zendesk - Version 2.0.1

Version Notes

Embeddables Web Widget - Drop Feedback Tab support

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Release Info

Developer Jason Smale
Extension zendesk
Version 2.0.1
Comparing to
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Code changes from version 1.4.3 to 2.0.1

Files changed (10) hide show
  1. app/code/community/Zendesk/Zendesk/Block/{Supporttab.php → WebWidget.php} +4 -4
  2. app/code/community/Zendesk/Zendesk/Helper/Data.php +8 -0
  3. app/code/community/Zendesk/Zendesk/Model/Api/SupportAddresses.php +36 -0
  4. app/code/community/Zendesk/Zendesk/Model/Observer.php +17 -0
  5. app/code/community/Zendesk/Zendesk/controllers/ApiController.php +4 -4
  6. app/code/community/Zendesk/Zendesk/data/zendesk_setup/data-upgrade-1.4.2-2.0.0.php +55 -0
  7. app/code/community/Zendesk/Zendesk/etc/config.xml +2 -2
  8. app/code/community/Zendesk/Zendesk/etc/system.xml +15 -28
  9. app/design/frontend/base/default/layout/zendesk.xml +1 -1
  10. package.xml +4 -4
app/code/community/Zendesk/Zendesk/Block/{Supporttab.php → WebWidget.php} RENAMED
@@ -1,6 +1,6 @@
1
  <?php
2
  /**
3
- * Copyright 2012 Zendesk.
4
  *
5
  * Licensed under the Apache License, Version 2.0 (the "License");
6
  * you may not use this file except in compliance with the License.
@@ -15,14 +15,14 @@
15
  * limitations under the License.
16
  */
17
 
18
- class Zendesk_Zendesk_Block_Supporttab extends Mage_Core_Block_Template
19
  {
20
  protected function _toHtml()
21
  {
22
- if(!Mage::getStoreConfig('zendesk/frontend_features/feedback_tab_code_active')) {
23
  return '';
24
  }
25
 
26
- return Mage::getStoreConfig('zendesk/frontend_features/feedback_tab_code');
27
  }
28
  }
1
  <?php
2
  /**
3
+ * Copyright 2015 Zendesk.
4
  *
5
  * Licensed under the Apache License, Version 2.0 (the "License");
6
  * you may not use this file except in compliance with the License.
15
  * limitations under the License.
16
  */
17
 
18
+ class Zendesk_Zendesk_Block_WebWidget extends Mage_Core_Block_Template
19
  {
20
  protected function _toHtml()
21
  {
22
+ if(!Mage::getStoreConfig('zendesk/frontend_features/web_widget_code_active')) {
23
  return '';
24
  }
25
 
26
+ return Mage::getStoreConfig('zendesk/frontend_features/web_widget_code_snippet');
27
  }
28
  }
app/code/community/Zendesk/Zendesk/Helper/Data.php CHANGED
@@ -224,9 +224,17 @@ class Zendesk_Zendesk_Helper_Data extends Mage_Core_Helper_Abstract
224
 
225
  public function getSupportEmail($store = null)
226
  {
 
227
  $domain = Mage::getStoreConfig('zendesk/general/domain', $store);
228
  $email = 'support@' . $domain;
229
 
 
 
 
 
 
 
 
230
  return $email;
231
  }
232
 
224
 
225
  public function getSupportEmail($store = null)
226
  {
227
+ // Serves as the dafault email
228
  $domain = Mage::getStoreConfig('zendesk/general/domain', $store);
229
  $email = 'support@' . $domain;
230
 
231
+ // Get the actual default email from the API, return the default if somehow none is found
232
+ $defaultRecipient = Mage::getModel('zendesk/api_supportaddresses')->getDefault();
233
+
234
+ if (!is_null($defaultRecipient)) {
235
+ $email = $defaultRecipient['email'];
236
+ }
237
+
238
  return $email;
239
  }
240
 
app/code/community/Zendesk/Zendesk/Model/Api/SupportAddresses.php ADDED
@@ -0,0 +1,36 @@
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1
+ <?php
2
+
3
+ class Zendesk_Zendesk_Model_Api_SupportAddresses extends Zendesk_Zendesk_Model_Api_Users
4
+ {
5
+ public function all()
6
+ {
7
+ $page = 1;
8
+ $addresses = array();
9
+
10
+ while ($page) {
11
+ $response = $this->_call('recipient_addresses.json?page=' . $page);
12
+ $addresses = array_merge($addresses, $response['recipient_addresses']);
13
+ $page = is_null($response['next_page']) ? 0 : $page + 1;
14
+ }
15
+
16
+ return $addresses;
17
+ }
18
+
19
+ /**
20
+ * Gets the default support address.
21
+ * @return array The default support address email.
22
+ */
23
+ public function getDefault()
24
+ {
25
+ $address = null;
26
+
27
+ foreach ($this->all() as $recipient_address) {
28
+ if ($recipient_address['default']) {
29
+ $address = $recipient_address;
30
+ break;
31
+ }
32
+ }
33
+
34
+ return $address;
35
+ }
36
+ }
app/code/community/Zendesk/Zendesk/Model/Observer.php CHANGED
@@ -97,6 +97,23 @@ class Zendesk_Zendesk_Model_Observer
97
  Mage::getModel('core/config')->saveConfig('contacts/email/recipient_email', $oldEmail, $scope, $scopeId);
98
  }
99
  }
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
100
  }
101
 
102
  public function addTicketButton(Varien_Event_Observer $event)
97
  Mage::getModel('core/config')->saveConfig('contacts/email/recipient_email', $oldEmail, $scope, $scopeId);
98
  }
99
  }
100
+
101
+ // If the zendesk domain is not found in the web widget snippet (wrapped with quotes), generate it again
102
+ $zDomain = Mage::getStoreConfig('zendesk/general/domain', $storeCode);
103
+ $widgetSnippet = Mage::getStoreConfig('zendesk/frontend_features/web_widget_code_snippet', $storeCode);
104
+ // Case insensitive search with single and double quotes, still better performance than 1 regexp search
105
+ if($zDomain && stripos($widgetSnippet, "'{$zDomain}'") === false && stripos($widgetSnippet, '"'.$zDomain.'"') === false) {
106
+ $webWidgetSnippet=<<<EOJS
107
+ <!-- Start of Zendesk Widget script -->
108
+ <script>/*<![CDATA[*/window.zEmbed||function(e,t){var n,o,d,i,s,a=[],r=document.createElement("iframe");window.zEmbed=function(){a.push(arguments)},window.zE=window.zE||window.zEmbed,r.src="javascript:false",r.title="",r.role="presentation",(r.frameElement||r).style.cssText="display: none",d=document.getElementsByTagName("script"),d=d[d.length-1],d.parentNode.insertBefore(r,d),i=r.contentWindow,s=i.document;try{o=s}catch(c){n=document.domain,r.src='javascript:var d=document.open();d.domain="'+n+'";void(0);',o=s}o.open()._l=function(){var o=this.createElement("script");n&&(this.domain=n),o.id="js-iframe-async",o.src=e,this.t=+new Date,this.zendeskHost=t,this.zEQueue=a,this.body.appendChild(o)},o.write('<body onload="document._l();">'),o.close()}("//assets.zendesk.com/embeddable_framework/main.js","{$zDomain}");/*]]>*/</script>
109
+ <!-- End of Zendesk Widget script -->
110
+ EOJS;
111
+
112
+ Mage::getModel('core/config')->saveConfig('zendesk/frontend_features/web_widget_code_active', 1);
113
+ Mage::getModel('core/config')->saveConfig('zendesk/frontend_features/web_widget_code_snippet', $webWidgetSnippet);
114
+ } elseif (empty($zDomain)) {
115
+ Mage::getModel('core/config')->saveConfig('zendesk/frontend_features/web_widget_code_snippet', '');
116
+ }
117
  }
118
 
119
  public function addTicketButton(Varien_Event_Observer $event)
app/code/community/Zendesk/Zendesk/controllers/ApiController.php CHANGED
@@ -367,12 +367,12 @@ class Zendesk_Zendesk_ApiController extends Mage_Core_Controller_Front_Action
367
  }
368
  }
369
 
370
- if(isset($data['feedback_tab'])) {
371
- $configUpdates['zendesk/frontend_features/feedback_tab_code_active'] = ($data['feedback_tab'] === 'true');
372
  }
373
 
374
- if(isset($data['feedback_tab_html'])) {
375
- $configUpdates['zendesk/frontend_features/feedback_tab_code'] = $data['feedback_tab_html'];
376
  }
377
 
378
 
367
  }
368
  }
369
 
370
+ if(isset($data['web_widget_code_active'])) {
371
+ $configUpdates['zendesk/frontend_features/web_widget_code_active'] = ($data['web_widget_code_active'] === 'true');
372
  }
373
 
374
+ if(isset($data['web_widget_code_snippet'])) {
375
+ $configUpdates['zendesk/frontend_features/web_widget_code_snippet'] = $data['web_widget_code_snippet'];
376
  }
377
 
378
 
app/code/community/Zendesk/Zendesk/data/zendesk_setup/data-upgrade-1.4.2-2.0.0.php ADDED
@@ -0,0 +1,55 @@
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1
+ <?php
2
+ /**
3
+ * Copyright 2015 Zendesk
4
+ *
5
+ * Licensed under the Apache License, Version 2.0 (the "License");
6
+ * you may not use this file except in compliance with the License.
7
+ * You may obtain a copy of the License at
8
+ *
9
+ * http://www.apache.org/licenses/LICENSE-2.0
10
+ *
11
+ * Unless required by applicable law or agreed to in writing, software
12
+ * distributed under the License is distributed on an "AS IS" BASIS,
13
+ * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
14
+ * See the License for the specific language governing permissions and
15
+ * limitations under the License.
16
+ */
17
+
18
+ /**
19
+ * In version 2.0 we are replacing the deprecated Feedback Tab with the new
20
+ * Embeddables Web Widget.
21
+ * More info: https://www.zendesk.com/embeddables
22
+ *
23
+ * In this data upgrade we are going to drop the Feedback Tab related settings
24
+ * from the database, and inserting the required fields for the Web Widget.
25
+ */
26
+
27
+ $config = new Mage_Core_Model_Config();
28
+
29
+ // We won't need the Feedback Tab code snippet anymore
30
+ $config->deleteConfig('zendesk/frontend_features/feedback_tab_code');
31
+
32
+ // We won't check in our code whether to show or not the Feedback Tab
33
+ $config->deleteConfig('zendesk/frontend_features/feedback_tab_code_active');
34
+
35
+ // Retrieve the domain from the config settings
36
+ $domain = Mage::getStoreConfig('zendesk/general/domain');
37
+
38
+ if($domain) {
39
+ // We are activating the Web Widget by default
40
+ $config->saveConfig('zendesk/frontend_features/web_widget_code_active', 1);
41
+
42
+ // The Web Widget code snippet, using the account zendesk domain from settings
43
+ $webWidgetSnippet=<<<EOJS
44
+ <!-- Start of Zendesk Widget script -->
45
+ <script>/*<![CDATA[*/window.zEmbed||function(e,t){var n,o,d,i,s,a=[],r=document.createElement("iframe");window.zEmbed=function(){a.push(arguments)},window.zE=window.zE||window.zEmbed,r.src="javascript:false",r.title="",r.role="presentation",(r.frameElement||r).style.cssText="display: none",d=document.getElementsByTagName("script"),d=d[d.length-1],d.parentNode.insertBefore(r,d),i=r.contentWindow,s=i.document;try{o=s}catch(c){n=document.domain,r.src='javascript:var d=document.open();d.domain="'+n+'";void(0);',o=s}o.open()._l=function(){var o=this.createElement("script");n&&(this.domain=n),o.id="js-iframe-async",o.src=e,this.t=+new Date,this.zendeskHost=t,this.zEQueue=a,this.body.appendChild(o)},o.write('<body onload="document._l();">'),o.close()}("//assets.zendesk.com/embeddable_framework/main.js","{$domain}");/*]]>*/</script>
46
+ <!-- End of Zendesk Widget script -->
47
+ EOJS;
48
+
49
+ $config->saveConfig('zendesk/frontend_features/web_widget_code_snippet', $webWidgetSnippet);
50
+ } else {
51
+ // There is no domain on the settings, we can't activate the Web Widget
52
+ // The user should probably re-run the Setup from the Zendesk extension settings page
53
+ $config->saveConfig('zendesk/frontend_features/web_widget_code_active', 0);
54
+ $config->saveConfig('zendesk/frontend_features/web_widget_code_snippet', '');
55
+ }
app/code/community/Zendesk/Zendesk/etc/config.xml CHANGED
@@ -19,7 +19,7 @@
19
  <config>
20
  <modules>
21
  <Zendesk_Zendesk>
22
- <version>1.4.3</version>
23
  </Zendesk_Zendesk>
24
  </modules>
25
  <zendesk>
@@ -253,7 +253,7 @@
253
  <customer_sync>0</customer_sync>
254
  </general>
255
  <frontend_features>
256
- <feedback_tab_code_active>0</feedback_tab_code_active>
257
  <contact_us>0</contact_us>
258
  </frontend_features>
259
  <backend_features>
19
  <config>
20
  <modules>
21
  <Zendesk_Zendesk>
22
+ <version>2.0.1</version>
23
  </Zendesk_Zendesk>
24
  </modules>
25
  <zendesk>
253
  <customer_sync>0</customer_sync>
254
  </general>
255
  <frontend_features>
256
+ <web_widget_code_active>0</web_widget_code_active>
257
  <contact_us>0</contact_us>
258
  </frontend_features>
259
  <backend_features>
app/code/community/Zendesk/Zendesk/etc/system.xml CHANGED
@@ -190,7 +190,7 @@
190
  <show_in_default>1</show_in_default>
191
  <show_in_website>1</show_in_website>
192
  <show_in_store>1</show_in_store>
193
- <fields>
194
  <contact_us translate="label">
195
  <label>Create tickets from Contact Us form</label>
196
  <frontend_type>select</frontend_type>
@@ -200,38 +200,25 @@
200
  <show_in_website>1</show_in_website>
201
  <show_in_store>1</show_in_store>
202
  </contact_us>
203
- <feedback_tab_code_active translate="label">
204
- <label>Code to display Feedback Tab</label>
205
  <frontend_type>select</frontend_type>
206
  <source_model>adminhtml/system_config_source_yesno</source_model>
207
  <sort_order>6</sort_order>
208
  <show_in_default>1</show_in_default>
209
  <show_in_website>1</show_in_website>
210
  <show_in_store>1</show_in_store>
211
- </feedback_tab_code_active>
212
- <feedback_tab_code>
213
- <frontend_type>textarea</frontend_type>
214
- <sort_order>7</sort_order>
215
- <show_in_default>1</show_in_default>
216
- <show_in_website>1</show_in_website>
217
- <show_in_store>1</show_in_store>
218
- <depends>
219
- <feedback_tab_code_active>1</feedback_tab_code_active>
220
- </depends>
221
- </feedback_tab_code>
222
- <feedback_tab_customise translate="label value">
223
  <label></label>
224
  <frontend_model>zendesk/adminhtml_config_link</frontend_model>
225
- <destination><![CDATA[account/dropboxes/new]]></destination>
226
- <value>Customize Feedback Tab</value>
227
- <sort_order>8</sort_order>
228
  <show_in_default>1</show_in_default>
229
  <show_in_website>1</show_in_website>
230
  <show_in_store>1</show_in_store>
231
- <depends>
232
- <feedback_tab_code_active>1</feedback_tab_code_active>
233
- </depends>
234
- </feedback_tab_customise>
235
  <footer_link_enabled translate="label">
236
  <label>Display link to Zendesk in Magento footer</label>
237
  <frontend_type>select</frontend_type>
@@ -280,7 +267,7 @@
280
  <show_in_default>1</show_in_default>
281
  <show_in_website>1</show_in_website>
282
  <show_in_store>0</show_in_store>
283
- </show_on_order>
284
  <show_on_dashboard translate="label">
285
  <label>Show support tickets on admin dashboard</label>
286
  <frontend_type>select</frontend_type>
@@ -298,7 +285,7 @@
298
  <show_in_default>1</show_in_default>
299
  <show_in_website>1</show_in_website>
300
  <show_in_store>0</show_in_store>
301
- </show_all>
302
  <default_sort translate="label">
303
  <label>Default Sort Order</label>
304
  <frontend_type>select</frontend_type>
@@ -453,16 +440,16 @@
453
  <show_in_website>1</show_in_website>
454
  <show_in_store>1</show_in_store>
455
  </voice>
456
- <feedback_tab translate="label value">
457
- <label>Feedback Tab</label>
458
  <frontend_model>zendesk/adminhtml_config_link</frontend_model>
459
- <destination><![CDATA[account/dropboxes/new]]></destination>
460
  <value>Configure</value>
461
  <sort_order>1</sort_order>
462
  <show_in_default>1</show_in_default>
463
  <show_in_website>1</show_in_website>
464
  <show_in_store>1</show_in_store>
465
- </feedback_tab>
466
  <api translate="label value">
467
  <label>API</label>
468
  <frontend_model>zendesk/adminhtml_config_link</frontend_model>
190
  <show_in_default>1</show_in_default>
191
  <show_in_website>1</show_in_website>
192
  <show_in_store>1</show_in_store>
193
+ <fields>
194
  <contact_us translate="label">
195
  <label>Create tickets from Contact Us form</label>
196
  <frontend_type>select</frontend_type>
200
  <show_in_website>1</show_in_website>
201
  <show_in_store>1</show_in_store>
202
  </contact_us>
203
+ <web_widget_code_active translate="label">
204
+ <label>Include Web Widget</label>
205
  <frontend_type>select</frontend_type>
206
  <source_model>adminhtml/system_config_source_yesno</source_model>
207
  <sort_order>6</sort_order>
208
  <show_in_default>1</show_in_default>
209
  <show_in_website>1</show_in_website>
210
  <show_in_store>1</show_in_store>
211
+ </web_widget_code_active>
212
+ <web_widget_customise translate="label value">
 
 
 
 
 
 
 
 
 
 
213
  <label></label>
214
  <frontend_model>zendesk/adminhtml_config_link</frontend_model>
215
+ <destination><![CDATA[agent/admin/widget]]></destination>
216
+ <value>Customize Web Widget</value>
217
+ <sort_order>7</sort_order>
218
  <show_in_default>1</show_in_default>
219
  <show_in_website>1</show_in_website>
220
  <show_in_store>1</show_in_store>
221
+ </web_widget_customise>
 
 
 
222
  <footer_link_enabled translate="label">
223
  <label>Display link to Zendesk in Magento footer</label>
224
  <frontend_type>select</frontend_type>
267
  <show_in_default>1</show_in_default>
268
  <show_in_website>1</show_in_website>
269
  <show_in_store>0</show_in_store>
270
+ </show_on_order>
271
  <show_on_dashboard translate="label">
272
  <label>Show support tickets on admin dashboard</label>
273
  <frontend_type>select</frontend_type>
285
  <show_in_default>1</show_in_default>
286
  <show_in_website>1</show_in_website>
287
  <show_in_store>0</show_in_store>
288
+ </show_all>
289
  <default_sort translate="label">
290
  <label>Default Sort Order</label>
291
  <frontend_type>select</frontend_type>
440
  <show_in_website>1</show_in_website>
441
  <show_in_store>1</show_in_store>
442
  </voice>
443
+ <web_widget translate="label value">
444
+ <label>Web Widget</label>
445
  <frontend_model>zendesk/adminhtml_config_link</frontend_model>
446
+ <destination><![CDATA[agent/admin/widget]]></destination>
447
  <value>Configure</value>
448
  <sort_order>1</sort_order>
449
  <show_in_default>1</show_in_default>
450
  <show_in_website>1</show_in_website>
451
  <show_in_store>1</show_in_store>
452
+ </web_widget>
453
  <api translate="label value">
454
  <label>API</label>
455
  <frontend_model>zendesk/adminhtml_config_link</frontend_model>
app/design/frontend/base/default/layout/zendesk.xml CHANGED
@@ -27,7 +27,7 @@
27
  </action>
28
  </reference>
29
  <reference name="before_body_end">
30
- <block type="zendesk/supporttab" name="zendesk_support_tab"/>
31
  </reference>
32
  </default>
33
 
27
  </action>
28
  </reference>
29
  <reference name="before_body_end">
30
+ <block type="zendesk/webWidget" name="zendesk_web_widget"/>
31
  </reference>
32
  </default>
33
 
package.xml CHANGED
@@ -1,7 +1,7 @@
1
  <?xml version="1.0"?>
2
  <package>
3
  <name>zendesk</name>
4
- <version>1.4.3</version>
5
  <stability>stable</stability>
6
  <license uri="http://www.apache.org/licenses/LICENSE-2.0.html">Apache Software License v2</license>
7
  <channel>community</channel>
@@ -17,11 +17,11 @@ This extension makes Zendesk work seamlessly with Magento to enable stores to de
17
  - Display relevant support tickets on order &amp; customer dashboards&lt;br /&gt;&#xD;
18
  - Create support tickets from Contact Us requests&lt;br /&gt;&#xD;
19
  - Easily add the Web Widget to your site</description>
20
- <notes>Fix stability mismatch</notes>
21
  <authors><author><name>Jason Smale</name><user>zendesk</user><email>jsmale@zendesk.com</email></author><author><name>Fontis</name><user>fontis</user><email>magento@fontis.com.au</email></author></authors>
22
  <date>2015-05-20</date>
23
- <time>09:28:37</time>
24
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25
  <compatible/>
26
  <dependencies><required><php><min>5.2.0</min><max>6.0.0</max></php></required></dependencies>
27
  </package>
1
  <?xml version="1.0"?>
2
  <package>
3
  <name>zendesk</name>
4
+ <version>2.0.1</version>
5
  <stability>stable</stability>
6
  <license uri="http://www.apache.org/licenses/LICENSE-2.0.html">Apache Software License v2</license>
7
  <channel>community</channel>
17
  - Display relevant support tickets on order &amp; customer dashboards&lt;br /&gt;&#xD;
18
  - Create support tickets from Contact Us requests&lt;br /&gt;&#xD;
19
  - Easily add the Web Widget to your site</description>
20
+ <notes>Embeddables Web Widget - Drop Feedback Tab support</notes>
21
  <authors><author><name>Jason Smale</name><user>zendesk</user><email>jsmale@zendesk.com</email></author><author><name>Fontis</name><user>fontis</user><email>magento@fontis.com.au</email></author></authors>
22
  <date>2015-05-20</date>
23
+ <time>09:39:29</time>
24
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  <compatible/>
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  <dependencies><required><php><min>5.2.0</min><max>6.0.0</max></php></required></dependencies>
27
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