zendesk - Version 2.0.1

Version Notes

Embeddables Web Widget - Drop Feedback Tab support

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Release Info

Developer Jason Smale
Extension zendesk
Version 2.0.1
Comparing to
See all releases


Code changes from version 1.4.3 to 2.0.1

app/code/community/Zendesk/Zendesk/Block/{Supporttab.php → WebWidget.php} RENAMED
@@ -1,6 +1,6 @@
1
<?php
2
/**
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- * Copyright 2012 Zendesk.
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*
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* Licensed under the Apache License, Version 2.0 (the "License");
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* you may not use this file except in compliance with the License.
@@ -15,14 +15,14 @@
15
* limitations under the License.
16
*/
17
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- class Zendesk_Zendesk_Block_Supporttab extends Mage_Core_Block_Template
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{
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protected function _toHtml()
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{
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- if(!Mage::getStoreConfig('zendesk/frontend_features/feedback_tab_code_active')) {
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return '';
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}
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- return Mage::getStoreConfig('zendesk/frontend_features/feedback_tab_code');
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}
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}
1
<?php
2
/**
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+ * Copyright 2015 Zendesk.
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*
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* Licensed under the Apache License, Version 2.0 (the "License");
6
* you may not use this file except in compliance with the License.
15
* limitations under the License.
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*/
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18
+ class Zendesk_Zendesk_Block_WebWidget extends Mage_Core_Block_Template
19
{
20
protected function _toHtml()
21
{
22
+ if(!Mage::getStoreConfig('zendesk/frontend_features/web_widget_code_active')) {
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return '';
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}
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+ return Mage::getStoreConfig('zendesk/frontend_features/web_widget_code_snippet');
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}
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}
app/code/community/Zendesk/Zendesk/Helper/Data.php CHANGED
@@ -224,9 +224,17 @@ class Zendesk_Zendesk_Helper_Data extends Mage_Core_Helper_Abstract
224
225
public function getSupportEmail($store = null)
226
{
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$domain = Mage::getStoreConfig('zendesk/general/domain', $store);
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$email = 'support@' . $domain;
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return $email;
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}
232
224
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public function getSupportEmail($store = null)
226
{
227
+ // Serves as the dafault email
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$domain = Mage::getStoreConfig('zendesk/general/domain', $store);
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$email = 'support@' . $domain;
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+ // Get the actual default email from the API, return the default if somehow none is found
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+ $defaultRecipient = Mage::getModel('zendesk/api_supportaddresses')->getDefault();
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+
234
+ if (!is_null($defaultRecipient)) {
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+ $email = $defaultRecipient['email'];
236
+ }
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+
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return $email;
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}
240
app/code/community/Zendesk/Zendesk/Model/Api/SupportAddresses.php ADDED
@@ -0,0 +1,36 @@
1
+ <?php
2
+
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+ class Zendesk_Zendesk_Model_Api_SupportAddresses extends Zendesk_Zendesk_Model_Api_Users
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+ {
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+ public function all()
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+ {
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+ $page = 1;
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+ $addresses = array();
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+
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+ while ($page) {
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+ $response = $this->_call('recipient_addresses.json?page=' . $page);
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+ $addresses = array_merge($addresses, $response['recipient_addresses']);
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+ $page = is_null($response['next_page']) ? 0 : $page + 1;
14
+ }
15
+
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+ return $addresses;
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+ }
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+
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+ /**
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+ * Gets the default support address.
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+ * @return array The default support address email.
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+ */
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+ public function getDefault()
24
+ {
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+ $address = null;
26
+
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+ foreach ($this->all() as $recipient_address) {
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+ if ($recipient_address['default']) {
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+ $address = $recipient_address;
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+ break;
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+ }
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+ }
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+
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+ return $address;
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+ }
36
+ }
app/code/community/Zendesk/Zendesk/Model/Observer.php CHANGED
@@ -97,6 +97,23 @@ class Zendesk_Zendesk_Model_Observer
97
Mage::getModel('core/config')->saveConfig('contacts/email/recipient_email', $oldEmail, $scope, $scopeId);
98
}
99
}
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}
101
102
public function addTicketButton(Varien_Event_Observer $event)
97
Mage::getModel('core/config')->saveConfig('contacts/email/recipient_email', $oldEmail, $scope, $scopeId);
98
}
99
}
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+
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+ // If the zendesk domain is not found in the web widget snippet (wrapped with quotes), generate it again
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+ $zDomain = Mage::getStoreConfig('zendesk/general/domain', $storeCode);
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+ $widgetSnippet = Mage::getStoreConfig('zendesk/frontend_features/web_widget_code_snippet', $storeCode);
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+ // Case insensitive search with single and double quotes, still better performance than 1 regexp search
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+ if($zDomain && stripos($widgetSnippet, "'{$zDomain}'") === false && stripos($widgetSnippet, '"'.$zDomain.'"') === false) {
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+ $webWidgetSnippet=<<<EOJS
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+ <!-- Start of Zendesk Widget script -->
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+ <script>/*<![CDATA[*/window.zEmbed||function(e,t){var n,o,d,i,s,a=[],r=document.createElement("iframe");window.zEmbed=function(){a.push(arguments)},window.zE=window.zE||window.zEmbed,r.src="javascript:false",r.title="",r.role="presentation",(r.frameElement||r).style.cssText="display: none",d=document.getElementsByTagName("script"),d=d[d.length-1],d.parentNode.insertBefore(r,d),i=r.contentWindow,s=i.document;try{o=s}catch(c){n=document.domain,r.src='javascript:var d=document.open();d.domain="'+n+'";void(0);',o=s}o.open()._l=function(){var o=this.createElement("script");n&&(this.domain=n),o.id="js-iframe-async",o.src=e,this.t=+new Date,this.zendeskHost=t,this.zEQueue=a,this.body.appendChild(o)},o.write('<body onload="document._l();">'),o.close()}("//assets.zendesk.com/embeddable_framework/main.js","{$zDomain}");/*]]>*/</script>
109
+ <!-- End of Zendesk Widget script -->
110
+ EOJS;
111
+
112
+ Mage::getModel('core/config')->saveConfig('zendesk/frontend_features/web_widget_code_active', 1);
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+ Mage::getModel('core/config')->saveConfig('zendesk/frontend_features/web_widget_code_snippet', $webWidgetSnippet);
114
+ } elseif (empty($zDomain)) {
115
+ Mage::getModel('core/config')->saveConfig('zendesk/frontend_features/web_widget_code_snippet', '');
116
+ }
117
}
118
119
public function addTicketButton(Varien_Event_Observer $event)
app/code/community/Zendesk/Zendesk/controllers/ApiController.php CHANGED
@@ -367,12 +367,12 @@ class Zendesk_Zendesk_ApiController extends Mage_Core_Controller_Front_Action
367
}
368
}
369
370
- if(isset($data['feedback_tab'])) {
371
- $configUpdates['zendesk/frontend_features/feedback_tab_code_active'] = ($data['feedback_tab'] === 'true');
372
}
373
374
- if(isset($data['feedback_tab_html'])) {
375
- $configUpdates['zendesk/frontend_features/feedback_tab_code'] = $data['feedback_tab_html'];
376
}
377
378
367
}
368
}
369
370
+ if(isset($data['web_widget_code_active'])) {
371
+ $configUpdates['zendesk/frontend_features/web_widget_code_active'] = ($data['web_widget_code_active'] === 'true');
372
}
373
374
+ if(isset($data['web_widget_code_snippet'])) {
375
+ $configUpdates['zendesk/frontend_features/web_widget_code_snippet'] = $data['web_widget_code_snippet'];
376
}
377
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app/code/community/Zendesk/Zendesk/data/zendesk_setup/data-upgrade-1.4.2-2.0.0.php ADDED
@@ -0,0 +1,55 @@
1
+ <?php
2
+ /**
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+ * Copyright 2015 Zendesk
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+ *
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+ * Licensed under the Apache License, Version 2.0 (the "License");
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+ * you may not use this file except in compliance with the License.
7
+ * You may obtain a copy of the License at
8
+ *
9
+ * http://www.apache.org/licenses/LICENSE-2.0
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+ *
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+ * Unless required by applicable law or agreed to in writing, software
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+ * distributed under the License is distributed on an "AS IS" BASIS,
13
+ * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
14
+ * See the License for the specific language governing permissions and
15
+ * limitations under the License.
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+ */
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+
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+ /**
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+ * In version 2.0 we are replacing the deprecated Feedback Tab with the new
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+ * Embeddables Web Widget.
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+ * More info: https://www.zendesk.com/embeddables
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+ *
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+ * In this data upgrade we are going to drop the Feedback Tab related settings
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+ * from the database, and inserting the required fields for the Web Widget.
25
+ */
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+
27
+ $config = new Mage_Core_Model_Config();
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+
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+ // We won't need the Feedback Tab code snippet anymore
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+ $config->deleteConfig('zendesk/frontend_features/feedback_tab_code');
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+
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+ // We won't check in our code whether to show or not the Feedback Tab
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+ $config->deleteConfig('zendesk/frontend_features/feedback_tab_code_active');
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+
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+ // Retrieve the domain from the config settings
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+ $domain = Mage::getStoreConfig('zendesk/general/domain');
37
+
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+ if($domain) {
39
+ // We are activating the Web Widget by default
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+ $config->saveConfig('zendesk/frontend_features/web_widget_code_active', 1);
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+
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+ // The Web Widget code snippet, using the account zendesk domain from settings
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+ $webWidgetSnippet=<<<EOJS
44
+ <!-- Start of Zendesk Widget script -->
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+ <script>/*<![CDATA[*/window.zEmbed||function(e,t){var n,o,d,i,s,a=[],r=document.createElement("iframe");window.zEmbed=function(){a.push(arguments)},window.zE=window.zE||window.zEmbed,r.src="javascript:false",r.title="",r.role="presentation",(r.frameElement||r).style.cssText="display: none",d=document.getElementsByTagName("script"),d=d[d.length-1],d.parentNode.insertBefore(r,d),i=r.contentWindow,s=i.document;try{o=s}catch(c){n=document.domain,r.src='javascript:var d=document.open();d.domain="'+n+'";void(0);',o=s}o.open()._l=function(){var o=this.createElement("script");n&&(this.domain=n),o.id="js-iframe-async",o.src=e,this.t=+new Date,this.zendeskHost=t,this.zEQueue=a,this.body.appendChild(o)},o.write('<body onload="document._l();">'),o.close()}("//assets.zendesk.com/embeddable_framework/main.js","{$domain}");/*]]>*/</script>
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+ <!-- End of Zendesk Widget script -->
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+ EOJS;
48
+
49
+ $config->saveConfig('zendesk/frontend_features/web_widget_code_snippet', $webWidgetSnippet);
50
+ } else {
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+ // There is no domain on the settings, we can't activate the Web Widget
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+ // The user should probably re-run the Setup from the Zendesk extension settings page
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+ $config->saveConfig('zendesk/frontend_features/web_widget_code_active', 0);
54
+ $config->saveConfig('zendesk/frontend_features/web_widget_code_snippet', '');
55
+ }
app/code/community/Zendesk/Zendesk/etc/config.xml CHANGED
@@ -19,7 +19,7 @@
19
<config>
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<modules>
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<Zendesk_Zendesk>
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- <version>1.4.3</version>
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</Zendesk_Zendesk>
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</modules>
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<zendesk>
@@ -253,7 +253,7 @@
253
<customer_sync>0</customer_sync>
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</general>
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<frontend_features>
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- <feedback_tab_code_active>0</feedback_tab_code_active>
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<contact_us>0</contact_us>
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</frontend_features>
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<backend_features>
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<config>
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<modules>
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<Zendesk_Zendesk>
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+ <version>2.0.1</version>
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</Zendesk_Zendesk>
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</modules>
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<zendesk>
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<customer_sync>0</customer_sync>
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</general>
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<frontend_features>
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+ <web_widget_code_active>0</web_widget_code_active>
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<contact_us>0</contact_us>
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</frontend_features>
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<backend_features>
app/code/community/Zendesk/Zendesk/etc/system.xml CHANGED
@@ -190,7 +190,7 @@
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<show_in_default>1</show_in_default>
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<show_in_website>1</show_in_website>
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<show_in_store>1</show_in_store>
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- <fields>
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<contact_us translate="label">
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<label>Create tickets from Contact Us form</label>
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<frontend_type>select</frontend_type>
@@ -200,38 +200,25 @@
200
<show_in_website>1</show_in_website>
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<show_in_store>1</show_in_store>
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</contact_us>
203
- <feedback_tab_code_active translate="label">
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- <label>Code to display Feedback Tab</label>
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<frontend_type>select</frontend_type>
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<source_model>adminhtml/system_config_source_yesno</source_model>
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<sort_order>6</sort_order>
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<show_in_default>1</show_in_default>
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<show_in_website>1</show_in_website>
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<show_in_store>1</show_in_store>
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- </feedback_tab_code_active>
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- <feedback_tab_code>
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- <frontend_type>textarea</frontend_type>
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- <sort_order>7</sort_order>
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- <show_in_default>1</show_in_default>
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- <show_in_website>1</show_in_website>
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- <show_in_store>1</show_in_store>
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- <depends>
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- <feedback_tab_code_active>1</feedback_tab_code_active>
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- </depends>
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- </feedback_tab_code>
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- <feedback_tab_customise translate="label value">
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<label></label>
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<frontend_model>zendesk/adminhtml_config_link</frontend_model>
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- <destination><![CDATA[account/dropboxes/new]]></destination>
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- <value>Customize Feedback Tab</value>
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- <sort_order>8</sort_order>
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<show_in_default>1</show_in_default>
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<show_in_website>1</show_in_website>
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<show_in_store>1</show_in_store>
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- <depends>
232
- <feedback_tab_code_active>1</feedback_tab_code_active>
233
- </depends>
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- </feedback_tab_customise>
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<footer_link_enabled translate="label">
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<label>Display link to Zendesk in Magento footer</label>
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<frontend_type>select</frontend_type>
@@ -280,7 +267,7 @@
280
<show_in_default>1</show_in_default>
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<show_in_website>1</show_in_website>
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<show_in_store>0</show_in_store>
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- </show_on_order>
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<show_on_dashboard translate="label">
285
<label>Show support tickets on admin dashboard</label>
286
<frontend_type>select</frontend_type>
@@ -298,7 +285,7 @@
298
<show_in_default>1</show_in_default>
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<show_in_website>1</show_in_website>
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<show_in_store>0</show_in_store>
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- </show_all>
302
<default_sort translate="label">
303
<label>Default Sort Order</label>
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<frontend_type>select</frontend_type>
@@ -453,16 +440,16 @@
453
<show_in_website>1</show_in_website>
454
<show_in_store>1</show_in_store>
455
</voice>
456
- <feedback_tab translate="label value">
457
- <label>Feedback Tab</label>
458
<frontend_model>zendesk/adminhtml_config_link</frontend_model>
459
- <destination><![CDATA[account/dropboxes/new]]></destination>
460
<value>Configure</value>
461
<sort_order>1</sort_order>
462
<show_in_default>1</show_in_default>
463
<show_in_website>1</show_in_website>
464
<show_in_store>1</show_in_store>
465
- </feedback_tab>
466
<api translate="label value">
467
<label>API</label>
468
<frontend_model>zendesk/adminhtml_config_link</frontend_model>
190
<show_in_default>1</show_in_default>
191
<show_in_website>1</show_in_website>
192
<show_in_store>1</show_in_store>
193
+ <fields>
194
<contact_us translate="label">
195
<label>Create tickets from Contact Us form</label>
196
<frontend_type>select</frontend_type>
200
<show_in_website>1</show_in_website>
201
<show_in_store>1</show_in_store>
202
</contact_us>
203
+ <web_widget_code_active translate="label">
204
+ <label>Include Web Widget</label>
205
<frontend_type>select</frontend_type>
206
<source_model>adminhtml/system_config_source_yesno</source_model>
207
<sort_order>6</sort_order>
208
<show_in_default>1</show_in_default>
209
<show_in_website>1</show_in_website>
210
<show_in_store>1</show_in_store>
211
+ </web_widget_code_active>
212
+ <web_widget_customise translate="label value">
213
<label></label>
214
<frontend_model>zendesk/adminhtml_config_link</frontend_model>
215
+ <destination><![CDATA[agent/admin/widget]]></destination>
216
+ <value>Customize Web Widget</value>
217
+ <sort_order>7</sort_order>
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<show_in_default>1</show_in_default>
219
<show_in_website>1</show_in_website>
220
<show_in_store>1</show_in_store>
221
+ </web_widget_customise>
222
<footer_link_enabled translate="label">
223
<label>Display link to Zendesk in Magento footer</label>
224
<frontend_type>select</frontend_type>
267
<show_in_default>1</show_in_default>
268
<show_in_website>1</show_in_website>
269
<show_in_store>0</show_in_store>
270
+ </show_on_order>
271
<show_on_dashboard translate="label">
272
<label>Show support tickets on admin dashboard</label>
273
<frontend_type>select</frontend_type>
285
<show_in_default>1</show_in_default>
286
<show_in_website>1</show_in_website>
287
<show_in_store>0</show_in_store>
288
+ </show_all>
289
<default_sort translate="label">
290
<label>Default Sort Order</label>
291
<frontend_type>select</frontend_type>
440
<show_in_website>1</show_in_website>
441
<show_in_store>1</show_in_store>
442
</voice>
443
+ <web_widget translate="label value">
444
+ <label>Web Widget</label>
445
<frontend_model>zendesk/adminhtml_config_link</frontend_model>
446
+ <destination><![CDATA[agent/admin/widget]]></destination>
447
<value>Configure</value>
448
<sort_order>1</sort_order>
449
<show_in_default>1</show_in_default>
450
<show_in_website>1</show_in_website>
451
<show_in_store>1</show_in_store>
452
+ </web_widget>
453
<api translate="label value">
454
<label>API</label>
455
<frontend_model>zendesk/adminhtml_config_link</frontend_model>
app/design/frontend/base/default/layout/zendesk.xml CHANGED
@@ -27,7 +27,7 @@
27
</action>
28
</reference>
29
<reference name="before_body_end">
30
- <block type="zendesk/supporttab" name="zendesk_support_tab"/>
31
</reference>
32
</default>
33
27
</action>
28
</reference>
29
<reference name="before_body_end">
30
+ <block type="zendesk/webWidget" name="zendesk_web_widget"/>
31
</reference>
32
</default>
33
package.xml CHANGED
@@ -1,7 +1,7 @@
1
<?xml version="1.0"?>
2
<package>
3
<name>zendesk</name>
4
- <version>1.4.3</version>
5
<stability>stable</stability>
6
<license uri="http://www.apache.org/licenses/LICENSE-2.0.html">Apache Software License v2</license>
7
<channel>community</channel>
@@ -17,11 +17,11 @@ This extension makes Zendesk work seamlessly with Magento to enable stores to de
17
- Display relevant support tickets on order &amp; customer dashboards&lt;br /&gt;&#xD;
18
- Create support tickets from Contact Us requests&lt;br /&gt;&#xD;
19
- Easily add the Web Widget to your site</description>
20
- <notes>Fix stability mismatch</notes>
21
<authors><author><name>Jason Smale</name><user>zendesk</user><email>jsmale@zendesk.com</email></author><author><name>Fontis</name><user>fontis</user><email>magento@fontis.com.au</email></author></authors>
22
<date>2015-05-20</date>
23
- <time>09:28:37</time>
24
- <contents><target name="mageetc"><dir name="modules"><file name="Zendesk_Zendesk.xml" hash="a630cf18c788dafb70d4c156a33eaa07"/></dir></target><target name="magecommunity"><dir name="Zendesk"><dir name="Zendesk"><dir name="Block"><dir name="Adminhtml"><dir name="Config"><dir name="Buttons"><file name="Generate.php" hash="7fa35e3e71b4bfb94f2dceddb19e86a0"/><file name="MagentoTest.php" hash="005323c12510f8ac07b46bede8df6349"/><file name="Signup.php" hash="f0d9ec9bc9a99f8643f1c2e6ac9989f2"/><file name="Sync.php" hash="d561b6fcbf69d284e866113e7d9afd44"/><file name="ZendeskTest.php" hash="83b67b5e66f8a9757ec424a72121133c"/></dir><file name="Link.php" hash="779827427e11db311b6e1de9d42818f2"/></dir><dir name="Create"><dir name="Customer"><dir name="Grid"><dir name="Renderer"><file name="Action.php" hash="4c599ec0b7210b32733318ca40b403f1"/></dir></dir><file name="Grid.php" hash="d5da59c8bd8f939a578d776648a1920c"/></dir><file name="Customer.php" hash="afe5c04c6ac7aa0cfaefded4ceacef37"/><dir 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25
<compatible/>
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<dependencies><required><php><min>5.2.0</min><max>6.0.0</max></php></required></dependencies>
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</package>
1
<?xml version="1.0"?>
2
<package>
3
<name>zendesk</name>
4
+ <version>2.0.1</version>
5
<stability>stable</stability>
6
<license uri="http://www.apache.org/licenses/LICENSE-2.0.html">Apache Software License v2</license>
7
<channel>community</channel>
17
- Display relevant support tickets on order &amp; customer dashboards&lt;br /&gt;&#xD;
18
- Create support tickets from Contact Us requests&lt;br /&gt;&#xD;
19
- Easily add the Web Widget to your site</description>
20
+ <notes>Embeddables Web Widget - Drop Feedback Tab support</notes>
21
<authors><author><name>Jason Smale</name><user>zendesk</user><email>jsmale@zendesk.com</email></author><author><name>Fontis</name><user>fontis</user><email>magento@fontis.com.au</email></author></authors>
22
<date>2015-05-20</date>
23
+ <time>09:39:29</time>
24
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<compatible/>
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<dependencies><required><php><min>5.2.0</min><max>6.0.0</max></php></required></dependencies>
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