zendesk - Version 2.1.7

Version Notes

Add logging for exception on customer ticket fetch.

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Release Info

Developer Zendesk
Extension zendesk
Version 2.1.7
Comparing to
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Code changes from version 2.1.4 to 2.1.7

Files changed (11) hide show
  1. app/code/community/Zendesk/Zendesk/Helper/.gitignore +1 -0
  2. app/code/community/Zendesk/Zendesk/Helper/_/Data.php +445 -0
  3. app/code/community/Zendesk/Zendesk/Helper/_/JWT.php +211 -0
  4. app/code/community/Zendesk/Zendesk/Helper/_/Log.php +145 -0
  5. app/code/community/Zendesk/Zendesk/Model/Api/Tickets.php +62 -45
  6. app/code/community/Zendesk/Zendesk/Model/Observer.php +1 -1
  7. app/code/community/Zendesk/Zendesk/etc/config.xml +1 -1
  8. app/design/adminhtml/default/default/template/zendesk/customer/tickets.phtml +11 -9
  9. app/design/frontend/base/default/template/zendesk/customer/tickets/list.phtml +0 -1
  10. app/locale/en_US/Zendesk_Zendesk.yml +0 -418
  11. package.xml +26 -11
app/code/community/Zendesk/Zendesk/Helper/.gitignore ADDED
@@ -0,0 +1 @@
 
1
+ /vendor
app/code/community/Zendesk/Zendesk/Helper/_/Data.php ADDED
@@ -0,0 +1,445 @@
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1
+ <?php
2
+ /**
3
+ * Copyright 2012 Zendesk.
4
+ *
5
+ * Licensed under the Apache License, Version 2.0 (the "License");
6
+ * you may not use this file except in compliance with the License.
7
+ * You may obtain a copy of the License at
8
+ *
9
+ * http://www.apache.org/licenses/LICENSE-2.0
10
+ *
11
+ * Unless required by applicable law or agreed to in writing, software
12
+ * distributed under the License is distributed on an "AS IS" BASIS,
13
+ * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
14
+ * See the License for the specific language governing permissions and
15
+ * limitations under the License.
16
+ */
17
+
18
+ class Zendesk_Zendesk_Helper_Data extends Mage_Core_Helper_Abstract
19
+ {
20
+
21
+ public function getUrl($object = '', $id = null, $format = 'old')
22
+ {
23
+ $protocol = 'https://';
24
+ $domain = Mage::getStoreConfig('zendesk/general/domain');
25
+ $root = ($format === 'old') ? '' : '/agent';
26
+
27
+ $base = $protocol . $domain . $root;
28
+ $hc = $protocol . $domain . '/hc';
29
+
30
+ switch($object) {
31
+ case '':
32
+ return $base;
33
+ break;
34
+
35
+ case 'ticket':
36
+ return $base . '/tickets/' . $id;
37
+ break;
38
+
39
+ case 'user':
40
+ return $base . '/users/' . $id;
41
+ break;
42
+
43
+ case 'raw':
44
+ return $protocol . $domain . '/' . $id;
45
+ break;
46
+
47
+ case 'request':
48
+ return $hc . '/requests/' . $id;
49
+ break;
50
+ }
51
+ }
52
+
53
+ /**
54
+ * Returns configured Zendesk Domain
55
+ * format: company.zendesk.com
56
+ *
57
+ * @return mixed Zendesk Account Domain
58
+ */
59
+ public function getZendeskDomain()
60
+ {
61
+ return Mage::getStoreConfig('zendesk/general/domain');
62
+ }
63
+
64
+
65
+ /**
66
+ * Returns if SSO is enabled for EndUsers
67
+ * @return integer
68
+ */
69
+ public function isSSOEndUsersEnabled()
70
+ {
71
+ return Mage::getStoreConfig('zendesk/sso_frontend/enabled');
72
+ }
73
+
74
+ /**
75
+ * Returns if SSO is enabled for Admin/Agent Users
76
+ * @return integer
77
+ */
78
+ public function isSSOAdminUsersEnabled()
79
+ {
80
+ return Mage::getStoreConfig('zendesk/sso/enabled');
81
+ }
82
+
83
+ /**
84
+ * Returns frontend URL where authentication process starts for EndUsers
85
+ *
86
+ * @return string SSO Url to auth EndUsers
87
+ */
88
+ public function getSSOAuthUrlEndUsers()
89
+ {
90
+ return Mage::getUrl('zendesk/sso/login');
91
+ }
92
+
93
+ /**
94
+ * Returns backend URL where authentication process starts for Admin/Agents
95
+ *
96
+ * @return string SSO Url to auth Admin/Agents
97
+ */
98
+ public function getSSOAuthUrlAdminUsers()
99
+ {
100
+ return Mage::helper('adminhtml')->getUrl('*/zendesk/login');
101
+ }
102
+
103
+ /**
104
+ * Returns Zendesk Account Login URL for normal access
105
+ * format: https://<zendesk_account>/<route>
106
+ *
107
+ * @return string Zendesk Account login url
108
+ */
109
+ public function getZendeskAuthNormalUrl()
110
+ {
111
+ $protocol = 'https://';
112
+ $domain = $this->getZendeskDomain();
113
+ $route = '/access/normal';
114
+
115
+ return $protocol . $domain . $route;
116
+ }
117
+
118
+ /**
119
+ * Returns Zendesk Login Form unauthenticated URL
120
+ * format: https://<zendesk_account>/<route>
121
+ *
122
+ * @return string Zendesk Account login unauthenticated form url
123
+ */
124
+ public function getZendeskUnauthUrl()
125
+ {
126
+ $protocol = 'https://';
127
+ $domain = $this->getZendeskDomain();
128
+ //Zendesk will automatically redirect to login if user is not logged in
129
+ //previous URL followed to login page even if user has already logged in
130
+ $route = '/home';
131
+
132
+ return $protocol . $domain . $route;
133
+ }
134
+
135
+ public function getApiToken($generate = true)
136
+ {
137
+ // Grab any existing token from the admin scope
138
+ $token = Mage::getStoreConfig('zendesk/api/token', 0);
139
+
140
+ if( (!$token || strlen(trim($token)) == 0) && $generate) {
141
+ $token = $this->setApiToken();
142
+ }
143
+
144
+ return $token;
145
+ }
146
+
147
+ public function setApiToken($token = null)
148
+ {
149
+ if(!$token) {
150
+ $token = md5(time());
151
+ }
152
+ Mage::getModel('core/config')->saveConfig('zendesk/api/token', $token, 'default');
153
+
154
+ return $token;
155
+ }
156
+
157
+ /**
158
+ * Returns the provisioning endpoint for new setups.
159
+ *
160
+ * This uses the config/zendesk/provision_url XML path to retrieve the setting, with a default value set in
161
+ * the extension config.xml file. This can be overridden in your website's local.xml file.
162
+ * @return null|string URL or null on failure
163
+ */
164
+ public function getProvisionUrl()
165
+ {
166
+ $config = Mage::getConfig();
167
+ $data = $config->getNode('zendesk/provision_url');
168
+ if(!$data) {
169
+ return null;
170
+ }
171
+ return (string)$data;
172
+ }
173
+
174
+ public function getProvisionToken($generate = false)
175
+ {
176
+ $token = Mage::getStoreConfig('zendesk/hidden/provision_token', 0);
177
+
178
+ if( (!$token || strlen(trim($token)) == 0) && $generate) {
179
+ $token = $this->setProvisionToken();
180
+ }
181
+
182
+ return $token;
183
+ }
184
+
185
+ public function setProvisionToken($token = null)
186
+ {
187
+ if(!$token) {
188
+ $token = md5(time());
189
+ }
190
+
191
+ Mage::getModel('core/config')->saveConfig('zendesk/hidden/provision_token', $token, 'default');
192
+ Mage::getConfig()->removeCache();
193
+
194
+ return $token;
195
+ }
196
+
197
+ public function getOrderDetail($order)
198
+ {
199
+ // if the admin site has a custom URL, use it
200
+ $urlModel = Mage::getModel('adminhtml/url')->setStore('admin');
201
+
202
+ $orderInfo = array(
203
+ 'id' => $order->getIncrementId(),
204
+ 'status' => $order->getStatus(),
205
+ 'created' => $order->getCreatedAt(),
206
+ 'updated' => $order->getUpdatedAt(),
207
+ 'customer' => array(
208
+ 'name' => $order->getCustomerName(),
209
+ 'email' => $order->getCustomerEmail(),
210
+ 'ip' => $order->getRemoteIp(),
211
+ 'guest' => (bool)$order->getCustomerIsGuest(),
212
+ ),
213
+ 'store' => $order->getStoreName(),
214
+ 'total' => $order->getGrandTotal(),
215
+ 'currency' => $order->getOrderCurrencyCode(),
216
+ 'items' => array(),
217
+ 'admin_url' => $urlModel->getUrl('adminhtml/sales_order/view', array('order_id' => $order->getId())),
218
+ );
219
+
220
+ foreach($order->getItemsCollection(array(), true) as $item) {
221
+ $orderInfo['items'][] = array(
222
+ 'sku' => $item->getSku(),
223
+ 'name' => $item->getName(),
224
+ );
225
+ }
226
+
227
+ return $orderInfo;
228
+ }
229
+
230
+ public function getSupportEmail($store = null)
231
+ {
232
+ // Serves as the dafault email
233
+ $domain = Mage::getStoreConfig('zendesk/general/domain', $store);
234
+ $email = 'support@' . $domain;
235
+
236
+ // Get the actual default email from the API, return the default if somehow none is found
237
+ $defaultRecipient = Mage::getModel('zendesk/api_supportAddresses')->getDefault();
238
+
239
+ if (!is_null($defaultRecipient)) {
240
+ $email = $defaultRecipient['email'];
241
+ }
242
+
243
+ return $email;
244
+ }
245
+
246
+ public function loadCustomer($email, $website = null)
247
+ {
248
+ $customer = null;
249
+
250
+ if(Mage::getModel('customer/customer')->getSharingConfig()->isWebsiteScope()) {
251
+ // Customer email address can be used in multiple websites so we need to
252
+ // explicitly scope it
253
+ if($website) {
254
+ // We've been given a specific website, so try that
255
+ $customer = Mage::getModel('customer/customer')
256
+ ->setWebsiteId($website)
257
+ ->loadByEmail($email);
258
+ } else {
259
+ // No particular website, so load all customers with the given email and then return a single object
260
+ $customers = Mage::getModel('customer/customer')
261
+ ->getCollection()
262
+ ->addFieldToFilter('email', array('eq' => array($email)));
263
+ if($customers->getSize()) {
264
+ $id = $customers->getLastItem()->getId();
265
+ $customer = Mage::getModel('customer/customer')->load($id);
266
+ }
267
+ }
268
+
269
+ } else {
270
+ // Customer email is global, so no scoping issues
271
+ $customer = Mage::getModel('customer/customer')->loadByEmail($email);
272
+ }
273
+
274
+ return $customer;
275
+ }
276
+
277
+ /**
278
+ * Retrieve Use External ID config option
279
+ *
280
+ * @return integer
281
+ */
282
+ public function isExternalIdEnabled()
283
+ {
284
+ return Mage::getStoreConfig('zendesk/general/use_external_id');
285
+ }
286
+
287
+ public function getTicketUrl($row, $link = false)
288
+ {
289
+ if ($this->isAdmin()) {
290
+ $path = 'adminhtml/zendesk/login';
291
+ $object = 'ticket';
292
+ } else {
293
+ $path = '*/sso/login';
294
+ $object = 'request';
295
+ }
296
+ $path = Mage::getSingleton('admin/session')->getUser() ? 'adminhtml/zendesk/login' : '*/sso/login';
297
+
298
+ $url = Mage::helper('adminhtml')->getUrl($path, array("return_url" => Mage::helper('core')->urlEncode(Mage::helper('zendesk')->getUrl($object, $row['id']))));
299
+
300
+ if ($link)
301
+ return $url;
302
+
303
+ $subject = $row['subject'] ? $row['subject'] : $this->__('No Subject');
304
+
305
+ return '<a href="' . $url . '" target="_blank">' . Mage::helper('core')->escapeHtml($subject) . '</a>';
306
+ }
307
+
308
+ public function getStatusMap()
309
+ {
310
+ return array(
311
+ 'new' => 'New',
312
+ 'open' => 'Open',
313
+ 'pending' => 'Pending',
314
+ 'solved' => 'Solved',
315
+ 'closed' => 'Closed',
316
+ 'hold' => 'Hold'
317
+ );
318
+ }
319
+
320
+
321
+ public function getPriorityMap()
322
+ {
323
+ return array(
324
+ 'low' => 'Low',
325
+ 'normal' => 'Normal',
326
+ 'high' => 'High',
327
+ 'urgent' => 'Urgent'
328
+ );
329
+ }
330
+
331
+ public function getTypeMap()
332
+ {
333
+ return array(
334
+ 'problem' => 'Problem',
335
+ 'incident' => 'Incident',
336
+ 'question' => 'Question',
337
+ 'task' => 'Task'
338
+ );
339
+ }
340
+
341
+ public function getChosenViews() {
342
+ $list = trim(trim(Mage::getStoreConfig('zendesk/backend_features/show_views')), ',');
343
+ return explode(',', $list);
344
+ }
345
+
346
+ public function getFormatedDataForAPI($dateToFormat) {
347
+ $myDateTime = DateTime::createFromFormat('d/m/Y', $dateToFormat);
348
+ return $myDateTime->format('Y-m-d');
349
+ }
350
+
351
+ public function isValidDate($date) {
352
+ if(is_string($date)) {
353
+ $d = DateTime::createFromFormat('d/m/Y', $date);
354
+ return $d && $d->format('d/m/Y') == $date;
355
+ }
356
+
357
+ return false;
358
+ }
359
+
360
+ public function getFormatedDateTime($dateToFormat) {
361
+ return Mage::helper('core')->formatDate($dateToFormat, 'medium', true);
362
+ }
363
+
364
+ /**
365
+ * Tests if the provided username and password is correct. If either is empty the database values will be used.
366
+ *
367
+ * @param string $domain
368
+ * @param string $username
369
+ * @param string $password
370
+ * @return array
371
+ */
372
+ public function getConnectionStatus($domain = null, $username = null, $password = null) {
373
+ try {
374
+ $usersApi = Mage::getModel('zendesk/api_users');
375
+
376
+ $usersApi->setUsername($username);
377
+ $usersApi->setPassword($password);
378
+ $usersApi->setDomain($domain);
379
+
380
+ $user = $usersApi->me();
381
+
382
+ if(isset($user['id'])) {
383
+ return array(
384
+ 'success' => true,
385
+ 'msg' => Mage::helper('zendesk')->__('Connection to Zendesk API successful'),
386
+ );
387
+ }
388
+
389
+ $error = Mage::helper('zendesk')->__('Connection to Zendesk API failed') .
390
+ '<br />' . Mage::helper('zendesk')->__("Click 'Save Config' and try again. If the issue persist, check if the entered Agent Email Address and Agent Token combination is correct.");
391
+
392
+ return array(
393
+ 'success' => false,
394
+ 'msg' => $error,
395
+ );
396
+
397
+ } catch (Exception $ex) {
398
+ $error = Mage::helper('zendesk')->__('Connection to Zendesk API failed') .
399
+ '<br />' . $ex->getCode() . ': ' . $ex->getMessage() .
400
+ '<br />' . Mage::helper('zendesk')->__("Click 'Save Config' and try again. If the issue persist, check if the entered Agent Email Address and Agent Token combination is correct.");
401
+
402
+ return array(
403
+ 'success' => false,
404
+ 'msg' => $error,
405
+ );
406
+ }
407
+ }
408
+
409
+ /**
410
+ * Checks if the current connection details are valid.
411
+ *
412
+ * @return boolean
413
+ */
414
+ public function isConnected() {
415
+ $connection = $this->getConnectionStatus();
416
+ return $connection['success'];
417
+ }
418
+
419
+ public function storeDependenciesInCachedRegistry() {
420
+ $cache = Mage::app()->getCache();
421
+
422
+ if (null == Mage::registry('zendesk_groups')) {
423
+ if( $cache->load('zendesk_groups') === false) {
424
+ $groups = serialize( Mage::getModel('zendesk/api_groups')->all() );
425
+ $cache->save($groups, 'zendesk_groups', array('zendesk', 'zendesk_groups'), 1200);
426
+ }
427
+
428
+ $groups = unserialize( $cache->load('zendesk_groups') );
429
+ Mage::register('zendesk_groups', $groups);
430
+ }
431
+ }
432
+
433
+ /**
434
+ * Checks whether the user is in an admin page.
435
+ *
436
+ * @return boolean
437
+ */
438
+ public function isAdmin()
439
+ {
440
+ return (
441
+ Mage::getSingleton('admin/session')->getUser() &&
442
+ (Mage::app()->getStore()->isAdmin() || Mage::getDesign()->getArea() == 'adminhtml')
443
+ );
444
+ }
445
+ }
app/code/community/Zendesk/Zendesk/Helper/_/JWT.php ADDED
@@ -0,0 +1,211 @@
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1
+ <?php
2
+
3
+ // Retrieved 2013-04-29 - commit 82113fd351cea127ded3d07e40eb46865db9e8f2
4
+ // https://github.com/firebase/php-jwt
5
+
6
+ /**
7
+ * JSON Web Token implementation, based on this spec:
8
+ * http://tools.ietf.org/html/draft-ietf-oauth-json-web-token-06
9
+ *
10
+ * PHP version 5
11
+ *
12
+ * @category Authentication
13
+ * @package Authentication_JWT
14
+ * @author Neuman Vong <neuman@twilio.com>
15
+ * @author Anant Narayanan <anant@php.net>
16
+ * @license http://opensource.org/licenses/BSD-3-Clause 3-clause BSD
17
+ * @link https://github.com/firebase/php-jwt
18
+ */
19
+ /**
20
+ * JSON Web Token implementation, based on this spec:
21
+ * http://tools.ietf.org/html/draft-ietf-oauth-json-web-token-06
22
+ *
23
+ * @category Authentication
24
+ * @package Authentication_JWT
25
+ * @author Neuman Vong <neuman@twilio.com>
26
+ * @author Anant Narayanan <anant@php.net>
27
+ * @license http://opensource.org/licenses/BSD-3-Clause 3-clause BSD
28
+ * @link https://github.com/firebase/php-jwt
29
+ */
30
+ class JWT
31
+ {
32
+ /**
33
+ * Decodes a JWT string into a PHP object.
34
+ *
35
+ * @param string $jwt The JWT
36
+ * @param string|null $key The secret key
37
+ * @param bool $verify Don't skip verification process
38
+ *
39
+ * @return object The JWT's payload as a PHP object
40
+ * @throws UnexpectedValueException Provided JWT was invalid
41
+ * @throws DomainException Algorithm was not provided
42
+ *
43
+ * @uses jsonDecode
44
+ * @uses urlsafeB64Decode
45
+ */
46
+ public static function decode($jwt, $key = null, $verify = true)
47
+ {
48
+ $tks = explode('.', $jwt);
49
+ if (count($tks) != 3) {
50
+ throw new UnexpectedValueException('Wrong number of segments');
51
+ }
52
+ list($headb64, $bodyb64, $cryptob64) = $tks;
53
+ if (null === ($header = JWT::jsonDecode(JWT::urlsafeB64Decode($headb64)))) {
54
+ throw new UnexpectedValueException('Invalid segment encoding');
55
+ }
56
+ if (null === $payload = JWT::jsonDecode(JWT::urlsafeB64Decode($bodyb64))) {
57
+ throw new UnexpectedValueException('Invalid segment encoding');
58
+ }
59
+ $sig = JWT::urlsafeB64Decode($cryptob64);
60
+ if ($verify) {
61
+ if (empty($header->alg)) {
62
+ throw new DomainException('Empty algorithm');
63
+ }
64
+ if ($sig != JWT::sign("$headb64.$bodyb64", $key, $header->alg)) {
65
+ throw new UnexpectedValueException('Signature verification failed');
66
+ }
67
+ }
68
+ return $payload;
69
+ }
70
+
71
+ /**
72
+ * Converts and signs a PHP object or array into a JWT string.
73
+ *
74
+ * @param object|array $payload PHP object or array
75
+ * @param string $key The secret key
76
+ * @param string $algo The signing algorithm. Supported
77
+ * algorithms are 'HS256', 'HS384' and 'HS512'
78
+ *
79
+ * @return string A signed JWT
80
+ * @uses jsonEncode
81
+ * @uses urlsafeB64Encode
82
+ */
83
+ public static function encode($payload, $key, $algo = 'HS256')
84
+ {
85
+ $header = array('typ' => 'JWT', 'alg' => $algo);
86
+
87
+ $segments = array();
88
+ $segments[] = JWT::urlsafeB64Encode(JWT::jsonEncode($header));
89
+ $segments[] = JWT::urlsafeB64Encode(JWT::jsonEncode($payload));
90
+ $signing_input = implode('.', $segments);
91
+
92
+ $signature = JWT::sign($signing_input, $key, $algo);
93
+ $segments[] = JWT::urlsafeB64Encode($signature);
94
+
95
+ return implode('.', $segments);
96
+ }
97
+
98
+ /**
99
+ * Sign a string with a given key and algorithm.
100
+ *
101
+ * @param string $msg The message to sign
102
+ * @param string $key The secret key
103
+ * @param string $method The signing algorithm. Supported
104
+ * algorithms are 'HS256', 'HS384' and 'HS512'
105
+ *
106
+ * @return string An encrypted message
107
+ * @throws DomainException Unsupported algorithm was specified
108
+ */
109
+ public static function sign($msg, $key, $method = 'HS256')
110
+ {
111
+ $methods = array(
112
+ 'HS256' => 'sha256',
113
+ 'HS384' => 'sha384',
114
+ 'HS512' => 'sha512',
115
+ );
116
+ if (empty($methods[$method])) {
117
+ throw new DomainException('Algorithm not supported');
118
+ }
119
+ return hash_hmac($methods[$method], $msg, $key, true);
120
+ }
121
+
122
+ /**
123
+ * Decode a JSON string into a PHP object.
124
+ *
125
+ * @param string $input JSON string
126
+ *
127
+ * @return object Object representation of JSON string
128
+ * @throws DomainException Provided string was invalid JSON
129
+ */
130
+ public static function jsonDecode($input)
131
+ {
132
+ $obj = json_decode($input);
133
+ if (function_exists('json_last_error') && $errno = json_last_error()) {
134
+ JWT::_handleJsonError($errno);
135
+ } else if ($obj === null && $input !== 'null') {
136
+ throw new DomainException('Null result with non-null input');
137
+ }
138
+ return $obj;
139
+ }
140
+
141
+ /**
142
+ * Encode a PHP object into a JSON string.
143
+ *
144
+ * @param object|array $input A PHP object or array
145
+ *
146
+ * @return string JSON representation of the PHP object or array
147
+ * @throws DomainException Provided object could not be encoded to valid JSON
148
+ */
149
+ public static function jsonEncode($input)
150
+ {
151
+ $json = json_encode($input);
152
+ if (function_exists('json_last_error') && $errno = json_last_error()) {
153
+ JWT::_handleJsonError($errno);
154
+ } else if ($json === 'null' && $input !== null) {
155
+ throw new DomainException('Null result with non-null input');
156
+ }
157
+ return $json;
158
+ }
159
+
160
+ /**
161
+ * Decode a string with URL-safe Base64.
162
+ *
163
+ * @param string $input A Base64 encoded string
164
+ *
165
+ * @return string A decoded string
166
+ */
167
+ public static function urlsafeB64Decode($input)
168
+ {
169
+ $remainder = strlen($input) % 4;
170
+ if ($remainder) {
171
+ $padlen = 4 - $remainder;
172
+ $input .= str_repeat('=', $padlen);
173
+ }
174
+ return base64_decode(strtr($input, '-_', '+/'));
175
+ }
176
+
177
+ /**
178
+ * Encode a string with URL-safe Base64.
179
+ *
180
+ * @param string $input The string you want encoded
181
+ *
182
+ * @return string The base64 encode of what you passed in
183
+ */
184
+ public static function urlsafeB64Encode($input)
185
+ {
186
+ return str_replace('=', '', strtr(base64_encode($input), '+/', '-_'));
187
+ }
188
+
189
+ /**
190
+ * Helper method to create a JSON error.
191
+ *
192
+ * @param int $errno An error number from json_last_error()
193
+ *
194
+ * @return void
195
+ */
196
+ private static function _handleJsonError($errno)
197
+ {
198
+ $messages = array(
199
+ JSON_ERROR_DEPTH => 'Maximum stack depth exceeded',
200
+ JSON_ERROR_CTRL_CHAR => 'Unexpected control character found',
201
+ JSON_ERROR_SYNTAX => 'Syntax error, malformed JSON'
202
+ );
203
+ throw new DomainException(
204
+ isset($messages[$errno])
205
+ ? $messages[$errno]
206
+ : 'Unknown JSON error: ' . $errno
207
+ );
208
+ }
209
+
210
+ }
211
+
app/code/community/Zendesk/Zendesk/Helper/_/Log.php ADDED
@@ -0,0 +1,145 @@
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1
+ <?php
2
+ /**
3
+ * Copyright 2013 Zendesk.
4
+ *
5
+ * Licensed under the Apache License, Version 2.0 (the "License");
6
+ * you may not use this file except in compliance with the License.
7
+ * You may obtain a copy of the License at
8
+ *
9
+ * http://www.apache.org/licenses/LICENSE-2.0
10
+ *
11
+ * Unless required by applicable law or agreed to in writing, software
12
+ * distributed under the License is distributed on an "AS IS" BASIS,
13
+ * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
14
+ * See the License for the specific language governing permissions and
15
+ * limitations under the License.
16
+ */
17
+
18
+ class Zendesk_Zendesk_Helper_Log extends Mage_Core_Helper_Abstract
19
+ {
20
+ /**
21
+ * Maximum size log file can grow to before we truncate output.
22
+ * Value is arbitrary and based on trial and error for a reasonable amount of data to send back to the browser.
23
+ */
24
+ const MAX_LOG_SIZE = 524288;
25
+
26
+ /**
27
+ * Number of lines to take from the end of the log file, if it's too large.
28
+ */
29
+ const TAIL_SIZE = 1000;
30
+
31
+ public function getLogPath()
32
+ {
33
+ return Mage::getBaseDir('log') . DS. 'zendesk.log';
34
+ }
35
+
36
+ public function getLogSize()
37
+ {
38
+ return filesize($this->getLogPath());
39
+ }
40
+
41
+ public function getTailSize()
42
+ {
43
+ return self::TAIL_SIZE;
44
+ }
45
+
46
+ /**
47
+ * Retrieves the contents of the Zendesk log file, with optional truncation for sending directly back to a browser.
48
+ *
49
+ * NOTE: If allowing for truncation this method can still return a lot of data (too much) if you run into a
50
+ * situation where one of the lines near the end of the file is very, very long. In practice this should
51
+ * rarely happen since the log file should only be written to by this extension.
52
+ *
53
+ * @param bool $allowTruncate Whether the file should be truncated if it's too large
54
+ *
55
+ * @return string File contents
56
+ */
57
+ public function getLogContents($allowTruncate = true)
58
+ {
59
+ $path = $this->getLogPath();
60
+ $content = '';
61
+
62
+ if(file_exists($path)) {
63
+ if($allowTruncate && $this->isLogTooLarge()) {
64
+ $content = $this->_tail($path, self::TAIL_SIZE);
65
+ } else {
66
+ $content = file_get_contents($path);
67
+ }
68
+ }
69
+
70
+ return $content;
71
+ }
72
+
73
+ /**
74
+ * Is the Zendesk log file too large to display?
75
+ *
76
+ * This method doesn't map very well to the size of the tail command on the file in that it doesn't use the
77
+ * same number of lines to determine if the file is "too large". This means that there is the possibility for
78
+ * problems if the log files contains some lines at the end that are extremely long (millions of characters) then
79
+ * the _tail method will still return them.
80
+ *
81
+ * @return bool true if the file is too large to display, false if not
82
+ */
83
+ public function isLogTooLarge()
84
+ {
85
+ $size = $this->getLogSize();
86
+
87
+ if($size !== FALSE && $size > self::MAX_LOG_SIZE) {
88
+ return true;
89
+ }
90
+
91
+ return false;
92
+ }
93
+
94
+ public function clear()
95
+ {
96
+ @unlink($this->getLogPath());
97
+ touch($this->getLogPath());
98
+ }
99
+
100
+ /**
101
+ * Runs a tail operation to retrieve the last lines of a file.
102
+ * @param string $file Path to the file to tail
103
+ * @param int $lines Number of lines to retrieve
104
+ *
105
+ * @return string
106
+ */
107
+ protected function _tail($file, $lines = 10)
108
+ {
109
+ $data = '';
110
+
111
+ // If we're on a Unix-like system then run a much faster shell command to tail the file.
112
+ // Note that this could potentially be implemented as "everything that ISN'T Windows" but
113
+ // was done with a specific list of common kernels for safety.
114
+ // For a larger list see: http://en.wikipedia.org/wiki/Uname#Table_of_standard_uname_output
115
+ if(in_array(php_uname('s'), array('Linux', 'FreeBSD', 'NetBSD', 'OpenBSD', 'Darwin', 'SunOS', 'Unix'))) {
116
+ $data = shell_exec("tail -n $lines '$file'");
117
+ } else {
118
+ // Fall back to a much slower (and manual) process for using PHP to tail the file.
119
+ $fp = fopen($file, 'r');
120
+ $position = filesize($file);
121
+ fseek($fp, $position-1);
122
+ $chunklen = 4096;
123
+ $data = '';
124
+
125
+ while($position >= 0) {
126
+ $position = $position - $chunklen;
127
+
128
+ if ($position < 0) {
129
+ $chunklen = abs($position); $position=0;
130
+ }
131
+
132
+ fseek($fp, $position);
133
+ $data = fread($fp, $chunklen) . $data;
134
+
135
+ if (substr_count($data, "\n") >= $lines + 1) {
136
+ preg_match("!(.*?\n){".($lines-1)."}$!", $data, $match);
137
+ return $match[0];
138
+ }
139
+ }
140
+ fclose($fp);
141
+ }
142
+
143
+ return $data;
144
+ }
145
+ }
app/code/community/Zendesk/Zendesk/Model/Api/Tickets.php CHANGED
@@ -32,49 +32,7 @@ class Zendesk_Zendesk_Model_Api_Tickets extends Zendesk_Zendesk_Model_Api_Abstra
32
  $ticket = $response['ticket'];
33
 
34
  if($sideload) {
35
- // Sideload user information
36
- if(isset($response['users'])) {
37
- // Generate the list of user IDs from the users provided
38
- $users = array();
39
- foreach($response['users'] as $user) {
40
- $users[$user['id']] = $user;
41
- }
42
-
43
- // Use the list of generated users to attach additional details to the ticket
44
- if(isset($ticket['requester_id'])) {
45
- if(isset($users[$ticket['requester_id']])) {
46
- $ticket['requester'] = $users[$ticket['requester_id']];
47
- }
48
- }
49
-
50
- if(isset($ticket['submitter_id'])) {
51
- if(isset($users[$ticket['submitter_id']])) {
52
- $ticket['submitter'] = $users[$ticket['submitter_id']];
53
- }
54
- }
55
-
56
- if(isset($ticket['assignee_id'])) {
57
- if(isset($users[$ticket['assignee_id']])) {
58
- $ticket['assignee'] = $users[$ticket['assignee_id']];
59
- }
60
- }
61
- }
62
-
63
- // Sideload group information
64
- if(isset($response['groups'])) {
65
- // Generate the list of group IDs from the users provided
66
- $groups = array();
67
- foreach($response['groups'] as $group) {
68
- $groups[$group['id']] = $group;
69
- }
70
-
71
- // Use the list of generated groups to attach additional details to the ticket
72
- if(isset($ticket['group_id'])) {
73
- if(isset($groups[$ticket['group_id']])) {
74
- $ticket['group'] = $groups[$ticket['group_id']];
75
- }
76
- }
77
- }
78
  }
79
 
80
  return $ticket;
@@ -146,8 +104,19 @@ class Zendesk_Zendesk_Model_Api_Tickets extends Zendesk_Zendesk_Model_Api_Abstra
146
  {
147
  $user = Mage::getModel('zendesk/api_users')->find($customerEmail);
148
  if(isset($user['id'])) {
149
- $response = $this->_call('users/' . $user['id'] . '/requests.json', null, 'GET', null, false);
150
- return $response['requests'];
 
 
 
 
 
 
 
 
 
 
 
151
  } else {
152
  return array();
153
  }
@@ -192,4 +161,52 @@ class Zendesk_Zendesk_Model_Api_Tickets extends Zendesk_Zendesk_Model_Api_Abstra
192
  return (isset($response['ticket']) ? $response['ticket'] : null);
193
  }
194
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
195
  }
32
  $ticket = $response['ticket'];
33
 
34
  if($sideload) {
35
+ $this->formatSideloaded($response, $ticket);
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
36
  }
37
 
38
  return $ticket;
104
  {
105
  $user = Mage::getModel('zendesk/api_users')->find($customerEmail);
106
  if(isset($user['id'])) {
107
+ $response = $this->_call(
108
+ 'users/' . $user['id'] . '/tickets/requested.json',
109
+ array('include' => 'users,groups', 'sort_by' => 'updated_at', 'sort_order' => 'desc'),
110
+ 'GET',
111
+ null,
112
+ false
113
+ );
114
+
115
+ foreach ($response['tickets'] as &$request) {
116
+ $request = $this->formatSideloaded($response, $request);
117
+ }
118
+
119
+ return $response['tickets'];
120
  } else {
121
  return array();
122
  }
161
  return (isset($response['ticket']) ? $response['ticket'] : null);
162
  }
163
 
164
+ private function formatSideloaded($response, $ticket)
165
+ {
166
+ // Sideload user information
167
+ if(isset($response['users'])) {
168
+ // Generate the list of user IDs from the users provided
169
+ $users = array();
170
+ foreach($response['users'] as $user) {
171
+ $users[$user['id']] = $user;
172
+ }
173
+
174
+ // Use the list of generated users to attach additional details to the ticket
175
+ if(isset($ticket['requester_id'])) {
176
+ if(isset($users[$ticket['requester_id']])) {
177
+ $ticket['requester'] = $users[$ticket['requester_id']];
178
+ }
179
+ }
180
+
181
+ if(isset($ticket['submitter_id'])) {
182
+ if(isset($users[$ticket['submitter_id']])) {
183
+ $ticket['submitter'] = $users[$ticket['submitter_id']];
184
+ }
185
+ }
186
+
187
+ if(isset($ticket['assignee_id'])) {
188
+ if(isset($users[$ticket['assignee_id']])) {
189
+ $ticket['assignee'] = $users[$ticket['assignee_id']];
190
+ }
191
+ }
192
+ }
193
+
194
+ // Sideload group information
195
+ if(isset($response['groups'])) {
196
+ // Generate the list of group IDs from the users provided
197
+ $groups = array();
198
+ foreach($response['groups'] as $group) {
199
+ $groups[$group['id']] = $group;
200
+ }
201
+
202
+ // Use the list of generated groups to attach additional details to the ticket
203
+ if(isset($ticket['group_id'])) {
204
+ if(isset($groups[$ticket['group_id']])) {
205
+ $ticket['group'] = $groups[$ticket['group_id']];
206
+ }
207
+ }
208
+ }
209
+
210
+ return $ticket;
211
+ }
212
  }
app/code/community/Zendesk/Zendesk/Model/Observer.php CHANGED
@@ -66,7 +66,7 @@ class Zendesk_Zendesk_Model_Observer
66
  }
67
 
68
  if($storeCode) {
69
- $scope = 'store';
70
  $store = Mage::getModel('core/store')->load($storeCode);
71
  $scopeId = $store->getId();
72
  }
66
  }
67
 
68
  if($storeCode) {
69
+ $scope = 'stores';
70
  $store = Mage::getModel('core/store')->load($storeCode);
71
  $scopeId = $store->getId();
72
  }
app/code/community/Zendesk/Zendesk/etc/config.xml CHANGED
@@ -19,7 +19,7 @@
19
  <config>
20
  <modules>
21
  <Zendesk_Zendesk>
22
- <version>2.1.4</version>
23
  </Zendesk_Zendesk>
24
  </modules>
25
  <zendesk>
19
  <config>
20
  <modules>
21
  <Zendesk_Zendesk>
22
+ <version>2.1.7</version>
23
  </Zendesk_Zendesk>
24
  </modules>
25
  <zendesk>
app/design/adminhtml/default/default/template/zendesk/customer/tickets.phtml CHANGED
@@ -17,21 +17,24 @@
17
  ?>
18
  <?php
19
 
20
- if(!Mage::getStoreConfig('zendesk/backend_features/show_on_customer')) {
21
  return;
22
  }
23
 
24
  $tickets = null;
25
- if($customer = Mage::registry('current_customer')) {
26
  try {
27
  $tickets = Mage::getModel('zendesk/api_tickets')->forRequester($customer->getEmail());
28
- } catch(Exception $e) {
29
- // Don't do anything, just don't show the tickets
30
  }
 
 
31
 
 
32
  }
33
  ?>
34
- <?php if($tickets): ?>
35
  <div class="clear"></div>
36
  <br/>
37
  <div class="entry-edit">
@@ -53,16 +56,15 @@ if($customer = Mage::registry('current_customer')) {
53
  </tr>
54
  </thead>
55
  <tbody class="odd">
56
- <?php foreach($tickets as $ticket): ?>
57
- <?php $t = Mage::getModel('zendesk/api_tickets')->get($ticket['id'], true); ?>
58
  <tr class="border">
59
  <td><?php echo ucwords($ticket['priority']); ?></td>
60
  <td><?php echo Mage::helper('zendesk')->getTicketUrl($ticket); ?></td>
61
  <td><?php echo Mage::helper('core')->formatDate($ticket['created_at'], Mage_Core_Model_Locale::FORMAT_TYPE_MEDIUM, true); ?></td>
62
  <td><?php echo Mage::helper('core')->formatDate($ticket['updated_at'], Mage_Core_Model_Locale::FORMAT_TYPE_MEDIUM, true); ?></td>
63
  <td><?php echo ucwords($ticket['status']); ?></td>
64
- <td><?php echo (isset($ticket['group_id'])) ? $t['group']['name'] : ''; ?></td>
65
- <td><?php echo ($ticket['assignee_id']) ? $t['assignee']['name'] : ''; ?></td>
66
  </tr>
67
  <?php endforeach; ?>
68
  </tbody>
17
  ?>
18
  <?php
19
 
20
+ if (!Mage::getStoreConfig('zendesk/backend_features/show_on_customer')) {
21
  return;
22
  }
23
 
24
  $tickets = null;
25
+ if ($customer = Mage::registry('current_customer')) {
26
  try {
27
  $tickets = Mage::getModel('zendesk/api_tickets')->forRequester($customer->getEmail());
28
+ } catch (Exception $e) {
29
+ Mage::log("Customer {$customer->getEmail()} ticket fetch resulted in: {$e->getMessage()}", null, 'zendesk.log');
30
  }
31
+ } else {
32
+ Mage::log('Magento failed to return current customer.', null, 'zendesk.log');
33
 
34
+ return;
35
  }
36
  ?>
37
+ <?php if ($tickets): ?>
38
  <div class="clear"></div>
39
  <br/>
40
  <div class="entry-edit">
56
  </tr>
57
  </thead>
58
  <tbody class="odd">
59
+ <?php foreach ($tickets as $ticket):?>
 
60
  <tr class="border">
61
  <td><?php echo ucwords($ticket['priority']); ?></td>
62
  <td><?php echo Mage::helper('zendesk')->getTicketUrl($ticket); ?></td>
63
  <td><?php echo Mage::helper('core')->formatDate($ticket['created_at'], Mage_Core_Model_Locale::FORMAT_TYPE_MEDIUM, true); ?></td>
64
  <td><?php echo Mage::helper('core')->formatDate($ticket['updated_at'], Mage_Core_Model_Locale::FORMAT_TYPE_MEDIUM, true); ?></td>
65
  <td><?php echo ucwords($ticket['status']); ?></td>
66
+ <td><?php echo (isset($ticket['group_id'])) ? $ticket['group']['name'] : ''; ?></td>
67
+ <td><?php echo ($ticket['assignee_id']) ? $ticket['assignee']['name'] : ''; ?></td>
68
  </tr>
69
  <?php endforeach; ?>
70
  </tbody>
app/design/frontend/base/default/template/zendesk/customer/tickets/list.phtml CHANGED
@@ -36,7 +36,6 @@
36
  </thead>
37
  <tbody class="odd">
38
  <?php foreach($tickets as $ticket): ?>
39
- <?php $t = Mage::getModel('zendesk/api_tickets')->get($ticket['id'], true); ?>
40
  <tr class="border">
41
  <td><?php echo Mage::helper('zendesk')->getTicketUrl($ticket); ?></td>
42
  <td><?php echo Mage::helper('core')->formatDate($ticket['created_at'], Mage_Core_Model_Locale::FORMAT_TYPE_MEDIUM, true); ?></td>
36
  </thead>
37
  <tbody class="odd">
38
  <?php foreach($tickets as $ticket): ?>
 
39
  <tr class="border">
40
  <td><?php echo Mage::helper('zendesk')->getTicketUrl($ticket); ?></td>
41
  <td><?php echo Mage::helper('core')->formatDate($ticket['created_at'], Mage_Core_Model_Locale::FORMAT_TYPE_MEDIUM, true); ?></td>
app/locale/en_US/Zendesk_Zendesk.yml DELETED
@@ -1,418 +0,0 @@
1
- title: "Magento"
2
- packages:
3
- - default
4
- - magento
5
- - classic
6
-
7
- parts:
8
-
9
- # Configuration Form
10
- - translation:
11
- key: "txt.integrations.magento.config.general.title"
12
- title: "Configuration form: title for the group of general configuration options"
13
- value: "General"
14
- - translation:
15
- key: "txt.integrations.magento.config.general.description"
16
- title: "Configuration form: description for the general section"
17
- value: "General settings that are required to connect Zendesk and Magento."
18
- - translation:
19
- key: "txt.integrations.magento.config.general.domain"
20
- title: "Configuration form: label for their Zendesk Domain"
21
- value: "Zendesk Domain"
22
- - translation:
23
- key: "txt.integrations.magento.config.general.email"
24
- title: "Configuration form: label for a Zendesk agent email address"
25
- value: "Agent Email Address"
26
- - translation:
27
- key: "txt.integrations.magento.config.general.token"
28
- title: "Configuration form: label for a Zendesk agent token"
29
- value: "Agent Token"
30
- - translation:
31
- key: "txt.integrations.magento.config.general.token_hint"
32
- title: "Configuration form: helper text to show them where to generate a token in Zendesk"
33
- value: "To generate a token, sign in to Zendesk then select Manage > Channels > API > Token"
34
- - translation:
35
- key: "txt.integrations.magento.config.sso.title"
36
- title: "Configuration form: title for agent Single Sign-on section"
37
- value: "Single Sign-on - Admins and Agents"
38
- - translation:
39
- key: "txt.integrations.magento.config.sso.comment"
40
- title: "Configuration form: description for agent Single Sign-on section"
41
- value: "Use Magento to manage admin and agent authentication."
42
- - translation:
43
- key: "txt.integrations.magento.config.sso.label"
44
- title: "Configuration form: label for single sign-on feature"
45
- value: "Single Sign-on Enabled"
46
- - translation:
47
- key: "txt.integrations.magento.config.sso.description"
48
- title: "Configuration form: description for the single sign-on section"
49
- value: "Use Magento to manage user authentication."
50
- - translation:
51
- key: "txt.integrations.magento.config.general.remote_auth"
52
- title: "Configuration form: label for the Zendesk remote authentication token"
53
- value: "Remote Authentication Token"
54
- - translation:
55
- key: "txt.integrations.magento.config.features.title"
56
- title: "Configuration form: title for features section"
57
- value: "Features"
58
- - translation:
59
- key: "txt.integrations.magento.config.features.description"
60
- title: "Configuration form: description for the features section"
61
- value: "Decide which features you would like turned on in your Magento store."
62
- - translation:
63
- key: "txt.integrations.magento.config.features.show_support_on_dashboard"
64
- title: "Configuration form: label asking if they would like to have a feature turned on or off"
65
- value: "Show support tickets on admin dashboard"
66
- - translation:
67
- key: "txt.integrations.magento.config.features.views_to_display"
68
- title: "Configuration form: label asking which Zendesk Views they would like to display"
69
- value: "Views to show on dashboards"
70
- - translation:
71
- key: "txt.integrations.magento.config.features.show_support_on_customer"
72
- title: "Configuration form: label asking if they would like to have a feature turned on or off"
73
- value: "Show support tickets on customer view"
74
- - translation:
75
- key: "txt.integrations.magento.config.features.show_support_on_order"
76
- title: "Configuration form: label asking if they would like to have a feature turned on or off"
77
- value: "Show support tickets on order view"
78
- - translation:
79
- key: "txt.integrations.magento.config.features.create_tickets"
80
- title: "Configuration form: label asking if they would like to have a feature turned on or off"
81
- value: "Create tickets from Contact Us form"
82
- - translation:
83
- key: "txt.integrations.magento.config.features.feedback_tab"
84
- title: "Configuration form: label asking if they would like to display a feedback tab"
85
- value: "Code to display Feedback Tab"
86
- - translation:
87
- key: "txt.integrations.magento.config.features.feedback_tab_customize"
88
- title: "Configuration form: link to let them customize their feedback tab"
89
- value: "Customize Feedback Tab"
90
- - translation:
91
- key: "txt.integrations.magento.config.features.web_widget"
92
- title: "Configuration form: label asking if they would like to display the web widget"
93
- value: "Include Web Widget"
94
- - translation:
95
- key: "txt.integrations.magento.config.features.web_widget_customize"
96
- title: "Configuration form: link to let them customize their web widget"
97
- value: "Customize Web Widget"
98
- - translation:
99
- key: "txt.integrations.magento.config.features.display_link_to_zendesk"
100
- title: "Configuration form: link to let them toggle the display of a link to Zendesk in the footer"
101
- value: "Display link to Zendesk in Magento footer"
102
- - translation:
103
- key: "txt.integrations.magento.config.features.order_field_id"
104
- title: "Configuration form: label asking for their Zendesk order number custom field ID"
105
- value: "Zendesk Order Number field ID"
106
- - translation:
107
- key: "txt.integrations.magento.config.features.order_field_id_hint"
108
- title: "Configuration form: hint text describing why the field is required"
109
- value: "Used to link order in Magento with tickets in Zendesk"
110
- - translation:
111
- key: "txt.integrations.magento.config.api_details.title"
112
- title: "Configuration form: title for API Details section"
113
- value: "API Details"
114
- - translation:
115
- key: "txt.integrations.magento.config.api_details.description"
116
- title: "Configuration form: description for the API details section"
117
- value: "Required for Magento App inside Zendesk to work."
118
- - translation:
119
- key: "txt.integrations.magento.config.api_details.enabled"
120
- title: "Configuration form: label asking if they would like the API to be enabled"
121
- value: "API Enabled"
122
- - translation:
123
- key: "txt.integrations.magento.config.api_details.token"
124
- title: "Configuration form: label for their API Token"
125
- value: "API Token"
126
- - translation:
127
- key: "txt.integrations.magento.config.api_details.generate"
128
- title: "Configuration form: button to generate an API token"
129
- value: "Generate"
130
- - translation:
131
- key: "txt.integrations.magento.config.api_details.generate_success"
132
- title: "Configuration form: message after a token has been successfully generated"
133
- value: "Successfully generated a new API token"
134
- - translation:
135
- key: "txt.integrations.magento.config.support_channels.title"
136
- title: "Configuration form: title for the support channels section"
137
- value: "Support Channels"
138
- - translation:
139
- key: "txt.integrations.magento.config.support_channels.description"
140
- title: "Configuration form: description for the support channels section"
141
- value: "Zendesk allows your customers to contact you using the methods they prefer. Use the links below to configure the channels you would like to use."
142
- - translation:
143
- key: "txt.integrations.magento.config.support_channels.voice"
144
- title: "Configuration form: label for a link to our voice channel"
145
- value: "Voice"
146
- - translation:
147
- key: "txt.integrations.magento.config.support_channels.feedback_tab"
148
- title: "Configuration form: label for a link to our feedback tab channel"
149
- value: "Feedback Tab"
150
- - translation:
151
- key: "txt.integrations.magento.config.support_channels.api"
152
- title: "Configuration form: label for a link to our API channel"
153
- value: "API"
154
- - translation:
155
- key: "txt.integrations.magento.config.support_channels.facebook"
156
- title: "Configuration form: label for a link to our Facebook channel"
157
- value: "Facebook"
158
- hidden: true
159
- - translation:
160
- key: "txt.integrations.magento.config.support_channels.chat"
161
- title: "Configuration form: label for a link to our chat channel"
162
- value: "Chat"
163
- - translation:
164
- key: "txt.integrations.magento.config.support_channels.web_portal"
165
- title: "Configuration form: label for a link to our web portal channel"
166
- value: "Web Portal"
167
- - translation:
168
- key: "txt.integrations.magento.config.support_channels.twitter"
169
- title: "Configuration form: label for a link to our twitter channel"
170
- value: "Twitter"
171
- hidden: true
172
- - translation:
173
- key: "txt.integrations.magento.config.support_channels.email"
174
- title: "Configuration form: label for a link to our email channel"
175
- value: "Email"
176
- - translation:
177
- key: "txt.integrations.magento.config.setup.title"
178
- title: "Configuration form: title for the setup section"
179
- value: "Setup"
180
- - translation:
181
- key: "txt.integrations.magento.config.setup.description"
182
- title: "Configuration form: description for the setup section"
183
- value: "Haven't setup Zendesk yet? Follow our easy setup guide to start using Zendesk to support your customers."
184
- - translation:
185
- key: "txt.integrations.magento.config.setup.guide"
186
- title: "Configuration form: button linking to the setup guide"
187
- value: "Setup guide"
188
- - translation:
189
- key: "txt.integrations.magento.config.save"
190
- title: "Configuration form: button to save the form"
191
- value: "Save Config"
192
- - translation:
193
- key: "text.integrations.magento.config.test_connection.title"
194
- title: "Configuration form: buttons to test API connections"
195
- value: "Test Connection"
196
- - translation:
197
- key: "text.integrations.magento.config.sso_frontend.title"
198
- title: "Configuration form: title for frontend SSO settings"
199
- value: "Single Sign-on - End-users"
200
- - translation:
201
- key: "text.integrations.magento.config.sso_frontend.comment"
202
- title: "Configuration form: description of frontend SSO"
203
- value: "Use Magento to manage end-user authentication."
204
- - translation:
205
- key: "text.integrations.magento.config.sso_frontend.enabled"
206
- title: "Configuration form: select box for enabling SSO for frontend users"
207
- value: "Single Sign-on Enabled"
208
- - translation:
209
- key: "text.integrations.magento.config.sso_frontend.token"
210
- title: "Configuration form: shared secret for SSO support"
211
- value: "Remote Authentication Token"
212
- - translation:
213
- key: "text.integrations.magento.config.test_connection.inbound.success"
214
- title: "Configuration message: connection to the Magento API succeeded"
215
- value: "API test connection successful"
216
- - translation:
217
- key: "text.integrations.magento.config.test_connection.outbound.success"
218
- title: "Configuration message: connection to the Zendesk API succeeded"
219
- value: "Connection to Zendesk API successful"
220
- - translation:
221
- key: "text.integrations.magento.config.test_connection.inbound.failure"
222
- title: "Configuration message: connection to the Magento API failed"
223
- value: "API test connection failed"
224
- - translation:
225
- key: "text.integrations.magento.config.test_connection.tips"
226
- title: "Configuration message: suggestion to look at provided URL for troubleshooting"
227
- value: 'Troubleshooting tips can be found at <a href="%s" target="_blank">%s</a>'
228
- obsolete: "2015-09-17"
229
- - translation:
230
- key: "text.integrations.magento.config.test_connection.outbound.failure"
231
- title: "Configuration message: connection to the Zendesk API failed"
232
- value: "Connection to Zendesk API failed"
233
- - translation:
234
- key: "text.integrations.magento.config.test_connection.troubleshooting"
235
- title: "Configuration message: suggestion to look at configured email and token for troubleshooting. See txt.integrations.magento.config.save, txt.integrations.magento.config.general.email and txt.integrations.magento.config.general.token for consistency"
236
- value: "Click 'Save Config' and try again. If the issue persist, check if the entered Agent Email Address and Agent Token combination is correct."
237
-
238
- # Tickets
239
- - translation:
240
- key: "txt.integrations.magento.tickets.assignee"
241
- title: "The Zendesk assignee for a ticket"
242
- value: "Assignee"
243
- - translation:
244
- key: "txt.integrations.magento.tickets.create_ticket"
245
- title: "Create a Zendesk ticket"
246
- value: "Create Ticket"
247
- - translation:
248
- key: "txt.integrations.magento.tickets.group"
249
- title: "A Zendesk group"
250
- value: "Group"
251
- - translation:
252
- key: "txt.integrations.magento.tickets.new_ticket"
253
- title: "Create a new support ticket"
254
- value: "New Support Ticket"
255
- - translation:
256
- key: "txt.integrations.magento.tickets.no_tickets"
257
- title: "No tickets could be found"
258
- value: "No tickets found"
259
- - translation:
260
- key: "txt.integrations.magento.tickets.priority"
261
- title: "The priority of a ticket"
262
- value: "Priority"
263
- - translation:
264
- key: "txt.integrations.magento.tickets.priority_low"
265
- title: "Low priority of a ticket"
266
- value: "Low"
267
- - translation:
268
- key: "txt.integrations.magento.tickets.priority_normal"
269
- title: "Normal priority of a ticket"
270
- value: "Normal"
271
- - translation:
272
- key: "txt.integrations.magento.tickets.priority_high"
273
- title: "High priority of a ticket"
274
- value: "High"
275
- - translation:
276
- key: "txt.integrations.magento.tickets.priority_urgent"
277
- title: "Urgent priority of a ticket"
278
- value: "Urgent"
279
- - translation:
280
- key: "txt.integrations.magento.tickets.requester"
281
- title: "The label for the requester of a ticket"
282
- value: "Requester"
283
- - translation:
284
- key: "txt.integrations.magento.tickets.requested"
285
- title: "The label for when a ticket was requested"
286
- value: "Requested"
287
- - translation:
288
- key: "txt.integrations.magento.tickets.requester_email"
289
- title: "The label for the requester's email address"
290
- value: "Requester Email"
291
- - translation:
292
- key: "txt.integrations.magento.tickets.requester_name"
293
- title: "The label for the requester's name"
294
- value: "Requester Name"
295
- - translation:
296
- key: "txt.integrations.magento.tickets.requester_website"
297
- title: "The label for the requester's website"
298
- value: "Requester Website"
299
- - translation:
300
- key: "txt.integrations.magento.tickets.subject"
301
- title: "Subject of the ticket"
302
- value: "Subject"
303
- - translation:
304
- key: "txt.integrations.magento.tickets.status"
305
- title: "Status of the ticket"
306
- value: "Status"
307
- - translation:
308
- key: "txt.integrations.magento.tickets.status_new"
309
- title: "New status of ticket"
310
- value: "New"
311
- - translation:
312
- key: "txt.integrations.magento.tickets.status_open"
313
- title: "Open status of ticket"
314
- value: "Open"
315
- - translation:
316
- key: "txt.integrations.magento.tickets.status_pending"
317
- title: "Pending status of ticket"
318
- value: "Pending"
319
- - translation:
320
- key: "txt.integrations.magento.tickets.status_on_hold"
321
- title: "On-hold status of ticket"
322
- value: "On-hold"
323
- - translation:
324
- key: "txt.integrations.magento.tickets.status_solved"
325
- title: "Solved status of ticket"
326
- value: "Solved"
327
- - translation:
328
- key: "txt.integrations.magento.tickets.type"
329
- title: "Type of the ticket"
330
- value: "Type"
331
- - translation:
332
- key: "txt.integrations.magento.tickets.type_problem"
333
- title: "Problem type of ticket"
334
- value: "Problem"
335
- - translation:
336
- key: "txt.integrations.magento.tickets.type_incident"
337
- title: "Incident type of ticket"
338
- value: "Incident"
339
- - translation:
340
- key: "txt.integrations.magento.tickets.type_question"
341
- title: "Question type of ticket"
342
- value: "Question"
343
- - translation:
344
- key: "txt.integrations.magento.tickets.type_task"
345
- title: "Task type of ticket"
346
- value: "Task"
347
- - translation:
348
- key: "txt.integrations.magento.tickets.order_number"
349
- title: "Label for order number field"
350
- value: "Order number"
351
- - translation:
352
- key: "txt.integrations.magento.tickets.description"
353
- title: "Label for the description of a ticket"
354
- value: "Description"
355
- - translation:
356
- key: "txt.integrations.magento.tickets.update"
357
- title: "When a ticket was last updated"
358
- value: "Updated"
359
- - translation:
360
- key: "txt.integrations.magento.tickets.ticket_created"
361
- title: "Ticket # %s Created"
362
- value: "Ticket #%s Created"
363
-
364
- # Log Viewer
365
- - translation:
366
- key: "txt.integrations.magento.log_viewer.title"
367
- title: "Log viewer page title"
368
- value: "Zendesk Log Viewer"
369
- - translation:
370
- key: "txt.integrations.magento.log_viewer.clear_confirmation"
371
- title: "Confirmation message for clearing the log file"
372
- value: "Are you sure you want to clear the entire Zendesk log?"
373
- - translation:
374
- key: "txt.integrations.magento.log_viewer.message.no_file"
375
- title: "Error message if log file does not exist"
376
- value: "The Zendesk log file has not been created. Check to see if logging has been enabled."
377
- - translation:
378
- key: "txt.integrations.magento.log_viewer.message.file_too_large"
379
- title: "Warning message shown if log file is too large to show all of it on screen"
380
- value: "File size too large - only showing the last %s lines. Click Download to retrieve the entire file."
381
-
382
- # General
383
- - translation:
384
- key: "txt.integrations.magento.general.dashboard"
385
- title: "Display the dashboard"
386
- value: "Dashboard"
387
- - translation:
388
- key: "txt.integrations.magento.general.settings"
389
- title: "Display the settings for the Zendesk extension"
390
- value: "Settings"
391
- - translation:
392
- key: "txt.integrations.magento.general.no_views_selected"
393
- title: "No views have been selected to display. Please select one or more from the settings page."
394
- value: "No views selected. Please select one or more from the settings page."
395
- - translation:
396
- key: "txt.integrations.magento.general.launch"
397
- title: "Open Zendesk"
398
- value: "Launch Zendesk"
399
- - translation:
400
- key: "txt.integrations.magento.general.sso_token_not_set"
401
- title: "Zendesk SSO token has not been set. Please add this to the settings page"
402
- value: "Zendesk SSO token not been set. Please add this to the settings page."
403
- - translation:
404
- key: "txt.integrations.magento.general.domain_not_set"
405
- title: "Zendesk domain has not set. Please add this to the settings page"
406
- value: "Zendesk domain not set. Please add this to the settings page."
407
- - translation:
408
- key: "txt.integrations.magento.general.view_ticket_in_zendesk"
409
- title: "View the ticket in Zendesk"
410
- value: "View ticket in Zendesk"
411
- - translation:
412
- key: "txt.integrations.magento.general.view_all_tickets"
413
- title: "View all the tickets"
414
- value: "View All Tickets"
415
- - translation:
416
- key: "txt.integrations.magento.general.support_tickets"
417
- title: "Title for a section display support tickets"
418
- value: "Support Tickets"
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
package.xml CHANGED
@@ -1,12 +1,27 @@
1
  <?xml version="1.0"?>
2
- <package><name>Zendesk</name><version>2.1.4</version><stability>stable</stability><license>Apache Software License v2</license><channel>community</channel><extends></extends><summary>Zendesk helps deliver the best customer support to your customers.</summary><description>
3
- &lt;strong&gt;&lt;a href="https://www.zendesk.com/?utm_source=magento&amp;amp;utm_medium=appstore&amp;amp;utm_campaign=profile"&gt;Zendesk&lt;/a&gt;&lt;/strong&gt; is the market leader of smart, agile and convenient cloud-based customer support software. For growing organizations, Zendesk is the fastest way to enable great customer service.&lt;br /&gt;&lt;br /&gt;
4
- This extension makes Zendesk work seamlessly with Magento to enable stores to deliver great customer support. &lt;br /&gt;&lt;br /&gt;
5
-
6
- &lt;strong&gt;Features include:&lt;/strong&gt;&lt;br /&gt;
7
- - Enable Single Sign-on with Zendesk&lt;br /&gt;
8
- - Create support tickets without leaving Magento&lt;br /&gt;
9
- - Display relevant support tickets on order &amp; customer dashboards&lt;br /&gt;
10
- - Create support tickets from Contact Us requests&lt;br /&gt;
11
- - Easily add the Web Widget to your site
12
- </description><notes>Fix Setup Guide for sites with store codes enabled.</notes><authors><author><name>Jason Smale</name><user>zendesk</user><email>jsmale@zendesk.com</email></author><author><name>Fontis</name><user>fontis</user><email>magento@fontis.com.au</email></author></authors><date>2016-03-27</date><time>22:49:45</time><compatible></compatible><dependencies><required><php><min>5.2.0</min><max>6.0.0</max></php></required></dependencies><contents><target name="mage"><dir name="app"><dir name="code"><dir name="community"><dir name="Zendesk"><dir name="Zendesk"><file name="LICENSE.txt" hash="d9922043f61f536de5d4d7af831e7f73"/><dir name="Block"><file name="WebWidget.php" hash="292d16516b754c0ff0609ac3a8b8e5d2"/><dir name="Adminhtml"><file name="Dashboard.php" hash="330e44b755b2eacf218e4c23210dd709"/><file name="Log.php" hash="da85421d71f2e50c1ef2384eedd5688a"/><file name="Menu.php" hash="0f6a56232356c46cd1da31c910985d3b"/><dir name="Config"><file name="Link.php" 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1
  <?xml version="1.0"?>
2
+ <package>
3
+ <name>Zendesk</name>
4
+ <version>2.1.7</version>
5
+ <stability>stable</stability>
6
+ <license>Apache Software License</license>
7
+ <channel>community</channel>
8
+ <extends/>
9
+ <summary>Zendesk helps deliver the best customer support to your customers.</summary>
10
+ <description>&lt;strong&gt;&lt;a href="https://www.zendesk.com/?utm_source=magento&amp;utm_medium=appstore&amp;utm_campaign=profile"&gt;Zendesk&lt;/a&gt;&lt;/strong&gt; is the market leader of smart, agile and convenient cloud-based customer support software. For growing organizations, Zendesk is the fastest way to enable great customer service.&lt;br /&gt;&lt;br /&gt;&#xD;
11
+ &#xD;
12
+ This extension makes Zendesk work seamlessly with Magento to enable stores to deliver great customer support. &lt;br /&gt;&lt;br /&gt;&#xD;
13
+ &#xD;
14
+ &lt;strong&gt;Features include:&lt;/strong&gt;&lt;br /&gt;&#xD;
15
+ - Enable Single Sign-on for Magento administrators&lt;br /&gt;&#xD;
16
+ - Create support tickets without leaving Magento&lt;br /&gt;&#xD;
17
+ - Display relevant support tickets on order &amp; customer dashboards&lt;br /&gt;&#xD;
18
+ - Create support tickets from Contact Us requests&lt;br /&gt;&#xD;
19
+ - Easily add the Web Widget to your site</description>
20
+ <notes>Add logging for exception on customer ticket fetch.</notes>
21
+ <authors><author><name>Zendesk</name><user>MAG001580855</user><email>dev.manila@zendesk.com</email></author><author><name>Fontis</name><user>fontis</user><email>magento@fontis.com.au</email></author></authors>
22
+ <date>2016-09-20</date>
23
+ <time>04:10:02</time>
24
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25
+ <compatible/>
26
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27
+ </package>