LiveChat – WP live chat plugin for WordPress - Version 4.2.1

Version Description

  • docs update
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Release Info

Developer livechat
Plugin Icon 128x128 LiveChat – WP live chat plugin for WordPress
Version 4.2.1
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Code changes from version 4.2.0 to 4.2.1

Files changed (6) hide show
  1. changelog.txt +3 -0
  2. livechat.php +1 -1
  3. readme.txt +115 -146
  4. vendor/autoload.php +1 -1
  5. vendor/composer/autoload_real.php +4 -4
  6. vendor/composer/autoload_static.php +4 -4
changelog.txt CHANGED
@@ -1,5 +1,8 @@
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  == Changelog ==
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  = 4.2.0 =
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  * LiveChat rebranding updates
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  * refreshed 'Resources' section
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  == Changelog ==
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+ = 4.2.1 =
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+ * docs update
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+
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  = 4.2.0 =
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  * LiveChat rebranding updates
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  * refreshed 'Resources' section
livechat.php CHANGED
@@ -5,7 +5,7 @@ Plugin URI: https://www.livechat.com/addons/wordpress/
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  Description: Live chat software for live help, online sales and customer support. This plugin allows to quickly install LiveChat on any WordPress website.
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  Author: LiveChat
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  Author URI: https://www.livechat.com
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- Version: 4.2.0
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  Text Domain: wp-live-chat-software-for-wordpress
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  Domain Path: /languages
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  */
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  Description: Live chat software for live help, online sales and customer support. This plugin allows to quickly install LiveChat on any WordPress website.
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  Author: LiveChat
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  Author URI: https://www.livechat.com
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+ Version: 4.2.1
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  Text Domain: wp-live-chat-software-for-wordpress
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  Domain Path: /languages
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  */
readme.txt CHANGED
@@ -1,7 +1,7 @@
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  === LiveChat - WP live chat plugin for WordPress ===
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  Contributors: LiveChat
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- Tags: live chat, chat plugin, live chat plugin, wordpress live chat, live support, wordpress chat, chat
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- Stable tag: 4.2.0
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  Requires PHP: 5.6
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  Tested up to: 5.4
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  Requires at least: 4.0
@@ -14,45 +14,45 @@ Live chat and help desk software plugin for WordPress. Add LiveChat (live chat a
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  = WordPress Chat Plugin =
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- LiveChat – WP live chat plugin for WordPress is a WordPress chat plugin you can use to quickly and easily **add live chat support to your WordPress website**. It allows for instant communication with on-site visitors and customers and enables prompt resolution to their questions or concerns.
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- With a fully functional WordPress chat plugin, not only **you can increase your sales** - as it’s the quickest way to remove buyer objections – but it also allows you to **build stronger customer relationships**.
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  https://www.youtube.com/watch?v=dKUdE-JKhZI
22
 
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  = Feature-Rich WordPress Live Chat Plugin =
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- LiveChat live chat app comes with a comprehensive set of features, including proactive chat invitations – so chat operators can automatically send personalized messages to appear based on specified conditions, such as the number of visited pages or time spent on the website.
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- Plus, **it makes customer service more efficient** by letting you hold multiple live chat sessions at the same time, send canned responses to frequently asked questions, add chat tags, review chat transcripts and send files to customers through the live chat window.
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- In addition to live chat support, LiveChat also offers a built-in ticketing system to **provide 24/7 customer service to customers**. Whenever there are no chat operators available, the chat box widget is replaced by a ticket form so that customers can still contact you with their questions. You can also use tickets for managing and tracking customer cases that couldn't be resolved in a single live chat session.
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  = Live Chat for WordPress website =
32
 
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- One of the key things about LiveChat - WP live chat plugin for WordPress is that it is designed to work with any WordPress Site Builder - Elementor Page Builder, Page Builder by SiteOrigin, WordPress Page Builder – Beaver Builder, to name a few.
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  In addition, this WordPress plugin works well with any WordPress theme or WordPress template you may use without requiring any modifications.
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- Want to communicate with shoppers while they’re browsing your store, built on WordPress? LiveChat has partnered with all the major e-commerce platforms, including BigCommerce for WordPress, WooCommerce, and Ecwid Ecommerce Shopping Cart.
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  = Easy to Customize and Extend =
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- From email marketing to social, **LiveChat integrates seamlessly with a range of popular third party apps and services**. These include help desk software Zendesk, Freshdesk, customer relationship management apps (CRM) HubSpot CRM, Salesforce, email marketing services Constant Contact, Mailchimp and social media platforms Facebook or Twitter.
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  == Live chat benefits ==
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- - **An instant connection to help** - from overnight shipping to instant access to your product or service, customers want help instantly. Out of all the customer support channels available — offline or online — live chat support is by far the quickest and simplest.
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- - **An easy and convenient way to support customers** - with this WordPress support chat, customers have a direct and free option to ask for help. They can use it with minimal disruption to their day, which turns out to be very convenient.
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- - **Increase sales and conversions** - using live chat and WordPress together, enables customers to ask questions about the product they want to buy and you can answer them in real-time, which simplifies the buying process.
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- - **Improve average order value and overall sales through live chat** - using live chat online to communicate with the customer helps to understand their needs. You can use that knowledge to recommend similar products and services to increase the average order value.
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- - **Competitive advantage** - just by offering WordPress live chat support – users are one step ahead of the companies that do not. Competitive advantage can be obtained by managing products more effectively, and having good relationships with customers.
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- == What is live chat for WordPress? ==
56
 
57
  If you run a website, and you are serious about your business then using live chat is no brainer. Live chat plugin for WordPress adds a live chat widget to the bottom of your website that allows visitors to chat to you in real time. Live chat software is perfect for businesses of all sizes, enabling them to close more sales and improve customer satisfaction scores.
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@@ -60,126 +60,98 @@ https://www.youtube.com/watch?v=-q_KJrnF3e8
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  = Usage =
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- With the LiveChat online chat plugin for WordPress, you can add a live chat box to every page of your website, including the checkout in no time. To answer chats, chat operators have to be logged into one of our chat apps - [LiveChat for web browser](https://www.livechat.com/applications/livechat-web-app/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration), [LiveChat for macOS](https://www.livechat.com/applications/livechat-for-mac/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration) or [LiveChat for Windows](https://www.livechat.com/applications/livechat-for-windows/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration). There are also applications for mobile devices - [iPhone](https://www.livechat.com/applications/livechat-for-iphone/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration), [iPad](https://www.livechat.com/applications/livechat-for-ipad/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration) and [Android](https://www.livechat.com/applications/livechat-for-android/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration).
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  = Requirements =
66
 
67
- While LiveChat chat plugin for WordPress is free, you need a subscription of LiveChat to use it. For an overview of available plans and their cost navigate to [LiveChat pricing](https://www.livechat.com/pricing).
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- When you first sign up for LiveChat, you'll automatically be placed on a free 14-day, free trial (no credit card required). Your trial account will give you access to all the features of the Team plan, such as unlimited chats, chat triggers, ticketing system, visitors monitoring and full widget customization. After 14 days, the trial will end, and you will be able to subscribe to one of four pricing plans.
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- [Sign up for our LiveChat](https://www.livechat.com/signup/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration)
 
 
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  = Localization =
74
 
75
- LiveChat – WP live chat plugin for WordPress is a fully translation-ready plugin, meaning you can translate the entire plugin into any language on [translate.wordpress.org](https://translate.wordpress.org/projects/wp-plugins/wp-live-chat-software-for-wordpress/).
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  == Live Chat Features ==
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- - **Canned responses** - predefined responses on live chat which enable you to be more efficient and help customers faster.
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-
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- - **Chat widget customisation** - each part of the live chat box can be customized to make it work with the rest of your website’s design; brand your live chat with a logo and include social media channels.
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-
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- - **File upload support** - you can send and receive files over the live chat widget to reach an understanding faster.
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-
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- - **Support and agent ratings** - get a better understanding of visitor satisfaction by allowing them to rate a chat as either good or bad during or after the live chat session.
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-
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- - **Visitor tracking** - this allows you to gather relevant information on your on-site visitors. You can track their name, currently viewed page, time zone and more, without leaving the live chat app.
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-
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- - **Ticket form** - when you go offline, our live chat plugin for WordPress enables communication with clients by storing their messages as tickets. When you come back online, you can answer these questions.
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-
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- - **Chat invitations** - these allow you to initiate conversations when certain criteria are met; ie automatically live chat with your visitors once they land on your website.
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-
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- - **pre- and post-chat surveys** - add surveys to the live chat window; gather customer information and insights at the beginning and end of each chat.
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-
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- - **Multi-channel communications** - reach out to your customers regardless of the channel they are using live chat, Facebook Pages, Facebook Messenger, Twitter and email.
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-
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- - **Chat log and data exporting** - browse through comments reflecting customers needs and expectations. All messages are stored and can be accessed later on; using our API, you will be able to export all of them to the area of your choice.
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-
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- - **Chat window themes** - choose from a couple of distinct styles when choosing the look for your live chat window.
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-
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- - **Mobile live chat applications** - mobile apps for iOS and Android will help you chat with customers wherever you are.
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-
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- - **Reports and analytics** - spot areas which can be optimized and more efficient with built-in live chat and tickets metrics. Reports are also available through API. Gathered data are exportable in CSV format.
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-
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- - **Chat assignment** - automatically assign conversations equally between available teammates. Alternatively, they can go straight to the queue and it is up to you and your team to decide when to pick them up.
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-
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- - **Chat tags and keywords** - these allow you organize and categorize your live chat content to help you find common issues and questions.
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-
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- - **Facebook Messenger** - keep all your communication in one place by responding to new messages from your fans and customers right in live chat application.
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-
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- - **Chat notifications** - with a large number of different in app, browser, sound, and email notification options you will never miss a live chat again.
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-
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- - **Ticket creation and management** - create tickets for cases that can’t be resolved within one live chat. When you have the solution, go back to them to wrap things up.
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-
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- - **Chat transcripts** - if you’d like to keep an additional archive of your chats, you can get complete live chat transcripts from LiveChat.
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-
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- - **User groups** - group teammates by expertise - sales, support and finances - and assign live chat conversations to them.
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-
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- - **Chat transfer** - exchange chats when necessary; it’s extra handy when you encounter cases that only a particular member of the team can handle.
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-
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- - **Chat on multiple websites** - if you are running several websites, you can hook all of them up to a single LiveChat account. Plus, you can keep the chat widget look consistent through all pages and sites.
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-
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- - **Visitor banning** - to minimize “trolls” from taking up your time. Use this wisely.
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- - **Sales integration** - using our e-commerce integrations you can see which sales were assisted by live chat.
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-
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- - **Chat via a direct live chat link** - invite customers to start chatting from anywhere by placing a link in your emails, social media, or website.
128
 
129
  https://www.youtube.com/watch?v=w-tO_H5qCTk
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131
- With this chat plugin, there are many other features that can help you **close more sales** and **satisfy more customers**; you can see all of them [here](https://www.livechat.com/features/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration).
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  == Multilingual live chat plugin ==
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- Adjusting language of your chat window to the language your page is a very important step of the customization.
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- Because of that, LiveChat has been translated into 45 languages; below is the list of supported languages:
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-
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- * Arabic / العَرَبِيَّة live chat plugin
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- * Armenian / Հայերեն live chat plugin
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- * Azeri / Azərbaycan live chat plugin
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- * Bulgarian / български live chat plugin
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- * Catalan / Català live chat plugin
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- * Simplified Chinese / 简体中文 live chat plugin
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- * Traditional Chinese / 繁體中文 live chat plugin
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- * Croatian / Hrvatski live chat plugin
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- * Czech / Česky live chat plugin
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- * Danish / Dansk live chat plugin
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- * Dutch / Nederlands live chat plugin
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- * English live chat plugin
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- * Estonian / Eesti live chat plugin
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- * Finnish / Suomi live chat plugin
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- * French / Français live chat plugin
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- * Georgian / ქართული live chat plugin
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- * German / Deutsch live chat plugin
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- * Greek / Ελληνικά live chat plugin
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- * Hebrew / עברית live chat plugin
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- * Hungarian / Magyar live chat plugin
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- * Icelandic / Íslenska live chat plugin
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- * Indonesian / Bahasa Indonesia live chat plugin
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- * Italian / Italiano live chat plugin
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- * Japanese / 日本語 live chat plugin
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- * Kazakh / қазақ тілі live chat plugin
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- * Korean / 한국어 live chat plugin
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- * Latvian / Latviešu live chat plugin
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- * Lithuanian / Lietuvių live chat plugin
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- * Malaysian / Bahasa Malaysia live chat plugin
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- * Norwegian (bokmål) / Norsk (bokmål) live chat plugin
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- * Norwegian (nynorsk) / Norsk (nynorsk) live chat plugin
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- * Polish / Polski live chat plugin
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- * Portuguese / Português live chat plugin
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- * Brazilian Portuguese / Português brasileiro live chat plugin
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- * Romanian / Română live chat plugin
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- * Russian / Русский live chat plugin
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- * Serbian / Srpski live chat plugin
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- * Slovak / Slovenčina live chat plugin
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- * Slovene / Slovenščina live chat plugin
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- * Spanish / Español live chat plugin
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- * Swedish / Svenska live chat plugin
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- * Thai / ไทย live chat plugin
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- * Turkish / Türkçe live chat plugin
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- * Ukrainian / Українська live chat plugin
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- * Vietnamese / Tiếng Việt live chat plugin
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184
  == Notes ==
185
 
@@ -208,7 +180,7 @@ https://www.youtube.com/watch?v=fOPeF1AoPiM
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209
  == About us ==
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- LiveChat is a provider of cloud-based customers service platform with live support, ticketing system and web analytics capabilities. The main aim of LiveChat is to improve customer service and increase sales conversion. The software is used by more than 27,000 businesses including top names like Ikea and PayPal.
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  = The LiveChat ecosystem =
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@@ -221,41 +193,41 @@ LiveChat’s ecosystem of products includes:
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  = Press & Brand Assets =
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- LiveChat is one word, spelled with a big L and a big C. When writing about this WordPress live chat form plugin, please make sure to use the right form. To make your life easier, we have have prepared a [LiveChat Press](https://www.livechat.com/press/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration) page where you can download our logo, screenshots, and other relevant assets.
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  == Frequently Asked Questions ==
227
 
228
  = Do I need a LiveChat account to use this live chat plugin? =
229
- Yes - you can create your live chat account [here](https://www.livechat.com/signup/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration).
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  = Do you offer a free trial? =
232
- Yes, you can test all of the features of our live chat software for 14 days. Sign up for free here.
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234
  [Sign up for free here](https://www.livechat.com/signup/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration).
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  = Are there any limitations during the trial period? =
237
- No, during the 14-day trial, by default, you will be able to test all of the features in the Team plan.
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239
  = Is it required to install any additional software to use LiveChat? =
240
- Just this live chat plugin; LiveChat works as SaaS and doesn't require any extra service to work.
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242
  = Do you provide live chat support? =
243
  YES! You can live chat with us anytime - we are available 24/7/365!
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245
  = Can I use this live chat service on any type of website? =
246
- Yes -- it is possible to add our live chat widget to any website using Javascript.
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248
  = How many website visitors can contact me via this live chat plugin in real time? =
249
- One live chat operator can handle up to 99 talks at the same time.
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  = What e-commerce platforms does LiveChat integrate with? =
252
- Currently we integrate with BigCommerce, Shopify, Volusion, Big Cartel, Magento 1, Magento 2, 3dcart, Commerce V3, CoreCommerce, CS-Cart, Easy Digital Downloads (EDD), Ecwid, ekmPowershop, LemonStand, Shoplo, Miva, OpenCart, osCommerce, PrestaShop, SITE123, AmeriCommerce, Wix, WooCommerce, X-Cart, Zen Cart, VirtueMart, nopCommerce.
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  = I am logged in. How do I start? =
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- The first thing you need to do is change the live chat status to ACCEPT CHATS. That will allow you to start answering incoming chats from customer. You can also refer to our [Agent Handbook](https://www.livechat.com/resources/customer-service/agents-handbook-guide-satisfied-customers/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration) for more details.
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  = Do I need to be logged in to be available for chats? =
258
- Yes, you need to stay online to allow customers to contact you. If no one is available, your live chat window will be shown as a ticket form - click [here](https://www.livechat.com/kb/support-tickets-in-livechat/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration) to learn more about tickets in LiveChat.
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  = Is there a limit to the number of chats I can take? =
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  No, you can handle an unlimited number of live chats with any number of customers.
@@ -266,9 +238,6 @@ YES! With LiveChat – live chat plugin for WordPress, you can see your visitor
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  = Is the chat window customizable? =
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  Yes, each part of the chat window can be customized – company logo, live chat theme and more.
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- = Can I upload my own custom live chat buttons? =
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- Sure thing -- you can upload different type of buttons and use them to trigger the live chat window.
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272
  = Can I proactively reach out to my website visitors and offer help? =
273
  It is possible to send [proactive chats](https://www.livechat.com/kb/why-should-i-set-up-chat-greetings/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration) to your website visitors based on “live chat triggers”, such as the number of visited pages or time spent on the website.
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@@ -276,10 +245,10 @@ It is possible to send [proactive chats](https://www.livechat.com/kb/why-should-
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  Short answer: LiveChat supports 45 languages. Long answer: English, Spanish, French, Chinese, Portuguese, Indonesian, Thai, Vietnamese (…). You can learn more about the supported languages [here](https://www.livechat.com/kb/how-to-modify-chat-window-language/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration).
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  = How do I add more live chat agents? =
279
- Just head to AGENTS > ADD AN AGENT to start adding new live chat agents.
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  = Is it possible to specify a user role to my live chat operators? =
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- Yes - there are three use roles available in your live chat license, each serving a different purpose. There is a live chat owner role, live chat administrators and live chat agents. To find more navigate to our [website](https://www.livechat.com/kb/livechat-roles-owner-administrators-and-agents/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration).
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284
  = Can I disable the live chat widget on mobile devices? =
285
  It is possible to prevent the live chat window from popping up on mobile devices.
@@ -291,13 +260,10 @@ You can customize a range of features, like the [live chat surveys](https://www.
291
  When you go offline, your live chat widget is replaced with a ticket form. It means that visitors can still leave you questions as tickets. To manage tickets you need to log into your live chat app.
292
 
293
  = How to personalize my live chat avatar? =
294
- To edit the live chat avatar, simply navigate to the AGENTS section, pick your account and click EDIT. Apart from changing the picture, you can edit the name and title for your avatar.
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296
  = Does LiveChat support multiple websites? =
297
- Yes, you can use our live chat to monitor multiple websites using a single interface. Additionally, you can customize the look of the live chat widget per website.
298
-
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- = Is it possible to change the position of the live chat widget? =
300
- Definitely - you can move your live chat from the right side of the screen to the left using [CSS styles](https://www.livechat.com/kb/customize-your-chat-window-with-css/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration).
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  = Can I have my customers include their contact details when they are asking for support? =
303
  Sure, you can use the pre-chat survey at the beginning of each live chat to collect relevant information, such as an email address or phone number.
@@ -309,19 +275,19 @@ There are sound and visual notifications available to make sure that no chat or
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  With our [mobile live chat apps](https://www.livechat.com/kb/stay-mobile-with-livechat/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration) for iPhone, iPad and Android you can chat everywhere: in a car, at home or while shopping.
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311
  = How to view chat transcripts? =
312
- Each live chat is saved as a chat transcript for future reference, and available to view from the Archives section.
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314
  = Is there an option to delete some of the live chat transcripts from Archives? =
315
- You have to contact our live chat support team -- they will be more than happy to help you with that.
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  = Can I add live chat to Facebook? =
318
- It is possible to place a live chat option on your Facebook fan page that will open a whole new channel for your customers to use - read more about the live chat integration with Facebook [here](https://www.livechat.com/kb/adding-live-chat-to-facebook/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration).
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  = Can live chat agents help one another when chatting with customers? =
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- Sure thing - they can use use chat transfers to hand over their chats to other live chat agents. Additionally, each ongoing chat can be supervised in real time for coaching purposes. Read more on the transfers and supervision features [here](https://www.livechat.com/kb/in-chat-cooperation-transfers-and-supervision/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration).
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  = Can I deactivate my live chat widget momentarily without having to remove the plugin? =
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- There are two ways to do that - you can set your live chat status to “Don’t accept chats” (*remember to disable the ticket form), or you can disable the chat widget on selected pages using the [URL rules](https://www.livechat.com/kb/setting-up-url-rules-for-groups/#disabling-livechat/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration) feature.
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  = I can't seem to remember a password to my live chat account. =
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  Don’t worry - you can easily set up a new password using this [link](https://accounts.livechat.com/forgot-password/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration).
@@ -345,7 +311,7 @@ Sure - head over to our [website](https://www.livechat.com/resources/?utm_source
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  Here are some [live chat reviews](https://www.livechat.com/customers/live-chat-reviews/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration) our customers sent us.
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  = I love LiveChat. How can I promote it? =
348
- Feel free to leave us a review. Your feedback is really important to us, as it helps others discover our live chat software.
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  = How do I learn more about LiveChat and your live chat plugin? =
351
  Navigate to our [website](https://www.livechat.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration) and start a live chat with us!
@@ -380,6 +346,9 @@ For more detailed instructions, go to the [live chat plugin page](https://www.li
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381
  == Changelog ==
382
 
 
 
 
383
  = 4.2.0 =
384
  * LiveChat rebranding updates
385
  * refreshed 'Resources' section
1
  === LiveChat - WP live chat plugin for WordPress ===
2
  Contributors: LiveChat
3
+ Tags: live chat, chat plugin, live chat plugin, wordpress live chat, wordpress chat,
4
+ Stable tag: 4.2.1
5
  Requires PHP: 5.6
6
  Tested up to: 5.4
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  Requires at least: 4.0
14
 
15
  = WordPress Chat Plugin =
16
 
17
+ Use the WordPress Live Chat Plugin by LiveChat to add live chat support to your WordPress website quickly and effortlessly. **Provide instant communication** with on-site visitors and customers and **enable a prompt resolution** to their questions or concerns.
18
 
19
+ Increase your sales and build stronger customer relationships with a fully functional WordPress live chat plugin.
20
 
21
  https://www.youtube.com/watch?v=dKUdE-JKhZI
22
 
23
  = Feature-Rich WordPress Live Chat Plugin =
24
 
25
+ LiveChat comes with a comprehensive set of features, **including proactive chat invitations** that allow agents to send personalized messages automatically. Trigger the invitations when a visitor meets predefined criteria, e.g. the number of visited pages or time spent on the website.
26
 
27
+ Make customer service more efficient. Hold multiple chat sessions at the same time, send canned responses to frequently asked questions, tag your chats, and send files to customers through the chat widget.
28
 
29
+ LiveChat comes with a **built-in ticketing system to provide customer support 24/7**. Collect the tickets with messages that customers leave when you’re away and answer them when you’re back online. The ticketing system will also help you manage and track the cases that are more time-consuming to solve and require more than a single chat.
30
 
31
  = Live Chat for WordPress website =
32
 
33
+ One of the key things about LiveChat - WP live chat plugin for WordPress is that it is designed to work with any WordPress site builder - Elementor Page Builder, Page Builder by SiteOrigin, WordPress Page Builder – Beaver Builder, to name a few.
34
 
35
  In addition, this WordPress plugin works well with any WordPress theme or WordPress template you may use without requiring any modifications.
36
 
37
+ Want to communicate with shoppers while they’re browsing your WordPress store? LiveChat has partnered with all the major e-commerce platforms, including BigCommerce for WordPress, WooCommerce, and Ecwid Ecommerce Shopping Cart.
38
 
39
  = Easy to Customize and Extend =
40
 
41
+ From email marketing to social media, **LiveChat integrates seamlessly with a range of popular third-party apps and services**. These include Zendesk, Freshdesk, HubSpot CRM, Salesforce, Constant Contact, Mailchimp, and social media platforms like Facebook or Twitter.
42
 
43
  == Live chat benefits ==
44
 
45
+ - Solve customers' problems on the spot on the spot. Live chat is by far the quickest and simplest customer support channel.
46
 
47
+ - Increase sales and conversions. Simplify the buying process by answering your customers' questions in real-time.
48
 
49
+ - Provide convenient customer support by giving your visitors a direct and free option to ask for help.
50
 
51
+ - Use live chat to understand the needs of your customers better and increase average order value and sales.
52
 
53
+ - Manage products more effectively, maintain good relationships with customers, and stay ahead of your competitors by offering live chat on your WordPress store.
54
 
55
+ == What is live chat for WordPress ==
56
 
57
  If you run a website, and you are serious about your business then using live chat is no brainer. Live chat plugin for WordPress adds a live chat widget to the bottom of your website that allows visitors to chat to you in real time. Live chat software is perfect for businesses of all sizes, enabling them to close more sales and improve customer satisfaction scores.
58
 
60
 
61
  = Usage =
62
 
63
+ Add a live chat widget to every page of your website, including the checkout page. Your agents have to log in to one of our apps to answer incoming chats. Use our [web app](https://www.livechat.com/applications/livechat-web-app/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration), [macOS](https://www.livechat.com/applications/livechat-for-mac/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration), or [Windows](https://www.livechat.com/applications/livechat-for-windows/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration) apps or use our mobile apps for [iOS](https://www.livechat.com/applications/livechat-for-iphone/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration) and [Android](https://www.livechat.com/applications/livechat-for-android/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration).
64
 
65
  = Requirements =
66
 
67
+ The WordPress Live Chat Plugin by LiveChat is free, but you need to be a LiveChat customer. LiveChat comes with a free trial, allowing you to [test the service for 14 days](https://www.livechat.com/try-livechat/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration).
68
 
69
+ Test the features available in the Team plan by default, including a ticketing system, unlimited chats, chat triggers, and full widget customization.
70
 
71
+ Take a look at LiveChat plans and features on our [website](https://www.livechat.com/pricing/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration). Provide on-site support and sell more with the WordPress Live Chat Plugin by LiveChat.
72
+
73
+ [Sign up for our LiveChat](https://www.livechat.com/try-livechat/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration)
74
 
75
  = Localization =
76
 
77
+ LiveChat – WP live chat plugin for WordPress is a fully translation-ready plugin. You can translate the plugin into any language on [translate.wordpress.org](https://translate.wordpress.org/projects/wp-plugins/wp-live-chat-software-for-wordpress/).
78
 
79
  == Live Chat Features ==
80
 
81
+ - **Chat on multiple websites** – connect all of your websites to a single LiveChat account, and keep the chat widget consistent across all the pages.
82
+ - **Facebook Messenger** – keep all your communication in one place and reply to new messages right in the live chat application thanks to the Messenger integration.
83
+ - **Chat via a direct live chat link** – invite customers to chat by sending a link in your emails, social media, or website.
84
+ - **Canned responses** – improve your efficiency and help customers faster thanks to predefined answers to the most common questions.
85
+ - **Chat widget customization** – enrich your chat widget with neatly looking eye-catchers, chat buttons, and more. Choose a theme, pick a color, display your logo, and add a lot more tweaks to your chat widget.
86
+ - **File upload support** – send and receive files via the live chat widget to better understand your customers.
87
+ - **Support and agent ratings** – get a better understanding of visitor satisfaction by allowing them to rate a chat during or after the live chat session.
88
+ - **Visitor tracking** – our live chat widget keeps track of your customers' location and shows what page they are on, where they are from, and more.
89
+ - **Ticket form** – collect the tickets with messages that customers leave when you’re away and answer them when you’re back online.
90
+ - **Chat surveys** - add surveys to the live chat window and gather customer information and insights at the beginning and end of each chat.
91
+ - **Multi-channel communications** – provide instant customer service across several channels: a chat widget on your website, Messenger, Apple Business Chat, and more.
92
+ - **Chat log and data exporting** – browse through comments reflecting customers' needs and expectations. Store, access, and export messages at any time using our API.
93
+ - **Mobile apps** – chat on the go. Don't make your customers wait and talk to them wherever you are, thanks to our iOS and Android apps.
94
+ - **Reports and analytics** – optimize the communication with your visitors thanks to the built-in live chat and ticket metrics. Access reports through the API and export gathered data to the CSV format.
95
+ - **Chat assignment** – assign conversations to the available agents automatically. Alternatively, they can go straight to the queue, and it is up to you and your team to decide when to pick them up.
96
+ - **Tags and keywords** – organize and categorize chats to find common issues and questions.
97
+ - **Chat transcripts** – browse the conversations reflecting customers' needs and expectations anytime, with no expiry date.
98
+ - **User groups** – group teammates by their expertise and assign the most specialized groups to specific pages, e.g., your sales team can handle chats on your pricing page.
99
+ - **Chat transfer** – transfer chats to other agents when necessary. It’s extra handy when you encounter cases that only a particular member of the team can handle.
100
+ - **Sales integration** – use our ecommerce integrations to see which sales were assisted by live chat.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
101
 
102
  https://www.youtube.com/watch?v=w-tO_H5qCTk
103
 
104
+ That's not all. Check out [more features](https://www.livechat.com/features/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration) that will help you close more sales and increase customer satisfaction.
105
 
106
  == Multilingual live chat plugin ==
107
 
108
+ Adjusting the language of your chat window to the language of your website is a critical step of the customization. We translated LiveChat into 45 languages:
109
+
110
+ * Arabic / العَرَبِيَّة
111
+ * Armenian / Հայերեն
112
+ * Azeri / Azərbaycan
113
+ * Bulgarian / български
114
+ * Catalan / Català
115
+ * Simplified Chinese / 简体中文
116
+ * Traditional Chinese / 繁體中文
117
+ * Croatian / Hrvatski
118
+ * Czech / Česky
119
+ * Danish / Dansk
120
+ * Dutch / Nederlands
121
+ * English
122
+ * Estonian / Eesti
123
+ * Finnish / Suomi
124
+ * French / Français
125
+ * Georgian / ქართული
126
+ * German / Deutsch
127
+ * Greek / Ελληνικά
128
+ * Hebrew / עברית
129
+ * Hungarian / Magyar
130
+ * Icelandic / Íslenska
131
+ * Indonesian / Bahasa Indonesia
132
+ * Italian / Italiano
133
+ * Japanese / 日本語
134
+ * Kazakh / қазақ
135
+ * Korean / 한국어
136
+ * Latvian / Latviešu
137
+ * Lithuanian / Lietuvių
138
+ * Malaysian / Bahasa Malaysia
139
+ * Norwegian (bokmål) / Norsk (bokmål)
140
+ * Norwegian (nynorsk) / Norsk (nynorsk)
141
+ * Polish / Polski
142
+ * Portuguese / Português
143
+ * Brazilian Portuguese / Português brasileiro
144
+ * Romanian / Română
145
+ * Russian / Русский
146
+ * Serbian / Srpski
147
+ * Slovak / Slovenčina
148
+ * Slovene / Slovenščina
149
+ * Spanish / Español
150
+ * Swedish / Svenska
151
+ * Thai / ไทย
152
+ * Turkish / Türkçe
153
+ * Ukrainian / Українська
154
+ * Vietnamese / Tiếng Việt
 
155
 
156
  == Notes ==
157
 
180
 
181
  == About us ==
182
 
183
+ LiveChat is a provider of cloud-based customer service platform with live support, ticketing system, and web analytics capabilities. The main goal of LiveChat is to improve customer service and increase sales conversion. The software is used by more than 29,000 businesses, including the top names like Ikea and PayPal.
184
 
185
  = The LiveChat ecosystem =
186
 
193
 
194
  = Press & Brand Assets =
195
 
196
+ If you are interested in writing about LiveChat, take a look at the [LiveChat Press Office](https://www.livechat.com/press/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration). Download our logo, screenshots, and other relevant assets.
197
 
198
  == Frequently Asked Questions ==
199
 
200
  = Do I need a LiveChat account to use this live chat plugin? =
201
+ Yes. Create your live chat account [here](https://www.livechat.com/signup/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration).
202
 
203
  = Do you offer a free trial? =
204
+ We do. Try out all features of our live chat plugin for free for 14 days.
205
 
206
  [Sign up for free here](https://www.livechat.com/signup/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration).
207
 
208
  = Are there any limitations during the trial period? =
209
+ There are no limitations. Test all of the features available in the Team plan by default.
210
 
211
  = Is it required to install any additional software to use LiveChat? =
212
+ No. LiveChat works in a Software as a Service model and doesn’t require any extra service to work.
213
 
214
  = Do you provide live chat support? =
215
  YES! You can live chat with us anytime - we are available 24/7/365!
216
 
217
  = Can I use this live chat service on any type of website? =
218
+ Yes, you can add our live chat widget to any website using JavaScript.
219
 
220
  = How many website visitors can contact me via this live chat plugin in real time? =
221
+ One agent can handle up to 99 chats at the same time.
222
 
223
  = What e-commerce platforms does LiveChat integrate with? =
224
+ Currently, we integrate with BigCommerce, Shopify, Volusion, Big Cartel, Magento 1, Magento 2, 3dcart, Commerce V3, CoreCommerce, CS-Cart, Easy Digital Downloads (EDD), Ecwid, ekmPowershop, Shoplo, Miva, OpenCart, osCommerce, PrestaShop, SITE123, AmeriCommerce, Wix, WooCommerce, X-Cart, Zen Cart, VirtueMart, nopCommerce, Zoey, Jumpseller, NetSuite SuiteCommerce, and Renderforest.
225
 
226
  = I am logged in. How do I start? =
227
+ The first thing you need to do is change the live chat status to "Accept Chats." That will allow you to start answering incoming chats. Refer to our [Agent Handbook](https://www.livechat.com/resources/customer-service/agents-handbook-guide-satisfied-customers/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration) for more details.
228
 
229
  = Do I need to be logged in to be available for chats? =
230
+ Yes, you need to be online to allow customers to contact you. When you're unavailable, your live chat window turns into a ticket form. [Learn more](https://www.livechat.com/kb/support-tickets-in-livechat/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration) about tickets in LiveChat.
231
 
232
  = Is there a limit to the number of chats I can take? =
233
  No, you can handle an unlimited number of live chats with any number of customers.
238
  = Is the chat window customizable? =
239
  Yes, each part of the chat window can be customized – company logo, live chat theme and more.
240
 
 
 
 
241
  = Can I proactively reach out to my website visitors and offer help? =
242
  It is possible to send [proactive chats](https://www.livechat.com/kb/why-should-i-set-up-chat-greetings/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration) to your website visitors based on “live chat triggers”, such as the number of visited pages or time spent on the website.
243
 
245
  Short answer: LiveChat supports 45 languages. Long answer: English, Spanish, French, Chinese, Portuguese, Indonesian, Thai, Vietnamese (…). You can learn more about the supported languages [here](https://www.livechat.com/kb/how-to-modify-chat-window-language/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration).
246
 
247
  = How do I add more live chat agents? =
248
+ Just head to the “Agents” tab, click on the “Add” button, and start adding new live chat agents.
249
 
250
  = Is it possible to specify a user role to my live chat operators? =
251
+ You can use three different categories, each serving a different purpose: the owner, administrator, and agent. Navigate to our website to [learn more](https://www.livechat.com/kb/livechat-roles-owner-administrators-and-agents/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration).
252
 
253
  = Can I disable the live chat widget on mobile devices? =
254
  It is possible to prevent the live chat window from popping up on mobile devices.
260
  When you go offline, your live chat widget is replaced with a ticket form. It means that visitors can still leave you questions as tickets. To manage tickets you need to log into your live chat app.
261
 
262
  = How to personalize my live chat avatar? =
263
+ To change your live chat avatar, navigate to the "Agents" section, pick your account, and click "Edit." You can also edit the name and title for your avatar.
264
 
265
  = Does LiveChat support multiple websites? =
266
+ Yes. Use our live chat to monitor multiple websites using a single account, and customize the look of the live chat widget individually for each website.
 
 
 
267
 
268
  = Can I have my customers include their contact details when they are asking for support? =
269
  Sure, you can use the pre-chat survey at the beginning of each live chat to collect relevant information, such as an email address or phone number.
275
  With our [mobile live chat apps](https://www.livechat.com/kb/stay-mobile-with-livechat/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration) for iPhone, iPad and Android you can chat everywhere: in a car, at home or while shopping.
276
 
277
  = How to view chat transcripts? =
278
+ They are all stored in the Archives section inside the LiveChat dashboard.
279
 
280
  = Is there an option to delete some of the live chat transcripts from Archives? =
281
+ You have to contact our support team. They will be more than happy to help you with that.
282
 
283
  = Can I add live chat to Facebook? =
284
+ You can add a live chat option to your Facebook page that will open a whole new channel for your customers. Read more about the LiveChat [integration with Facebook](https://www.livechat.com/kb/adding-live-chat-to-facebook/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration).
285
 
286
  = Can live chat agents help one another when chatting with customers? =
287
+ Yes, they can transfer chats to other live chat agents. Additionally, each ongoing chat can be supervised in real-time for coaching purposes. Read more on the transfers and supervision features [here](https://www.livechat.com/kb/in-chat-cooperation-transfers-and-supervision/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration).
288
 
289
  = Can I deactivate my live chat widget momentarily without having to remove the plugin? =
290
+ There are two ways to do that. Set your live chat status to “Don’t accept chats” (remember to disable the ticket form), or disable the chat widget on selected pages using the [URL rules](https://www.livechat.com/kb/setting-up-url-rules-for-groups/#disabling-livechat/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration).
291
 
292
  = I can't seem to remember a password to my live chat account. =
293
  Don’t worry - you can easily set up a new password using this [link](https://accounts.livechat.com/forgot-password/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration).
311
  Here are some [live chat reviews](https://www.livechat.com/customers/live-chat-reviews/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration) our customers sent us.
312
 
313
  = I love LiveChat. How can I promote it? =
314
+ Feel free to leave us a review. Your feedback is crucial because it helps others discover our live chat software.
315
 
316
  = How do I learn more about LiveChat and your live chat plugin? =
317
  Navigate to our [website](https://www.livechat.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration) and start a live chat with us!
346
 
347
  == Changelog ==
348
 
349
+ = 4.2.1 =
350
+ * docs update
351
+
352
  = 4.2.0 =
353
  * LiveChat rebranding updates
354
  * refreshed 'Resources' section
vendor/autoload.php CHANGED
@@ -4,4 +4,4 @@
4
 
5
  require_once __DIR__ . '/composer/autoload_real.php';
6
 
7
- return ComposerAutoloaderInit2cccae0796bba32661ca63738e6433a5::getLoader();
4
 
5
  require_once __DIR__ . '/composer/autoload_real.php';
6
 
7
+ return ComposerAutoloaderInit265eb3f29ecd9b509e4cbd121c4b07ee::getLoader();
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2
 
3
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4
 
5
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6
  {
7
  private static $loader;
8
 
@@ -19,15 +19,15 @@ class ComposerAutoloaderInit2cccae0796bba32661ca63738e6433a5
19
  return self::$loader;
20
  }
21
 
22
- spl_autoload_register(array('ComposerAutoloaderInit2cccae0796bba32661ca63738e6433a5', 'loadClassLoader'), true, true);
23
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24
- spl_autoload_unregister(array('ComposerAutoloaderInit2cccae0796bba32661ca63738e6433a5', 'loadClassLoader'));
25
 
26
  $useStaticLoader = PHP_VERSION_ID >= 50600 && !defined('HHVM_VERSION') && (!function_exists('zend_loader_file_encoded') || !zend_loader_file_encoded());
27
  if ($useStaticLoader) {
28
  require_once __DIR__ . '/autoload_static.php';
29
 
30
- call_user_func(\Composer\Autoload\ComposerStaticInit2cccae0796bba32661ca63738e6433a5::getInitializer($loader));
31
  } else {
32
  $map = require __DIR__ . '/autoload_namespaces.php';
33
  foreach ($map as $namespace => $path) {
2
 
3
  // autoload_real.php @generated by Composer
4
 
5
+ class ComposerAutoloaderInit265eb3f29ecd9b509e4cbd121c4b07ee
6
  {
7
  private static $loader;
8
 
19
  return self::$loader;
20
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21
 
22
+ spl_autoload_register(array('ComposerAutoloaderInit265eb3f29ecd9b509e4cbd121c4b07ee', 'loadClassLoader'), true, true);
23
  self::$loader = $loader = new \Composer\Autoload\ClassLoader();
24
+ spl_autoload_unregister(array('ComposerAutoloaderInit265eb3f29ecd9b509e4cbd121c4b07ee', 'loadClassLoader'));
25
 
26
  $useStaticLoader = PHP_VERSION_ID >= 50600 && !defined('HHVM_VERSION') && (!function_exists('zend_loader_file_encoded') || !zend_loader_file_encoded());
27
  if ($useStaticLoader) {
28
  require_once __DIR__ . '/autoload_static.php';
29
 
30
+ call_user_func(\Composer\Autoload\ComposerStaticInit265eb3f29ecd9b509e4cbd121c4b07ee::getInitializer($loader));
31
  } else {
32
  $map = require __DIR__ . '/autoload_namespaces.php';
33
  foreach ($map as $namespace => $path) {
vendor/composer/autoload_static.php CHANGED
@@ -4,7 +4,7 @@
4
 
5
  namespace Composer\Autoload;
6
 
7
- class ComposerStaticInit2cccae0796bba32661ca63738e6433a5
8
  {
9
  public static $prefixLengthsPsr4 = array (
10
  'L' =>
@@ -72,9 +72,9 @@ class ComposerStaticInit2cccae0796bba32661ca63738e6433a5
72
  public static function getInitializer(ClassLoader $loader)
73
  {
74
  return \Closure::bind(function () use ($loader) {
75
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76
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77
- $loader->classMap = ComposerStaticInit2cccae0796bba32661ca63738e6433a5::$classMap;
78
 
79
  }, null, ClassLoader::class);
80
  }
4
 
5
  namespace Composer\Autoload;
6
 
7
+ class ComposerStaticInit265eb3f29ecd9b509e4cbd121c4b07ee
8
  {
9
  public static $prefixLengthsPsr4 = array (
10
  'L' =>
72
  public static function getInitializer(ClassLoader $loader)
73
  {
74
  return \Closure::bind(function () use ($loader) {
75
+ $loader->prefixLengthsPsr4 = ComposerStaticInit265eb3f29ecd9b509e4cbd121c4b07ee::$prefixLengthsPsr4;
76
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77
+ $loader->classMap = ComposerStaticInit265eb3f29ecd9b509e4cbd121c4b07ee::$classMap;
78
 
79
  }, null, ClassLoader::class);
80
  }