zendesk - Version 2.1.1

Version Notes

Fixes:
- Sorting disabled on tickets grid (introduced in v2.1.0)
- PHP errors when saving incorrect configuration
- PHP error when clicking the sync users button multiple times

Changes:
- Set ticket submitter as logged in Magento user if email is a Zendesk agent or admin

Download this release

Release Info

Developer Jason Smale
Extension zendesk
Version 2.1.1
Comparing to
See all releases


Code changes from version 2.1.0 to 2.1.1

app/code/community/Zendesk/Zendesk/Block/Adminhtml/Dashboard.php CHANGED
@@ -31,11 +31,6 @@ class Zendesk_Zendesk_Block_Adminhtml_Dashboard extends Mage_Adminhtml_Block_Tem
31
return 'Token token="' . Mage::helper('zendesk')->getApiToken(false) . '"';
32
}
33
34
- public function isConnected() {
35
- $connection = Mage::helper('zendesk')->getConnectionStatus();
36
- return $connection['success'];
37
- }
38
-
39
public function getTotals() {
40
return Mage::helper("zendesk")->getTicketTotals();
41
}
31
return 'Token token="' . Mage::helper('zendesk')->getApiToken(false) . '"';
32
}
33
34
public function getTotals() {
35
return Mage::helper("zendesk")->getTicketTotals();
36
}
app/code/community/Zendesk/Zendesk/Block/Adminhtml/Dashboard/Grids.php CHANGED
@@ -29,7 +29,7 @@ class Zendesk_Zendesk_Block_Adminhtml_Dashboard_Grids extends Mage_Adminhtml_Blo
29
protected function _prepareLayout() {
30
// Check if we are on the main admin dashboard and, if so, whether we should be showing the grid
31
// Note: an additional check in the template is needed, but this will prevent unnecessary API calls to Zendesk
32
- if ( !$this->getIsZendeskDashboard() && !Mage::getStoreConfig('zendesk/backend_features/show_on_dashboard') )
33
{
34
return parent::_prepareLayout();
35
}
29
protected function _prepareLayout() {
30
// Check if we are on the main admin dashboard and, if so, whether we should be showing the grid
31
// Note: an additional check in the template is needed, but this will prevent unnecessary API calls to Zendesk
32
+ if ( !Mage::helper('zendesk')->isConnected() || (!$this->getIsZendeskDashboard() && !Mage::getStoreConfig('zendesk/backend_features/show_on_dashboard')) )
33
{
34
return parent::_prepareLayout();
35
}
app/code/community/Zendesk/Zendesk/Block/Adminhtml/Dashboard/Tab/Tickets/Grid/Abstract.php CHANGED
@@ -171,7 +171,6 @@ abstract class Zendesk_Zendesk_Block_Adminhtml_Dashboard_Tab_Tickets_Grid_Abstra
171
'filter' => $filter,
172
'index' => $index,
173
'type' => $this->getColumnType($index),
174
- 'users' => $this->getCollection()->users,
175
);
176
177
$renderer = $this->getColumnRenderer($index);
@@ -242,18 +241,4 @@ abstract class Zendesk_Zendesk_Block_Adminhtml_Dashboard_Tab_Tickets_Grid_Abstra
242
243
return $js;
244
}
245
-
246
- /**
247
- * Override the parent method so that $this->_prepareCollection() is called first
248
- *
249
- * @return $this
250
- */
251
- protected function _prepareGrid()
252
- {
253
- $this->_prepareCollection();
254
- $this->_prepareColumns();
255
- $this->_prepareMassactionBlock();
256
-
257
- return $this;
258
- }
259
}
171
'filter' => $filter,
172
'index' => $index,
173
'type' => $this->getColumnType($index),
174
);
175
176
$renderer = $this->getColumnRenderer($index);
241
242
return $js;
243
}
244
}
app/code/community/Zendesk/Zendesk/Block/Adminhtml/Dashboard/Tab/Tickets/Grid/All.php CHANGED
@@ -52,10 +52,8 @@ class Zendesk_Zendesk_Block_Adminhtml_Dashboard_Tab_Tickets_Grid_All extends Zen
52
$this->addColumn('requester_id', array(
53
'header' => Mage::helper('zendesk')->__('Email'),
54
'width' => '60',
55
- 'renderer' => 'zendesk/adminhtml_dashboard_tab_tickets_grid_renderer_email',
56
- 'index' => 'requester_id',
57
'sortable' => false,
58
- 'users' => $this->getCollection()->users,
59
));
60
61
$this->addColumn('type', array(
52
$this->addColumn('requester_id', array(
53
'header' => Mage::helper('zendesk')->__('Email'),
54
'width' => '60',
55
+ 'index' => 'requester_email',
56
'sortable' => false,
57
));
58
59
$this->addColumn('type', array(
app/code/community/Zendesk/Zendesk/Block/Adminhtml/Dashboard/Tab/Tickets/Grid/Renderer/User.php CHANGED
@@ -19,7 +19,7 @@
19
class Zendesk_Zendesk_Block_Adminhtml_Dashboard_Tab_Tickets_Grid_Renderer_User extends Mage_Adminhtml_Block_Widget_Grid_Column_Renderer_Abstract {
20
21
public function render(Varien_Object $row) {
22
- $users = $this->getColumn()->users;
23
$value = (int) $row->getData($this->getColumn()->getIndex());
24
25
$found = array_filter($users, function($user) use($value) {
19
class Zendesk_Zendesk_Block_Adminhtml_Dashboard_Tab_Tickets_Grid_Renderer_User extends Mage_Adminhtml_Block_Widget_Grid_Column_Renderer_Abstract {
20
21
public function render(Varien_Object $row) {
22
+ $users = $row->users;
23
$value = (int) $row->getData($this->getColumn()->getIndex());
24
25
$found = array_filter($users, function($user) use($value) {
app/code/community/Zendesk/Zendesk/Helper/Data.php CHANGED
@@ -391,7 +391,17 @@ class Zendesk_Zendesk_Helper_Data extends Mage_Core_Helper_Abstract
391
);
392
}
393
}
394
-
395
public function storeDependenciesInCachedRegistry() {
396
$cache = Mage::app()->getCache();
397
391
);
392
}
393
}
394
+
395
+ /**
396
+ * Checks if the current connection details are valid.
397
+ *
398
+ * @return boolean
399
+ */
400
+ public function isConnected() {
401
+ $connection = $this->getConnectionStatus();
402
+ return $connection['success'];
403
+ }
404
+
405
public function storeDependenciesInCachedRegistry() {
406
$cache = Mage::app()->getCache();
407
app/code/community/Zendesk/Zendesk/Model/Api/Users.php CHANGED
@@ -59,7 +59,7 @@ class Zendesk_Zendesk_Model_Api_Users extends Zendesk_Zendesk_Model_Api_Abstract
59
while($page && $response = $this->_call('users.json?page=' . $page)) {
60
$users = array_merge($users, $response['users']);
61
$page = is_null($response['next_page']) ? 0 : $page + 1;
62
- }
63
64
return $users;
65
}
@@ -115,4 +115,21 @@ class Zendesk_Zendesk_Model_Api_Users extends Zendesk_Zendesk_Model_Api_Abstract
115
116
return $response['user_field'];
117
}
118
}
59
while($page && $response = $this->_call('users.json?page=' . $page)) {
60
$users = array_merge($users, $response['users']);
61
$page = is_null($response['next_page']) ? 0 : $page + 1;
62
+ }
63
64
return $users;
65
}
115
116
return $response['user_field'];
117
}
118
+
119
+ /**
120
+ * Fetch all user fields
121
+ *
122
+ * @return array $userFields
123
+ */
124
+ public function getUserFields()
125
+ {
126
+ $page = 1;
127
+ $userFields = array();
128
+ while($page && $response = $this->_call('user_fields.json?page=' . $page)) {
129
+ $userFields = array_merge($userFields, $response['user_fields']);
130
+ $page = is_null($response['next_page']) ? 0 : $page + 1;
131
+ }
132
+
133
+ return $userFields;
134
+ }
135
}
app/code/community/Zendesk/Zendesk/Model/Resource/Tickets/Collection.php CHANGED
@@ -123,15 +123,19 @@ class Zendesk_Zendesk_Model_Resource_Tickets_Collection extends Varien_Data_Coll
123
124
$all = Mage::getModel('zendesk/api_tickets')->search($params);
125
126
foreach ($all['results'] as $ticket) {
127
$obj = new Varien_Object();
128
$obj->setData($ticket);
129
$this->addItem($obj);
130
}
131
132
- // Set the users for this collection
133
- $this->users = $all['users'];
134
-
135
$this->setPageSize($params['per_page']);
136
$this->setCurPage($params['page']);
137
$this->setOrder($params['sort_by'], $params['sort_order']);
@@ -146,9 +150,13 @@ class Zendesk_Zendesk_Model_Resource_Tickets_Collection extends Varien_Data_Coll
146
public function getCollectionFromView($viewId, array $params = array()) {
147
$view = Mage::getModel('zendesk/api_views')->execute($viewId, $params);
148
149
if (is_array($view['rows'])) {
150
foreach ($view['rows'] as $row) {
151
$ticket = array_merge($row, $row['ticket']);
152
153
$this->appendParamsWithoutIdPostfix($ticket, array('requester', 'assignee', 'group'));
154
@@ -158,9 +166,6 @@ class Zendesk_Zendesk_Model_Resource_Tickets_Collection extends Varien_Data_Coll
158
}
159
}
160
161
- // Set the users for this collection
162
- $this->users = (isset($view['users'])) ? $view['users'] : array();
163
-
164
$this->_viewColumns = $view['columns'] ? $view['columns'] : array();
165
166
$this->setPageSize($params['per_page']);
123
124
$all = Mage::getModel('zendesk/api_tickets')->search($params);
125
126
+ // Set the users for this collection
127
+ $this->users = $all['users'];
128
+
129
+ $emails = array_column($this->users, 'email', 'id');
130
+
131
foreach ($all['results'] as $ticket) {
132
+ $ticket['requester_email'] = (isset($emails[$ticket['requester_id']]) ? $emails[$ticket['requester_id']] : '');
133
+
134
$obj = new Varien_Object();
135
$obj->setData($ticket);
136
$this->addItem($obj);
137
}
138
139
$this->setPageSize($params['per_page']);
140
$this->setCurPage($params['page']);
141
$this->setOrder($params['sort_by'], $params['sort_order']);
150
public function getCollectionFromView($viewId, array $params = array()) {
151
$view = Mage::getModel('zendesk/api_views')->execute($viewId, $params);
152
153
+ // Set the users for this collection
154
+ $this->users = (isset($view['users'])) ? $view['users'] : array();
155
+
156
if (is_array($view['rows'])) {
157
foreach ($view['rows'] as $row) {
158
$ticket = array_merge($row, $row['ticket']);
159
+ $ticket['users'] = $this->users;
160
161
$this->appendParamsWithoutIdPostfix($ticket, array('requester', 'assignee', 'group'));
162
166
}
167
}
168
169
$this->_viewColumns = $view['columns'] ? $view['columns'] : array();
170
171
$this->setPageSize($params['per_page']);
app/code/community/Zendesk/Zendesk/controllers/Adminhtml/ZendeskController.php CHANGED
@@ -252,11 +252,12 @@ class Zendesk_Zendesk_Adminhtml_ZendeskController extends Mage_Adminhtml_Control
252
253
public function launchAction()
254
{
255
- $domain = $this->_domainConfigured();
256
- if (!$domain) {
257
return;
258
}
259
260
$sso = Mage::getStoreConfig('zendesk/sso/enabled');
261
262
if (!$sso) {
@@ -340,11 +341,18 @@ class Zendesk_Zendesk_Adminhtml_ZendeskController extends Mage_Adminhtml_Control
340
}
341
342
try {
343
- $admin = Mage::getModel('zendesk/api_users')->me();
344
$ticket = array(
345
'ticket' => array(
346
'requester_id' => $requesterId,
347
- 'submitter_id' => $admin['id'],
348
'subject' => $data['subject'],
349
'status' => $data['status'],
350
'priority' => $data['priority'],
@@ -526,7 +534,9 @@ class Zendesk_Zendesk_Adminhtml_ZendeskController extends Mage_Adminhtml_Control
526
$this->getResponse()->clearHeaders()->setHeader('Content-type','application/json',true);
527
Mage::log('Synchronization started', null, 'zendesk.log');
528
try {
529
- $user = Mage::getModel('zendesk/api_users')->all();
530
if (is_null($user))
531
throw new Exception("Connection Failed");
532
@@ -593,7 +603,11 @@ class Zendesk_Zendesk_Adminhtml_ZendeskController extends Mage_Adminhtml_Control
593
);
594
595
foreach($data as $field) {
596
$response = Mage::getModel('zendesk/api_users')->createUserField($field);
597
if (!isset($response['active']) || $response['active'] === false)
598
Mage::log('Unable to create User Field with key '.$field['user_field']['key'], null, 'zendesk.log');
599
}
@@ -749,13 +763,12 @@ class Zendesk_Zendesk_Adminhtml_ZendeskController extends Mage_Adminhtml_Control
749
750
private function _domainConfigured()
751
{
752
- $domain = Mage::getStoreConfig('zendesk/general/domain');
753
- if(!$domain) {
754
- Mage::getSingleton('adminhtml/session')->addError(Mage::helper('zendesk')->__('Please set up Zendesk connection.'));
755
$this->_redirect('adminhtml/dashboard');
756
return false;
757
} else {
758
- return $domain;
759
}
760
}
761
252
253
public function launchAction()
254
{
255
+ if (!$this->_domainConfigured()) {
256
return;
257
}
258
259
+ $domain = Mage::getStoreConfig('zendesk/general/domain');
260
+
261
$sso = Mage::getStoreConfig('zendesk/sso/enabled');
262
263
if (!$sso) {
341
}
342
343
try {
344
+ $admin = Mage::getSingleton('admin/session')->getUser();
345
+ $submitter = Mage::getModel('zendesk/api_users')->find($admin->getEmail());
346
+
347
+ if (!$submitter) {
348
+ // Default to the user set in the agent email field under Configuration
349
+ $submitter = Mage::getModel('zendesk/api_users')->me();
350
+ }
351
+
352
$ticket = array(
353
'ticket' => array(
354
'requester_id' => $requesterId,
355
+ 'submitter_id' => $submitter['id'],
356
'subject' => $data['subject'],
357
'status' => $data['status'],
358
'priority' => $data['priority'],
534
$this->getResponse()->clearHeaders()->setHeader('Content-type','application/json',true);
535
Mage::log('Synchronization started', null, 'zendesk.log');
536
try {
537
+ $userFieldKeys = array_column(Mage::getModel('zendesk/api_users')->getUserFields(), 'key');
538
+ $user = Mage::getModel('zendesk/api_users')->me();
539
+
540
if (is_null($user))
541
throw new Exception("Connection Failed");
542
603
);
604
605
foreach($data as $field) {
606
+ if (in_array($field['user_field']['key'], $userFieldKeys))
607
+ continue;
608
+
609
$response = Mage::getModel('zendesk/api_users')->createUserField($field);
610
+
611
if (!isset($response['active']) || $response['active'] === false)
612
Mage::log('Unable to create User Field with key '.$field['user_field']['key'], null, 'zendesk.log');
613
}
763
764
private function _domainConfigured()
765
{
766
+ if (!Mage::helper('zendesk')->isConnected()) {
767
+ Mage::getSingleton('adminhtml/session')->addError(Mage::helper('zendesk')->__('Please set up a Zendesk connection.'));
768
$this->_redirect('adminhtml/dashboard');
769
return false;
770
} else {
771
+ return true;
772
}
773
}
774
app/code/community/Zendesk/Zendesk/etc/config.xml CHANGED
@@ -19,7 +19,7 @@
19
<config>
20
<modules>
21
<Zendesk_Zendesk>
22
- <version>2.1.0</version>
23
</Zendesk_Zendesk>
24
</modules>
25
<zendesk>
19
<config>
20
<modules>
21
<Zendesk_Zendesk>
22
+ <version>2.1.1</version>
23
</Zendesk_Zendesk>
24
</modules>
25
<zendesk>
app/code/community/Zendesk/Zendesk/functions.php ADDED
@@ -0,0 +1,116 @@
1
+ <?php
2
+
3
+ if (!function_exists('array_column')) {
4
+ /**
5
+ * This file is part of the array_column library
6
+ *
7
+ * For the full copyright and license information, please view the LICENSE
8
+ * file that was distributed with this source code.
9
+ *
10
+ * @copyright Copyright (c) Ben Ramsey (http://benramsey.com)
11
+ * @license http://opensource.org/licenses/MIT MIT
12
+ */
13
+
14
+ /**
15
+ * Returns the values from a single column of the input array, identified by
16
+ * the $columnKey.
17
+ *
18
+ * Optionally, you may provide an $indexKey to index the values in the returned
19
+ * array by the values from the $indexKey column in the input array.
20
+ *
21
+ * @param array $input A multi-dimensional array (record set) from which to pull
22
+ * a column of values.
23
+ * @param mixed $columnKey The column of values to return. This value may be the
24
+ * integer key of the column you wish to retrieve, or it
25
+ * may be the string key name for an associative array.
26
+ * @param mixed $indexKey (Optional.) The column to use as the index/keys for
27
+ * the returned array. This value may be the integer key
28
+ * of the column, or it may be the string key name.
29
+ * @return array
30
+ */
31
+ function array_column($input = null, $columnKey = null, $indexKey = null)
32
+ {
33
+ // Using func_get_args() in order to check for proper number of
34
+ // parameters and trigger errors exactly as the built-in array_column()
35
+ // does in PHP 5.5.
36
+ $argc = func_num_args();
37
+ $params = func_get_args();
38
+
39
+ if ($argc < 2) {
40
+ trigger_error("array_column() expects at least 2 parameters, {$argc} given", E_USER_WARNING);
41
+ return null;
42
+ }
43
+
44
+ if (!is_array($params[0])) {
45
+ trigger_error(
46
+ 'array_column() expects parameter 1 to be array, ' . gettype($params[0]) . ' given',
47
+ E_USER_WARNING
48
+ );
49
+ return null;
50
+ }
51
+
52
+ if (!is_int($params[1])
53
+ && !is_float($params[1])
54
+ && !is_string($params[1])
55
+ && $params[1] !== null
56
+ && !(is_object($params[1]) && method_exists($params[1], '__toString'))
57
+ ) {
58
+ trigger_error('array_column(): The column key should be either a string or an integer', E_USER_WARNING);
59
+ return false;
60
+ }
61
+
62
+ if (isset($params[2])
63
+ && !is_int($params[2])
64
+ && !is_float($params[2])
65
+ && !is_string($params[2])
66
+ && !(is_object($params[2]) && method_exists($params[2], '__toString'))
67
+ ) {
68
+ trigger_error('array_column(): The index key should be either a string or an integer', E_USER_WARNING);
69
+ return false;
70
+ }
71
+
72
+ $paramsInput = $params[0];
73
+ $paramsColumnKey = ($params[1] !== null) ? (string) $params[1] : null;
74
+
75
+ $paramsIndexKey = null;
76
+ if (isset($params[2])) {
77
+ if (is_float($params[2]) || is_int($params[2])) {
78
+ $paramsIndexKey = (int) $params[2];
79
+ } else {
80
+ $paramsIndexKey = (string) $params[2];
81
+ }
82
+ }
83
+
84
+ $resultArray = array();
85
+
86
+ foreach ($paramsInput as $row) {
87
+ $key = $value = null;
88
+ $keySet = $valueSet = false;
89
+
90
+ if ($paramsIndexKey !== null && array_key_exists($paramsIndexKey, $row)) {
91
+ $keySet = true;
92
+ $key = (string) $row[$paramsIndexKey];
93
+ }
94
+
95
+ if ($paramsColumnKey === null) {
96
+ $valueSet = true;
97
+ $value = $row;
98
+ } elseif (is_array($row) && array_key_exists($paramsColumnKey, $row)) {
99
+ $valueSet = true;
100
+ $value = $row[$paramsColumnKey];
101
+ }
102
+
103
+ if ($valueSet) {
104
+ if ($keySet) {
105
+ $resultArray[$key] = $value;
106
+ } else {
107
+ $resultArray[] = $value;
108
+ }
109
+ }
110
+
111
+ }
112
+
113
+ return $resultArray;
114
+ }
115
+
116
+ }
app/design/adminhtml/default/default/template/zendesk/dashboard/index.phtml CHANGED
@@ -15,7 +15,7 @@
15
* limitations under the License.
16
*/
17
?>
18
- <?php if( $this->isConnected() ): ?>
19
<?php if ($this->getIsZendeskDashboard() || Mage::getStoreConfig('zendesk/backend_features/show_on_dashboard')): ?>
20
<?php if ($this->getIsZendeskDashboard()): ?>
21
<div class="content-header">
15
* limitations under the License.
16
*/
17
?>
18
+ <?php if( Mage::helper('zendesk')->isConnected() ): ?>
19
<?php if ($this->getIsZendeskDashboard() || Mage::getStoreConfig('zendesk/backend_features/show_on_dashboard')): ?>
20
<?php if ($this->getIsZendeskDashboard()): ?>
21
<div class="content-header">
package.xml CHANGED
@@ -1,7 +1,7 @@
1
<?xml version="1.0"?>
2
<package>
3
<name>zendesk</name>
4
- <version>2.1.0</version>
5
<stability>stable</stability>
6
<license>Apache Software License v2</license>
7
<channel>community</channel>
@@ -17,17 +17,17 @@
17
- Create support tickets from Contact Us requests&lt;br /&gt;&#xD;
18
- Easily add the Web Widget to your site&#xD;
19
</description>
20
- <notes>Sideload users instead of caching them all while making multiple API calls&#xD;
21
&#xD;
22
- Fixes&#xD;
23
- - Memory limit is reached when retrieving a huge number of users&#xD;
24
- &#xD;
25
- Changes&#xD;
26
- - Removes the Priority field from the admin tickets grid</notes>
27
<authors><author><name>Jason Smale</name><user>zendesk</user><email>jsmale@zendesk.com</email></author><author><name>Fontis</name><user>fontis</user><email>magento@fontis.com.au</email></author></authors>
28
- <date>2015-09-09</date>
29
- <time>06:04:59</time>
30
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31
<compatible/>
32
<dependencies><required><php><min>5.2.0</min><max>6.0.0</max></php></required></dependencies>
33
</package>
1
<?xml version="1.0"?>
2
<package>
3
<name>zendesk</name>
4
+ <version>2.1.1</version>
5
<stability>stable</stability>
6
<license>Apache Software License v2</license>
7
<channel>community</channel>
17
- Create support tickets from Contact Us requests&lt;br /&gt;&#xD;
18
- Easily add the Web Widget to your site&#xD;
19
</description>
20
+ <notes>Fixes:&#xD;
21
+ - Sorting disabled on tickets grid (introduced in v2.1.0)&#xD;
22
+ - PHP errors when saving incorrect configuration&#xD;
23
+ - PHP error when clicking the sync users button multiple times&#xD;
24
&#xD;
25
+ Changes:&#xD;
26
+ - Set ticket submitter as logged in Magento user if email is a Zendesk agent or admin</notes>
27
<authors><author><name>Jason Smale</name><user>zendesk</user><email>jsmale@zendesk.com</email></author><author><name>Fontis</name><user>fontis</user><email>magento@fontis.com.au</email></author></authors>
28
+ <date>2015-09-16</date>
29
+ <time>06:28:12</time>
30
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31
<compatible/>
32
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33
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