Zendesk is the market leader of smart, agile and convenient cloud-based customer support software. For growing organizations, Zendesk is the fastest way to enable great customer service.
This extension makes Zendesk work seamlessly with Magento to enable stores to deliver great customer support.
Features include:
- Enable Single Sign-on for Magento administrators
- Create support tickets without leaving Magento
- Display relevant support tickets on order & customer dashboards
- Create support tickets from Contact Us requests
- Easily add the Web Widget to your site
Releases (27)
Date | Version | Notes |
---|---|---|
2017-06-21 | 2.1.9 | * Fetch store and website from current configuration scope when configuring the extension
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2016-10-27 | 2.1.8 | Go-lion launch asset and string updates. |
2016-09-20 | 2.1.7 | Add logging for exception on customer ticket fetch. |
2016-03-27 | 2.1.4 | Fix Setup Guide for sites with store codes enabled. |
2015-09-21 | 2.1.2 | Fixes:
Changes:
|
2015-09-16 | 2.1.1 | Fixes:
Changes:
|
2015-09-09 | 2.1.0 | Sideload users instead of caching them all while making multiple API calls Fixes
Changes
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2015-09-07 | 2.0.9 | Bug fixes:
|
2015-07-14 | 2.0.8 | Patch for Magento SUPEE-6285 - checks for user permissions while accessing admin features. |
2015-06-22 | 2.0.6 | Fix bulk actions bug - redirecting to 404.
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2015-06-01 | 2.0.5 | Change route used in getUrl call |
2015-05-22 | 2.0.4 | Fix Bug: While building the SSO payload it was using the store email. |
2015-05-21 | 2.0.3 | Urgent bug fix: Fatal Error on Data.php |
2015-05-20 | 2.0.2 | Rename data script |
2015-05-20 | 2.0.1 | Embeddables Web Widget - Drop Feedback Tab support |
2015-05-20 | 1.4.3 | Fix stability mismatch |
2015-04-17 | 1.4.1 | The JWT payload must be sent to Zendesk subdomain using the https protocol. |
2015-04-10 | 1.4.0 | Replace Feedback Tab with Web Widget
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2014-01-21 | 1.3.0 | Fix getModuleDir error for JWT.
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2013-05-01 | 1.2.0 | Switch to new Single Sign On approach using JWT and update the way user tickets are requests from the Zendesk search API |
2013-03-15 | 1.1.5 | Bug fix to reduce the amounts of system logs |
2013-02-18 | 1.1.4 | Added autocomplete for customer details when creating a Zendesk ticket inside Magento. |
2012-11-30 | 1.1.3 | Added support for 11 languages:
|
2012-11-12 | 1.1.2 | Fix to resolve cache issue |
2012-11-12 | 1.1.1 | Fix to resolve cache issue with setup guide |
2012-11-11 | 1.1.0 | First release of the Zendesk extension. |
2012-11-07 | 1.0.4 | Initial public release |