REVE Chat – WP Live Chat Support plugin - Version 6.1.5

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Release Info

Developer revechat
Plugin Icon 128x128 REVE Chat – WP Live Chat Support plugin
Version 6.1.5
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Code changes from version 6.1.3 to 6.1.5

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  1. readme.txt +24 -21
readme.txt CHANGED
@@ -3,46 +3,49 @@ Contributors: revechat
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Tags: live chat,live support,chat software,chat plugin,wordpress live chat, wordpress chat,chat,chat for web,web chat,chat online,chat software,IM Chat,live web chat,web support,live chat software,online chat,online support,chat widget,video chat,voice chat,snapengage,wordpress chat,wordpress live chat,webrtc,screen sharing,co-browsing,co browsing,facebook chat plugin,facebook chat,web analytics, analytics, analytics dashboard,facebook, facebook messenger, messenger, facebook live chat, crisp, pure chat, purechat, zendesk, zendesk chat, liveagent, olark, happyfox, reve chat, chatra, provide support, comm100, kayako, zoho, zoho salesiq, userlike, userengage, drift, livehelpnow, live help now, intercom, freshdesk, zendesk, clickdesk, liveperson, live person, bold360, velaro, hubspot, salesforce, zapier, zopim, mailchimp, analytics, google analytics, im chat, slack,casengo, tagove, mylivechat, my live chat, livezilla, chatrify,live chat tool, live chat widget, live support button, live chat solution, customer service software, chat, customer service chat, live chat button,wp livechat support, tidio, jivochat, formilla, tawk, tawkto,tawk.to livechat inc, livechatinc, live chat inc,revechat
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Requires at least: 2.7
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Tested up to: 4.9.4
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- Stable tag: 6.1.3
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Live chat and help desk software plugin for WordPress website. An application for live chat, help desk, online customer service and support.
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==Description ==
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- REVE Chat is a multi-channel cloud based live chat software that provides real time assistance to your website visitors for better customer support, service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform.
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- REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers, and Visitor Analytics, Queuing, fully customizable chat banner and more to personalize every customer interaction across multiple channels.
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https://youtu.be/t1dykZ9Tg8U
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**Live Chat Key Features-**
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- **Voice/ Video Chat:** Talk to your customers using voice/ video chat right inside your web or mobile apps with click to call solution.
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- **Co-browsing:** Provide real time assistance and remote support to your website visitors and customers screen in real time.
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- **Facebook Messenger:** Chat with your Facebook customers using REVE Chat from single dashboard.
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- **Viber Messaging:** Chat with your customers on Viber messaging using your public account from single dashboard.
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- **Screen sharing:** Support your website visitors in real time and help them to navigate the website with screen sharing.
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- **Real-time Visitor Analytics:** Get real time insights about your customers (location, history, IP address, Referral source) and personalize every interaction to improve user experience
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- **Department Management:** Improve customer response time by routing your customer queries to the right department.
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- **Queuing:** Manage your customer expectations effectively by providing them right information about waiting time when your agents are busy with other customers
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- **Auto Triggers:** Send automatic invitations to your website visitors based on certain time, ULR or location.
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- **Chat Monitoring:** Monitor your agent performance and responses in real time to provide more appropriate answers to your customer queries.
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**Live Chat Benefits-**
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Out of all the customer support channels available whether offline or online — live chat is by far the most fast and convenient method to handle customer queries.
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Get complete overview and insights about your customer interactions across multiple channels
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Offer your visitors instant assistance and increase your sales conversions
@@ -133,16 +136,16 @@ Note: You will need a reve chat account : [Create one from here!](https://revech
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== Frequently Asked Questions ==
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- = Do I have to install any software on my server to get this working? =
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REVE live chat plugin need to be installed from your WordPress panel. It is a cloud based live chat software hence it would only activate the script when you install the plugin.
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- = Why should I use REVE Chat? =
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REVE chat is a complete online sales and support tool to engage your website visitors. With advanced features such as Click to call, Facebook Chat Integration, Queuing, Chat Monitoring and others, REVE Chat provides full insights to communicate with your visitors to become your loyal customers.
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- = Which web browsers work best with this plugin? =
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Though it is designed to work on almost all the browsers, REVE Chat works best in the following environment: IE 7+ or later (PC), Firefox 2 or later (Mac, PC, or Linux), Safari 2 or later (Mac), Google Chrome (PC, Mac).
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- = How much is price of REVE Chat? =
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REVE Chat plugin in free to install and it offers a complete 14 days free trial to understand its all features. REVE Chat offers 3 packages
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1. Basic (Free)
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2. Standard
@@ -151,13 +154,13 @@ Please click here to find out more about pricing.
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The live chat support plugin is completely free to install. However, if you want to use Standard and Advanced REVE Chat package then you have to purchase the package.
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= How can I chat with more visitors at the same time? =
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- REVE Chat allows unlimited concurrent chats for the paid plans. Hence you can chat with as many visitors as you want at the same time. REVE Chat also allows you to proactively chat with your website visitors before they leave your website.
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- = How can I take further information regarding REVE Chat? =
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You can find out more at our site at http://www.revechat.com or at support@revechat.com and we will help you with installation.
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= Is there any demo or trial period to do some testing? =
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- Yes, definitely you can use all the features of REVE Chat for 14days in the trial period.
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= Can I customize the REVE Chat window? =
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Yes, REVE Chat window is customizable. Some of the things which you can change in the chat window include:
@@ -167,7 +170,7 @@ Yes, REVE Chat window is customizable. Some of the things which you can change i
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* Offline Widget Text
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* Pre chat & Post chat form
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- = Can I add REVE Chat on more than one website at the same time? =
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Yes, there is no limit on websites for the paid plans. However our free Basic package has limited features and it can be used only on one website.
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Tags: live chat,live support,chat software,chat plugin,wordpress live chat, wordpress chat,chat,chat for web,web chat,chat online,chat software,IM Chat,live web chat,web support,live chat software,online chat,online support,chat widget,video chat,voice chat,snapengage,wordpress chat,wordpress live chat,webrtc,screen sharing,co-browsing,co browsing,facebook chat plugin,facebook chat,web analytics, analytics, analytics dashboard,facebook, facebook messenger, messenger, facebook live chat, crisp, pure chat, purechat, zendesk, zendesk chat, liveagent, olark, happyfox, reve chat, chatra, provide support, comm100, kayako, zoho, zoho salesiq, userlike, userengage, drift, livehelpnow, live help now, intercom, freshdesk, zendesk, clickdesk, liveperson, live person, bold360, velaro, hubspot, salesforce, zapier, zopim, mailchimp, analytics, google analytics, im chat, slack,casengo, tagove, mylivechat, my live chat, livezilla, chatrify,live chat tool, live chat widget, live support button, live chat solution, customer service software, chat, customer service chat, live chat button,wp livechat support, tidio, jivochat, formilla, tawk, tawkto,tawk.to livechat inc, livechatinc, live chat inc,revechat
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Requires at least: 2.7
5
Tested up to: 4.9.4
6
+ Stable tag: 6.1.5
7
8
Live chat and help desk software plugin for WordPress website. An application for live chat, help desk, online customer service and support.
9
10
11
==Description ==
12
+ REVE Chat is a multi-channel cloud based live chat software plugin that provides real time assistance to your website visitors for better customer support, service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform.
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+ REVE Chat WP live chat plugin for WordPress also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers, and Visitor Analytics, Queuing, fully customizable chat banner and more to personalize every customer interaction across multiple channels.
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https://youtu.be/t1dykZ9Tg8U
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**Live Chat Key Features-**
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+ **Voice/ Video Chat:** With live chat for WordPress, Business can Talk to your customers using voice/ video chat plubin right inside your web or mobile apps with click to call solution.
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+ **Co-browsing:** Using live chat and WordPress together, Provide real time assistance and remote support to your website visitors and customers screen in real time.
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+ **Facebook Messenger:** Using live chat and facebook together,Chat with your Facebook customers using REVE Chat from single dashboard.
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+ **Viber Messaging:** Using live chat and viber together,Chat with your customers on Viber messaging using your public account from single dashboard.
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+ **Screen sharing:** With the REVE Chat chat plugin for WordPress, Support your website visitors in real time and help them to navigate the website with screen sharing.
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+ **Real-time Visitor Analytics:** With the REVE Chat chat plugin for WordPress, Get real time insights about your customers (location, history, IP address, Referral source) and personalize every interaction to improve user experience
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+ **Department Management:** With the REVE Chat chat plugin for WordPress, Improve customer response time by routing your customer queries to the right department.
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35
+ **Queuing:** With the REVE Chat chat plugin for WordPress, Manage your customer expectations effectively by providing them right information about waiting time when your agents are busy with other customers
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+ **Auto Triggers:** With the REVE Chat chat plugin for WordPress, Send automatic invitations to your website visitors based on certain time, ULR or location.
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+ **Chat Monitoring:** With the REVE Chat chat plugin for WordPress, Monitor your agent performance and responses in real time to provide more appropriate answers to your customer queries.
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+
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+ **Mobile live chat applications:** - mobile apps for iOS and Android will help you chat with customers wherever you are.
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**Live Chat Benefits-**
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Out of all the customer support channels available whether offline or online — live chat is by far the most fast and convenient method to handle customer queries.
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+
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Get complete overview and insights about your customer interactions across multiple channels
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Offer your visitors instant assistance and increase your sales conversions
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== Frequently Asked Questions ==
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+ = Do I have to install any software on my server to get working the chat plugin? =
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REVE live chat plugin need to be installed from your WordPress panel. It is a cloud based live chat software hence it would only activate the script when you install the plugin.
141
142
+ = Why should I use REVE Chat live chat support? =
143
REVE chat is a complete online sales and support tool to engage your website visitors. With advanced features such as Click to call, Facebook Chat Integration, Queuing, Chat Monitoring and others, REVE Chat provides full insights to communicate with your visitors to become your loyal customers.
144
145
+ = Which web browsers work best with this chat plugin? =
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Though it is designed to work on almost all the browsers, REVE Chat works best in the following environment: IE 7+ or later (PC), Firefox 2 or later (Mac, PC, or Linux), Safari 2 or later (Mac), Google Chrome (PC, Mac).
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+ = How much is price of REVE Chat web chat plugin? =
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REVE Chat plugin in free to install and it offers a complete 14 days free trial to understand its all features. REVE Chat offers 3 packages
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1. Basic (Free)
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2. Standard
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The live chat support plugin is completely free to install. However, if you want to use Standard and Advanced REVE Chat package then you have to purchase the package.
155
156
= How can I chat with more visitors at the same time? =
157
+ REVE Chat web chat plugin allows unlimited concurrent chats for the paid plans. Hence you can chat with as many visitors as you want at the same time. REVE Chat also allows you to proactively chat with your website visitors before they leave your website.
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+ = How can I take further information regarding REVE Chat live chat support plugin? =
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You can find out more at our site at http://www.revechat.com or at support@revechat.com and we will help you with installation.
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= Is there any demo or trial period to do some testing? =
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+ Yes, definitely you can use all the features of REVE Chat live chat plugin for 14days in the trial period.
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= Can I customize the REVE Chat window? =
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Yes, REVE Chat window is customizable. Some of the things which you can change in the chat window include:
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* Offline Widget Text
171
* Pre chat & Post chat form
172
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+ = Can I add REVE Chat plugin on more than one website at the same time? =
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Yes, there is no limit on websites for the paid plans. However our free Basic package has limited features and it can be used only on one website.
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