices - [iPhone](https://www.livechatinc.com/applications/livechat-for-iphone/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration), [iPad](https://www.livechatinc.com/applications/livechat-for-ipad/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration) and [Android](https://www.livechatinc.com/applications/livechat-for-android/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration).
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= Requirements =
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While LiveChat'S chat plugin for WordPress is free, you need a subscription of LiveChat to use it. For an overview of available plans and their cost navigate to [LiveChat pricing](https://www.livechatinc.com/pricing). There's a 30-day trial to test all of the features. No credit card, no commitments.
|
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== Live Chat Features ==
|
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|
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+
- **Visitor tracking** - gather customer data - our live chat widget keeps track of the location of your customers and shows what page they are on, where are they from and more.
|
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|
59 |
+
- **Live chat triggers** - these allow you to initiate conversations when certain criteria are met; automatically live chat with your visitors once they land on your website.
|
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+
- **Feedback**: add surveys to the live chat window; gather customer information and insights at the beginning and end of each chat.
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- **Reports and Analytics** - spot areas which can be optimized and more efficient with built-in live chat and tickets metrics. Reports are also available through API. Gathered data are exportable in CSV format.
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+
- **Ticket form** - when you go offline, our live chat plugin for WordPress enables communication with clients by storing their messages as tickets. When you come back online, you can answer these questions.
|
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+
- **Live chat transcripts** - browse through comments reflecting customers needs and expectations; live chat transcripts are saved without expiration date so you can access them anytime.
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+
- **Multi-channel communications** - reach out to your customers regardless of the channel they are using live chat, Facebook Pages, Facebook Messenger, Twitter and email.
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+
- **Customizable live chat widget** - each part of the live chat box can be customized to make it work with the rest of your website’s design; brand your with your logo and include social media channels.
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+
- **Canned responses** - send pre-made answers to popular questions that can be recalled with just a few keystrokes.
|
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|
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+
- **Mobile live chat applications** - mobile apps for iOS and Android will help you chat with customers wherever you are.
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+
https://www.youtube.com/watch?v=2jk8pzvBdag
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With this chat plugin, there are many other features that can help you **close more sales** and **satisfy more customers**; you can see all of them [here](https://www.livechatinc.com/features/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration).
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== Multilingual live chat plugin ==
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* Ukrainian / Українська live chat plugin
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* Vietnamese / Tiếng Việt live chat plugin
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== Press & Brand Assets ==
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If you are interested in writing about LiveChat, then we have have prepared a [LiveChat Press](https://www.livechatinc.com/press/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration) page where you can download our logo, screenshots, and other relevant assets.
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== Notes ==
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|
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LiveChat is the [best WordPress live chat](https://www.livechatinc.com/best-live-chat-software/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration) plugin on the market. No other WordPress live chat plugin compares to LiveChat and features it offers.
|
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== Testimonials ==
|
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|
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>We frequently have leads chat with us asking some qualifying questions and then they eventually sign up online or over the phone. These are sales that we might not have had if LiveChat wasn’t an option.
|
143 |
Jamie Lowary, a sales lead at PATLive
|
145 |
>At the moment, LiveChat remains the mostly used tool when it comes to contacting our support. Because of how easy we made it for users to access it, we help over 750 of them each day with an average satisfaction of 96%.
|
146 |
Michal Haze, the Head of Customer Experience at Kinguin
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== Documentation and Support ==
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* For documentation and tutorials go to our [help desk article](https://www.livechatinc.com/kb/wordpress-livechat-on-your-website/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration).
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* If you have any more questions, start a live chat session with our support on the [WordPress integration page](https://www.livechatinc.com/marketplace/apps/wordpress/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration).
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* For more information about live chat features, FAQs and documentation, check out our [website](https://www.livechatinc.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration).
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* If interested, you can join our community group [here](https://www.livechatinc.com/community/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration).
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== About us ==
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LiveChat is a provider of cloud-based customers service platform with live support, ticketing system and web analytics capabilities. The main aim of LiveChat is to improve customer service and increase sales conversion. The software is used by more than 25,000 businesses including top names like Ikea and PayPal.
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= The LiveChat ecosystem =
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LiveChat’s ecosystem of products includes:
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- **[LiveChat](https://www.livechatinc.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration)** - a communication tool that allows you to chat live with your customers.
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- **[BotEngine](https://www.botengine.ai/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration)** - a bot framework for AI chat bots.
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- **[Knowledge Base](https://www.knowledgebase.ai/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration)** - software that helps your LiveChat agents and website visitors at the same time. It consists of the Internal Widget and the public Help Center.
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== Frequently Asked Questions ==
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= Do I need a LiveChat account to use this live chat plugin? =
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== Screenshots ==
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1. LiveChat is an app that allows you to quickly communicate with your website visitors.
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2. LiveChat makes customer service more efficient by letting you hold multiple chat sessions at the same time.
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3. Live chat window can be customized to match the style and look of your brand.
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4. LiveChat keeps track of the location of your customers and shows what page they are on, where are they from and more.
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5. Live chat dashboard - a real-time glimpse of your customer service to display on a big screen.
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== Changelog ==
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= 3.5.4 =
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* Fixed compatibility with servers without cURL support
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= 3.5.3 =
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* Review notice
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