zendesk - Version 1.2.0

Version Notes

Switch to new Single Sign On approach using JWT and update the way user tickets are requests from the Zendesk search API

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Release Info

Developer Jason Smale
Extension zendesk
Version 1.2.0
Comparing to
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Code changes from version 1.1.5 to 1.2.0

Files changed (5) hide show
  1. app/code/community/Zendesk/Zendesk/Helper/JWT.php +211 -0
  2. app/code/community/Zendesk/Zendesk/Model/Api/Tickets.php +1 -1
  3. app/code/community/Zendesk/Zendesk/controllers/Adminhtml/ZendeskController.php +19 -4
  4. app/code/community/Zendesk/Zendesk/etc/config.xml +1 -1
  5. package.xml +5 -5
app/code/community/Zendesk/Zendesk/Helper/JWT.php ADDED
@@ -0,0 +1,211 @@
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1
+ <?php
2
+
3
+ // Retrieved 2013-04-29 - commit 82113fd351cea127ded3d07e40eb46865db9e8f2
4
+ // https://github.com/firebase/php-jwt
5
+
6
+ /**
7
+ * JSON Web Token implementation, based on this spec:
8
+ * http://tools.ietf.org/html/draft-ietf-oauth-json-web-token-06
9
+ *
10
+ * PHP version 5
11
+ *
12
+ * @category Authentication
13
+ * @package Authentication_JWT
14
+ * @author Neuman Vong <neuman@twilio.com>
15
+ * @author Anant Narayanan <anant@php.net>
16
+ * @license http://opensource.org/licenses/BSD-3-Clause 3-clause BSD
17
+ * @link https://github.com/firebase/php-jwt
18
+ */
19
+ /**
20
+ * JSON Web Token implementation, based on this spec:
21
+ * http://tools.ietf.org/html/draft-ietf-oauth-json-web-token-06
22
+ *
23
+ * @category Authentication
24
+ * @package Authentication_JWT
25
+ * @author Neuman Vong <neuman@twilio.com>
26
+ * @author Anant Narayanan <anant@php.net>
27
+ * @license http://opensource.org/licenses/BSD-3-Clause 3-clause BSD
28
+ * @link https://github.com/firebase/php-jwt
29
+ */
30
+ class JWT
31
+ {
32
+ /**
33
+ * Decodes a JWT string into a PHP object.
34
+ *
35
+ * @param string $jwt The JWT
36
+ * @param string|null $key The secret key
37
+ * @param bool $verify Don't skip verification process
38
+ *
39
+ * @return object The JWT's payload as a PHP object
40
+ * @throws UnexpectedValueException Provided JWT was invalid
41
+ * @throws DomainException Algorithm was not provided
42
+ *
43
+ * @uses jsonDecode
44
+ * @uses urlsafeB64Decode
45
+ */
46
+ public static function decode($jwt, $key = null, $verify = true)
47
+ {
48
+ $tks = explode('.', $jwt);
49
+ if (count($tks) != 3) {
50
+ throw new UnexpectedValueException('Wrong number of segments');
51
+ }
52
+ list($headb64, $bodyb64, $cryptob64) = $tks;
53
+ if (null === ($header = JWT::jsonDecode(JWT::urlsafeB64Decode($headb64)))) {
54
+ throw new UnexpectedValueException('Invalid segment encoding');
55
+ }
56
+ if (null === $payload = JWT::jsonDecode(JWT::urlsafeB64Decode($bodyb64))) {
57
+ throw new UnexpectedValueException('Invalid segment encoding');
58
+ }
59
+ $sig = JWT::urlsafeB64Decode($cryptob64);
60
+ if ($verify) {
61
+ if (empty($header->alg)) {
62
+ throw new DomainException('Empty algorithm');
63
+ }
64
+ if ($sig != JWT::sign("$headb64.$bodyb64", $key, $header->alg)) {
65
+ throw new UnexpectedValueException('Signature verification failed');
66
+ }
67
+ }
68
+ return $payload;
69
+ }
70
+
71
+ /**
72
+ * Converts and signs a PHP object or array into a JWT string.
73
+ *
74
+ * @param object|array $payload PHP object or array
75
+ * @param string $key The secret key
76
+ * @param string $algo The signing algorithm. Supported
77
+ * algorithms are 'HS256', 'HS384' and 'HS512'
78
+ *
79
+ * @return string A signed JWT
80
+ * @uses jsonEncode
81
+ * @uses urlsafeB64Encode
82
+ */
83
+ public static function encode($payload, $key, $algo = 'HS256')
84
+ {
85
+ $header = array('typ' => 'JWT', 'alg' => $algo);
86
+
87
+ $segments = array();
88
+ $segments[] = JWT::urlsafeB64Encode(JWT::jsonEncode($header));
89
+ $segments[] = JWT::urlsafeB64Encode(JWT::jsonEncode($payload));
90
+ $signing_input = implode('.', $segments);
91
+
92
+ $signature = JWT::sign($signing_input, $key, $algo);
93
+ $segments[] = JWT::urlsafeB64Encode($signature);
94
+
95
+ return implode('.', $segments);
96
+ }
97
+
98
+ /**
99
+ * Sign a string with a given key and algorithm.
100
+ *
101
+ * @param string $msg The message to sign
102
+ * @param string $key The secret key
103
+ * @param string $method The signing algorithm. Supported
104
+ * algorithms are 'HS256', 'HS384' and 'HS512'
105
+ *
106
+ * @return string An encrypted message
107
+ * @throws DomainException Unsupported algorithm was specified
108
+ */
109
+ public static function sign($msg, $key, $method = 'HS256')
110
+ {
111
+ $methods = array(
112
+ 'HS256' => 'sha256',
113
+ 'HS384' => 'sha384',
114
+ 'HS512' => 'sha512',
115
+ );
116
+ if (empty($methods[$method])) {
117
+ throw new DomainException('Algorithm not supported');
118
+ }
119
+ return hash_hmac($methods[$method], $msg, $key, true);
120
+ }
121
+
122
+ /**
123
+ * Decode a JSON string into a PHP object.
124
+ *
125
+ * @param string $input JSON string
126
+ *
127
+ * @return object Object representation of JSON string
128
+ * @throws DomainException Provided string was invalid JSON
129
+ */
130
+ public static function jsonDecode($input)
131
+ {
132
+ $obj = json_decode($input);
133
+ if (function_exists('json_last_error') && $errno = json_last_error()) {
134
+ JWT::_handleJsonError($errno);
135
+ } else if ($obj === null && $input !== 'null') {
136
+ throw new DomainException('Null result with non-null input');
137
+ }
138
+ return $obj;
139
+ }
140
+
141
+ /**
142
+ * Encode a PHP object into a JSON string.
143
+ *
144
+ * @param object|array $input A PHP object or array
145
+ *
146
+ * @return string JSON representation of the PHP object or array
147
+ * @throws DomainException Provided object could not be encoded to valid JSON
148
+ */
149
+ public static function jsonEncode($input)
150
+ {
151
+ $json = json_encode($input);
152
+ if (function_exists('json_last_error') && $errno = json_last_error()) {
153
+ JWT::_handleJsonError($errno);
154
+ } else if ($json === 'null' && $input !== null) {
155
+ throw new DomainException('Null result with non-null input');
156
+ }
157
+ return $json;
158
+ }
159
+
160
+ /**
161
+ * Decode a string with URL-safe Base64.
162
+ *
163
+ * @param string $input A Base64 encoded string
164
+ *
165
+ * @return string A decoded string
166
+ */
167
+ public static function urlsafeB64Decode($input)
168
+ {
169
+ $remainder = strlen($input) % 4;
170
+ if ($remainder) {
171
+ $padlen = 4 - $remainder;
172
+ $input .= str_repeat('=', $padlen);
173
+ }
174
+ return base64_decode(strtr($input, '-_', '+/'));
175
+ }
176
+
177
+ /**
178
+ * Encode a string with URL-safe Base64.
179
+ *
180
+ * @param string $input The string you want encoded
181
+ *
182
+ * @return string The base64 encode of what you passed in
183
+ */
184
+ public static function urlsafeB64Encode($input)
185
+ {
186
+ return str_replace('=', '', strtr(base64_encode($input), '+/', '-_'));
187
+ }
188
+
189
+ /**
190
+ * Helper method to create a JSON error.
191
+ *
192
+ * @param int $errno An error number from json_last_error()
193
+ *
194
+ * @return void
195
+ */
196
+ private static function _handleJsonError($errno)
197
+ {
198
+ $messages = array(
199
+ JSON_ERROR_DEPTH => 'Maximum stack depth exceeded',
200
+ JSON_ERROR_CTRL_CHAR => 'Unexpected control character found',
201
+ JSON_ERROR_SYNTAX => 'Syntax error, malformed JSON'
202
+ );
203
+ throw new DomainException(
204
+ isset($messages[$errno])
205
+ ? $messages[$errno]
206
+ : 'Unknown JSON error: ' . $errno
207
+ );
208
+ }
209
+
210
+ }
211
+
app/code/community/Zendesk/Zendesk/Model/Api/Tickets.php CHANGED
@@ -138,7 +138,7 @@ class Zendesk_Zendesk_Model_Api_Tickets extends Zendesk_Zendesk_Model_Api_Abstra
138
 
139
  $response = $this->_call('search.json',
140
  array(
141
- 'query' => 'type:ticket ' . $customerEmail,
142
  'sort_order' => 'desc',
143
  'sort_by' => 'updated_at',
144
  )
138
 
139
  $response = $this->_call('search.json',
140
  array(
141
+ 'query' => 'requester:' . $customerEmail . ' type:ticket',
142
  'sort_order' => 'desc',
143
  'sort_by' => 'updated_at',
144
  )
app/code/community/Zendesk/Zendesk/controllers/Adminhtml/ZendeskController.php CHANGED
@@ -15,6 +15,8 @@
15
  * limitations under the License.
16
  */
17
 
 
 
18
  class Zendesk_Zendesk_Adminhtml_ZendeskController extends Mage_Adminhtml_Controller_Action
19
  {
20
  protected $_publicActions = array('redirect', 'authenticate');
@@ -75,16 +77,29 @@ class Zendesk_Zendesk_Adminhtml_ZendeskController extends Mage_Adminhtml_Control
75
  $this->_redirect(Mage::getSingleton('admin/session')->getUser()->getStartupPageUrl());
76
  }
77
 
 
 
 
78
  $user = Mage::getSingleton('admin/session')->getUser();
79
  $name = $user->getName();
80
  $email = $user->getEmail();
81
  $externalId = $user->getId();
82
 
83
- $timestamp = $this->getRequest()->getParam('timestamp', time());
84
- $message = $name.$email.$externalId.$token.$timestamp;
85
- $hash = md5($message);
 
 
 
 
 
 
 
 
 
 
86
 
87
- $url = "http://".$domain."/access/remote/?name=".$name."&email=".$email."&external_id=".$externalId."&timestamp=".$timestamp."&hash=".$hash;
88
 
89
  $this->_redirectUrl($url);
90
  }
15
  * limitations under the License.
16
  */
17
 
18
+ require_once( Mage::getModuleDir('base'). 'community/Zendesk/Zendesk/Helper/JWT.php');
19
+
20
  class Zendesk_Zendesk_Adminhtml_ZendeskController extends Mage_Adminhtml_Controller_Action
21
  {
22
  protected $_publicActions = array('redirect', 'authenticate');
77
  $this->_redirect(Mage::getSingleton('admin/session')->getUser()->getStartupPageUrl());
78
  }
79
 
80
+ $now = time();
81
+ $jti = md5($now . rand());
82
+
83
  $user = Mage::getSingleton('admin/session')->getUser();
84
  $name = $user->getName();
85
  $email = $user->getEmail();
86
  $externalId = $user->getId();
87
 
88
+ $payload = array(
89
+ "iat" => $now,
90
+ "jti" => $jti,
91
+ "name" => $name,
92
+ "email" => $email,
93
+ "external_id" => $externalId
94
+ );
95
+
96
+ Mage::log(var_export($payload, true), null, 'zendesk.log');
97
+
98
+ $jwt = JWT::encode($payload, $token);
99
+
100
+ $url = "http://".$domain."/access/jwt?jwt=" . $jwt;
101
 
102
+ Mage::log(var_export($url, true), null, 'zendesk.log');
103
 
104
  $this->_redirectUrl($url);
105
  }
app/code/community/Zendesk/Zendesk/etc/config.xml CHANGED
@@ -19,7 +19,7 @@
19
  <config>
20
  <modules>
21
  <Zendesk_Zendesk>
22
- <version>1.1.5</version>
23
  </Zendesk_Zendesk>
24
  </modules>
25
  <zendesk>
19
  <config>
20
  <modules>
21
  <Zendesk_Zendesk>
22
+ <version>1.2.0</version>
23
  </Zendesk_Zendesk>
24
  </modules>
25
  <zendesk>
package.xml CHANGED
@@ -1,7 +1,7 @@
1
  <?xml version="1.0"?>
2
  <package>
3
  <name>zendesk</name>
4
- <version>1.1.5</version>
5
  <stability>stable</stability>
6
  <license uri="http://www.apache.org/licenses/LICENSE-2.0.html">Apache Software License v2</license>
7
  <channel>community</channel>
@@ -17,11 +17,11 @@ This extension makes Zendesk work seamlessly with Magento to enable stores to de
17
  - Display relevant support tickets on order &amp; customer dashboards&lt;br /&gt;&#xD;
18
  - Create support tickets from Contact Us requests&lt;br /&gt;&#xD;
19
  - Easily add a feedback tab to your site</description>
20
- <notes>Bug fix to reduce the amounts of system logs</notes>
21
  <authors><author><name>Jason Smale</name><user>zendesk</user><email>jsmale@zendesk.com</email></author><author><name>Fontis</name><user>fontis</user><email>magento@fontis.com.au</email></author></authors>
22
- <date>2013-03-15</date>
23
- <time>03:43:26</time>
24
- <contents><target name="mageetc"><dir name="modules"><file name="Zendesk_Zendesk.xml" hash="a630cf18c788dafb70d4c156a33eaa07"/></dir></target><target name="magecommunity"><dir name="Zendesk"><dir name="Zendesk"><dir name="Block"><dir name="Adminhtml"><dir name="Config"><dir name="Buttons"><file name="Generate.php" hash="7fa35e3e71b4bfb94f2dceddb19e86a0"/><file name="Signup.php" hash="f0d9ec9bc9a99f8643f1c2e6ac9989f2"/></dir><file name="Link.php" hash="779827427e11db311b6e1de9d42818f2"/></dir><dir name="Create"><dir name="Edit"><file name="Form.php" hash="fce297c645bb4bcc5433f317500aff96"/></dir><file name="Edit.php" hash="43aaf990ffaf4fd2ef0f65bbbbc19935"/></dir><dir name="Dashboard"><file name="Grids.php" hash="5b733e8b0f1e9c555619ff37f909bc00"/><dir name="Tab"><file name="View.php" hash="7d98b1f871626a4e783a9dd82bb4ea24"/></dir></dir><file name="Dashboard.php" hash="cd58a68d5a8cb2f3814426598ef016c3"/><file name="Menu.php" hash="c6000d5c571de25414f67dc8f49d97a0"/><dir name="Order"><dir name="View"><file name="Tickets.php" hash="a83a2ad42801ddbddad2d761779a597b"/></dir><file name="View.php" hash="db944df25b671288ad9e04d699653a19"/></dir></dir><file name="Supporttab.php" hash="4c5cbb2a18827045a3d0989ccb878733"/></dir><dir name="Helper"><file name="Data.php" hash="c1c7d21a04a472202d7e7639aa7837e5"/></dir><file name="LICENSE.txt" hash="d9922043f61f536de5d4d7af831e7f73"/><dir name="Model"><dir name="Api"><file name="Abstract.php" hash="02c9893a6d4452988ea68629b2d64558"/><file name="Requesters.php" hash="24eeb10f3eb80c15915af3fd50506e38"/><file name="Tickets.php" hash="14e55044b0855b6159fff9daf222c6dd"/><file name="Users.php" hash="1ecfe4c536bb45ccc6046dbb3743712b"/><file name="Views.php" hash="3cf9eedc651389599a4fe5e5ecfbeebe"/></dir><file name="Observer.php" hash="a745f0ebef9f5a3f203914b55a7854b8"/><dir name="Source"><file name="Views.php" hash="1c7527338bf40082016a62e45fe44622"/></dir></dir><dir name="controllers"><dir name="Adminhtml"><file name="ZendeskController.php" hash="b3fec169806d0e9d452880b52ddf0ee1"/></dir><file name="ApiController.php" hash="65fdebea6b94b44344300308376722d2"/><file name="IndexController.php" hash="a9c590f951f294d3641c29bd98b6834c"/></dir><dir name="etc"><file name="config.xml" hash="a200fa48c471dcf661335118c3423e7e"/><file name="system.xml" hash="6e3e922965b5d713a1a1ef100401f28e"/></dir></dir></dir></target><target name="magelocale"><dir name="en_US"><file name="Zendesk_Zendesk.csv" hash="7ca6957ec2ab86d7cad0da6d3db451d8"/></dir><dir name="de_DE"><file name="Zendesk_Zendesk.csv" hash="763c45870e912c2510cd5202cd844ee5"/></dir><dir name="es_ES"><file name="Zendesk_Zendesk.csv" hash="0602d8b70510f15784e1cca16cc2c41c"/></dir><dir name="fr_FR"><file name="Zendesk_Zendesk.csv" hash="f292cb30c7103dee6d47f808f82b3b6d"/></dir><dir name="it_IT"><file name="Zendesk_Zendesk.csv" hash="1dca15b2c95ac058a442fe764afb359c"/></dir><dir name="ja_JP"><file name="Zendesk_Zendesk.csv" hash="71de6c4043003e0cfc0ac8f03fb71a31"/></dir><dir name="ko_KR"><file name="Zendesk_Zendesk.csv" hash="f1ab32c6d8eb2e4486a7dbfb8d1e1abc"/></dir><dir name="nl_NL"><file name="Zendesk_Zendesk.csv" hash="bdda5f5ab107984487cbba1e1cb47c15"/></dir><dir name="pt_BR"><file name="Zendesk_Zendesk.csv" hash="8a1458f0e498706c7541851a9a32ed3c"/></dir><dir name="ru_RU"><file name="Zendesk_Zendesk.csv" hash="871fcc5befc62df4e93c3c36ca8dcc87"/></dir><dir name="zh_TW"><file name="Zendesk_Zendesk.csv" hash="486ee9e2eea24301299f73d9e745dc00"/></dir><dir name="zh_CN"><file name="Zendesk_Zendesk.csv" hash="414730c8365bd652b2a7934f948de9b2"/></dir></target><target name="magedesign"><dir name="adminhtml"><dir name="default"><dir name="default"><dir name="layout"><file name="zendesk.xml" hash="d11620289479769a35c98b0676153906"/></dir><dir name="template"><dir name="zendesk"><file name="autocomplete.phtml" hash="01f42e0bbe3337c058ebc0a8832ddca9"/><dir name="config"><file name="button-generate.phtml" hash="21a25898c1fdea93d31b02ae91c1dd6f"/><file name="button-signup.phtml" hash="8871a0aa0bad7f85a7419853db8e0ce4"/><file name="link.phtml" hash="ce55d65900113183e770b2905a31b0eb"/></dir><dir name="customer"><file name="tickets.phtml" hash="e417ed76cee982be652dfe858822a26a"/></dir><dir name="dashboard"><file name="empty.phtml" hash="d0c30af25f17ff45215d210b48063a46"/><file name="index.phtml" hash="ac71050399d3789d2d4217472bc726cf"/><dir name="tabs"><file name="view.phtml" hash="7dd3ea0c5540e78f6f1415c02b4fdcaa"/></dir></dir><file name="left-menu.phtml" hash="3147dca7821863ae6da3f7b650739780"/><dir name="order"><file name="tickets.phtml" hash="c12ae3af7d9591af53f7c6f910a9a438"/></dir></dir></dir></dir></dir></dir><dir name="frontend"><dir name="base"><dir name="default"><dir name="layout"><file name="zendesk.xml" hash="5aefda9b293f1a8c9384c9c98a4c70b2"/></dir></dir></dir></dir></target><target name="mageskin"><dir name="adminhtml"><dir name="default"><dir name="default"><dir name="zendesk"><file name="button.png" hash="58e62edb7f4be46e3b29c0bb774c7ad7"/><file name="icon.png" hash="b5bfce535c987d1e9e604823ac4b3943"/><file name="zendesk-tab.png" hash="0f322d15c392528c212d6491732bc133"/><file name="zendesk.css" hash="454aaabc787598a2ee2db5dd48f8ed96"/></dir></dir></dir></dir></target></contents>
25
  <compatible/>
26
  <dependencies><required><php><min>5.2.0</min><max>6.0.0</max></php></required></dependencies>
27
  </package>
1
  <?xml version="1.0"?>
2
  <package>
3
  <name>zendesk</name>
4
+ <version>1.2.0</version>
5
  <stability>stable</stability>
6
  <license uri="http://www.apache.org/licenses/LICENSE-2.0.html">Apache Software License v2</license>
7
  <channel>community</channel>
17
  - Display relevant support tickets on order &amp; customer dashboards&lt;br /&gt;&#xD;
18
  - Create support tickets from Contact Us requests&lt;br /&gt;&#xD;
19
  - Easily add a feedback tab to your site</description>
20
+ <notes>Switch to new Single Sign On approach using JWT and update the way user tickets are requests from the Zendesk search API</notes>
21
  <authors><author><name>Jason Smale</name><user>zendesk</user><email>jsmale@zendesk.com</email></author><author><name>Fontis</name><user>fontis</user><email>magento@fontis.com.au</email></author></authors>
22
+ <date>2013-05-01</date>
23
+ <time>08:21:19</time>
24
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25
  <compatible/>
26
  <dependencies><required><php><min>5.2.0</min><max>6.0.0</max></php></required></dependencies>
27
  </package>