REVE Chat – WP Live Chat Support plugin

Version Description

Release Info

Developer	revechat
Plugin	REVE Chat – WP Live Chat Support plugin
Version	6.1.1
Comparing to
See all releases

Code changes from version 6.1.0 to 6.1.1

Files changed (1) hide show

readme.txt +66 -120

readme.txt CHANGED Viewed

@@ -1,62 +1,74 @@
             === REVE Chat - WP Live Chat Support plugin ===
             Contributors: revechat
-            -
            Tags: live chat,live support,chat software,chat plugin,wordpress live chat, wordpress chat,chat,chat for web,web chat,chat online,chat software,IM Chat,live web chat,web support,live chat software,online chat,online support,chat widget,video chat,voice chat,snapengage,wordpress chat,wordpress live chat,webrtc,screen sharing,co-browsing,co browsing,facebook chat plugin,facebook chat,web analytics, analytics, analytics dashboard,facebook, facebook messenger, messenger, facebook live chat, crisp, pure chat, purechat, zendesk, zendesk chat, liveagent, olark, happyfox, reve chat, chatra, provide support, comm100, kayako, zoho, zoho salesiq, userlike, userengage, drift, livehelpnow, live help now, intercom, freshdesk, zendesk, clickdesk, liveperson, live person, bold360,  velaro, hubspot, salesforce, zapier, zopim, mailchimp, analytics, google analytics, im chat, slack,casengo, tagove, mylivechat, my live chat, livezilla, chatrify,live chat tool, live chat widget, live support button, live chat solution, customer service software, chat, customer service chat, live chat button,wp livechat support, tidio, jivochat, formilla, tawk, tawkto,tawk.to livechat inc, livechatinc, live chat inc, revechat
             Requires at least: 2.7
             Tested up to: 4.9.4
-            -
            Stable tag: 6.1.0
             Live chat and help desk software plugin for WordPress website. An application for live chat, help desk, online customer service and support.
-            -
            == Description ==
-            -
            REVE Chat is a live chat support software plugin. It lets you monitor and chat with visitors on your Wordpress site to personally guide and help your visitors, while they go through the various sections of your website.
-            -
            Live chat customer support, the efficient usage of valuable time is the main key to both happy customers and professional management. Traditionally interactions between live support agents and visitors have been restricted to one-on-one supports over phones or emails. Live chat for customer support has now become the alternative that today's multitasking and net savvy generation is looking for. It offers quick response in real time and higher customer satisfaction which can generate more conversions. In the era of automated customer assistance systems, the chance to chat with a person in real time through your website is a distinct feature. Now just like a sales person in the shop, talk to the visitors of your website in real-time.
-            -
            REVE Chat is powerful and intuitive real-time customer engagement software. It puts a live person on your website to personally guide and help your visitors, while they go through the various sections of your digital display. This helps them to get the most out of your web presence, while allowing you to understand their diverse needs on a one-to-one basis. REVE Chat is easy to install and use. So place this customizable REVE Chat widget to your business and start getting sales conversion and higher customer satisfaction.
-            -
            https://youtu.be/t1dykZ9Tg8U
-            -
            **Live Chat benefits**
-            -
            * **Real-time Visitor Info:** Agent as well as Admin can see real time visitor information. Our live chat plugins enables you to track the website visitor's country, city, appropriate location, IP address, ISP (Internet Service Provider), total time spent in your website, and referral website
-            -
            * **Proactive Chat:** Proactive chat enables agents to initiate a Chat request from their Chat Window. Moreover Trigger based proactive chat automatically sends customized chat alerts for the visitors on the website.
-            -
            * **Chat Monitoring:** Admin can monitor which agents are chatting and the detailed chat conversations between your website visitors and agents in real-time. Admin can also whisper the agent if they give any wrong information. Here you can monitor the chat conversation between agents and website visitors and among your agents
-            -
            * **Click to Call:** Click to call is a powerful solution that can be implemented on REVE Chat  to offer real-time voice assistance to online customers. It allows visitor and agent to initiate Voice and Video Call from their Chat window.
-            -
            * **Queuing:** With this chat software handle chat requests efficiently when all your agents are busy. Our live chat software gives information to website visitors regarding their waiting time in the chat queue
-            -
            * **Facebook Integration:** REVE Chat allows you to engage with your potential customers through your company Facebook page. Facebook is very effective tool for business. Smart use of social media increases sales, retention and customer satisfaction. REVE Chat Facebook app makes it easier than ever to engage online visitors. Facebook integration lets customers reach you directly on your Facebook fan page, whether or not you are online, increasing customer happiness and organic marketing and outreach.
-            -
            **What makes Reve Chat the best choice for live chat?**
-            -
            *	A simple and highly customizable Live chat solution
-            -
            *	User friendly interface and Dashboard
-            -
            *	Intuitive Chat Window
-            -
            *	Innovative and unique features
-            -
            *	24x7 hour live chat support from our trained experts on any weekday (visit revechat.com)
-            -
            **Supported Language**
-            -
            * Arabic | Bangla | Chinese | Dutch | English | French| German | Hindi | Italian | Japanese | Korean | Malay | Polish | Portuguese | Romanian | Russian | Spanish | Swedish | Tagalog | Turkish | Vietnamese
-            -
            **Some Geeky Facts**
-            -
            *	Work across major browsers (Internet Explorer 7+, Firefox, Google Chrome, Opera, Safari).
-            -
            *	Average uptime is 99.8%.
-            -
            *	Mobile Optimized Dashboard
-            -
            Should you need any assistance, feel free to chat with our customer advocates on www.revechat.com or email us at support@revechat.com
             = Support =
             REVE Chat offers 24x7-365 live support, visit https://www.revechat.com and initiate a chat or send us an email at support@revechat.com.
             Don't have a reve chat account ? [Create one from here!](https://www.revechat.com/signup/?utm_source=wpdirectory&utm_medium=link&utm_campaign=signup)
@@ -92,128 +104,62 @@ Don't have a reve chat account ? [Create one from here!](https://www.revechat.co
 . Dashboard View - Open new browser tab
 . Widget Customization from Dashboard
             == Frequently Asked Questions ==
-            -
            = Do I have to install any software on my server to get this working? =
-            -
            REVE Chat support plugin need to be installed from your wordpress panel. It is a cloud based live chat software plugin hence it would only activate the script when you install the chat plugin.
             = Why should I use REVE Chat? =
-            -
             REVE chat is a complete online sales and support tool to engage your website visitors. With advanced features such as Click to call, Facebook Chat Integration, Queuing, Chat Monitoring and others, REVE Chat provides full insights to communicate with your visitors to become your loyal customers.
-            -
            = Which web browsers work best with this plugin =
-            -
             Though it is designed to work on almost all the browsers, REVE Chat works best in the following environment: IE 7+ or later (PC), Firefox 2 or later (Mac, PC, or Linux), Safari 2 or later (Mac), Google Chrome (PC, Mac).
             = How much is price of REVE Chat? =
-            -
             REVE Chat plugin in free to install and it offers a complete 14 days free trial to understand its all features. REVE Chat offers 3 packages
-            -
            1.	Basic (Free)
-            -
            2.	Standard
-            -
            3.	Advanced
-            -
            Please click here to find out more about pricing
-            -
            The plugin is completely free to install. However if you want to use Standard and Advanced REVE Chat package then you have to purchase the package.
             = How can I chat with more visitors at the same time? =
-            -
-            -
            REVE Chat plugin allows unlimited concurrent chats for the paid plans. Hence you can chat with as many visitors as you want at the same time. REVE Chat also allows you to proactively chat with your website visitors before they leave your website
             = How can I take further information regarding REVE Chat? =
-            -
             You can find out more at our site at http://www.revechat.com or at support@revechat.com and we will help you with installation.
             = Is there any demo or trial period to do some testing? =
-            -
-            -
            Yes, defiantly you can use all the features of REVE Chat for 14days in the trial period.
             = Can I customize the REVE Chat window? =
-            -
             Yes, REVE Chat window is customizable. Some of the things which you can change in the chat window include:
-            -
-            -
            *	Changing the colour scheme
             *	Changing the font size
             *	Chat Widget text
             *	Offline Widget Text
-            -
            *	Prechat & Post chat form
             = Can I add REVE Chat on more than one website at the same time? =
-            -
             Yes, there is no limit on websites for the paid plans. However our free Basic package has limited features and it can be used only on one website.
-            -
            == Usage ==
-            -
            = Agent management =
-            -
            From the dashboard you to keep a track on your agents with its special agent management feature. Here you can add your agents and see all the details like status, last login time, total no of assigned concurrent chat of each and every agent etc. In real time which will help you to manage your support service more efficiently
-            -
            = How to configuring a chat operator =
-            -
            Please follow the below mentioned directions to manage your agents.
-            -
            *	After logging in to your REVE Chat dash board, click on 'Agent Management' option. Here you will get the below mentioned information:
-            -
            *	List of your agent names
-            -
            *	Roles assigned to each and every agent
-            -
            *	Email address of your agents
-            -
            *	Phone numbers of your agents
-            -
            *	Status of your agents online or offline
-            -
            *	Each and every agent's last login time
-            -
            *	Total number of concurrent chats assigned to each and every agent
-            -
-            -
-            -
            = Agent creation =
-            -
-            -
            To create an agent, you need to follow the below mentioned steps:
-            -
            *	Login to your REVE Chat dashboard
-            -
            *	Click on 'Agent Management'
-            -
            *	For adding your agent, click on the 'Create Agent' option
-            -
            *	After that you need to fill up a from mentioning the email address, password, role which you want to assign to the agent, total no of concurrent chats you want to assign to that agent, the agent's first and last name, designation and contact no. After that click on the 'Submit' button
-            -
-            -
            = Chat Conversation =
-            -
-            -
            In the conversation box agent can directly engage with visitor. Each message is accompanied by the name of the person who sent that message and a timestamp so you can easily follow the conversation
-            -
-            -
            = Engaged Visitors =
-            -
-            -
            In the top left side corner of the panel Chat operator can see all of his on-going chats.
-            -
-            -
            = Online Agents =
-            -
-            -
            Chat operator can chat with other operators from the same Chat Window. At the left corner there is a menu called Online Agents.  In that menu all the logged in operators name will be shown. By clicking one operator name you can start conversation with him.
-            -
-            -
            = New Chat Request =
-            -
-            -
            Agents can see new chat requests from website visitors on the left side corner of their dashboard.
-            -
-            -
            = Chat Panel =
-            -
-            -
            The central position is for running conversation. Agent will type from the messaging field and also share file by clicking attachment file. There are some other fields in the chat panel.
-            -
            *	History:  Agent can see all the previous chat conversations of that particular visitors.
-            -
            *	Chat Transfer: Agent can easily transfer a chat to other agent. This transfer chat option is available in the chat window itself. Agent can click on it and select to whom he wants to transfer the chat. The new chat agent can take over the current live chat conversation without breaking the chat session
-            -
            *	Visitor Info:  Agent can see real time visitor information. It enables you to track the website visitor's country, city, appropriate location, IP address, ISP (Internet Service Provider), total time spent in your website, and referral website
-            -
            *	Map: During the chat session chat operator can see the visitor real time location map.
-            -
-            -
            = Online Visitors =
-            -
-            -
            In the online visitor list agent can see all the web visitors who are currently viewing your websites. You can see their current viewing page, city name and visiting time. Besides you can also send a proactive chat request to the visitor to know whether they need any sort of help or not.
-            -
-            -
            = Queued Visitor =
-            -
-            -
            Queued Visitor list will show who is the visitors is waiting for Live Chat. It gives information to your website visitors regarding their waiting time in chat queue and sets accurate response time expectations.
-            -
-            -
            = Monitoring Panel =
-            -
-            -
            Admin can monitor which agents are chatting and the detailed chat conversations between your website visitors and agents in real-time. Admin can also whisper the agent if they give any wrong information. Here you can monitor the chat conversation between agents and website visitors and among your agents.
-            -
-            -
            <a href="https://www.revechat.com/signup/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration" target="_blank">Signup for our Live Chat here</a>
-            -
-            -
            == Installation ==
-            -
-            -
            Adding reve chat live chat widget to your Wordpress site is very easy, follow following steps :
-            -
-            -
            * Clone this repository into your plugins directory or download the zip file and unzip on your plugins directory
-            -
            * or Install the plugin from the WordPress directory and activate it.
-            -
            * Go to `Settings`, then to the 'revechat' sub menu, and login to your reve chat account to select a widget.
-            -
            * Customize the chat widget from within the [reve chat dashboard](https://dashboard.revechat.com) to your preference.
-            -
            * Start chatting with your visitors! :)
-            -
-            -
            Note: You will need a reve chat account : [Create one from here!](https://revechat.com/signup/?utm_source=wpdirectory&utm_medium=link&utm_campaign=signup)


1	=== REVE Chat - WP Live Chat Support plugin ===
2	Contributors: revechat
3	+ Tags: live chat,live support,chat software,chat plugin,wordpress live chat, wordpress chat,chat,chat for web,web chat,chat online,chat software,IM Chat,live web chat,web support,live chat software,online chat,online support,chat widget,video chat,voice chat,snapengage,wordpress chat,wordpress live chat,webrtc,screen sharing,co-browsing,co browsing,facebook chat plugin,facebook chat,web analytics, analytics, analytics dashboard,facebook, facebook messenger, messenger, facebook live chat, crisp, pure chat, purechat, zendesk, zendesk chat, liveagent, olark, happyfox, reve chat, chatra, provide support, comm100, kayako, zoho, zoho salesiq, userlike, userengage, drift, livehelpnow, live help now, intercom, freshdesk, zendesk, clickdesk, liveperson, live person, bold360, velaro, hubspot, salesforce, zapier, zopim, mailchimp, analytics, google analytics, im chat, slack,casengo, tagove, mylivechat, my live chat, livezilla, chatrify,live chat tool, live chat widget, live support button, live chat solution, customer service software, chat, customer service chat, live chat button,wp livechat support, tidio, jivochat, formilla, tawk, tawkto,tawk.to livechat inc, livechatinc, live chat inc,revechat
4	Requires at least: 2.7
5	Tested up to: 4.9.4
6	+ Stable tag: 6.1.1
7
8	Live chat and help desk software plugin for WordPress website. An application for live chat, help desk, online customer service and support.
9
10
11	+ ==Description ==
12	+ REVE Chat is a multi-channel cloud based live chat software that provides real time assistance to your website visitors for better customer support, service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform.
13
14	+ REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers, and Visitor Analytics, Queuing, fully customizable chat banner and more to personalize every customer interaction across multiple channels.

15
16
17	+ https://youtu.be/t1dykZ9Tg8U
18


19
20	+ Live Chat Key Features-
21	+ * Voice/ Video Chat: Talk to your customers using voice/ video chat right inside your web or mobile apps with click to call solution.
22	+ * Co-browsing: Provide real time assistance and remote support to your website visitors and customers screen in real time.
23	+ * Facebook Messenger: Chat with your Facebook customers using REVE Chat from single dashboard.
24	+ * Viber Messaging: Chat with your customers on Viber messaging using your public account from single dashboard.
25	+ * Screen sharing: Support your website visitors in real time and help them to navigate the website with screen sharing.
26	+ * Real-time Visitor Analytics: Get real time insights about your customers (location, history, IP address, Referral source) and personalize every interaction to improve user experience
27	+ * Department Management: Improve customer response time by routing your customer queries to the right department.
28	+ * Queuing: Manage your customer expectations effectively by providing them right information about waiting time when your agents are busy with other customers
29	+ * Auto Triggers: Send automatic invitations to your website visitors based on certain time, ULR or location.
30	+ * Chat Monitoring: Monitor your agent performance and responses in real time to provide more appropriate answers to your customer queries.
31

32
33	+ Live Chat Benefits-





34
35
36	+ Out of all the customer support channels available whether offline or online — live chat is by far the most fast and convenient method to handle customer queries.
37	+ * Get complete overview and insights about your customer interactions across multiple channels
38	+ * Offer your visitors instant assistance and increase your sales conversions
39	+ * Reduce cost of service by managing multiple customers simultaneously.
40	+ * Receive valuable customer feedback after every chat session to gain insights and improve the quality of your service.
41	+ * Proactively engage to assist website visitors in real-time before they leave your website being frustrated.
42





43
44	+ What makes Reve Chat the best choice for live chat?
45
46	+ * A simple and highly customizable Live chat solution
47	+ * User friendly interface and Dashboard
48	+ * Intuitive Chat Window
49	+ * Innovative and unique features
50	+ * 24x7 hour live chat support from our trained experts on any weekday (visit revechat.com)
51
52
53	+ Supported Language
54
55	+ * Arabic \| Bangla \| Chinese \| Dutch \| English \| French\| German \| Hindi \| Italian \| Japanese \| Korean \| Malay \| Polish \| Portuguese \| Romanian \| Russian \| Spanish \| Swedish \| Tagalog \| Turkish \| Vietnamese


56
57
58	+ Some Geeky Facts
59
60	+ * Work across major browsers (Internet Explorer 7+, Firefox, Google Chrome, Opera, Safari).
61	+ * Average uptime is 99.8%.
62	+ * Mobile Optimized Dashboard
63	+ * Should you need any assistance, feel free to chat with our customer advocates on www.revechat.com or email us at support@revechat.com
64
65
66	= Support =
67
68	+
69	REVE Chat offers 24x7-365 live support, visit https://www.revechat.com and initiate a chat or send us an email at support@revechat.com.
70
71	+
72	Don't have a reve chat account ? [Create one from here!](https://www.revechat.com/signup/?utm_source=wpdirectory&utm_medium=link&utm_campaign=signup)
73
74

104	4. Dashboard View - Open new browser tab
105	5. Widget Customization from Dashboard
106
107	+
108	+ == Installation ==
109	+
110	+ Adding reve chat live chat widget to your Wordpress site is very easy, follow following steps :
111	+
112	+ * Clone this repository into your plugins directory or download the zip file and unzip on your plugins directory
113	+ * or Install the plugin from the WordPress directory and activate it.
114	+ * Go to `Settings`, then to the 'revechat' sub menu, and login to your reve chat account to select a widget.
115	+ * Customize the chat widget from within the [reve chat dashboard](https://dashboard.revechat.com) to your preference.
116	+ * Start chatting with your visitors! :)
117	+
118	+ Note: You will need a reve chat account : [Create one from here!](https://revechat.com/signup/?utm_source=wpdirectory&utm_medium=link&utm_campaign=signup)
119	+
120	== Frequently Asked Questions ==
121

122
123	+ = Do I have to install any software on my server to get this working? =
124	+ REVE live chat plugin need to be installed from your WordPress panel. It is a cloud based live chat software hence it would only activate the script when you install the plugin.
125
126	= Why should I use REVE Chat? =

127	REVE chat is a complete online sales and support tool to engage your website visitors. With advanced features such as Click to call, Facebook Chat Integration, Queuing, Chat Monitoring and others, REVE Chat provides full insights to communicate with your visitors to become your loyal customers.
128
129	+ = Which web browsers work best with this plugin? =

130	Though it is designed to work on almost all the browsers, REVE Chat works best in the following environment: IE 7+ or later (PC), Firefox 2 or later (Mac, PC, or Linux), Safari 2 or later (Mac), Google Chrome (PC, Mac).
131
132	= How much is price of REVE Chat? =

133	REVE Chat plugin in free to install and it offers a complete 14 days free trial to understand its all features. REVE Chat offers 3 packages
134	+ 1. Basic (Free)
135	+ 2. Standard
136	+ 3. Advanced
137	+ Please click here to find out more about pricing.
138	+ The live chat support plugin is completely free to install. However, if you want to use Standard and Advanced REVE Chat package then you have to purchase the package.
139
140	= How can I chat with more visitors at the same time? =
141	+ REVE Chat allows unlimited concurrent chats for the paid plans. Hence you can chat with as many visitors as you want at the same time. REVE Chat also allows you to proactively chat with your website visitors before they leave your website.

142
143	= How can I take further information regarding REVE Chat? =

144	You can find out more at our site at http://www.revechat.com or at support@revechat.com and we will help you with installation.
145
146	= Is there any demo or trial period to do some testing? =
147	+ Yes, definitely you can use all the features of REVE Chat for 14days in the trial period.

148
149	= Can I customize the REVE Chat window? =

150	Yes, REVE Chat window is customizable. Some of the things which you can change in the chat window include:
151	+ * Changing the color scheme

152	* Changing the font size
153	* Chat Widget text
154	* Offline Widget Text
155	+ * Pre chat & Post chat form
156
157	= Can I add REVE Chat on more than one website at the same time? =

158	Yes, there is no limit on websites for the paid plans. However our free Basic package has limited features and it can be used only on one website.
159

160
161	+ = Contributors & Developers =
162
163	+ “REVE Chat – WP Live Chat Support plugin” is open source software. The following people have contributed to this plugin.
164

165

REVE Chat – WP Live Chat Support plugin - Version 6.1.1

Version Description

Release Info

Code changes from version 6.1.0 to 6.1.1