Reamaze

Magento Extension
Download latest - 1.3.0

Developers

reamaze (Reamaze)

Thousands of businesses, from agencies to enterprises, use Reamaze to deliver awesome, personable customer support experiences.
Businesses who love their customers love us.

Reamaze helps small businesses and growing startups provide better customer support experiences with intuitive conversation management, simplified user interface, and a powerful set of social and integrated tools.

== Simple, Integrated Livechat:
Easily add both Live and Offline support to your site with Reamaze.js. A few lines of JavaScript affords deep customization for your on-site support experience.

== Response Templates, Collision Detection and Tagging:
Help your team respond faster using templates shared by your team. Avoid sending colliding responses to the same thread. Even through email.Use tags to easily find and categorize your conversations.

== Workflows:
Create customizable macros that can be used to automate common actions. Optionally, workflows can be triggered automatically under certain conditions.

== Knowledge Base and Forums:
Let your customers search for their own answers in your public knowledge base.
In addition, use Reamaze to host community forums for your brand to gather feedback.

== Branded
Manage multiple support sites for multiple brands in one Reamaze account.

== Integrated On Your Site:
Embed Reamaze's Support Module on your site to prompt your users to ask questions right on your website or in your application.
Add custom identifiable attributes to customer profiles and easily manage their value to your business.
Reamaze will attach a custom data block with relevant customer information to the conversation. More context means better support.

== At a Glance Reporting
Stay on top of your conversation volume and response times with built in reporting features.

== Mobile Ready:
Reamaze is mobile ready on any device right through the browser. No apps to download.

Try It Free for 14 Days (No credit card required)

http://www.reamaze.com

Releases (14)

Date Version Notes
2015-11-12 1.3.0

Reamaze 1.3 adds support for Magento 1.9.2.2 and patch SUPEE-6788

New:
- Conversations Awaiting dashboard widget

Bug fixes:
- unresolved dashboard widget was not properly loading unresolved conversations

2015-05-06 1.2.1

Reamaze 1.2 introduces some bug fixes and cool new integrations like GitHub and MailChimp.

1.2.1 : Fixed 404 issue on certain installations

2015-02-06 1.2.0

Reamaze 1.2 introduces some bug fixes and cool new integrations like GitHub and MailChimp.

2014-11-14 1.1.2

Reamaze 1.1 introduces Live Chat. Keep in touch with your customers both online and offline!

New Features:

- Live Chat
- New Dashboard Report widgets
* Appreciations
* First Response Rate
* Average Thread Size

2014-10-17 1.1.1

Reamaze 1.1 introduces Live Chat. Keep in touch with your customers both online and offline!

New Features:

- Live Chat
- New Dashboard Report widgets
* Appreciations
* First Response Rate
* Average Thread Size

2014-10-15 1.1.0

Reamaze 1.1 introduces Live Chat. Keep in touch with your customers both online and offline!

New Features:

- Live Chat
- New Dashboard Report widgets
* Appreciations
* First Response Rate
* Average Thread Size

2014-09-24 1.0.7

Bug fixes

2014-09-24 1.0.6

Bug fixes

2014-09-09 1.0.5

Package for Magento CE 1.9.0.1
Revamped Reamaze JS support widget

2014-02-24 1.0.4

Repackage for 1.5 only

2014-02-13 1.0.3

Update authkey generation for single-sign-on
Add min-height to reamaze iframes
Some minor bug fixes

2014-02-04 1.0.2

Move reamaze.js initialization to header

2014-02-03 1.0.1

Some minor tweaks

2014-01-27 1.0.0

Initial Release